FiveTech Avis 

Bought a tablet off them for my wife for Xmas, worked for 2 days then the screen went faulty . After sending the item back they said I had damaged the screen but I didn’t . Now they are refusing to help and have sent the tablet back to me with the wrong address on so it went back to the currier. I had to chase around to get it back as they stopped answering emails . Next step now is legal action against them as the warranty for the tablet has expired months before I bought it according to the Lenovo software I used on my pc so not only have they sold me a defective device they sold one that had no manufacturers warranty. Trading standards will be getting informs also .. Do yourselves a favour and don’t buy anything from this company!!!! Oh I forgot to add when the tablet came back to me the screen was smashed big time so their delivery driver must have been heavy handed

Ordered a Asus laptop and it arrived very quickly. Very pleased with the laptop. Needed to contact FiveTech by email with some questions after receiving the laptop and responded quickly and were very helpful. Have received great service from them.

Scam, avoid at all costs, if you've ordered something prep yourself for longwinded and purposefully complex and difficult refunds process.

FiveTech have given me the run around for over 3 weeks now, having ordered an ASUS laptop to the tune of £2000 via ASUS who actually are fulfilled by these cowboys on the 28th of December, they weren't able to fulfil the delivery date shown on the site, despite paying the upcharge for faster delivery.

After the items were not dispatched as requested, no confirmation was received. I told them to cancel the order and give me a refund on the (31st of December). They said "Yep we'll sort this for you, refund will be with you in 5 business days" and sent me email confirmation but then proceeded to send the laptop anyway on the 3rd of January which I have refused, I called them shortly after to explain.

They then said "oh well now we have to wait for the item to be back with us before we can issue the refund." (Their fault not mine) So we waited, contacted them again, no news, contacted UPS on the 10th of January, who then kindly told us they (FiveTech) had the laptop since the 6th of January...

Worst part? When I had chased them for an update, 5 mins before I spoke to UPS, they sent me an email saying they didn't have the laptop back yet and that they can't do anything till they've got it confirmed back.

I've since spoken to another agent (Alex) who was the person who emailed me to say the items weren't with them. He then said that he could see my reply with the tracking on to show they had the laptop in their warehouse, and that he would now need to raise a credit note from the warehouse team to then be able to issue us a refund.

Don't waste your time, unfulfilled promises, poor customer service, will avoid answering the phone at any cost and actively hope you just go away.

I've contacted the bank to go through the chargeback process and will report the company to trading standards.

I ordered a phone, received a processor and after many days of daily calls and chats with the support of the official Oppo website and after days of stress and after their investigation, they sent me an email that I had received the phone and charger from the courier and it turned out that they had told me that I was lying and that I should no longer take action because as a citizen of England I am seeking my rights, they lied to me in the most cruel way and now I will seek my rights in court. Please beware of this authorized Oppo online store, fivetech Limited. Do not buy anything because you will end up in hell. Avoid this online store at all costs.

Ordered direct from ASUS (or so I thought) however their orders are handled by this scammy outfit. I got a PayPal receipt but no order confirmation. I queried over their live chat and was told wait an hour, they then denied I had an order and tried to tell me to take it up with PayPal. After 4 hours they admitted to receiving the payment but denied I had an order. To add insult they didn't even have stock of the item they sold as in stock. Five Tech seem to think this is acceptable conduct. If I hadn't queried I would remain without the product and no refund as they claim they didn't know they had the money. Shambolic and bordering on fraud? I question why ASUS have partnered with such an outfit. Only on threats of PayPal claims did they revert the payment (the same payment they initially said they hadn't taken)

I used the Laptop Outlet for the first time. Five Tech LTD is at the bottom of their invoice, so I guess this is the same company. I placed two orders, neither of which they could fulfil. I asked them for a refund, but I was ignored. I have since requested a refund twice, and a week later, I am still waiting for any email confirmation. There is an issue of concern with this company, and I can only advise you to avoid

I was a bit stressed about my order from Oppo and I contacted customer service. I got a call agent called Ian. He ensured me that order was in place and I had to check and edit the order too and he made me feel at ease. Great customer service from Oppo.

This company is committing fraud and nobody can stop them, it seems. It has completely destroyed my trust in Asus. At first, I was amazed, how this brand could allow this? I guess they don't know or don't care.

The storage management doesn't follow protocols to protect their devices. Maybe there's only 1 worker looking after the warehouse. You will probably receive a faulty or dead battery, for example. They may charge it a bit before posting to you so you think it's in good condition; otherwise, it will be dead. If you don't return it asap, they will claim batteries are not covered by the warranty so it's your problem to get a new one.

Their low-cost couriers deliver the items on the street, not Signed for, nothing.

I won't describe the nightmare of returning. Hell, that's it. I got my refund back thanks to opening a dispute and escalating to small claim via PayPal. They would have kept the device and money. What would you call that? Still, they didn't refund me the postage as promised, in writing; why? after more than a month, they claim the laptop is suddenly not faulty. Customer service agents are trained to delay response, not to reply and trick you in every possible way so they can make this happen. Same goes for their managers; if you make a formal complaint, they do not answer (illegal too).

Disgusting. I do hope there is some justice in the business world and they go bankrupt.

I spoke with Ian who was very very helpful regarding HDD drive numbers. Highly recommended.

By far one of the worse customer service experiences to date. Bought a Pro Art for near £3k and it glitched from day one and then failed on day 13. Had to spend most days chasing them to get it returned. Turns out that the reseller (5Tech) are running the return service. On the last call with them (24/10/24) i was told they had arranged collections and it will be between 0800-1100 on the 23/10/24. they didn't get the stupidity of this date. I would never recommend using them as once they have your funds your will spend weeks trying to get it back if your product goes wrong. Still no date for my return pick up and still £3k out of pocket!!!!

I ordered a new laptop and paid for the express delivery ie 2 days. Four days later and no lap top had arrived so I 'phoned the help line and the person with whom I spoke didn't quite understand what the problem was. I said to cancel the order and organise a refund please. Another four days passed and I felt I'd really allowed enough time for my money to be refunded so I called the help line again and this time a young man named Ethan spoke to me, he was polite, understanding and promised he'd sort my refund and gave me an idea of when it would show in my bank account PLUS when I asked for an email confirming our conversation he sent it within minutes. My refund arrived exactly as he said it would and I wrote and thanked him for looking after me so efficiently, I think the previous person must have been a trainee who wasn't trained in listening to customers? I was sad that I couldn't get my order as requested but managed to purchase my desperately needed laptop through Argos.
This is to commend Ethan as a helpful human being who did exactly as promised, what a delight!!

Review: I ordered 11 laptops from BOX/FiveTech on August 13, 2024. Two days later, I received the package, which was damaged, and upon opening it, I discovered that only 7 laptops were inside, instead of 11.

I immediately reported the issue to customer service, and I was told I would receive a response within 24 hours. After multiple follow-up calls, I was asked to wait again and again, with no resolution. Eventually, on September 3, I was informed via email that my claim was rejected, stating that all 11 laptops had been delivered and that any further claims would be considered fraud.

Despite my efforts to resolve the situation amicably, including requesting additional evidence (such as weight records or photos from the courier), FiveTech has not provided satisfactory answers. On top of that, every time I tried to speak with a manager, my request was refused.

I have been extremely patient throughout this process, but their refusal to offer a resolution or even acknowledge the possibility of a mistake is unacceptable. I would not recommend this company due to the poor customer service and their unwillingness to address my valid concerns.

Farhan, from the sales team is an absolute star. Brilliant and helpful. Excellent work.

Purchased an Asus watch from laptop outlet (same company) they sent a ring video doorbell, contacted immediately, they said they will investigate and be patient, 2 weeks and nothing, call up and investigate and be patient, kept being fobbed off, so ended up contacting PayPal, eventually got a return envelope and item returned with refund, but took 2 months to sort, and I can guarantee if I hadn't got PayPal involved they would have just continued ignoring me. So sad as I like Asus products but will not purchase from them again

Placed my first ever order with box.co.uk (which is being fulfilled by fivetech after recent acquisition) for a laptop which I needed next day. I chose box as they offer free next day delivery - my order was placed at 10am so well before the afternoon cut off.

I didn't receive any confirmation of shipping and I doubt I would have seen anything today if I had not gone out of my way to make contact over live chat.

I was told it's being sourced elsewhere and will ship 'shortly', no guarantee of delivery tomorrow.

I have requested cancellation and will go to a more reliable trustworthy company to guarantee delivery.

2 days later still waiting for an update.

Never again Box/Fivetech

Very quick and concise service. Did exactly what was required and communicated every step necessary

Terrible experience, ordered a monitor from them which turned out to be faulty, which they agreed to repair. They have now had the monitor for over six months, and have failed to repair, replace, or provide a refund. I am now having to go through small claims court to get my money back. AVOID!

Customer care is good, they are quick in response and solved my problem in time

I have had an exceptional experience with ASUS customer service, especially due to the assistance provided by Alex. Over the past few months, I’ve made multiple purchases of ASUS ROG products through various outlets including ASUS, Scan, Overclockers, and Amazon. No matter the query, Alex has consistently been a pillar of support, ensuring that every issue was addressed promptly and satisfactorily. His dedication to customer care has not only made the technical aspects seamless but has also enhanced my overall brand loyalty to ASUS. Highly commendable service!

I've spoken with Mike for a technical problem I had on the confirmation email and he has been very polite and accurate in his answers.