Fix My Coffee Machine Avis 119

Service and communication both excellent.
They had my coffee machine back far quicker than expected and looking beautiful.
Will be recommending to anyone.

Very impressed, great service and communication throughout, the repair to my machine returned back as new, thanks so much for keeping me well informed during the process , indeed would 100% recommend your company

it’s a huge leap of faith to send an expensive coffee machine in the post to the other side of the country but I cannot recommend these guys enough.
Communication was on point all the way through and the repairs done quickly. It’s like I’ve got a new machine back! Thank you.

Absolutely amazing company to deal with! They were so helpful and always so easy to get in touch with. They kept us up to date throughout the process and our machine is working like it’s brand new again. We really cannot fault them, such a lovely company to be a customer of. Thank you again for bringing our machine back to life!

Really great outcome - ie Sage Dual Boiler working better than ever. However, what makes this an experience over and above the rest is the detailed communication. Ultra clear about what work had taken place, the cost etc. VERY impressed.

Excellent service. I’m very impressed with how Fix My Coffee Machine fixed and serviced my Sage Bambino. Loved the coffee too.

My 6 year old Bambino Plus stopped working. After a full service, it is as good as new. Communication was excellent and included a video of the machine working once it had been fixed. I would 100% recommend using Fix My Coffee Machine if you ever have any problems with your Sage machine.

Superb service. Highly recommended. FMCM repaired my broken Sage Barista Express and fully serviced it. It was all done in a couple of weeks which was faster than they thought they'd be able to do it. The comms from FMCM was superb - all done via WhatsApp. Great follow-up a couple of weeks later to make sure that everything was still working fine which it was. Many thanks to the team at FMCM.

Fast. Efficient. Great price. Superb. So glad we found you. A coffee machine is an investment and deserves to be maintained. We have now found a place for regular services and incredible job on the repair we had. Really happy.

Fab and easy experience. FMCM were fantastic and fixed our machine in a short time. They communicated perfectly about the process, potential costs and sent a video of the machine working before being delivered back to us. Would not hesitate to recommend.

Very professional and helpful service from start to finish, so glad we could repair our trusted coffee machine rather than replace! We were kept clearly informed about progress and timings, wouldn’t hesitate to recommend!

I have to say I'm really impressed by these folks. We sent them a Sage Duotemp for repair, which when returned immediately developed a new fault. We then sent the machine back for a further repair, for which they charged us only for parts, not labour. Then that repair also developed an immediate fault. We were now quite annoyed as the repairs had altogether cost more than a new machine would have done. But Fixmycoffee were brilliant - they paid for the Duotemp to be sent back to them and offered to replace it with a brand new Bambino Plus, an offer we accepted. Both we and they lost money overall and we were sad to see our old machine go, so it was a bad situation all round. But their excellent customer service and thoughtful solution made it all bearable in the end.

Fixed my Sage Barista Express known leak and discovered and fixed a faulty valve also. Great service and communication with me. 5 star

Wonderful to find a local repair specialist for my Sage Oracle. I have been very impressed with how they use technology to book drop off, collection slots and an impressive engineer run through of faults repairs etc. The approach and level of information shared made me feel 100% confident in their work. The staff and owner convey enthusiasm and confidence which is so refreshing. If I were to make one small criticism it would be their price point at which they say they would go ahead and repair rather than consult the customer. I would have felt happier with a level that equated to a service than £100 above that. I know these machines are expensive items but I want to feel in control of my money rather than abdicate responsibility.

Have to back up what everyone else is saying.
The people involved here are brilliant.

I'd struggled to find somewhere to get my machine repaired and 'risked' sending it to Bristol; very glad I did!

The coffee machine I loved and had grown to rely on is now back with me and looking almost as good as when I first bought it.

Communication was clear, fair, frequent and reasonable.

Expectations were managed, and in this case exceeded.

Getting a Sage machine repaired can be a challenge, please put your trust in D+R if you need to, they won't let you down!

Superb experience throughout. My machine lost pressure and FMCM we're able to give it thorough service and flush everything out, now it works like new again for half the cost of buying a new one. They said it would be 3 weeks but it only took them 2. 100% recommended. I live in Leeds, so had to post my machine with UPS which added around £22 each way, if you can drop the machine with them this will save a good amount on postage.

Excellent communication from start to finish. Straightforward process from sending my machine until its return.

Quality service check and outstanding coffee they supply to go with it. Unfortunately, i had some issues getting used to constructing the hopper back, FMCM was speedy and concise with the replies so that I could have a quality brew ASAP, thankyou for your support and service!

Couldn't find anyone local who would take our Sage Barista Express, which had an issue with the grinder. So grateful to have found fixmycoffeemachine. We sent them the machine via UPS and they both mended and serviced it. They kept us updated at every step, and I wouldn't hesitate to use them again (although hopefully won't need to for a while...).

Outstanding service from start to finish.
I delivered my Barista Express to Bristol on 13 September and have just enjoyed my first flat white 10 days later after UPS delivery today.
Excellent comms: booking made via WhatsApp and received video showing successful operation following repair (failed electro valve) three days later. Opted for additional service to take advantage of FMCM expertise and my machine is now purring like new.
Top notch!