Came across Fiximer by chance and wanted to redo our stairs. They were very helpful dispatch quickly and excellent communication. Checked our delivery when it arrived and we were so pleased with the... Voir plus
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Lisez les avis des autres
Products are perfect, exactly how described and very well wrapped for protection of delivery. We made a mistake with our online order, but 1 phone call and everything was rectified quickly. I woul... Voir plus
Fantastic product, pretty easy website to use, although a bundle option suggesting items you might need would be helpful (as we’d missed a few things which held up our installation). However, the prod... Voir plus
The service was first class and the product arrived as per schedule in very good packaging ensuring there was no damage to any of the items. On checking the product there was no issues which was as e... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
*Best quality oak stair parts, *Internal joinery components in oak, *Staircase renovation components, *Competitive prices, *Nationwide delivery, *Manufactured in UK, *Professional advice, Excellent customer service, DIY friendly.
Coordonnées de contact
Unit 36 Leger Business Park, Churchill Road, DN1 2TF, Doncaster, Royaume-Uni
- 01302965390
- sales@fiximer.co.uk
- fiximer.co.uk
4,7
Excellent
859 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 11 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Order on Wednesday rang to see if…
Order on Wednesday rang to see if delivery could be overnight and the lady in dispatch was fantastic. Order arrived next day would highly recommend
17 juin 2025
Réponse de FIXIMER
Hi Ray, thank you so much for your 5-star review. I will pass your thanks on to Corinne in dispatch. Kind Regards Angie
Great make over stair cladding and at a…
Great make over stair cladding and at a very affordable price ..
delivered 3 days after ordering so all good
24 juin 2025
Réponse de FIXIMER
Hi Paul, thank you for taking the time to write us a 5-star review. It is very much appreciated. Kind Regards Angie
Excellent service from start to finish…
Excellent service from start to finish and top quality products and also A1 customer service would highly recommend.
24 juin 2025
Avis spontané
Réponse de FIXIMER
Hi Holly, thank you for your 5-star review. We appreciate it. Kind Regards Angie
firmer on a few occasions…
I have used firmer on a few occasions now and have recommended them to friends any issues with supply they keep you informed thanks again fiximer
17 juin 2025
Réponse de FIXIMER
Hi Steven, thank you for your 5-star review. It means a lot. Kind Regards Angie
Réponse de FIXIMER
Hi Barbara, thank you for your 5-star review. Kind Regards Angie
Before I placed the order phoned and…
Before I placed the order phoned and spoke to lady who checked stock was available.
Products were delivered on time and their quality is superb.
Will recommend this company.
Five Stars.
13 juin 2025
Réponse de FIXIMER
Hi Steve, thank you for your 5-star review. We appreciate it. Kind Regards Angie
Réponse de FIXIMER
Hi Mathew, thank you for your 5-star review. Kind Regards Angie
Réponse de FIXIMER
Hi Hanif, thank you for your 5-star review. Kind Regards Angie
Réponse de FIXIMER
Hi Katrina, thank you for your 5-star review. Kind Regards Angie
First class service
First class service. Great polite staff. Delivered when they say it would be. Great company
10 juin 2025
Réponse de FIXIMER
Hi Ian, thank you for your 5-star review. It means a lot. Kind Regards Angie
Quick
Quick, accurate well packaged delivery, left as requested in a safe place, quality oak £800 + well spent
9 juin 2025
Réponse de FIXIMER
Hi Frederick, thank you so much for your 5-star review. We really appreciate it. Kind regards Angie
The goods are of a high quality
The goods are of a high quality.I want to say a big thanks to Faye for her help.
18 juin 2025
Avis spontané
Réponse de FIXIMER
Thank you for your 5-star review. I will pass on your comments to Faye Kind Regards, Angie
Good quality and fast delivery
9 juin 2025
Réponse de FIXIMER
Thank you for your 5-star review. Kind Regards Angie
very good service fast delivery
11 juin 2025
Réponse de FIXIMER
Thank you for your 5-star review. Kind Regards Angie
I had a big issue and needed a stair…
I had a big issue and needed a stair riser urgently. Carin and Faye were fabulous , they got it picked , packed and despatched within hours…
9 juin 2025
Réponse de FIXIMER
Hi Jo, thank you for your 5-star review. I will pass on your comments to Faye and Carin. Kind Regards Angie
Réponse de FIXIMER
Thank you for your 5-star review. Kind Regards Angie
The goods delivered well what we asked…
The goods delivered well what we asked for driver rang us to confirm where to put the goods perfect 10 out of 10 definitely recommend this company
31 mai 2025
Réponse de FIXIMER
Hi thank you for your 5-star review. We appreciate it. Regards Angie
Good items and good fast service
Good items and good fast service. Looks really nice when fitted.
30 mai 2025
Réponse de FIXIMER
Hi Alan, thank you for your 5-star review. We appreciate it. Angie
Réponse de FIXIMER
Hi Andrius, thank you for your 5-star review. We appreciate it. Kind Regards Angie
Had an issue where the I ordered oak…
Had an issue where the I ordered oak veneered newel post cladding kit without realising I needed the oak veneered “mitred kit”. upon arrival of package I phoned Fiximer and expected that they would work with me and provide the kit I require where I was willing to pay for the return of the package and wanted to order the mitred kit, instead I was told I have to make my own arrangements because Fiximer gets preferred rates for delivery of items and they won’t pass on those discounts to me and also told me they would email me their return policy document as they charge 10% on returns. I have returned the items but Fiximer made it as difficult as possible firstly asking to provide order number and then address etc. although they knew it all along and now they have deducted around 25% of the total order amount. Fiximer showed no interest whatsoever in my order hence I used another supplier as they were more keen to charge a percentage on return goods and did not help me to return goods.
9 mai 2025
Avis spontané
Réponse de FIXIMER
Thank you for your comment Mr Abid. We have reviewed all the emails and call recordings in order to clarify the issues raised. Your order was placed , picked, packed, shipped and delivered within 3 days. Two weeks later when you realsied you had ordered the incorrect items you called and asked how to return them, at which point you were emailed our returns policy, the same one that you agree to on the website when you orderd, which comes with your receipt and on a packing slip enclosed in your parcel. This clearly states that if there is an error with the order on your part, it is your responsibility to return it within a 28-day window, which is a common practice in most outlets. We do not, nor can we, find where you were told that we receive a preferential rate for shipping, quite the contrary, in fact, we actually pay a premium for a priority service. When we spoke to you regarding the refund of the return, you were asked to give your full name, address, telephone number, and how you paid for the order. Again, this is a standard DPA requirement; we want to ensure that any refunded monies are returned to the rightful recipient. Finally, the 10% deduction is what is referred to in our terms and conditions as a restocking fee. This is charged as a member of our team has to be pulled away from their role in order to receive,, unpack, quality check, adjust the stock level, reallocated the stock to the warehouse and process the refund. I'm unclear as to which part of the process you found unhelpful in us assisting you through each step of the return as safely and promptly as possible, but thank you for sharing your experience, enabling us to reflect on our procedures and confirm that they were all met. Kind Regards Angie
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