I had an issue where I bought the wrong type of ticket, and via their online contact form I was helped rapidly to change my booking. Smooth, efficient and friendly customer service.
L'entreprise a répondu
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Lisez les avis des autres
Great experience today with an email query. Speedy reply asking for more info which I forgot to add. Query resolved within 3 hours. Would recommend. First time using FIXR, haven’t been to the event ye... Voir plus
L'entreprise a répondu
Booked tickets for a Christmas event through FIXR. Very easy operation with tickets landing by email immediately after purchase. Had a small issue with my booking which FIXR replied to very promptly,... Voir plus
L'entreprise a répondu
We booked two tickets for an event and it seems when we made the booking it overlapped with another booking and the tickets were no longer available. The money from my account had already gone off my... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Coordonnées de contact
Cameo House, 11 Bear Street, WC2H 7AS, London, Royaume-Uni
- 020 3700 0610
- team@fixr.co
- fixr.co
4,5
Excellent
602 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Terrible customer support
Terrible customer support. They do not respond to e-mails and ignore you for weeks.
1 septembre 2025
Avis spontané
Great for real
24 septembre 2025
Avis spontané
Réponse de FIXR
Hi there,
Thank you so much for your wonderful review!
We're thrilled to hear that you experienced superb, fast, and friendly service when you couldn't find your tickets. Solving your issue quickly and with ease is exactly what we aim for. We appreciate you taking the time to share your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Réponse de FIXR
Hi Kalum,
Thank you for the review!
We're glad to hear you found the experience very good and easy. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Réponse de FIXR
Hi Emily,
Thank you for your review!
We're pleased to hear that you found the process well organised and easy to access. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Quick and great service!
24 septembre 2025
Avis spontané
Réponse de FIXR
Hi Sofie,
Thank you for the review!
We're so pleased to hear you experienced quick and great service. We appreciate you taking the time to share your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Réponse de FIXR
Hi there,
Thank you for your review!
We're delighted to hear that you had a good day and a positive experience with us. We appreciate you taking the time to share your feedback.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Easy to book and great customer service
Easy to book and great customer service
15 septembre 2025
Avis spontané
Réponse de FIXR
Hi Mary,
Thank you for the wonderful review!
We're delighted to hear that you found the booking process easy and that you experienced great customer service. We appreciate you taking the time to share your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
The team was prompt to fix my issue.
The team was prompt to fix my issue.
23 septembre 2025
Avis spontané
Réponse de FIXR
Hi there,
Thank you for the review!
We're so pleased to hear that our team was prompt to fix your issue. Providing quick and effective help is what we always aim for!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
There is a ticket for everything that…
There is a ticket for everything that can be purchased easily.
19 septembre 2025
Avis spontané
Réponse de FIXR
Hi Hamza,
Thank you for the wonderful review!
We're delighted to hear that you found the ticket purchasing process so easy and that we have tickets for everything you need. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Réponse de FIXR
Hi Conor,
Thank you for the review!
We're glad to hear you found it to be quality and had a great experience with us. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
I made an error ordering tickets & FIXR…
I made an error ordering tickets & FIXR had resolved my issue by the following morning of my contact Thank You Very Much 🙏
16 septembre 2025
Avis spontané
Réponse de FIXR
Hi Stella,
Thank you so much for your review!
We're delighted to hear that we were able to quickly resolve your ticket ordering issue by the following morning. Providing swift and effective help is what we always aim for!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Réponse de FIXR
Hi Max,
Thank you for the review!
We're so pleased to hear you found the process quick and easy to use, and that everything worked perfectly for you. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Easy for the most part
The initial experience was very user-friendly. The platform made it easy to transfer tickets to friends. One of the transfers became complicated and I found it took quite a while to get the proper help. It was, however, fixed in the end!
14 septembre 2025
Avis spontané
Réponse de FIXR
Hi there,
Thank you for your review. We're glad to hear your initial experience was very user-friendly, and that the transfers were mostly easy.
We sincerely apologize that one transfer became complicated and took a while to resolve. We are pleased the issue was fixed in the end, and we appreciate you letting us know so we can improve our support process.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Paid money, no email, no ticket and no reply!
My daughter purchased a ticket to an event in Glasgow, no email, no ticket in app or webpage and despite emailing Fixr and trying to contact them through Instagram, no reply.
She had to pay on the door last night, which cost an extra £1 despite the initial £14 payment to Fixr showing as completed on her online banking.
While mistakes happen, it's the lack of communication that is the most disappointing. Started a charge back with her bank.
14 septembre 2025
Avis spontané
I had a problem retrieving my ticket…
I had a problem retrieving my ticket and Amelia was amazing!! Thank you Amelia for your prompt and helpful response.
11 septembre 2025
Avis spontané
Réponse de FIXR
Hi Janet,
Thank you so much for your fantastic review!
We're thrilled to hear that you had such a great experience with our team. Providing a prompt and helpful response to your ticket issue is exactly what we aim for. We appreciate you taking the time to share your positive feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Lovely lady called amelia helped me in…
Lovely lady called amelia helped me in finding my tickets i accidentally deleted and re sent them
11 septembre 2025
Avis spontané
Réponse de FIXR
Hi Kirstie,
Thank you so much for the wonderful review!
We're so pleased that our team was able to help you so quickly with finding your tickets. Your feedback is truly appreciated as we always aim to provide a swift and effective solution for our customers.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Except now experiencing problems…
Except now experiencing problems signing in. But probably more me than FIXR. They are very quick to respond to any problems. Until now had no problems at all. All been good.
10 septembre 2025
Avis spontané
Réponse de FIXR
Hi Beth,
Thank you for your review and your honest feedback. We're so glad to hear you've had a good experience with us until now and that our team has been very quick to respond to any problems.
We're sorry you're now having a sign-in issue. While you mentioned it might be on your end, we'd still be happy to help. Please reach out to us at team@fixr.co so we can assist you. We appreciate your feedback and hope to get this sorted for you quickly.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Amelia solved my problem promptly
Amelia solved my problem promptly , great service.
9 septembre 2025
Avis spontané
Réponse de FIXR
Hi Christine,
Thank you for the wonderful review!
We're so pleased to hear that Amelia was able to solve your problem so promptly, and that you had such a great experience.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Really quick and attentive service
Really quick and attentive service - sorted my problem within an hour - fantastic.
8 septembre 2025
Avis spontané
Réponse de FIXR
Hi there,
Thank you so much for your review!
We're so pleased to hear you had such a quick and attentive service and that we were able to sort out your problem within an hour. Your feedback is truly appreciated as we always aim to provide a swift and effective solution for our customers.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
SCAM
SCAM
Bought three tickets that didn’t arrive / were fake. Told by the venue when we got there on the night
Customer service were ignoring me for a whole week.
6 septembre 2025
Avis spontané
Réponse de FIXR
Hi Alice,
Thank you for your review. We are so sorry to hear about your experience. We sincerely apologize for the issues you faced with your tickets and for the delay in our response. This is absolutely not the standard we hold ourselves to.
We understand how frustrating and upsetting it must have been to arrive at the venue and find that your tickets were not valid. This is unacceptable, and we are taking your feedback very seriously.
Please email us directly at team@fixr.co with your order details and a link to your review to ensure you receive a swift resolution.
Best Regards,
Team FIXR
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