FishingBooker Avis 325

Joe was very helpful 👏 in resolving my issue with a guest. On a trip they did not show up for. He was quick to resolving the issue. Thank you Joe

The service was very fast, completed as requested and with great communication from Leah.

Thoughtful kind and helped me

I've been working with Fishing Booker going on 8 years now and honestly I wouldn't be where I am as a captain without them. I've had over 400 trips booked through them and the clientele
and customer service has been outstanding!! Even though I'm now an established captain in my area I'll be using Fishing Booker to meet new clients and friends !! Well done Fishing Booker Team!! Keep up the good work.

Helped make a charter happen! Tremendous help and goes above and beyond to help

Response time from the Fishing Booker customer service team is almost immediate. No issue too difficult to solve efficiently. Their continued support ensures that our mutual customers are well taken care of.

FishingBooker is always there when I need help. I get to talk to a real person and not a machine. They are always polite and easy to talk to. They make it so much more easier to run my business. I have been using the site for approx. 4 years and have nothing but good things to say about them. Keep up the GREAT work you do so I can keep doing the GREAT work I do.

Very convenient to schedule with! My experience leads me to believe that both the captain and Fishbooker work closely together to ensure that they can provide the best and easiest method to schedule a trip. My Girls Adventures and Fishbookers have both been great and communicate frequently prior to the trip.

Great customer service. Walked me through account set up in less than 2 minutes.

The agents knowledge and experience helped me find a resolution very quickly! Time is money and I appreciate FB’s commitment to us Captains.

Niko was great; got me the information that I needed and helped me with an alternative to get me logged in to my account.

Leah was extremely helpful and couldn’t have been more efficient if she had to! I was blown away by her expertise and kindness helping me out. What a great employee you have in Leah.

Chloe was very knowledgeable and helpful

They lady helping me was quick and solved my issue. She was very nice and helpful.

I was having some issues with my site and boy was I amazed by the knowledge that my representative MAGGIE had not only did she show me step by step and waited as I did it but she also assisted in the process so that it would be completed fast and accurately. She also performed a general oversight of my complete listing and recommended some excellent changes which I loved a huge THANK YOU to MAGGIE for all the help today she is an amazing asset to your organization

Awful customer service. Had to cancel my charter 5 weeks before trip. Requested refund.Did not receive no email explanation why. Emailed fishing booker and was told refund could not go back to the cc used, they had changed service provider. Only way to get refund was through PayPal. Set up an account, then tried to get refund. Link was disabled. Emailed fishing booker again, they resent. PayPal charges a fee and is holding money for 21 days. Refund is a small amount total but it's the principal of it all. Will not use fishing booker again. I dont trust them.

Thank you Fishingbooker for the great platform, website and all the great support, especially the staff, that you always have available to your captains and their customers. You provide amazing tools and advice to boost our business. So I thank you for that.
I have to let you know that today I had to reach out to customer service regarding several inquiries I had around my Catch’m Fishing posting on fishingbooker. It was an absolutely amazing experience. The representative assisting me was Maria. She was incredibly pleasant, professional, efficient and knowledgeable with every question I asked. I was equally impressed with how patient she was with me when I never seemed to run out of questions or that they would be the same question asked in different ways without me even knowing it. She not only answered every one of my questions with my complete satisfaction but to make my life easier, she showed me other ways how or where to look for some of those answers moving forward but still making me feel confident that I could still call in for a representative if I chose. And even though I had many questions, she assisted me with zero frustration on her part and was extremely kind, patient and detailed in her explanations. Never rushing me off the phone until she knew I was completely satisfied with what I needed help with. Maria, like others I’ve spoken to in the past, truly understands the importance of keeping your customer satisfaction at highest level since that’s where the business comes from and it’s just the right thing to do.
So thank you very much Maria for the wonderful customer service you provided today. And thank Fishingbooker. You both have easily earned your own separate 5 out of 5 stars. Superb on both parts. Keep up the great customer service.
- Max, owner
Catch’m Fishing and Sunset Cruise Charters

I've been using Booker for a year now, and I can confidently say that they've been instrumental in at least half of my bookings. Their booking app and payment system are top-notch, making my life as a charter business owner so much easier. I highly recommend this company to anyone in the charter business – they're a game-changer!

Chloe was absolutely awesome. Super patient with my frustration. She and the support team worked hard to get my issue resolved. Thank you so much Chloe!