I had an issue where I bought the wrong type of ticket, and via their online contact form I was helped rapidly to change my booking. Smooth, efficient and friendly customer service.
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Lisez les avis des autres
Great experience today with an email query. Speedy reply asking for more info which I forgot to add. Query resolved within 3 hours. Would recommend. First time using FIXR, haven’t been to the event ye... Voir plus
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Booked tickets for a Christmas event through FIXR. Very easy operation with tickets landing by email immediately after purchase. Had a small issue with my booking which FIXR replied to very promptly,... Voir plus
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We booked two tickets for an event and it seems when we made the booking it overlapped with another booking and the tickets were no longer available. The money from my account had already gone off my... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Coordonnées de contact
Cameo House, 11 Bear Street, WC2H 7AS, London, Royaume-Uni
- 020 3700 0610
- team@fixr.co
- fixr.co
4,5
Excellent
602 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Very helpful
Very helpful.
I had a problem finding my ticket so they sent it again with a reassuring message to contact them if i had any more difficulty. Very kind.
18 juillet 2025
Avis spontané
Réponse de FIXR
We're glad we could help!
It's our goal to make sure you have everything you need for your event, and we're happy our team could get your ticket to you quickly and ease your concerns.
Thanks so much for the kind words!
Best Regards,
Team FIXR
Amazing Service for a Festival Organiser
I organise the Upton Blues Festival and used FIXR this year (2025) for the first as my camping ticket partner.
Having used various companies previously I can honestly say FIXR's system is the best I have ever used. As any organiser will understand it's not until you open the gates, and get hit with the initial rush, do you really know how the checking in system will work and hold up. FIXR worked faultlessly for us, and the ability to just scan one QR code to admit multiple entries is a game changer to what I've used before.
If they'll have us, I can't ever see me switching to a different company ever again!
I have to give a special mention to MJ who was my FIXR point of contact, she was so helpful and nothing was too much trouble with every question I threw at her,
Thank you FIXR - great job done for the UBF!
16 juillet 2025
Avis spontané
Réponse de FIXR
Hi Grahame,
We're thrilled to hear such amazing feedback from the Upton Blues Festival!
It's fantastic that FIXR, especially our multi-entry QR code scanning, made your 2025 camping check-in so smooth. We're incredibly proud our system worked flawlessly when it mattered most.
MJ will be delighted to receive your special mention.
Thank you for choosing FIXR. We'd be honored to continue our partnership for many more Upton Blues Festivals to come!
Best Regards,
The FIXR Team
Issue with receiving tickets solved
Issue with receiving tickets, contacted team, was sorted within 5 minutes, quick efficient service very helpful
11 juillet 2025
Avis spontané
Réponse de FIXR
Hi Jenny,
Thank you for your wonderful review!
We're delighted to hear that your ticket issue was sorted within 5 minutes by our team, and that you found our service so quick, efficient, and helpful. Your feedback means a lot to us!
If you ever need anything else, just let us know.
Best wishes,
I purchased a ticket months prior to…
I purchased a ticket months prior to the event. I accidentally deleted the email that contained my ticket when doing some email cleaning. I contacted the support team and I had a replacement ticket within a few hours.
Very pleasant experience and will be a returning customer. Thank you!
16 juillet 2025
Avis spontané
Réponse de FIXR
Hi Bobbi,
Thank you for your fantastic review!
We're delighted to hear that our team was able to assist you so efficiently with your replacement ticket and turn what could have been a stressful moment into a really pleasant experience. Your kind words mean a lot to us.
If you ever need anything else, just let us know.
Best wishes,
Friendly and efficient customer service
When I received the ticket email from FIXR with the link to my tickets in their app, the email said there was also a PDF attached with the tickets. I didn't want another app, and couldn't see any attachment, so dropped them an email back asking for the PDF tickets. They replied straight away and were really friendly and efficient, sending the PDF through.
10 juillet 2025
Avis spontané
Réponse de FIXR
Hi Niamh,
Thank you for your amazing review!
We're so glad our team could quickly and efficiently send you the PDF tickets when you asked. We aim to be really responsive and helpful, and it's great to know we hit the mark for you. We appreciate your feedback!
If you ever need anything else, just let us know.
Best wishes,
excellent service
15 juillet 2025
Avis spontané
Réponse de FIXR
Hi Falk,
Thank you for the wonderful feedback!
We're delighted to hear you received excellent service. Your appreciation is truly valued!
If you ever need anything else, just let us know.
Best wishes,
Great service from FIXR Amelia !
Great service from FIXR Amelia !
I had an issue with my purchase and Amelia sorted it all for me within a few hours!
Will definitely use again! Account set up and I know if I have any problems they will help solve the situation prompt!
15 juillet 2025
Avis spontané
Réponse de FIXR
Hi Claire,
Thank you for your fantastic review!
We're delighted to hear that Amelia was able to resolve your purchase issue so quickly and efficiently. It's brilliant to know you'll be using us again and feel confident in our prompt support. We truly appreciate your feedback!
If you ever need anything else, just let us know.
Best wishes,
Réponse de FIXR
Hi Jack,
Thank you for your wonderful comment!
We're delighted you had such a great experience. We truly appreciate it!
If you ever need anything else, just let us know.
Best wishes,
Réponse de FIXR
Hi June,
Thank you for your fantastic review!
We're delighted to hear that you found our service extremely helpful, very prompt, and very polite. Your positive feedback means a lot to our team and is greatly appreciated!
If you ever need anything else, just let us know.
Best wishes,
Problem sorted quickly
I was having difficulty accessing my tickets for an event. I contacted FIXR & it was resolved quickly & efficiently. Thank you.
9 juillet 2025
Avis spontané
Réponse de FIXR
Hi Carole,
Thanks so much for taking the time to leave this feedback!
We're absolutely thrilled to hear that we could help you quickly and efficiently resolve the difficulty you were having accessing your tickets. Ensuring a smooth experience for your event is really important to us. We appreciate your kind words!
If you ever need anything else, just let us know.
Best wishes,
Had issues with my ticket not being…
Had issues with my ticket not being available, Hayley from FIXR sorted the problem out after a long and arduous process.
8 juillet 2025
Avis spontané
Réponse de FIXR
Hi Bill,
Thank you for your review. We're truly sorry to hear that accessing your ticket became a long and arduous process for you. That's certainly not the smooth experience we aim for at FIXR.
However, we are absolutely delighted to know that our team was able to sort the problem out for you after such a challenging situation. We pride ourselves on having dedicated members who go the extra mile, and we appreciate your patience and persistence in getting this resolved.
If you ever need anything else, just let us know.
Best wishes,
I found that my ticket had been deleted…
I found that my ticket had been deleted from the junk folder, when I tried to find it, just before the event. The team at Fixr where excellent in getting back to me quickly and we managed to solve the issue within half a day - plenty of time to ensure I made the event.
2 juillet 2025
Avis spontané
Réponse de FIXR
Hi Hilary,
Thank you for your fantastic review!
We're delighted to hear that our team was quick and excellent in helping you retrieve your ticket from the junk folder. Solving the issue within half a day to ensure you made the event is exactly what we aim for, and we appreciate your feedback!
If you ever need anything else, just let us know.
Best wishes,
Contacted via email support and got a…
Contacted via email support and got a quick answer to my issue
2 juillet 2025
Avis spontané
Réponse de FIXR
Hi Matthew,
Thanks so much for your kind words!
We’re really glad to hear our support team were able to help you quickly. That’s exactly what we aim for.
If you ever need anything else, don’t hesitate to reach out.
Best wishes,
The gig was cancelled
The gig was cancelled. I emailed to ask about the refund. Was answerd promptly and was told would receive within a couple of days. Received today. Very helpful
1 juillet 2025
Avis spontané
Réponse de FIXR
Hi Sandy,
Thanks for your feedback!
We’re sorry the event was cancelled, but we’re really pleased to hear our team were able to help and that your refund was processed quickly.
If you ever need anything else, just let us know.
Best wishes,
Fantastic customer service
Fantastic customer service. Hayley was efficient, professional and friendly. My issue was dealt with immediately. Will definitely recommend FIXR to my friends.
30 juin 2025
Avis spontané
Réponse de FIXR
Hi Jane,
Thank you so much for the lovely feedback!
We’re thrilled to hear you had a great experience and that your issue was resolved quickly and professionally.
We really appreciate your recommendation and are always here if you need us again.
Best wishes,
Loved the customer service
Loved the customer service! All issues I had was dealt with great professionalism and I was catered to. I will definitely recommend FIXR to many!
2 juin 2025
Avis spontané
Réponse de FIXR
Hi Abby,
Thank you for the great feedback!
We’re so pleased to hear you were happy with the service and that everything was handled professionally. Your recommendation means a lot to us.
If you ever need anything else, we’re here to help.
Best wishes,
Réponse de FIXR
Hi Vanessa,
Thanks for your feedback! We’re glad you received a quick response.
If you need any further assistance, don’t hesitate to get in touch.
Best wishes,
Spoke with a lovely lady who replied to…
Spoke with a lovely lady who replied to me immediately and dealt with my issue super efficiently…. Makes a change to have such good communication
17 juin 2025
Avis spontané
Réponse de FIXR
Thank you so much for your kind words! We're so glad to hear our team was able to help quickly and efficiently.
Best regards,
The FIXR Team
Will not deal with them again. Ever.
Extremely poor, especially in 2025. If you have an issue. Tell people. Dont lie. And dont tell the vendor you have done something you haven't.
Five weeks of chasing, ending up in calls to my solicitor. Did (finally) receive a refund, but £32 short in non refunded admin and insurance costs.
31 mai 2025
Avis spontané
Réponse de FIXR
Hi there,
We’re really sorry to hear about your experience and completely understand your frustration. That’s not the standard we aim for at FIXR. We’re glad to hear the refund was eventually processed.
Please reach out to us at team@fixr.co and we’ll be happy to assist further.
Best regards,
The FIXR Team
Scammers
Still not been refunded for RTTS tickets & doubt I ever will. Said I'd been refunded I hadn't. Said they'd had a problem refunding through PayPal (very much doubt that was true) Then wanted my bank details last week & still nothing. There's lots of us in the same boat. DO NOT USE this company.
So after I left this review they finally refunded me. Previously they ignored all my emails. So my warning still stands.
11 mai 2025
Avis spontané
Réponse de FIXR
Hi there,
We're really sorry to hear this and completely understand your frustration. That definitely doesn’t reflect the level of service we aim to provide. We appreciate you raising this and would like to get it sorted as soon as possible.
Please email us at team@fixr.co with your order details so we can look into this urgently and ensure everything is resolved.
Best regards,
The FIXR Team
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