I had an issue where I bought the wrong type of ticket, and via their online contact form I was helped rapidly to change my booking. Smooth, efficient and friendly customer service.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great experience today with an email query. Speedy reply asking for more info which I forgot to add. Query resolved within 3 hours. Would recommend. First time using FIXR, haven’t been to the event ye... Voir plus
L'entreprise a répondu
Booked tickets for a Christmas event through FIXR. Very easy operation with tickets landing by email immediately after purchase. Had a small issue with my booking which FIXR replied to very promptly,... Voir plus
L'entreprise a répondu
We booked two tickets for an event and it seems when we made the booking it overlapped with another booking and the tickets were no longer available. The money from my account had already gone off my... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Coordonnées de contact
Cameo House, 11 Bear Street, WC2H 7AS, London, Royaume-Uni
- 020 3700 0610
- team@fixr.co
- fixr.co
4,5
Excellent
602 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy to use and lots of offers
31 octobre 2025
Avis spontané
Réponse de FIXR
Hi Abby,
Thank you for your review!
We're pleased to hear you found the process easy to use and appreciate the lots of offers available. We value your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Réponse de FIXR
Hi Lisa,
Thank you for your review!
We're so pleased to hear that our staff was very helpful and sorted your issue out immediately. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Réponse de FIXR
Hi there,
Thank you for your review!
We're thrilled to hear that you experienced excellent customer service. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Problem solved very quickly
I had ordered tickets for something & I had incorrectly typed the email address. Contacted FIXR & within 24hours they had sorted my problem so quickly
30 octobre 2025
Avis spontané
Réponse de FIXR
Hi there,
Thank you for your review!
We're pleased to hear that even after incorrectly typing your email address, you contacted FIXR and we had your problem sorted out so quickly within 24 hours. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
rly easy to use
29 octobre 2025
Avis spontané
Réponse de FIXR
Hi Johrran,
Thank you for your review! We're glad to hear you found the process really easy to use. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Réponse de FIXR
Hi Evie,
Thank you for the review! We're glad to hear you find FIXR great for tickets! We appreciate your feedback.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great quick reply and got the tickets…
Great quick reply and got the tickets that had disappeared of my profile quick enough as I had a party the same day. Thank you Amelia for your help.
23 octobre 2025
Avis spontané
Réponse de FIXR
Hi there,
Thank you so much for your review!
We're thrilled to hear that our team provided a great quick reply and got your tickets sorted out quickly enough for your party the same day. We appreciate your kind words and are so glad we could help!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Prompt and professional response
Prompt and professional response
Thank you
15 octobre 2025
Avis spontané
Réponse de FIXR
Hi Richard,
Thank you for your review!
We're so pleased to hear that you experienced a prompt and professional response. We appreciate your kind words!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great for charity events
Great for charity events, I’ve done 2 now with Fixr and it’s just great - plus discounted fees. Super responsive team making end of event pay outs painless! Thank you Amelia!
22 octobre 2025
Avis spontané
Réponse de FIXR
Hi Zoe,
Thank you so much for this wonderful review!
We're thrilled to hear that FIXR is great for your charity events and that you've had such a positive experience across both.
We're especially pleased that you appreciate the discounted fees and find our team super responsive in making end-of-event payouts painless. That's exactly what we aim for! We appreciate your business and kind words!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Lost tickets
I was able to solve my problem quite quickly. Many thanks to this company.
21 octobre 2025
Avis spontané
Réponse de FIXR
Hi there,
Thank you for your review!
We're so pleased to hear that you were able to solve your problem quite quickly. We appreciate you taking the time to share your positive feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Réponse de FIXR
Hi Lucy,
Thank you for the review!
We're glad to hear you think our service is cool and really great. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Prompt attention…
Super speedy response and resolution to my query about my tickets which was all down to me misspelling my email address.
12 octobre 2025
Avis spontané
Réponse de FIXR
Hi Patricia,
Thank you for your review! We're pleased to hear that even though the issue was a misspelling of your email address, you received a super speedy response and resolution to your query. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Very easy to use and easily visible…
Very easy to use and easily visible tickets.
7 octobre 2025
Avis spontané
Réponse de FIXR
Hi there,
Thank you for your review! We're so pleased to hear you found the process very easy to use and that your tickets were easily visible. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Positive experience
Positive experience! My issue was solved very quickly.
2 octobre 2025
Avis spontané
Réponse de FIXR
Hi Anna,
Thank you for your review!
We're so pleased to hear you had a positive experience and that your issue was solved very quickly. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Cost me £60 to fix their problem
New and unused account got disabled for no reason and support took so long to fix it that it ended up costing me £60 extra because early tickets sold out.
30 septembre 2025
Avis spontané
Réponse de FIXR
Hi Mo,
Thank you for your review.
We are sincerely sorry to hear about the extremely frustrating experience you had with your account being disabled and the subsequent delay in our support response.
We understand that having a new account disabled for no apparent reason is confusing, and we deeply regret that the time taken to resolve this resulted in you incurring extra costs due to the early tickets selling out. We want to investigate this issue fully.
Please email us directly at team@fixr.co with the email address associated with your account, and we will ensure this matter is urgently reviewed.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
I had a wonderful experience with FIXR!!
I had a wonderful experience with FIXR…I had to change the date for my tickets so I emailed the company and received a reply the following day…They were very efficient and emailed me new tickets with the correct date for the Arcadia Earth show in Tampa FL!! The show was fantastic and I was so grateful to FIXR for their prompt response, not to mention saving my money! I would definitely use them again!
28 septembre 2025
Avis spontané
Réponse de FIXR
Hi there,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a wonderful experience with FIXR.
It's great to know that our team was efficient in getting back to you the following day and providing you with the new tickets for the Arcadia Earth show.
We appreciate your kind words and look forward to having you use our platform again soon!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Very good customer service 👏 very quick…
Very good customer service 👏 very quick response to my query
25 septembre 2025
Avis spontané
Réponse de FIXR
Hi there,
Thank you for your review!
We're so pleased to hear that you experienced very good customer service and that our response to your query was very quick. We appreciate your kind words!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Don’t buy Harper Freshers club ticket
Paid for the last minute ticket for an event, later saw that (due to 2025 selling out) it was for 2026 freshers week. Arrived at the club who then informed us that the event on Fixr had nothing to do with them and we would have to pay £5 on the door anyway - but couldn’t get in due to the number of people. Phoned fixr twice during the day and sent an email with absolutely no reply. This is at least the second year this had happened with a fake event being listed and Fixr don’t seem to care
26 septembre 2025
Avis spontané
We've used the platform for many of our…
We've used the platform for many of our events and have had a great experience so far.
25 septembre 2025
Avis spontané
Réponse de FIXR
Hi Nathaniel,
Thank you for the wonderful review!
We're so pleased to hear that you've used our platform for many of your events and have had a great experience so far. We appreciate your continued business!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Superb
Superb, fast and friendly service. I couldn’t find tickets I had booked. FIXR solved it quickly and with ease. So refreshing. Thank you!
25 septembre 2025
Avis spontané
Réponse de FIXR
Hi Chris,
Thank you so much for your wonderful review!
We're delighted to hear that you experienced superb, fast, and friendly service when you couldn't find your tickets. Solving your issue quickly and with ease is exactly what we aim for. We appreciate you taking the time to share your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.