Good communication. Car picked up at time arranged. Text messages throughout with estimated date repair would be finished. Car finished a week earlier than expected and delivered back to me clean insi... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement1 Ashlyn Road (Unit E3 Cramer Road), West Meadows Estate, DE21 6XE Derby, Derbyshire, GB
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Lisez les avis des autres
From start to finish an excellent job carried out by really professional and helpful people Being an older lady they were very patient with me when I was anxious. As to the work its of an exceptional... Voir plus
Polite, on time, regular updates and work completed within the given timescale. Lost a star because items stored under the boot floor not replaced and the fabric boot liner slung over onto the back s... Voir plus
Very helpful staff when ringing the office, understand they are very busy but calls always returned when promised. Liked the online progress report you could check daily. Excellent service with deli... Voir plus
À propos de l'entreprise
- Atelier de réparation automobile
- Atelier de carrosserie automobile
- Service de débosselage automobile
- Garage automobile
- Prestataire de transport automobile privé
Écrit par l'entreprise
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Écrit par l'entreprise
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Coordonnées de contact
1 Ashlyn Road (Unit E3 Cramer Road), West Meadows Estate, DE21 6XE, Derby, Derbyshire, Royaume-Uni
- 01773 531 818
4,1
Bien
81 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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brilliant service
28 août 2025
They did a fantastic job on my truck
They did a fantastic job on my truck. It came back to me spotless. They were very friendly and also very helpful. Would highly recommend
4 août 2025
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Repair
Good communication from the team. Very happy with the repair that’s been carried out
25 avril 2025
Réponse de Fix Auto UK - Fix Auto Derby
We appreciate your kind words and are glad to hear you were happy with the communication and repair.
Great service.
Great service.
The team keeps you up to date on the process.
Friendly staff and very helpful
17 avril 2025
Réponse de Fix Auto UK - Fix Auto Derby
Thank you for your kind review! We're so happy to hear you were pleased with our service and the team's communication. We strive to provide the best possible experience for our customers, and your feedback is greatly appreciated.
Top Quality Work
Amazing service and Top quality work on my car to restore it after a bus hit it.
5 février 2025
Réponse de Fix Auto UK - Fix Auto Derby
We're thrilled to hear about your positive experience! It's fantastic to know you were happy with the service and quality of work we provided. We strive to deliver exceptional results for our customers, and your feedback is greatly appreciated.
Almost 5 stars!!
Polite, on time, regular updates and work completed within the given timescale. Lost a star because items stored under the boot floor not replaced and the fabric boot liner slung over onto the back seat and not replaced. Unable to lift the boot floor to check for one other item so don't know if it's missing.
13 février 2025
Amazing communication
Amazing communication! Collection and delivery of the car. Great repair. Highly recommend
13 février 2025
Réponse de Fix Auto UK - Fix Auto Derby
We are so glad to hear that you had a positive experience with us. We appreciate your kind words about our communication, collection and delivery, and repair services.
My car was repaired by Fix Auto Derby…
My car was repaired by Fix Auto Derby as recommended by an insurance company. They were extremely efficient from booking my car in to delivering it a few days later all sorted. The repair was very good. The people I dealt with were polite and professional. I was happy with the service.
25 septembre 2024
Efficient service good work and kept me…
Efficient service good work and kept me informed of progress
8 août 2024
Excellent service & work
Followed through on their promise of when car would be complete. Professional and delivered car to my door. Seemless transaction.
26 juillet 2024
Réponse de Fix Auto UK - Fix Auto Derby
Hi, thank you for your positive feedback.
We are always working to improve our services and we're very happy to hear that you had a good experience.
Thank you from all of the team at Fix Auto Derby.
6 month journey for one wing mirror
Took from 8th of December to June to actually provide a quote to our insurer so we can get the repair authorised, poor communication throughout about the delay. Cancelled the first arranged collection on the day it was due to happen and then I had to prompt again for another date. Despite sending emails to change it, still spelling my wife’s name wrong even on this review request…
9 juillet 2024
Réponse de Fix Auto UK - Fix Auto Derby
Hi, we apologize for the very poor experience that you have received from our company and changes have been made to prevent events such as this happening in the future.
We would like to thank you for your review so we can continue to develop and improve our services.
Fix Auto Derby
Good service
Very friendly staff; car was picked up at our home; it was obviously washed and hoovered before we got it back; job was done nicely
9 juillet 2024
Réponse de Fix Auto UK - Fix Auto Derby
Hi Sarah, as discussed on the phone, we would like to thank you for your review, and the feedback will passed onto the members of staff.
Thank you.
Fix Auto Derby
Didn’t get any update on my car I…
Didn’t get any update on my car I eventually got a courtesy car that wasn’t very clean looked like dogs had been in it as there were loads of dog hairs in it and as I suffer with allergies it wasn’t very good
7 mars 2024
Réponse de Fix Auto UK - Fix Auto Derby
Hi,
We apologize that you did not receive updates on your vehicle whilst it was with us, we had technical phone line and internet issues over the last few weeks.
Regarding the courtesy vehicle, we do have a no pets policy. As a result of this occasion, this has been raised internally and additional measures have been put into place.
For the inconvenience that this has caused, we can offer you a complimentary valet.
Please could you give us a call or send an email to - derby@fixauto.co.uk - with your availability and we will get back to you.
Thank you.
At first they were very reassuring and…
At first they were very reassuring and i trusted the repairs would go well. Almost 3wks later i get a text that my car is ready, i called for hours to arrange a pick up time nobody answered. Eventually i went to collect my car unannounced to be told phones are down, thats fine. Car had been washed on the outside, looked nice. Get home to realise they haven't put my arial back and the bumper is not alined. Been calling for over a week, not answers.
19 février 2024
Avis spontané
Réponse de Fix Auto UK - Fix Auto Derby
Hi,
Firstly, apologies that the aerial was not placed back onto your vehicle during its quality control stage. This has been raised internally to prevent this from happening in the future.
Regarding our phone line issues, we have made changes to enable to correspond with customers via email, SMS & WhatsApp.
We are sorry that your accident repair experience with us was not satisfactory, and we will continue to make changes to improve customer experiences moving forward.
Thank you.
My car is home and looking great!
Fix Auto Derby kept me apprised at each point whilst our car was in their workshop for a repair following an accident. I really appreciated them keeping me up to date with progress over a lengthy period and dealing with the insurance company. Thank you.
19 février 2024
Réponse de Fix Auto UK - Fix Auto Derby
Hi,
We really appreciate your recent review, and we are glad to hear that your experience with us was up to standard.
Thank you
Very friendly & efficient & good…
Very friendly & efficient & good quality work done. Thanks
10 janvier 2024
Avis spontané
Réponse de Fix Auto UK - Fix Auto Derby
Hi,
We really appreciate your recent review, and we are glad to hear that your experience with us was up to standard.
Thank you
Speedy repair done with expertise
Speedy repair done with expertise. Highly recommended
9 février 2024
Avis spontané
Réponse de Fix Auto UK - Fix Auto Derby
Hi,
We really appreciate your recent review, and we are glad to hear that your experience with us was up to standard.
Thank you
Excellent service received
Very pleased with the work carried out on my vehicle following an accident. Would recommend Fix Auto Derby.
5 janvier 2024
Avis spontané
Réponse de Fix Auto UK - Fix Auto Derby
Hi,
We really appreciate your recent review, and we are glad to hear that your experience with us was up to standard.
Thank you
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