Placed my order 04 October 2023,with delivery date of December, even though was showing as in stock when I made my order. Since then, I have not heard from Five Noir. I have continued my payment... Voir plus
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Lisez les avis des autres
We ordered a garden furniture set and on delivery there were a couple of missing cushions, damaged table leg and an incorrectly sized and shaped cover. A quick email to the company and the issues wer... Voir plus
Abbie rang me this morning to complete my order and she was such a lovely friendly woman, I never once felt pressured into buying anything, she took her time and got me really good prices it was a lov... Voir plus
L'entreprise a répondu
Was pleasantly surprised when entering the showroom at how big it was and how much variety they had, we were left alone to browse and there was no pressure to buy, very helpful staff. The furn... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Home furniture store
Coordonnées de contact
Sladenwood Mill, OL15 9EW, LANCASHIRE, Royaume-Uni
- 0800 002 5948
- HELLO@FIVENOIR.COM
- fivenoir.com
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Happy with the table and chairs…
Happy with the table and chairs excellent quality very comfortable great service very pleased
Absolutely Perfect!
What absolutely perfect service I received. I was in on 15th August where I was helped by one of your hardest workers, Abbie. She was very helpful and represented your company in the best way that left a lasting impression.
Treasure this one! You’ve been very lucky to hire this woman!
Abbie was amazing
Abbie was amazing, I loved my table, couldn’t have asked for a better person to help as well!
Fantastic service 5 star experience
I don’t really give write ups but I was…
I don’t really give write ups but I was so impressed with the service given, my decking furniture is of the highest quality and I’m over the moon with it! It really finishes off my garden. Thankyou Abbie and the team!
Very disappointed
Very disappointed.
Only recieved half of the furniture and it’s taken 6 weeks to even have an appointment slot for the other half to come.
No cover sent which I also paid for!
Loved the look but the first bit of…
Loved the look but the first bit of rain(light shower) has made the cushions go white (when they are grey) in places - very disappointing!
I do not recommend this company ,
I do not recommend this company, I purchased a rattern furniture set , and 2x cocktail bars.
After constant mess around with delivery dates . We finally received the furniture.
What we received is not what we asked for .
The glass surround had no clips
One stool had no cushion and was faulty
And we were given two cooler stools in brown not grey instead of our cocktail bars.
After ringing up again and emailing in.
We were told they were sent to us and the cocktail bars I’ve set up with finance already to pay for aren’t actually in stock for another 3 weeks.
I was told as a good will gesture I can keep the little stools even tho one is broken basically Be grateful essentially.
So fast forward to today I have had two cushions arrive not the stool and they’re a different colour.
Also our gas ignition is faulty and doesn’t work.
I’ll be honest the furniture it’s self is stunning, but the customer service and speed is shocking.
I feel completely let down, by this company and won’t be ordering from them again.
This is my honest review

Réponse de The Home Furniture Shop
Abbie was amazing
Abbie was amazing, she sorted my order and arrange faster delivery!
Perfect experience
Perfect experience. Abbie was amazing, such personal help. Delivery exactly as promised. The guys put my furniture where I'd asked them too.
Great service from abbey
Abbey the person who I spoke to was really king and managed to get the right size table I wanted as it wasn't on the website will definitely be using again.
Delivery meant to be in 14 days
Delivery meant to be in 14 days, and I'm still waiting! No communication , i had to chat to them twice and was given wrong information!
Shocking!!
Just to update I still have not received my delivery, apparently I never answer the text that they sent, which I never received!! I asked for manager to call me ( Natalie) she did and again not listening what I was saying, so I asked to cancel the order and still waiting for their reply which should be in 24 hrs… ( not received yet of course…)
This company is a scam, don’t believe in their deals!
Garden sofa set
Bought Barcelona Hybrid garden sofa set. Looks great and had many compliments. Service was great.
Bought my dream table and chairs
Bought my dream table and chairs
From this company and I couldn’t be happier it’s beautiful there was a few hiccups with the delivery which is why I gave four stars Abbie was brilliant sorting out last minute express delivery for me thankfully :) would deffo recommend will order from them again ! Thankyou :)
Abbie has been amazing helping me with…
Abbie has been amazing helping me with my purchases at five noir… she’s been patient, attentive and extremly
helpful. I cannot wait to recieve my purchases.
Thank you for all your hard work.
Thank you for the delivery guys
Thank you for the delivery guys, my items arrived safely. Though it came 2 weeks later then expected due to courier issue, I'm happy with the products.
Abbie was great
Abbie was extremely helpful, very informative and professional. Helped out a lot for me to arrange payment and delivery over the phone.
Abbie has been so very helpful today
Abbie has been so very helpful today. Its been a pleasure to shop with Five Noir she's a great asset to the company. I would definitely recommend the company to my friends.
Thank you
Abbie your a star
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