I had an issue where I bought the wrong type of ticket, and via their online contact form I was helped rapidly to change my booking. Smooth, efficient and friendly customer service.
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Lisez les avis des autres
Great experience today with an email query. Speedy reply asking for more info which I forgot to add. Query resolved within 3 hours. Would recommend. First time using FIXR, haven’t been to the event ye... Voir plus
L'entreprise a répondu
Booked tickets for a Christmas event through FIXR. Very easy operation with tickets landing by email immediately after purchase. Had a small issue with my booking which FIXR replied to very promptly,... Voir plus
L'entreprise a répondu
We booked two tickets for an event and it seems when we made the booking it overlapped with another booking and the tickets were no longer available. The money from my account had already gone off my... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Coordonnées de contact
Cameo House, 11 Bear Street, WC2H 7AS, London, Royaume-Uni
- 020 3700 0610
- team@fixr.co
- fixr.co
4,5
Excellent
602 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My experience has been good but I…
My experience has been good but I struggled to get tickets even when I’ve been online and waiting for 4play. The website crashed a bit but u can make it up to me by giving me tickets from 4play Exeter.
31 août 2025
Avis spontané
Réponse de FIXR
Hi there,
Thank you for your review. We're glad to hear your experience has been good overall.
We are so sorry to hear you struggled to get tickets for the 4play event, and we sincerely apologize for the website issues you experienced. We understand how frustrating it is when you're online and waiting for a popular event to go on sale.
Regarding your request for tickets, the event organisers are in charge of ticket allocations. Please reach out to them directly as they would be the best people to contact. We appreciate you bringing this to our attention.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great app better than Ticketmaster
Great app, unlike Ticketmaster they’re not trying to scam you
15 août 2025
Avis spontané
Réponse de FIXR
Hi Billy,
Thank you so much for this amazing feedback!
We're thrilled to hear you had a great experience with our app. We believe in providing a clear, honest service, and we really appreciate you recognising that. Your trust means everything to us.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Fantastic Customer service from Hayley
Fantastic Customer service from Hayley. She worked quickly to resolve a problem and was polite and professional throughout.
29 août 2025
Avis spontané
Réponse de FIXR
Hi Heidi,
Thank you so much for the fantastic review!
We're thrilled to hear that our team provided such excellent customer service. We're proud of our team for being so quick, polite, and professional, and your feedback is a great motivator for us. We'll be sure to pass on your kind words to the team!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Réponse de FIXR
Hi Kalabe,
What a wonderful review! We're thrilled to hear you think our events are epic.
We work hard to bring you the best events around, and your feedback truly makes our day!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
So helpful to help me log back into my…
So helpful to help me log back into my account! Super easy and quick!
27 août 2025
Avis spontané
Réponse de FIXR
Hi Karena,
Thank you so much for the fantastic review!
We're thrilled to hear that our team was so helpful and that we made getting back into your account super easy and quick. Your positive feedback is greatly appreciated!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Very good app
26 août 2025
Avis spontané
Réponse de FIXR
Hi Toby,
Thank you for the wonderful feedback!
We're thrilled to hear that you think our app is very good. We appreciate you taking the time to share your positive experience.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Country Superstars Experience Perth
It was the worst country music event I have ever attended in my entire life, and I have have been for many from Tamworth to Nashville.
We arrived at the venue at 16:00 to be greeted by a DJ belting out what I could only describe as a mix of R&B and Hip-Hop.
At around 17:30 a four-piece punk rocker band comes on stage and belts out some more of the same ear blasting music. In all this time there was one song that was played by the DJ that had any semblance to country music, which was Dolly Parton's Nine to Five.
We left the venue at 18:30, totally disgusted by the so called Country Superstars Experience. We expected to experience a live performance of country music artists. If we wanted to hear recorded music, we could have listened to that in the comfort of my home theatre at no cost with much better sound quality.
I would like FIXR the promoters to provide us with appropriate compensation for the $40 per ticket that we paid.
This was not country music, anything but. Anyone considering purchasing tickets for future events please think twice. See my previous comments.
23 août 2025
Avis spontané
Réponse de FIXR
Hi there,
Thank you for your detailed and honest feedback. We are so sorry to hear about your experience at the Country Superstars Experience event.
To ensure the quickest resolution and to discuss appropriate compensation, please contact the event organisers directly at externalbooking@likeit-loveit.com with your booking details.
We appreciate you bringing this to our attention so we can address this with the event organisers. Thank you again for your patience.
Best regards,
Amazing service
Amazing service, we had a slight problem but Amelia was quick to fix the issue :)
22 août 2025
Avis spontané
Réponse de FIXR
Hi Liam,
Thanks so much for the great feedback!
We're thrilled that even with a slight problem, our team was able to provide an amazing service and resolve your issue so quickly. Ensuring a smooth experience is our top priority, and we're so glad we could get it sorted for you. We appreciate your review!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Millets illuminate trail.
I ordered my tickets for millets illuminate trail through face book. Unfortunately it didn't work as expected. However after one email all was sorted out perfectly. Very impressed with this. Would defonatly recommend to use again
19 août 2025
Avis spontané
Réponse de FIXR
Hi Trudi,
Thank you for your fantastic review! We're so pleased to hear that even after a small hiccup, we could resolve your ticket issue perfectly and efficiently. Your positive feedback and recommendation are truly valued.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Too long of a waiting period for refund
There was an advertisement that was sent out couple months ago about an event I would think is geared to kids. My daughter got excited and showed me she would like to attend. When ticketed were released she was able to purchase without me knowing . When I received confirmation through her page it is then in fine print said 19plus event .. I quickly contacted customer service .. took them 48 hours to respond to say basically sorry about your situation no refunds . I tried 7 times to explain and ask for a refund I was finally told I can contact the organizer .. well after weeks of waiting for a reply from the organizer I contacted BBB better business Bruiel .. and after Weeks I finally was contacted back from customer service and BBB stating I will be getting my refund and the event has actually been postponed . Customer service emailed me time to time stating they’re waiting for the organizer to connect back .. this should have taken so long in the end I’m happy I got my refund . I will not be going through this organization again .
3 juillet 2025
Avis spontané
Réponse de FIXR
Hi Twix,
Thank you for sharing your experience.
While refunds for this event are handled by the organiser, we reached out on your behalf as a gesture of goodwill. We’re glad the organiser approved your refund and the matter was resolved. We apologise for any confusion or delays and appreciate your feedback.
If you need anything else in the future, don't hesitate to reach out.
Best Regards,
Team FIXR
Platform that works
Reminders for next event, easy transferring of tickets, platform that works. Good!
15 août 2025
Avis spontané
Réponse de FIXR
Hi Dan,
Thanks for the feedback!
We're happy to hear that our platform works for you and that you find our event reminders and ticket transferring features useful.
Your positive comments are much appreciated!
If you need anything else in the future, don't hesitate to reach out.
Best Regards,
Team FIXR
Super helpful!
I accidentally booked the wrong time, and they fixed it right away! Super cool.
6 août 2025
Avis spontané
Réponse de FIXR
Hi Janie,
Thank you for your review!
We're thrilled we could sort out the wrong time for you right away. Glad to know you had a great experience!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Wonderful customer service!
What lovely people to deal with! They were so helpful to me and went out of their way to make sure I was happy with my experience!
11 août 2025
Avis spontané
Réponse de FIXR
Hi Sandra,
Thank you so much for the fantastic review!
We're thrilled to hear you had such a positive experience and that our team was so helpful. It truly makes our day to know we could make sure you were happy. We appreciate your kind words!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Réponse de FIXR
Hi Roman,
Thank you for your fantastic review!
We're so pleased you had a class experience with us. Your kind words mean a lot and we look forward to providing you with another one in the future!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Quick response and sorted my query out…
Quick response and sorted my query out ASAP!
5 août 2025
Avis spontané
Réponse de FIXR
Hi Faye,
Thanks so much for this great review.
We're so pleased our team could respond quickly and sort out your query for you. Providing fast and efficient service is what we aim for, and it's brilliant to hear we hit the mark.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Very professional team
Very professional team ! I had an issue with my tickets and that was immediately resolved . Great app and I encourage everyone to use it.
7 août 2025
Avis spontané
Réponse de FIXR
Hi Sandra,
Thanks so much for the fantastic review!
We're thrilled to hear that our team was so professional and could get your ticket issue immediately resolved for you. It's our goal to provide a great experience, and your kind words truly make our day.
We appreciate your recommendation!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Sometimes cannot find certain events on…
Sometimes cannot find certain events on app but can online. Apart from that is a good app
30 juillet 2025
Avis spontané
Réponse de FIXR
Hi there,
Thanks for your feedback! We're glad you find FIXR a good app overall.
We've noted your point about some events appearing online but not always on the app. If you have any specific examples, please send them to team@fixr.co. We'll make sure this feedback gets to the relevant team to help us improve.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
I am a Disabled costumer
I am a Disabled costumer, FIXR were amazing to deal with, very happy with there service and speedy replies, excellent customer service,
28 juillet 2025
Avis spontané
Réponse de FIXR
Hi James,
Thank you for your fantastic review! We're delighted to hear you found FIXR amazing to deal with, and that our speedy replies and excellent customer service met your expectations. Your positive feedback is greatly appreciated!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
The support was very helpful
The support was very helpful, Thank you so much
18 juillet 2025
Avis spontané
Réponse de FIXR
Hi there,
We're so glad to hear that you had a great experience with our support team! Thank you for taking the time to share your positive feedback. We'll be sure to pass your kind words along to the team.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Easy to deal with
Booked my tickets, quick confirmation. Very easy to transfer tickets as one of my party was arriving later. Had a query regarding the QR codes and got a reassuring reply.
24 juillet 2025
Avis spontané
Réponse de FIXR
Thanks for the fantastic feedback! We're so happy to hear that booking and managing your tickets was a smooth and easy process, and that our team was able to quickly and effectively help with your question about the QR codes.
We look forward to seeing you at your next event!
Best Regards,
Team FIXR.
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