Five Star Properties and Bliss Beach Rentals Avis 

We enjoyed the property and though we had a few issues during our stay, elevator, AC, sliding door handles, etc. I was pleasantly surprised at how quickly and efficiently they responded and fixed them.

There were a few serious problems that affected our stay.
The promised beach chairs and umbrellas were to be provided by a company that did not even have a contract for the beach we were on. It required a phone call nearly every morning to either Five Star Properties or Holiday Isles to get our chairs and umbrellas provided.
The dangerous leak in the ceiling of the kitchen nearly caused a family member a serious injury because the unexpected and large amount of water on the floor made it very slippery. Then, preparing dinner that evening was made quite difficult with the ceiling dripping and towels on the floor to soak up the water.
Then the leaking ceiling in the queen bedroom soaked clothing and the bedding and the floor so much that the bed had to be stripped down to the mattress and bedding had to be laundered and then put back on the bed before she could finally get to sleep. She had to rearrange the furniture, placing a night stand into the closet to move the bed from below the ceiling light fixture where the water was dripping. It was difficult to sleep not knowing if the electrical wiring was safe due to the water.
The blinds in the bedrooms are inadequate to provide a dark room for sleeping. It felt like lights were shining in from everywhere.
The dishwasher did not work. It finally was repaired near the end of our stay after having to rewash - by hand - nearly every load. The repairman told us the plates provided in the rental were too large for the machine to work properly.

We where there from Saturday to Saturday.. First night we arrived it's was stupid Hot on the second Floor, come to find out the next day that the AC was broken. We didn't the AC fixed till Thursday afternoon! They did bring 3 portable AC to put in each room but they didn't cool off the bathrooms or the WIC.. then we needed to use the washer and that was broken from the biggining as well.. the bender never maid it.. no washer for the entire week.. towels and bathing suites needed to be washed! They offered to pick up our cloths and wash it once!! It was not a true Vacation when I was stressing the entire week about stuff not working. The house it's self it's beautiful but when things break down its not so preaty!!

The house was great. The location was great. I recommend it

We recently stayed a week at costa Del Mar. It was absolutely amazing. It is exactly 60 steps to the beach!!! It was clean, beds comfortable and we had no issues at all! I will be back next year!!

Emerald Belle is a beautiful house on a wonderful beach. We had a great week. I had to reduce the review from 5 Stars to 4 Stars for these reasons.
1. The Washer and Dryer. The washer only ran on Hot Water and it did not cycle on its own. Someone had to manually click the dial to Rinse. Quite a pain. We notified Five Star Properties on Day 2 and never got a response.
2. The Gas Grill was out of propane and when it was replaced (Day 3) the burners didn't heat to temperature. (Needed cleaning was our guess)
These are two important elements when you're paying a premium price for this property.
Five Star Properties was outstanding pre arrival. Good communication with us. Once there I would have appreciated more timely communication.
All other aspects of our stay at Emerald Belle were exceptional.

My bigest problem was at check in at the house. I know check in time was 4PM but the check in email said if the house was released early that I would get a call directly. No call and we know the house was released way befor 4pm. We were there waiting in the drive with 7 small childern on a very busy street. I was told they would call me with the house code and I called them 3 times and when I got the code it did not work. Had to call again and we finally got access to the house at 4:20. At 3:50 called again and got the code and the girl I talked to told me we could not enter the hous till 4:00lPM. Started off in a bad mood to what shoud be a great vacation.

We have rented houses for years from Five Star Properties and this is one of the BEST houses we’ve stayed in by far. Clean & spacious with plenty of dishes!!! We will definitely be renting this one again.

We rented this beach home for 7 days for our annual Summer trip to the Destin area. This home is in a secluded location in a gated community with a pretty decent ocean view. A very beautiful, private beach was only a few minutes drive away.
Unfortunately, we found this rental to be in need of many repairs and a good deep cleaning. The couches were very dirty with black stains on the cushions and there were dead bugs laying in the floor.
The tile floor in the master bedroom is missing lots of grout and is continuously losing more with each step. Tiles are making cracking and popping noises with each step. Twice we had to pull sharp pieces of grout from our feet.
The headboard needs to be secured to the wall because every movement causes it to bang into the wall.
This house is older and dated so these things are inevitable BUT this is clearly noticeable if someone is actually inspecting the property or properly cleaning it. The master bathroom has baseboards with water damage, peeling paint and black spots. Bedrooms have doors that are cracked, missing finish and peeling. The twin bed bedroom door does not close correctly. The bunk beds downstairs did not have a ladder to climb up into the top bunk. The fridge in that unit had what look like rust stains on the front and did not cool properly.
The outdoor area is fantastic, but is in need of pressure washing and painting. There is also a hazard near the sliding doors that several people tripped over the uneven section.
I take no pleasure in leaving a poor or negative, but I think for the price point that this unit is being rented at that these repair are inexcusable. We certainly would not have paid what we did had we been aware of these issues. We come to Destin every year and we have not encountered issues like this before this was also our first time renting with FiveStar. On a positive note, the kitchen is fully stocked with dishes, utensils, pots, pans, etc.. the stove and microwave are new and worked great. The air conditioner cooled the house adequately. There were even box fans in the closets to use as well. The tv in the living room and master bedroom were nice and large and worked great. The kids were able to use the Wi𝔣i and they also enjoyed the foosball table.
This rental does not have trash pickup. You have to drive your trash down the road to the dumpster on Monday and Thursday. On Monday the dumpster was full as they put a sign up on it NOT to put anymore trash in. I called the management company and they took care of it right away by having maintenance come and get our trash from the outside cans and take away. At the end of the day We would not rent this property again or recommend. This home has huge potential and with a few fixes can be worth the price being asked. I hope these things are checked out and can be repaired. I also have photos of the things I stated above if the property management would like to see.

Five star properties is truly the best costumer service I have encountered on a vacation. They repeatedly checked on us. When asked how my vacation was going, I had mentioned that we were disappointed it had a charcoal grill and by the next morning we had a gas grill. I can’t say anything negative. We have rebooked with them for thanksgiving.

Great property. This was our first time staying in a beach home and the pool alarm was a surprise. Otherwise property is great. Close to the beach.

Beautiful home for seven couples. Any issues were attended to so quickly - even on Mother's Day! Loved the beach access and the pool ocean side.

The condo was nice and clean. However not having the elevator was dreadful going up and down all of those stairs.

Good view of Gulf looking east. Nice property overall.

The house was immaculate. Location great. View perfect. However everything wasn’t e signed the day of arrival. No one contacted me about this. So we had no code. Also freezer didn’t work. The controls for the pool were hidden by a picture that was off the wall. However when we called they responded to our problems right away. Can’t wait for our September vacation that is booked through Five Star.

Awesome location, clean, organized, and very quick response to issues. Overall, awesome vacation rental.

We loved our experience at Family Traditions in Blue Mountain. The staff was helpful and all of the processes were easy. When the house was not ready as promised, the Five-Star team worked with us to make it right. We hope to make this stay a “family tradition” every summer.

The golf cart was the true MVP of the trip.

Great property and great experience with Five Star. The house was better than expected. It was extremely clean and well stocked and appointed. I appreciated the packaged towels in each room. Response to questions was quick, courteous, and helpful.
I would highly recommend this property and Five Star. I certainly will use them for my next trip to 30A.

Our stay started on Saturday, May 1st through Sunday, May 9th. Five star was not able to get our pool/ beach access passes until 11am Monday. Needless to say I was almost in tears. I was told I would be compensated- I have yet to see any restitution or anyone reach out. The property is nice, but the on-site office has no ability to help with this unit.