I had an issue where I bought the wrong type of ticket, and via their online contact form I was helped rapidly to change my booking. Smooth, efficient and friendly customer service.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great experience today with an email query. Speedy reply asking for more info which I forgot to add. Query resolved within 3 hours. Would recommend. First time using FIXR, haven’t been to the event ye... Voir plus
L'entreprise a répondu
Booked tickets for a Christmas event through FIXR. Very easy operation with tickets landing by email immediately after purchase. Had a small issue with my booking which FIXR replied to very promptly,... Voir plus
L'entreprise a répondu
We booked two tickets for an event and it seems when we made the booking it overlapped with another booking and the tickets were no longer available. The money from my account had already gone off my... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Coordonnées de contact
Cameo House, 11 Bear Street, WC2H 7AS, London, Royaume-Uni
- 020 3700 0610
- team@fixr.co
- fixr.co
4,5
Excellent
602 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de FIXR
Hi Jaap,
We appreciate your honest feedback.
We're always looking for ways to balance providing a great service with keeping costs as low as possible for our users, and we value your input on this.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Hayley-Ann was brilliant
Hayley-Ann was brilliant, professional and knowledgeable as was able to sort my ticket issues very quikly
8 janvier 2026
Avis spontané
Réponse de FIXR
Hi Pete,
Thank you for your review!
We're thrilled to hear that you received such a brilliant, professional, and knowledgeable service. We're glad our team was able to sort out your ticket issues very quickly. We appreciate your kind words!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Réponse de FIXR
Hi Emma,
Thank you for your review! We're happy to hear you had an amazing experience with us. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Very interactive and helpful
16 janvier 2026
Avis spontané
Réponse de FIXR
Hi Tanisha,
Thank you for your review! We're so pleased to hear that you found our service very interactive and helpful. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Awful
Awful
I bought a ticket on this website however I was never sent the ticket but my money was taken. I reached out multiple times to the fixr customer support email however the replies were extremely slow and unhelpful. They stated that the event of the ticket had already passed and that there was nothing they could do when the event was weeks away. I called up the customer support phone number multiple times which had no answer. Because of this I had no choice but to rebuy a new ticket to the event as they were selling out. I still have had my money taken for the previous ticket which I never received. very disappointed.
this company is a scam avoid.
15 janvier 2026
Avis spontané
Réponse de FIXR
Hi Bea,
We are very sorry to hear about your experience and understand your frustration regarding your ticket and the delay in support.
We have looked into this, and a member of our customer success team will be reaching out to you directly to resolve this. Thank you for your patience while we get this sorted.
If you need anything else in the meantime, don't hesitate to reach out!
Best Regards,
Team FIXR
Ticket Swaps - but account deactivated
Had new tickets issued for Hybrid Games in March. Unfortunately my account was deactivated and despite many emails and chats - this has still not been resolved.
Emailed directly to FiXR to amend the start time of my ticket and Hayley-Ann was brilliant. She sorted my tickets and reissued them within the hour. Once access to my account is sorted, I’ll be happy.
12 janvier 2026
Avis spontané
Réponse de FIXR
Hi there,
Thank you for your review! We are glad to hear that our team was able to reissue your tickets within the hour and get your start time amended so quickly.
We can also confirm that your account is no longer disabled, so you should now have full access. We appreciate your patience and are happy we could get this resolved for you!
If you need anything else in the meantime, don't hesitate to reach out!
Best Regards,
Team FIXR
Easy ticket purchases
Easy ticket purchases, with fees that aren't too disgusting (unlike certain ticketing platforms).
26 décembre 2025
Avis spontané
Réponse de FIXR
Hi David,
Thank you for your review! We're glad you found it easy to purchase your tickets and that you found our fees to be reasonable.
We appreciate your feedback! If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Réponse de FIXR
Hi Christopher,
Thank you for your review! We're thrilled to hear you've had a great experience and that you're enjoying the events on our platform. We appreciate your feedback!
We appreciate your feedback! If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Couldn’t find my tickets for an event
Couldn’t find my tickets for an event, emailed the team and had a reply within half an hour with all tickets attached. Solved a stressful situation quickly. Thank you.
19 décembre 2025
Avis spontané
Réponse de FIXR
Hi Buffy,
Thank you for your review! We are so glad we could help you find your tickets.
We understand how stressful that can be, and we're happy that our team was able to resolve this for you within half an hour with your tickets attached. We appreciate your kind words and are happy you had a positive experience!
We appreciate your feedback! If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Revolution di Cuba booking
I went on Revolution di Cuba site to purchase tickets for the new year eve. I didn’t paid attention before to book with Fixr if it is any difference between Revolution offer and Fixr offer when booking the table. I tried to contact them by phone, they just decline the call.By e-mail I had answer in four or five days. No info about refund policy.
It wasn’t a scam but the customer service is poor. I would not choose again. To go to a party with friends, I want to be sure the event is ready and tickets are valid.
17 décembre 2025
Avis spontané
Got myself into a pickle with tickets
Got myself into a pickle with tickets, thought I had deleted then from phone. Contacted Fixr and Amelia replied promptly sending tickets to me again. Then found originals. Family will now enjoy Illuminate experience. Thank you Amelia
17 décembre 2025
Avis spontané
Réponse de FIXR
Hi Jenny,
Thank you for your review! We are so glad we could help get your tickets sorted.
We're happy to hear that our team was able to reply promptly and send your tickets over so your family can enjoy the Illuminate experience.
We appreciate your feedback! If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Brilliant service
Brilliant service. Amelia responded to my email very quickly and resolved my ticket issue immediately, Very impressed — thank you
15 décembre 2025
Avis spontané
Réponse de FIXR
Hi Mutsa,
Thank you for your review! We are so pleased to hear that you received brilliant service.
We're glad to hear our team was able to respond to your email quickly and resolve your ticket issue immediately. It’s great to know you were impressed with the support!
We appreciate your feedback! If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great customer service
Great customer service! Amelia provided excellent service. She was attentive, and made the whole process smooth and stress-free. Thank you, Amelia, for your outstanding help!
17 décembre 2025
Avis spontané
Réponse de FIXR
Hi there,
Thank you for your review! We're so pleased to hear that you received great customer service.
It’s wonderful to know that our team was attentive and made the whole process smooth and stress-free. We appreciate your kind words and are happy we could provide such outstanding help
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Response to an issue
Amelia responded in minutes to my concern regarding mislaid tickets satisfactorily
Cannot ask for a better service than thst
17 décembre 2025
Avis spontané
Réponse de FIXR
Hi Ron,
Thank you for your review! We're so pleased to hear that our team responded to your concern within minutes and resolved it satisfactorily.
It’s great to know you found the service so efficient—we appreciate your kind feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great service
Great service, prompt responses, help and advice. Can’t fault them in any way.
Had a couple of enquiries and they were very efficient.
16 décembre 2025
Avis spontané
Réponse de FIXR
Hi Karen,
Thank you for your review! We're so pleased to hear that you received great service and prompt responses.
It’s wonderful to know that our team was efficient in providing help and advice for your enquiries. We appreciate your kind feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Amelia with FIXR is amazing!
Amelia with FIXR, has been so helpful to me, around a scheduling conflict that I had with my tickets! Such excellent customer service! I am beyond impressed!
11 décembre 2025
Avis spontané
Réponse de FIXR
Hi there,
Thank you for your review! We're so pleased to hear that our team was able to help you resolve your scheduling conflict.
We take great pride in providing excellent customer service, and it’s wonderful to know you were impressed with the support you received. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
I had to contact the team as I had lost…
I had to contact the team as I had lost my tickets for the Guildford Illuminations.
Hayley-Ann and Amelia sent them to me and were very friendly and helpful.
Super service!!
9 décembre 2025
Avis spontané
Réponse de FIXR
Hi there,
Thank you for your review! We are so glad we could help you recover your tickets for the Guildford Illuminations.
It’s wonderful to hear that our team was friendly and helpful in getting those sent over to you. We appreciate your kind words and are happy we could provide super service!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Excellent customer service from Amelia…
Excellent customer service from Amelia AT FIXR. I rarely get the chance to tell someone their service has been exemplary but Amelia was incredibly efficient, friendly and helpful when dealing with the changing of some tickets due to me buying the wrong ones. It was a pleasure to deal with FIXR and in particular Amelia . THANKYOU.
11 décembre 2025
Avis spontané
Réponse de FIXR
Hi there,
Thank you for your review! We are so pleased to hear that you received exemplary service from our team.
It's wonderful to know we could help you efficiently with your ticket change. We take great pride in making these processes as smooth as possible, and we appreciate your kind feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
My family had a wonderful time
My family had a wonderful time. The staff and management went out of their way to make us feel welcome.
30 novembre 2025
Avis spontané
Réponse de FIXR
Hi Victor,
Thank you for your review! We're thrilled to hear that you and your family had a wonderful time.
It is great to know that our staff and management made you feel so welcome. We appreciate your kind words and hope to see you again soon!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Assistance with Downloading of Tickets
The lady named Amelia helped me out with sending me my tickest since I was struggling to download them. She was swift and very kind, the reception was felt through the email she sent. The quality of the post sales service is very good and I would buy tickets from their website on any day due to that alone.
26 novembre 2025
Avis spontané
Réponse de FIXR
Hi there,
Thank you so much for this wonderful review! We're so pleased to hear that our customer service team was able to help you swiftly and kindly with downloading your tickets.
We aim for all communication to be helpful and positive, and it means a great deal to us to know that the quality of our post-sales service makes you want to buy tickets from us any day. We truly value your business!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.