I had an issue where I bought the wrong type of ticket, and via their online contact form I was helped rapidly to change my booking. Smooth, efficient and friendly customer service.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great experience today with an email query. Speedy reply asking for more info which I forgot to add. Query resolved within 3 hours. Would recommend. First time using FIXR, haven’t been to the event ye... Voir plus
L'entreprise a répondu
Booked tickets for a Christmas event through FIXR. Very easy operation with tickets landing by email immediately after purchase. Had a small issue with my booking which FIXR replied to very promptly,... Voir plus
L'entreprise a répondu
We booked two tickets for an event and it seems when we made the booking it overlapped with another booking and the tickets were no longer available. The money from my account had already gone off my... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Coordonnées de contact
Cameo House, 11 Bear Street, WC2H 7AS, London, Royaume-Uni
- 020 3700 0610
- team@fixr.co
- fixr.co
4,5
Excellent
602 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great after service
Great service assisting in resending my tickets as I had provided a wrong email address complete my fault service was excellent
17 février 2026
Avis spontané
Réponse de FIXR
Hi there,
Thank you for the review! We are so glad we could help get your tickets resent to the correct address.
It is great to know the service was excellent even when mistakes happen. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great customer service
Great customer service. I lost my ticket to Womad 2026 and emailed the team at FIXR. They got on to it straight away and I had a reply email in a couple of hours with a replacement ticket.
17 février 2026
Avis spontané
Réponse de FIXR
Hi there,
Thank you for the review! We are so glad we could help you recover your ticket for Womad 2026.
It is great to know the team responded so quickly to get your replacement ticket sent over. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Réponse de FIXR
Hi there,
Thank you for the review! We are thrilled to hear you're enjoying the app and finding the accessibility and prices to be great.
It is wonderful to know our discounts are hitting the mark. We appreciate the positive feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Super customer service making a ticket correction
I made a mistake booking tickets for the wrong venue on the wrong date. Hayley-Ann was so helpful when I called asking if I could swap the tickets I purchased for those that I meant to purchase. The whole experience makes me completely comfortable booking tickets through Fixr.
6 février 2026
Avis spontané
Réponse de FIXR
Hi there,
Thank you for the review! We are so glad to hear that we could help you correct your booking mistake quickly.
It is great to know the service made you feel completely comfortable booking through our platform.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Bought a ticket for a networking event…
Bought a ticket for a networking event only to find out there was no such event. I paid R80 for that ticket and would like a refund. I am really annoyed and disappointed because I was looking forward to this event
5 février 2026
Avis spontané
Great Customer Service
The phone was answered really quickly and sorted out my issue with no problems !! Thank you Amelia !!
3 février 2026
Avis spontané
Réponse de FIXR
Hi there,
Thank you for the review! We are so pleased to hear your call was answered quickly and that your issue was sorted out with no problems.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Maximum Efficiency
My query was dealt with quickly, efficiently and kindly, couldn’t ask for better service. Highly recommend, thanks Amelia for your time and help!
3 février 2026
Avis spontané
Réponse de FIXR
Hi there,
Thank you for the review! We are so pleased your query was handled quickly and kindly.
It’s great to know the service met your needs perfectly. We will pass your thanks to the team and appreciate the high recommendation!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Good service
1. Easy to purchase tickets, they don’t make you create an account which I appreciate
2. Team was helpful when I lost my ticket, I emailed them my proof of payment and they replied with my ticket copy within 2 business days.
Have not been to the event yet though. This review is based on purchasing experience and their customer support.
Increased likelihood of checking out more of their future events due to the ease and support.
4 février 2026
Avis spontané
Réponse de FIXR
Hi Aqila,
Thank you for your review! We are so pleased to hear that you enjoyed our easy purchase process and that you appreciated not having to create an account.
We're also glad our team could assist with your lost ticket so quickly. We strive to provide that level of support to make things as stress-free as possible, and we're thrilled to hear it’s encouraged you to check out more of our future events!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
I asked for help on tickets and it was…
I asked for help on tickets and it was quickly fixed by one of the team, was really helpful
29 janvier 2026
Avis spontané
Réponse de FIXR
Hi Sam,
Thank you for your review! We are so glad to hear that our team was able to provide really helpful support.
Getting things quickly fixed for our customers is always our goal, and we appreciate you taking the time to share your positive experience!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Tickets for the wrong date after a…
Tickets for the wrong date after a phone call and email they put our mind ease by confirming that we had the correct date quick replies to emails which was great
30 janvier 2026
Avis spontané
Réponse de FIXR
Hi Lynn,
Thank you for your review! We are so glad we could put your mind at ease and confirm the correct details for you.
We understand that date mix-ups can be worrying, so we're happy our team could provide quick replies to get it sorted. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Easy to but tickets BUT AT ALL COSTS DO…
Easy to but tickets BUT AT ALL COSTS DO NOT SIGN UP FOR THE REDUCTION OFFERED AFTER PURCHASE. THIS IS A SCAM AND WILL COST YOU A MONTHLY SUBSCRIPTION WITHOUT YOUR CLEAR CONSENT.
29 janvier 2026
Avis spontané
Great Support
Had a slight issue setting up my event, but when I emailed the support team, they helped me solve the problem in literally 5 minutes!
29 janvier 2026
Avis spontané
Réponse de FIXR
Hi Deborah,
Thank you for your review! We are so glad to hear that our team was able to jump in and get your event setup back on track.
Resolving issues in literally 5 minutes is exactly the kind of support we strive for. We appreciate the feedback and wish you the best of luck with your event!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Made my life easy!
Well I would definitely book this way again for a fab day out they were so helpful with a couple of things a needed to change & made me feel like it was no trouble at all !
28 janvier 2026
Avis spontané
Réponse de FIXR
Hi there,
Thank you for your review! We are so happy to hear that we could help make your booking process smooth and stress-free.
It’s our pleasure to assist with any changes you need, and we're glad you felt well looked after. We look forward to helping you with your next fab day out!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
I got a bit confused with how I…
I got a bit confused with how I accessed my tickets and contacted FIXR for help. The next day Amelia replied with an email with my tickets attached
28 janvier 2026
Avis spontané
Réponse de FIXR
Hi there,
Thank you for your review! We are so glad we could help clarify things for you.
We're happy to hear that our team was able to get back to you the next day with your tickets attached. We appreciate your feedback and are glad we could get this resolved!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
The team gets back to emails really quickly
I bought a ticket, and the transaction went through but I didn’t receive the ticket l. I emailed team fixr, and they got back to me within the hour and sent my ticket straight to me.
27 janvier 2026
Avis spontané
Réponse de FIXR
Hi there,
Thank you for your review! We are so glad we could help you get your ticket sorted.
We're happy to hear that our team was able to get back to you within the hour to resolve this. We appreciate your feedback and are glad you had a positive experience!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great customer service
Great customer service. I was unsure of where my tickets went. But the team helped me locate them immediately. Quick and helpful!
26 janvier 2026
Avis spontané
Réponse de FIXR
Hi there,
Thank you for your review! We are so pleased to hear that our team was able to help you locate your tickets immediately.
It’s great to know you found the support quick and helpful, and we appreciate you sharing your experience with us!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Disappointing experience
I had purchased tickets through this entity and needed to reschedule. I was informed that that would be fine, but they never got back to me to actually reschedule and the event is no longer performing. I’ve followed up and was told that they would work with getting a refund. I’ve been communicating with someone since December 26 and since January 6th have gotten any further response. Would have to say the reviews were misleading that this company gets back to you in a timely fashion as that is definitely not the case for me. I will reconsider ever booking with this company again. They don’t follow their own process and mislead customers.
6 janvier 2026
Avis spontané
Réponse de FIXR
Hi Brandie,
Thank you for your feedback, and we sincerely apologize for the delay and frustration this has caused.
We have looked into this with our internal team and can see we have been attempting to contact the Event Organiser regarding your request. We will chase this up immediately and get back to you with an update as soon as possible.
If you need anything else in the meantime, don't hesitate to reach out!
Best Regards,
Team FIXR
Réponse de FIXR
Hi Ava,
Thank you for your review!
We're so pleased to hear that our customer service agent was very helpful. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Réponse de FIXR
Hi Kyle,
Thank you for your review!
We're so pleased to hear that you found our service quick and very helpful. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
I couldn’t find my tickets
I couldn’t find my tickets. A simple email and turned out I’d entered my email address wrong - Tramaine replied with 24 hours with my tickets attached. So happy. Thank you!
22 janvier 2026
Avis spontané
Réponse de FIXR
Hi Jojo,
Thank you for your review!
We are so glad we could help you find your tickets.
We're happy that our team was able to resolve this for you within 24 hours with your tickets attached. We appreciate your kind words and are happy you had a positive experience!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.