FiveTech Avis 

Pre ordered xbox ally x within 3 minutes of going live to not get no communication about not getting 8t release day then after 5 emails I have to ring to find out won't get till mid December

So I've cancelled and requested refund now I've got to wait week for refund because they've refunded by echeque to PayPal utter shambles company disgusting and I won't be using ever again

No stars at all! The Ally x launch is terrible, took our money but no email, no update, I called and got through and was told it WILL be delivered a couple of days after the 16th as that’s when they took delivery…. Then NOTHING, no update, no email again! Called back 5 days later and was told it would be posted soon…. NOTHING again, then another phone call and 2 emails later (which haven't been replied to) I was told it would be coming in the next batch towards the end of the month! Looking at forums etc there telling the same thing to EVERYONE just trawling us along, if you mess up get an email out to apologise and update people as you would find that most would then have some understanding, hiding behind phone lines and not communicating makes you look like an absolute cowboy company! There should be something for pre-orders that go wrong that is on the customers side, should be a penalty or something to give back to those that gave their hard earned cash! I doubt they would be happy if I was sent the Ally X and then decided to pay a few days after or even a few weeks and just keep saying it’s in post mate don’t worry your on next batch. I will never order anything from them again.

Without a doubt one of the worst companies I have ever dealt with. If your a third party looking at this company to be a distributor just don’t. They will do untold damage to your brand. Compulsive liars, cheats and all round disgusting company.

Despite two recent positive reviews praising an individual in the company, I'd prefer to write a more honest appraisal.

The ASUS ROG ALLY X launch was monumentally mishandled by FiveTech and their staff.

There was no communication; they even turned their phone lines off when they obviously realised things were turning sour. (All sumarised in various reddit posts)

Ignored emails, and gave NO updates on shipping of items. They blamed the supplier, despite the fact that other stores were shipping their allocations.

I suspect ASUS went for the cheapest distribution quote, and sadly IMHO Fivetech are simply not up to the task of managing a major product launch.

The items do now (after 3 days of avoidable delays) seem to be shipping in very small numbers but again with zero communication, zero empathy and seemingly zero interest in customer satisfaction.

If I were a major business looking for a logistics partner in the UK, I'd definitely avoid FiveTech !

After a long few days over inconsistencies in communication of when I should expect my Xbox Ally X, due to issues caused by ASUS not delivering the stock which is a real disappointment but my faith in the company was restored by Farhan who took the time to listen to my concerns, issues and then took his time explaining what had happened and fixed problems around my order.

Huge disappointment over the let down by ASUS but huge appreciation to Farhan for the excellent support by FiveTech. He should be left in charge of the whole Ally X orders to keep things consistent!

Farhan has single handedly kept my faith in Asus and is solely responsible for my future business with Asus, they deserve a raise and a bonus for the Hell they are going through on behalf of Asus management. I cant thank them enough for the mammoth effort they have done these past few days. They are an amazing asset!

I wish zero stars was an option. This company has handled the launch of the ROG ally X terribly. Communication has been terrible, stock has been delayed and no effort made to sort it out. Even after the stock arrived they told customers they would not be willing to pay their courier for next day delivery, meaning me and many other customers now must wait two more days until Monday. This company tries to save money at the expense of customer satisfaction. Avoid at all costs!!

Same as so many others, mismanaged to launch of the ROG Xbox Ally X.

Absolutely terrible lack of communication and proactivity around the distribution of the ROG Xbox Ally X. Order status updates, expected delivery and initiative to resolve problems is completely lacking. It’s clear that ASUS have chosen the lowest bidder when it comes to their UK distributor and I strongly advise any B2B or B2C customer to stay aa far away from Fivetech as possible.

What a let down on such an important day!!! They honestly dont care one bit.

They are handling the launch of the ASUS XBOX ROG ALLY X console and there is ZERO communication with customers, no despatch information and they are impossible to get hold of.

Obviously Asus went cheap with their distribution company as they are simply not up to the task. If you are looking for a high profile product distribution then you need to look elsewhere!

A mistake on my part was resolved immediately to my great satisfaction by their agent Mike. The item was then delivered in remarkably quick time. Excellent service.

I ordered a laptop from Fivetech via Tesco Marketplace. DPD said they would deliver it, but instead put it in a locker for me to collect. I complained to Fivetech that I had no car and I wanted the parcel delivered. They said they would get it back and dispatch it again.
Days later I phoned Fivetech again and was told the parcel was still with DPD, so I cancelled the order.
Since then, I have been waiting for my refund with no contact from Fivetech. Trying to speak to Fivetech is difficult - the phone usually is full and no-one answers.

Mike was super helpful, and unlike some other customer service people he was contentious and attentive despite the fact I was sorting out a refund.

It was really appreciated.

Expressing my sincere thanks to Ms Kalpana Singh of fivetech international kalyan branch Mumbai for her devotion , customer centric and commitment towards clients ..after reading many five tech reviews I was really scared and worried to get back my passport without any charges after withdrawing my application for dtc dubai .. whenever I phoned she attended the call , was very polite throughout and took full initiative to despatch my passport eventhough she was not who handled my query and application. I would recommend her service to all those who are looking for dtc taxi jobs in Dubai .. she proved that it is the individual / workers who are the reason for the company' image .. once again thank you madam for your service wish you all success ...

I pre-ordered the ASUS 5080 ROG Astral on release date, but due to short stock, my order was delayed by about two months. Despite the wait, the customer service I received was exceptional. Sam, the representative I worked with, called me weekly to provide updates and kept me well-informed about the situation. His communication was transparent, and he really went above and beyond to ensure I was satisfied. I'm thrilled with the product and the level of service I received – it made the delay much more manageable. Highly recommend!

Thank you Sam

Charley.

I have been delighted to have had the chance to work with Sam in customer services. Sam has made the return of an Asus product change from a worry into a master class in friendly, professional, and effective customer service. To illustrate the experience, Sam called me this afternoon to provide a proactive update on my return and refund and it was a delight to renew our acquaintance. Sam’s work makes FiveTech Five Star!

Outstanding Customer Service from Sam!

I had a fantastic experience with FiveTech, all thanks to Sam! From start to finish, Sam was incredibly helpful, polite, and went above and beyond to ensure I was completely satisfied with my purchase. His communication was clear and professional, and he handled my queries with genuine care and attention. It’s rare to come across someone so dedicated and cheerful in customer service—Sam truly made the process smooth and pleasant.

If you ever get the chance to be assisted by Sam, consider yourself lucky. He’s a real asset to FiveTech and the reason I’ll happily return in the future. Thank you, Sam—you deserve all the praise!

I came away from the chat 100% confident that my concerns had been checked and assured.

I bought a laptop last April and was very impressed with the quick delivery and service. Had to contact them this week, nearly a year later because I couldnt find the invoice and hadn't registered the product. Sam on customer service was excellent, very helpful. Great service!