I had an issue where I bought the wrong type of ticket, and via their online contact form I was helped rapidly to change my booking. Smooth, efficient and friendly customer service.
L'entreprise a répondu
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Lisez les avis des autres
Great experience today with an email query. Speedy reply asking for more info which I forgot to add. Query resolved within 3 hours. Would recommend. First time using FIXR, haven’t been to the event ye... Voir plus
L'entreprise a répondu
Booked tickets for a Christmas event through FIXR. Very easy operation with tickets landing by email immediately after purchase. Had a small issue with my booking which FIXR replied to very promptly,... Voir plus
L'entreprise a répondu
We booked two tickets for an event and it seems when we made the booking it overlapped with another booking and the tickets were no longer available. The money from my account had already gone off my... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Coordonnées de contact
Cameo House, 11 Bear Street, WC2H 7AS, London, Royaume-Uni
- 020 3700 0610
- team@fixr.co
- fixr.co
4,5
Excellent
602 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Ordered tickets but didnt receive an…
Ordered tickets but didnt receive an order confirmation email. Turns out there was a typo in email, but fixr team dealt with it accordingly and I received my tickets in the correct email after a day or so. Thanks all
28 novembre 2025
Avis spontané
Réponse de FIXR
Hi Kelly,
Thank you for your review!
We're pleased to hear that even though there was a typo in your email, our team dealt with the issue accordingly and ensured you received your tickets promptly. We appreciate you taking the time to share your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great service and support
Great customer service and my query resolved and my tickets amended. Revised emails sent and everything sorted, amazing support, thank you!
26 novembre 2025
Avis spontané
Réponse de FIXR
Hi Lorraine,
Thank you so much for your review!
We're thrilled to hear that you experienced great customer service and support, and that our team was able to quickly resolve your query and amend your tickets. We appreciate your kind words!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Réponse de FIXR
Hi Emma,
Thank you for your review!
We're so pleased to hear you found the process really easy to use. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Réponse de FIXR
Hi Dulcie,
Thank you for the review! We're glad to hear you had a good experience. We appreciate your positive feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
The service was super quick
The service was super quick, I didn’t have to wait ages for an email back! Everyone was super polite and friendly, it came across like they actually wanted to help which was great! Brilliant experience!
20 novembre 2025
Avis spontané
Réponse de FIXR
Hi Katie,
Thank you so much for your review! We're thrilled to hear that you found the service super quick and that you didn't have to wait ages for an email back.
It's wonderful to know that our team came across as super polite and friendly and genuinely wanted to help. We aim for every interaction to be a brilliant experience, and we appreciate your kind words!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Really responsive on the live chat
Really responsive on the live chat, solved my query really quickly and were really friendly.
14 novembre 2025
Avis spontané
Réponse de FIXR
Hi Will,
Thank you for your review! We're so pleased to hear that you found our team really responsive on the live chat and that your query was solved quickly and friendly. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Excellent service
Excellent service . I made a mistake when ordering as I entered the wrong email address. I wrote an email and got a response and everything sorted out the same day. Highly recommended
14 novembre 2025
Avis spontané
Réponse de FIXR
Hi Claire,
Thank you so much for your review!
We're thrilled to hear that you experienced excellent service. We're especially pleased that even after making a mistake with your email address, we were able to get everything sorted out for you the same day. We appreciate your high recommendation!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Really quick response
Really quick response, answered my question in full, very impressive service.
Thanks very much👍🏼
13 novembre 2025
Avis spontané
Réponse de FIXR
Hi Rob,
Thank you so much for your review! We're thrilled to hear that you experienced a really quick response and that we answered your question in full. We appreciate your kind words about our impressive service!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Easy process and really good customer…
Easy process and really good customer service help
13 novembre 2025
Avis spontané
Réponse de FIXR
Hi Nicky,
Thank you for your review! We're so pleased to hear you found the process easy and that you received really good customer service help. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
I made a silly mistake whilst using the…
I made a silly mistake whilst using the app and when I contacted Fixr they instantly replied and sorted out my issue!
13 novembre 2025
Avis spontané
Réponse de FIXR
Hi Eva,
Thank you for your review! We're so pleased to hear that even after making a mistake, you contacted us and we instantly replied and sorted out your issue! We appreciate you taking the time to share your feedback.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Prompt reply to my query
I had a query about my tickets for the Discovery Festival in Dundee which I had booked through FIXR and I got a quick reply from Amelia at FIXR confirming that all was OK and giving me the reassurance I needed. Thank you
12 novembre 2025
Avis spontané
Réponse de FIXR
Hi PB,
Thank you for your review!
We're so pleased to hear that you got a prompt reply to your query about your Discovery Festival tickets. Providing quick reassurance and service is what we always aim for. We appreciate you taking the time to share your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Amelia helped when I had made a…
Amelia helped when I had made a mistake, providing a quick personal response.
31 octobre 2025
Avis spontané
Réponse de FIXR
Hi Rebecca,
Thank you for your review! We're so pleased to hear that our team was able to help you when you made a mistake, providing a quick personal response. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great experience
My experience with FIXR has been such a great one …. I couldn’t find my tickets to the events so I emailed them and I got my tickets back within few minutes. 😊
29 octobre 2025
Avis spontané
Réponse de FIXR
Hi Chelsea,
Thank you so much for your review!
We're thrilled to hear that your experience with FIXR has been such a great one. We're so pleased that after emailing us, you got your tickets back within just a few minutes! We appreciate you sharing your positive feedback.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
good
It's easy to get tickets, prices seem fair, and the fees included by the company are not excessive
8 novembre 2025
Avis spontané
Réponse de FIXR
Hi Seren,
Thank you for your review!
We're pleased to hear that you found it easy to get tickets and that you feel our prices and fees are fair. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
This was Leyland Round Table first time…
This was Leyland Round Table first time using FIXR for our annual Bonfire and Fireworks event and we were genuinely impressed. From the moment we got in touch, the team were knowledgeable, approachable and incredibly supportive they really took the time to guide us through the process. Everything was smooth and stress-free, and their professionalism shone throughout. A great team providing a truly seamless service. Highly recommended!
5 novembre 2025
Avis spontané
Réponse de FIXR
Hi Carl,
Thank you so much for this wonderful review! We are absolutely thrilled to hear that Leyland Round Table's first experience using FIXR for your annual Bonfire and Fireworks event was such a success.
It means a lot to us that you found our team knowledgeable, approachable, and incredibly supportive, taking the time to guide you through the process. Ensuring everything is smooth and stress-free for our event organisers is exactly what we aim for.
We appreciate you calling us a great team providing a truly seamless service. We look forward to supporting your future events!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Réponse de FIXR
Hi Austin,
Thank you for the review!
We're pleased to hear you had a great experience and that the process was really smooth. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Lost tickets replaced promptly
Amelia resolved our problem promptly when we couldn’t find our tickets. Excellent customer service!
4 novembre 2025
Avis spontané
Réponse de FIXR
Hi Martin,
Thank you for your review!
We're so pleased to hear that our customer service team was able to resolve your problem promptly and replace your lost tickets. We appreciate you recognizing our excellent customer service!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great platform for setting up events
Great platform for setting up events, support team is super responsive :)
6 novembre 2025
Avis spontané
Réponse de FIXR
Hi Tom,
Thank you for your review!
We're so pleased to hear that you find FIXR a great platform for setting up events and that you find our support team super responsive! We appreciate your feedback.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Customer service partnered with me as…
Customer service partnered with me as the consumer to remedy a scheduling issue I had with purchased tickets. Hayley-Ann is 5 star!
3 novembre 2025
Avis spontané
Réponse de FIXR
Hi CP,
Thank you so much for this wonderful review!
We're thrilled to hear that our customer service team "partnered" with you to remedy your scheduling issue. We aim to provide helpful and supportive service, and we truly appreciate your kind words!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
The ticket protection is a scam
The ticket protection is a scam, absolutely no point paying extra, you'll just be more out of pocket if you cant attend an event due to illness.
They deliberately make it nearly impossible to get a refund.
31 octobre 2025
Avis spontané
Réponse de FIXR
Hi Jack,
Thanks for your review!
We’re sorry to hear that your refund application with TicketPlan was unsuccessful. As TicketPlan is a separate refund protection provider, FIXR does not have control over their decisions or policies. If you believe your claim was unfairly rejected, we would recommend reaching out to TicketPlan directly for further clarification or to appeal their decision.
You can contact TicketPlan at refunds@ticketplangroup.com.
We appreciate your understanding, and we’re sorry we’re unable to assist further in this case.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
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