Fittingly Avis 

I chose Fittingly because they market themselves as a premium bespoke wardrobe company. Unfortunately, my experience has been extremely disappointing.

Our wardrobes were installed months ago, yet the project is still not complete due to repeated manufacturing mistakes and what appears to be a complete lack of quality control.

The most frustrating issue is that the factory has now manufactured the same incorrect replacement part three times. The shelf beside my bed has two exposed sides. The fitter specifically requested a replacement shelf with finished edging on both visible sides, but the factory repeatedly sent exactly the same shelf with only one finished edge. It is astonishing that such a simple and clearly documented mistake has been repeated three times.

Every failed visit has caused significant disruption. We have taken time off work, woken up early, emptied our entire wardrobe several times and prepared the room for installation, only for the fitter to discover that the replacement parts were wrong yet again. During the latest visit, part of the bedroom furniture was dismantled before it became clear that the new parts could not even be fitted, leaving our bedroom partially disassembled.

There are also several other issues that remain unresolved. Some exposed edges are still poorly finished, and the wardrobe doors have visibly different sheens, with some doors noticeably shinier than others, making it obvious that they do not match. These issues have been raised repeatedly but remain unresolved.

The fitters themselves have been polite and professional throughout. My frustration is not with them, but with the manufacturing process and the apparent lack of quality control. They are repeatedly being sent incorrect parts, making it impossible for them to complete the job.

I was also promised that a Fittingly representative would visit my home to inspect the outstanding issues personally. Despite that promise, nobody attended.

Mistakes can happen in any business. However, repeating the same manufacturing error three times, while requiring customers to repeatedly empty wardrobes, take time off work and live with an unfinished installation for months, goes far beyond an isolated mistake.

At the time of writing, the project is still incomplete.

If Fittingly eventually resolves every issue to the standard originally promised, I will happily update this review. Until then, I cannot recommend the company based on my experience.

Order number: 65237
Location: Worcester park

We chose Fittingly expecting a premium, made-to-measure service. Unfortunately, our experience has been the complete opposite.

From the outset, we were given incorrect information about the installation. We were told the loft and media wall would each take one day to fit, so the loft fitting was booked for 3rd June and the media wall for 4th June.
The fitter then arrived two days late, on 5th June, and we discovered the loft alone actually required two full days.

The loft installation couldn’t be completed because no doors had been manufactured for the sloped section of the wardrobe, the remaining doors were the wrong size, and one of the side panels arrived damaged.

Despite these issues relating only to the loft, the media wall installation was delayed by several weeks. It was only after repeatedly challenging why two completely separate installations were being linked together that Fittingly agreed to fit the media wall separately.

Unfortunately, history repeated itself.

The fitter attended on 25th and 26th June but could only complete around 25% of the media wall because it had also been measured incorrectly. Three of the four main panels had been manufactured too short and don’t reach from the worktop to the ceiling. Several internal panels were also the wrong size, meaning everything now has to be remanufactured, resulting in yet more weeks of delay.

What should have been an exciting home improvement has turned into months of disruption. We’ve repeatedly rearranged work schedules, family commitments and social plans, only to be met with delays, poor communication, incorrect measurements and damaged or missing parts.

To make matters worse, we now have family staying with us, more guests arriving next week and a house party planned, all while our living room contains a media wall that’s only 25% complete, with large panels stacked in the corner waiting for replacements to be manufactured.

The most concerning part is that the same measuring errors have happened on two completely separate installations. This suggests a much wider issue with Fittingly’s surveying and quality assurance process.

Overall, this has been one of the most frustrating customer experiences we’ve ever had.

Our experience has been abysmal. Originally, our wardrobe was ordered and paid in full in July 2025. It is still not done, even after four fitter visits and multiple deliveries of new parts. The service is terrible and not what I would have expected at this price. I demand a refund to compensate for the time and aggravation and allow me to replace the wardrobe with what should have been installed last year.

From start to finish of our order we were kept informed of each stage and all the departments involved could not have been more helpful.
When it came to the fitting, the fitter, John Harvey, was extremely helpful and did an excellent job.

We recently 'celebrated' our 1 year anniversary with Fittingly and we still don't have the wardrobes and drawers as we ordered. Constant promises, apologies, and repeatedly wrong orders delivered. After 1 year we have given up expecting it to be rectified and after all the stress it has caused we are done. Senior Management promise and then ghost us, even escalated to Sharps and we are finding the same poorly connected departments and underpowered staff. Everyday I wake up to the wrong and poorly functioning bedroom suite and feel gutted at the expense and regret the day we contatced Fittingly. DO NOT GO WITH THIS COMPANY.

I can’t thank the team enough for the fantastic job they’ve done with my wardrobe. From the initial design consultation and free home measurement visit to the final installation, every step was handled with professionalism, attention to detail, and genuine care.

One of the biggest factors in our decision was the substantial cost saving compared to another company we had consulted. Not only was their quote significantly more competitive, but they also provided the home measurement service completely free of charge, whereas some other companies charge for this. That level of value, combined with the quality of service, made all the difference.

They took the time to understand exactly what we wanted and ensured every feature and detail we needed was thoughtfully incorporated into the design. The finished wardrobe has exceeded our expectations, both in terms of functionality and appearance.

A special shoutout to Tim Brooks, whose vast experience, professionalism, and friendly approach made the entire process seamless and enjoyable. His knowledge and attention to detail were evident from day one, and he went above and beyond to ensure everything was perfect. I couldn’t be happier with the result, and I’ll definitely be looking forward to having him one more time to help install our next project when we ready.

Highly recommended to anyone looking for quality craftsmanship, outstanding customer service, and excellent value for money.

Shaun and Paul did an excellent job of fitting my wardrobe even tho it was a challenging one. They were friendly and very helpful and both of them loved our little dogs and didn’t mind them being around. Well done lads 👍🏼

I would strongly advise against using Fittingly.
After initial contact in February, communication was non-existent without me chasing—emails went unanswered, and excuses were given. Despite multiple apologies and assurances of personal handling, no follow-ups ever materialised. I repeatedly had to chase, was unable to speak to management, and received no responses for weeks at a time.
Only when I demanded a refund was I finally connected to a Team Leader who processed it and who sounded resigned to his role of refunding deposits. This company is seriously dysfunctional and likely has cash flow issues. I would advise against putting your money into a company that I imagine will not be around much longer!

itle: SCAM ALERT: They took my £2,000 deposit and vanished!
Rating: 1/5 Star
DO NOT trust this company with your money. My experience with Fittingly has been an absolute nightmare from start to finish.
After agreeing to proceed with a project, I paid a significant £2,000 upfront deposit in good faith. Since then, the company has effectively gone dark. I have spent the entire past week reaching out repeatedly via email and phone, begging for simple updates. I have been given empty promises of call-backs multiple times, yet not a single person has reached out to me.
I have been chasing their designer, Danyl Griffin, for days—even reaching out while preparing for a major medical operation—and I have been completely ignored.
Today, I sat on hold for over three hours trying to speak to a human being, only to be left hanging again. It is professional negligence to take a customer's money and then vanish. They are quick enough to take your deposit, but once they have it, you become invisible to them.
Save yourself the stress, the lost time, and the financial risk—take your business anywhere else. I am now forced to explore legal avenues to recover the funds they have essentially stolen. Avoid at all costs.

Wardrobes arrived on time but with missing parts and several of the doors mis-cut so they couldn't be fitted.

It's been eight weeks of back and forth with customer services. What should have been one simple exchange managed to span over 10 emails.

Replacements supposed to be delivered last Friday. Nothing turned up.

Chased today and they said they'd call back with an update. Nothing. Just sat on hold for over 40 minutes trying to get through on the phones. Its now 5pm so assuming they've just all gone home and abandoned the phones.

So as it stands I have a fitted wardrobe with three missing doors and a missing drawer and no sign of when it'll ever be fixed.

This is my second wardrobe from them and I need a third for my second son's bedroom. Suffice it to say that I won't be using them again, and would recommend others to do the same.

Our experience was great with fittingly. The wardrobes were more reasonable than other companies and the quality is 10/10. Our fitter Alan Neill was excellent and completed the extensive build in just a single day. He was also very accommodating and assisted us with moving the light switch we had in the way of the wardrobes and put it seamlessly into the perfect position.

The fitter Franc was wonderful, did a good job wardrobes look fantastic ! Great service all round

Had Mark Trick come to our home to build our cabinets, what great work he did. The cabinets look lovely, he left everything clean & tidy too, we are very happy and are looking to use him & fittingly again. Thank you Mark

Avoid Avoid Avoid. I went ahead despite the terrible reviews and wish I hadn't. I'm amazed Fittingly are a still operational. Sub standard product, sub standard fitting, and terrible customer service.

I've been waiting weeks for a call from a senior field manager to call me about the many issues and am still waiting. The price point is low for a reason. Stay away

From delivery to installation and everything in between, it’s been a pleasure. We fell across Fittingly because we needed a bespoke bookcase to fit into a small alcove, I was a little reluctant because it wasn’t a name I recognised, however the communication before was excellent, the delivery men were very professional and happy, the bookcase was fitted beautifully and the after sales service has been fabulous. Im genuinely delighted and wouldn’t hesitate to recommend them to anyone.

Short version- I wouldn't recommend to anyone and wouldn't use again. Awful customer service.

Long version- we ordered under stair cupboards. They had an issue with either the survey or how they entered the measurements on the system to manufacture the equipment. This was picked up by the installer trying to do the job (no complaints about him, very nice and professional).

On the day we were told that the materials would be collected same day. Nearly 4 weeks later, we still have the materials laying in our house, and still have a gaping void under our stairs.

Customer service have been no help whatsoever. We've wasted time trying to speak to people on the phone, getting cut off after 45 minutes on hold. Emails asking for direct & specific actions and to raise a formal complaint ignored, just generic replies copying a script providing absolutely no help at all.

Awful company. Terrible systems. Zero interest in their customers. Avoid.

Avoid this company!

Unfortunately, my experience with Fittingly has been extremely disappointing from start to finish.

The quality of the work fell well below expectations. Space was not utilised effectively, a shelf was damaged during installation, and my carpet was cut, which I consider highly unprofessional. In addition, the wood used appears to be of poor quality and is already showing discolouration.

Customer service has been equally frustrating. Despite numerous attempts to contact the company by phone, it has been very difficult to get through to anyone, and when I have managed to make contact, the support provided has been unhelpful.

The issues have also resulted in financial loss. I lost earnings due to delivery delays and had to take paid time off work for the fitting appointment, only to be left disappointed with the outcome.

What is most concerning is the lack of communication after the installation. Several weeks have passed, and I have received no meaningful contact or written response regarding my complaints. The company has claimed to have attempted to contact me, but these appear to be nothing more than token or ineffective attempts.

Based on my negative experience, I cannot recommend this company.

Avoid this company if you value your time, privacy, or hard-earned money. We paid a £459 deposit on the 31st of May for a single wardrobe destined for one specific corner of our bedroom, which we intend to fit ourselves. For an overall price tag of £1,800 on a self-fit product, you expect a premium, seamless experience. Instead, everything went downhill the moment they took our money.

First, they demanded a 1-hour "technical survey" but refused to offer evening or weekend slots. When we questioned the duration, customer service dismissively told us to "just leave the technician alone in our bedroom for 50 minutes." Leaving an unknown individual unsupervised in a private bedroom is a massive safeguarding concern.

On the day, the technician arrived an hour late, forcing me to miss an important professional work call. Once inside, he insisted on mapping out, measuring and drawing our entire bedroom, as well as taking photographs of our private personal space without consent. This was a single wardrobe for one corner—all he needed to do was verify the measurements for that specific space. Intruding on our entire private room was completely unnecessary and highly invasive. When challenged on this, he became visibly annoyed.

The next day, they demanded another 1-hour virtual appointment just to confirm materials before manufacturing—again, strictly between 10am and 4pm, with the next available slot being the following week. Because of their rigid scheduling and endless administrative hurdles, it would have been three weeks from our initial deposit just to finally get the order confirmed and sent to the factory. When you couple that with their standard wait time of several additional weeks for production and delivery, the timeline is completely unacceptable.

None of these time-consuming delays or restrictive hours were disclosed upfront. To top it off, they answer the phone as "Sharps," leading to total brand confusion.

We have cancelled and demanded a full refund. Spending £1,800 on a self-fit wardrobe should not come with invasive data collection, massive lead-time delays, and total disruption to your working week.
UPDATE (Ref: 65490):
For the benefit of anyone reading this review and seeing the templated reply from Fittingly below: please don't be fooled. They only respond publicly to look like a company that cares, purely to protect their image and bottom line.

Despite their public promise that a "Sales Manager would contact you personally," this never actually happened. I proactively emailed them with all of my contact details and the order number as requested, and they completely ghosted me. It was all theatre for the Trustpilot audience.

To the Fittingly team: Do not bother replying to this update with another copy-paste apology. The order is cancelled, the damage is completely done, and your total lack of actual follow-up has only confirmed that we made the right choice to walk away.

I honestly wish we had never ordered from Fittingly.
Our original delivery was due on 15 August, but it was delayed multiple times into September. When it came to putting it together, we had raised that parts were wrong and the wardrobe would not go together properly. Since then, it has been months of back and forth, delays, rearranged plans, waiting in for appointments, and no-shows.
Thinking we were nearing the end, I unpacked the doors to spray them about found every door was damaged, with chipped corners. We patched and painted them anyway because we could not face even more delays. Then, when the fitter finally came to complete the job, we discovered the doors were the wrong size and could not be fitted.

This has cost us money, annual leave, time, and a huge huge amount of stress. In addition to that we have not lived in our bedroom for nearly a year because the room is still half-finished. We cannot lay carpets or move on with the rest of our house renovation (and our life plans) until this is finally resolved.

If I could have had it taken all way and refunded at the beginning, I absolutely would have.

It's been hell.

Very good service from initial design through to fitting.

Good communication, delivery was efficient and the carpenter, Richard Wimble, arrived the next day on time - was experienced, efficient and polite and was keen to do a good job for us which we really appreciated.