Upon initial assessment, we had First Stop create a warm roof system. The team that came to do the install worked very hard, under difficult circumstances. We were also impressed by how clean and tidy... Voir plus
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Lisez les avis des autres
Harrison, was brilliant from start to finish. He was friendly, incredibly knowledgeable and we felt we were in safe hands. Having just bought the home in March, the full roof health check made us awar... Voir plus
L'entreprise a répondu
Excellent work from First Stop, after three visits problems are all resolved. Moisture levels in loft down to very acceptable levels. Insulation doing its job and the roof treatment has sorted out t... Voir plus
L'entreprise a répondu
The 2 x groups of installater teams, Robert Crick Teddy Carl & Lee and the other group worked professionally to install windows at Dagenham East. They arrived in time and worked non stop to finish... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
You’ll find we’re very different from your typical hard selling home improvement company. No hard sell tactics, ever! Straight forward pricing and a choice of high quality products that won’t overwhelm you. Making your home more valuable, beautiful and energy efficient is the purpose of our work. Whatever your home improvement dreams, our professional assessors will help you design a solution that meets your needs both aesthetically and functionally. They’ll also give you a free written estimate that describes your project in detail. We also offer a completely free property assessment and give you a detailed report on how to improve the energy efficiency of your property. Being a one-stop shop and can take care of all facets of your home improvement project, why juggle multiple contractors!
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4,9
Excellent
115 avis
Aucun historique récent de demande d’avis
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Les gens ont aussi consulté
Sam Kirby came and explained everything…
Sam Kirby came and explained everything well and gave us first class service.
16 mai 2024
Avis spontané
Réponse de First Stop Home improvements Ltd
Dear Mrs Wright,
Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and are thrilled to hear that Sam Kirby provided you with excellent service and exceeded your expectations.
Sam is a valued member of our team, and it's wonderful to hear that he was able to explain everything clearly and provide you with first-class service throughout your interaction.
We'll be sure to pass along your kind words to Sam and the rest of our team. Your satisfaction is our top priority, and we're delighted that we could make your experience with us a positive one.
If you ever need anything in the future or have any further feedback to share, please don't hesitate to reach out. We're here to help.
Thank you once again for choosing us. We look forward to serving you again in the future.
Warm regards,
Dom@FirstStop
Impressive company
Really helpful and sorted out our issue. Very professional and quick. Would highly recommend. C Pomaro
21 avril 2024
Avis spontané
Réponse de First Stop Home improvements Ltd
Dear Mrs Pomaro,
I wanted to express my heartfelt gratitude for taking the time to leave a positive review about our service. Your words mean a lot to us, and we are thrilled to hear that we were able to sort out your issue and provide a professional and quick solution.
Your recommendation is truly appreciated, and it's feedback like yours that motivates us to continue delivering exceptional service to all our clients. Your endorsement goes a long way in helping others trust in our services.
I recall that you mentioned you weren't very confident with using the internet, thank you to to son-in-law for helping you reach us on Trustpilot! Your support is invaluable to us, and if there's anything we can assist you with, whether related to our services or any other matter, please don't hesitate to reach out. We're here to help in any way we can.
Once again, thank you for your kind words and for being such a valued client. We look forward to serving you again in the future.
Best regards,
Dom@FirstStop
Great customer service
Jurijs was thorough in his explanation of what my roof needed, a very pleasant young man. The work was started two days later by Dan, Sean and Lewis, they worked very long hours, were polite, and cleaned up after themselves.
17 avril 2024
Avis spontané
Réponse de First Stop Home improvements Ltd
Dear Mrs Green,
We are immensely grateful for your kind words and for entrusting us with your roofing project. Your satisfaction is our utmost priority, and we're thrilled to hear about your positive experience with our team.
Jurijs is indeed dedicated to providing thorough explanations and ensuring that our customers understand the scope of the work needed. We're delighted that he could assist you effectively and make your experience a pleasant one.
Furthermore, we couldn't be prouder of Dan, Sean, and Lewis for their hard work and commitment to excellence. It's heartening to hear that they not only worked diligently but also maintained politeness and left your property spotless after completing the job.
At First Stop, we strive to deliver not only quality workmanship but also exceptional customer service from start to finish. Your feedback serves as a testament to our team's dedication and professionalism.
We want to assure you and others reading that your satisfaction and peace of mind are paramount to us. Should you have any further roofing needs or if there's anything else we can assist you with, please don't hesitate to reach out.
Thank you once again for choosing us for your roofing project. We truly appreciate your trust and look forward to serving you again in the future.
Warmest regards,
Dom@FirstStop
First Class First Stop loft insulation
The salesman Sam explained the insulation product, price and installation procedure clearly with no frills or flannel.
The office staff fitted dates around our availability and were not phased by last minute changes.
John, Nick and Harrison, the installers, worked at pace in very difficult conditions. The outside weather was atrocious, constant rain hampered the transfer of the insulation product from their van to our home. All the time the men were pleasant and mindful of the impact on our living. They cleaned up during the day when they felt it was needed and left our home very neat and tidy overnight as well as on job completion. An industrial vacuum cleaner would have been helpful but they managed.
The three men worked as an efficient, cohesive team for two and a half days of Very Hard Work. Excellent
28 mars 2024
Avis spontané
Réponse de First Stop Home improvements Ltd
Dear Mr Cowley,
Thank you so much for your kind words regarding your experience with our team. We truly appreciate your feedback and are thrilled to hear that you found Jurijs thorough and pleasant and that Dan, Sean, and Lewis worked diligently to complete the job to your satisfaction.
At First Stop, we strive to provide the best service to all our clients, and it's wonderful to hear that our team's professionalism and dedication met your expectations. We understand that embarking on any roofing project can be a significant decision, and we're delighted that you found confidence in our team's abilities.
Your feedback serves as a testament to the hard work and commitment of our team members, and we're grateful for the opportunity to have served you. We take pride in delivering quality workmanship while ensuring a positive and respectful experience for our clients.
For any future prospects considering our services, we want to assure them that they can trust in our team's expertise, professionalism, and dedication to customer satisfaction. We are committed to providing thorough explanations, courteous service, and meticulous attention to detail, ensuring that every project is completed to the highest standard.
Once again, thank you for choosing First Stop for your roofing needs and for sharing your positive experience with us. Should you have any further questions or require assistance in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
Dom@FirstStop
Honest and informative
Jared Hendrickson, came to assess our loft space and was extremely informative , thorough and understanding.the breakdown of works needed and realtime information inline with my own knowledge as an architect really made me feel assured of their honesty as a company as a whole.
5 avril 2024
Avis spontané
Réponse de First Stop Home improvements Ltd
Dear Mr Long,
I wanted to extend my sincere gratitude for sharing your experience with Jared Hendrickson's assessment of your loft space. Your feedback is incredibly valuable to us, and we appreciate the opportunity to have served you.
It's wonderful to hear that Jared's assessment was informative, thorough, and understanding. We take pride in ensuring that our clients feel confident and well-informed throughout the process, and Jared's dedication to providing clear explanations is a testament to our commitment to transparency and honesty.
As an architect yourself, we understand that you have a keen eye for detail and a deep understanding of construction processes. We're delighted that Jared's breakdown of the necessary works resonated with your own knowledge and provided you with reassurance regarding our company's integrity as a whole.
At First Stop, we strive to exceed our clients' expectations by delivering not only exceptional service but also peace of mind. Your confidence in our honesty and professionalism means the world to us, and we're grateful for the opportunity to have earned your trust.
Should you have any further questions or require assistance with your loft project or any other matter, please don't hesitate to reach out. We're here to support you every step of the way.
Thank you once again for choosing First Stop, and we look forward to serving you in the future.
Warm regards,
Dom@FirstStop
Fantastic Service
Jared and First stop were efficient and very friendly. I would highly recommend Jared and First stop. My loft insulation was completed on time and in a very efficient manner 🙂 Thank you
13 décembre 2023
Avis spontané
Réponse de First Stop Home improvements Ltd
Dear Mrs Reps,
Thank you so much for your kind words! We're thrilled to hear that you found Jared and our team efficient, friendly, and reliable. Every single recommendation means the world to us, and we're delighted that your loft insulation project was completed to your satisfaction.
We appreciate your trust in First Stop, and we're here for any future home improvement needs you may have. Thanks again for choosing us!
Warm regards,
Dom@FirstStop
Very prompt service
Very prompt service. Installers managed to insulate in impossible roof spaces. 3 monthly site visit today shows that humdity levels in roof spaces have dropped. House feels warmer too! Thank You
22 février 2024
Avis spontané
Réponse de First Stop Home improvements Ltd
Dear Mr Garrett,
I hope this message finds you well. Firstly, I want to express our sincere gratitude for taking the time to leave such a wonderful review. It truly warms our hearts to hear about your positive experience with our loft insulation service.
We're thrilled to hear that our installers were able to navigate those tricky roof spaces and successfully insulate them, and it's even better to learn that the humidity levels in your roof spaces have dropped as a result. Your comfort and satisfaction are our top priorities, and we're delighted to know that your house now feels warmer and more welcoming.
Regarding George's observation about the external roof needing attention, rest assured that we take such matters seriously. As part of our carefree plan, our office will be in touch with you shortly to arrange for the necessary roof remedial work at absolutely no cost to you. Your safety and the integrity of your home are of utmost importance to us, and we're committed to ensuring that everything is in top-notch condition.
Once again, thank you for choosing us for your insulation needs and for sharing your positive feedback. It means the world to us. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Warm regards,
Dom@FirstStop
We had our loft Insolation and roof…
We had our loft Insolation and roof spayed with First Stop. They did a professional job , and saved us the added expense of having our sola panels removed and stored while the roof was being treated.
We were really impressed with the job, our roof looks like it's new. And we have had a number of comments from neighbours and friend asking if the roof is new. Outstanding service and they provided a follow up service, to ensure we were happy with the work. I would highly recommend First Stop home improvements.
1 février 2024
Avis spontané
Réponse de First Stop Home improvements Ltd
Dear Mr&Mrs Nichols,
Thank you so much for sharing your experience with us! We're thrilled to hear that you're satisfied with the loft insulation and roof spray we provided through First Stop Home Improvements. Our team always strives to deliver professional and outstanding service to our valued customers like you.
It's wonderful to know that our work not only met but exceeded your expectations, leaving your roof looking as good as new. We're delighted that your neighbours and friends have also noticed the transformation and have been asking about it.
At First Stop, customer satisfaction is our top priority, which is why we make sure to go above and beyond to provide exceptional service. We appreciate your recommendation and are grateful for the opportunity to serve you. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help!
Thank you once again for your patience and loyalty. We look forward to serving you again in the future and continuing to exceed your expectations with our services.
Best wishes,
Dom@FirstStop
Insulation Assessment
Had Jared the insulation assessor come round to assess my insulation on Wednesday 17th January, after having the appointment cancelled twice due to car issues and illness. He was very polite and professional. The results were rather surprising, considering my house is only 5 years old, with moisture levels of the timber being around 14 and the heat in the loft being higher than it should, which suggests a lot of heat is being lost. It certainly makes you wonder about the quality of craftmanship these days. Jared even said the builders had constructed some kind of work-horse in the loft which they had never dismantled! Unfortunately, at this moment in time, the price is just far too great for me to proceed with the proposed works, which included Open Cell Insulation, boarding a third of my attic space and a loft hatch and ladder. Perhaps I will be able to proceed at some time in the future.
17 janvier 2024
Avis spontané
Réponse de First Stop Home improvements Ltd
Dear Sir,
Thank you so much for taking the time to share your experience with Jared, our insulation assessor. We truly appreciate your detailed feedback and the opportunity to better understand your situation.
We're delighted to hear that Jared was able to provide a polite and professional service during his visit to assess your insulation on Wednesday, January 17th. We apologize for the inconvenience caused by the rescheduling of appointments due to unforeseen circumstances, and we appreciate your understanding.
Your insights into the condition of your home, especially considering its relatively young age, are indeed surprising. It's disheartening to learn about the moisture levels and heat loss issues, and we understand the concerns you may have regarding the craftsmanship. Jared's observation about an undisassembled work-horse in the loft is certainly eyebrow-raising and highlights the importance of thorough assessments.
We completely understand that the proposed works, which included Open Cell Insulation, boarding a third of your attic space, and installing a loft hatch and ladder, may not be feasible for you at this moment. We want to assure you that we respect your decision, and we completely understand that budget constraints play a significant role in such considerations.
Please rest assured that we value your feedback, and we are here to assist you whenever you are ready to proceed. We're committed to delivering the highest quality service and ensuring your home remains comfortable and energy-efficient.
Once again, thank you for choosing our services, and we look forward to the possibility of assisting you in the future. If you have any further questions or concerns, please feel free to reach out.
Warm regards,
Dom@FirstStop
First Stop Home Improvements - Loft insulation in a tight space.
First Stop Home Improvements have carried out a loft insulation contract for us. This was carefully managed, with a visit from the surveyor and within two days the work was completed. The access to our loft space is fairly limited, but was not a problem for the contractors. The very old fibre glass insulation was carefully removed and new fibre glass insulation installed, including into areas that had not been insulated previously. The men worked very cleanly laying dust sheets and hoovering up after they had finished. Altogether an excellent job. Thank you very much to all concerned.
12 janvier 2024
Avis spontané
Réponse de First Stop Home improvements Ltd
Dear Mr Thackray,
Thank you so much for your positive feedback! We're thrilled to hear that our team at First Stop Home Improvements provided excellent service during the loft insulation contract. We're dedicated to meticulous work and efficient management, and we're delighted that the access limitations were not a hindrance for our contractors.
It's wonderful to know that the removal of the old fiberglass insulation and the installation of new insulation were carried out with care and attention to detail. We appreciate your acknowledgment of our team's cleanliness and professionalism in laying dust sheets and ensuring a tidy space after completion.
Your satisfaction is our priority, and we are grateful for the opportunity to enhance the energy efficiency of your home. Thank you for choosing First Stop Home Improvements—we truly appreciate your kind words.
Best regards,
Dom@FirstStop
Loft Insulation Survey
Clear and patient explanation of service, thorough survey, and explanation of work suggested to be undertaken. No pressure to make immediate decision. Plan in place to review and follow up. Altogether a good experience.
7 décembre 2023
Avis spontané
Réponse de First Stop Home improvements Ltd
Dear Mr Beeny,
Thank you for sharing your positive experience with our service. We're glad to hear that our clear and patient explanation, thorough survey, and pressure-free approach contributed to your satisfaction. We appreciate your trust in us and look forward to reviewing and following up on the plan. If you have any further questions or concerns, feel free to reach out.
Best regards,
Dom@FirstStop
Réponse de First Stop Home improvements Ltd
Hi Mr Brown,
Wow, thank you for such a heartwarming review! 😊 We're absolutely thrilled that you're happy with our work and consider us true professionals. Your kind words mean a lot to us, and we're here anytime you need assistance. Cheers to a job well done and satisfied customers like you!
Warm regards,
Dom@FirstStop
Excellently prepared and undertaken Loft Work
Initially well organized, before and after, by Kearna Popat.
Future work details well organized by Jared Hendrickson.
Two workers undertook long and excellent Loft work.
1 décembre 2023
Avis spontané
Réponse de First Stop Home improvements Ltd
Dear Mrs Twambley,
Thank you so much for recognising Kearna Popat's excellent organizational skills both before and after the project, as well as Jared Hendrickson's meticulous planning for future work. We're delighted to hear that the two workers dedicated themselves to long and excellent loft work. Your appreciation motivates us, and we're grateful for the opportunity to serve you. If there's anything more we can do, please feel free to let us know.
Warm regards,
Dom@FirstStop
Roof Insulation
The assessor, was very professional and polite. He explained everything to us clearly, including showing us pictures of the loft. He explained how the insulation would benefit us and gave us a quote for the work. The guys who did the spraying of the insulation where very polite and friendly, the work was completed in a couple of hours, and they tidied up after themselves. The 10 year Roof Insurance was a bonus. We were very please with the work done, and would gladly recommend this service to others.
17 novembre 2023
Avis spontané
Réponse de First Stop Home improvements Ltd
Dear Mrs Large,
Thank you so much for your kind words! We're thrilled to hear that your experience with our assessor and the insulation team was positive. Your satisfaction is our top priority, and it's gratifying to know that the clear explanations, pictures, and professional service left a positive impression.
We're delighted you found the team polite and friendly, and the efficiency in completing the work in a prompt and professional manner. The added bonus of a 10-year Roof Insurance is designed to provide you with peace of mind.
Your recommendation means the world to us, and we truly appreciate your trust in our service. If there's anything more we can do for you or anyone you know, please feel free to reach out.
Warm regards,
Dom@FirstStop
Good because of communication skills…
Good because of communication skills and honesty
21 novembre 2023
Avis spontané
Réponse de First Stop Home improvements Ltd
Dear Mr Rose,
Thank you for your positive feedback regarding our communication skills and honesty. We greatly value transparency and effective communication as essential elements of our service. Maintaining high standards is a priority for us, and we're committed to upholding these values in every aspect of our work. We genuinely appreciate your trust in our commitment to excellence.
If there's anything more we can do for you, please don't hesitate to let us know.
Warm regards,
Dom@FirstStop
Couldn’t be happier with the roof…
Couldn’t be happier with the roof coating. The 10-year care-free roof plan is a brilliant offering. Highly recommend this company!
10 novembre 2023
Avis spontané
Réponse de First Stop Home improvements Ltd
Dear Mrs Doyle,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're extremely happy with the roof coating and find our 10-year care-free roof plan to be a brilliant offering.
Your recommendation means the world to us, and we're here to ensure your satisfaction throughout the entire 10-year period. If anything arises or if you have any questions, please don't hesitate to give us a call. We truly appreciate your trust in our services.
Warm regards,
Dom@FirstStop
Jared explained everything really well…
Jared explained everything really well and was friendly and very knowledgeable
2 novembre 2023
Avis spontané
Jared Hendrickson the insulation…
Jared Hendrickson the insulation assessor had a very nice manner about him.He explained everything in simple terms. And will be going a head with the insulation next week
8 novembre 2023
Avis spontané
Jarred was informative polite…
Jarred was informative polite thoughtful
Not sure I’m qualified enough on roof insulation to actually understand all of it
I also wasn’t quite sure the droplet marks on the inside of my hatch entrance to the loft was caused by moisture think it’s where we had put essential oils on the inside of the hatch when renewed it we shook a load on that’s the only thing I would disagree with that he said it was moisture droplets I disagree
The workman that sprayed the foam in was very efficient also clean and tided the work carried out all seemed to be done in a professional way
At the moment to be honest I don’t think my house feels any warmer that it did before having the roof insulated perhaps that will change in the coming weeks
1 novembre 2023
Avis spontané
No pressure salesman!
The assessor, Jared, was very professional and polite. He explained everything to me clearly including showing me pictures of my loft. He explained what kind of insulation would benefit me and gave me a quote for the work. He was candid and never put any pressure on me whatsoever. Very pleased with the experience.
27 octobre 2023
Avis spontané
Réponse de First Stop Home improvements Ltd
Hi Mr Hood,
Thank you for taking the time to share your experience with us! We're delighted to hear about your positive interaction with our assessor, Jared. Providing professionalism, clarity, and transparency is at the core of our service values, and it's great to know that Jared lived up to your expectations.
We understand the importance of making informed decisions, and we're committed to ensuring that our clients have a clear understanding of the work we recommend. We believe in providing honest assessments without any pressure, so you can make the right choices for your needs.
Thank you for choosing us for your insulation work, you can trust that we'll deliver the same level of professionalism and quality service throughout the project. We appreciate your trust in us and look forward to the opportunity to serve you again in the future!
Best wishes,
Dom@FirstStop
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