I had an issue where I bought the wrong type of ticket, and via their online contact form I was helped rapidly to change my booking. Smooth, efficient and friendly customer service.
L'entreprise a répondu
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Lisez les avis des autres
Great experience today with an email query. Speedy reply asking for more info which I forgot to add. Query resolved within 3 hours. Would recommend. First time using FIXR, haven’t been to the event ye... Voir plus
L'entreprise a répondu
Booked tickets for a Christmas event through FIXR. Very easy operation with tickets landing by email immediately after purchase. Had a small issue with my booking which FIXR replied to very promptly,... Voir plus
L'entreprise a répondu
We booked two tickets for an event and it seems when we made the booking it overlapped with another booking and the tickets were no longer available. The money from my account had already gone off my... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Coordonnées de contact
Cameo House, 11 Bear Street, WC2H 7AS, London, Royaume-Uni
- 020 3700 0610
- team@fixr.co
- fixr.co
4,5
Excellent
602 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
They respond to queries asap
They respond to queries asap, they also communicated clearly and assisted me with an issue I had.
25 mars 2026
Avis spontané
Réponse de FIXR
Hi there,
Thank you for the review! We are so pleased to hear that your query was handled quickly and with clear communication.
It is great to know our team provided the assistance you needed to get your issue resolved.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Prompt response to an issue - good customer service
Booked tickets for a Christmas event through FIXR. Very easy operation with tickets landing by email immediately after purchase. Had a small issue with my booking which FIXR replied to very promptly, even though my query was really one for the event organiser rather than the ticketing agent,
23 mars 2026
Avis spontané
Réponse de FIXR
Hi there,
Thank you for the review! We are so glad we could assist with your booking and provide a prompt response.
It is great to know that you found the process easy and that the team went above and beyond to help with your query.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
I had an issue with a failed transfer…
I had an issue with a failed transfer ticket process and had to get in touch with the support team and they were very helpful. They were able to help me get the ticket that was lost in the process. Now I have all my tickets and excited to attend the event. The agents that helped me were so kind, patient and helpful. I’m pretty happy with their customer service. Once again, thank you so much.
19 mars 2026
Avis spontané
Réponse de FIXR
Hi there,
Thank you for the review! We are so pleased to hear that our team was able to recover your lost ticket and provide kind, patient support.
It is wonderful to know you are all set for your event and happy with the customer service experience.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Excellent service from Tremaine
Excellent service from Tremaine at FIXR. Couldnt have been more helpful. Thanks so much - really looking forward to Farmfest 2026 complete with our two little doggies! Nick
24 mars 2026
Avis spontané
Réponse de FIXR
Hi there,
Thank you for the review! We are so glad we could assist with your booking and provide a prompt response.
It is great to know that you found the process easy and that the team went above and beyond to help with your query.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Tramaine was very helpful and sorted my…
Tramaine was very helpful and sorted my query out efficiently.
17 mars 2026
Avis spontané
Réponse de FIXR
Hi there,
Thank you for the review! We are so pleased to hear your query was handled efficiently.
It is great to know our team provided helpful support to get everything sorted. We appreciate the feedback!
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Réponse de FIXR
Hi there,
Thank you for the review!
We are so pleased to hear that your query was handled quickly and that you found the ticket purchase process easy.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Prompt response and resolution
I had an issue with the app not functioning correctly and logged a ticket. with prompt response I was told the issue had been fixed and to try the app again. Problem solved.
16 mars 2026
Avis spontané
Réponse de FIXR
Hi there,
thank you for the review! We are so pleased to hear the app issue was resolved quickly for you.
It is great to know our team provided a prompt response and got you back up and running. We appreciate the feedback!
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Paid for tickets to an event
Paid for tickets to an event, but didn't receive them,or confirmation that they had been paid for, I had proof of my purchase, and contacted fixr, they dealt with this swiftly and in a friendly manner, and the situation was resolved.
13 mars 2026
Avis spontané
Réponse de FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that the issue with your tickets was resolved quickly and that our team was able to assist you in a friendly and efficient manner. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
So helpful
So helpful! I was a bit of a clutz and gave the wrong email for a confirmation of a ticket and the team were so so helpful!
27 février 2026
Avis spontané
Réponse de FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that the issue with your confirmation email was resolved smoothly and that our team was able to assist you helpfully throughout. We appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Excellent service
I made a mistake with my booking and they rectified it without question. I can highly recommend this company.
12 mars 2026
Avis spontané
Réponse de FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your booking issue was resolved quickly and smoothly. We truly appreciate your kind feedback and recommendation.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
I lost my tickets
I lost my tickets, and they were promt and very patient helping me find them.
10/10 recommend.
16 mars 2026
Avis spontané
Réponse de FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that our team was able to assist you in locating your tickets and that the process was handled promptly and patiently. We truly appreciate your kind feedback and recommendation.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Luke Combs tickets.
I made a big mistake and it was rectified by a great team.
16 mars 2026
Avis spontané
Réponse de FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your issue was resolved smoothly and that our team was able to assist you quickly. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
SCAMMERS!!!
21 février 2026
Avis spontané
Réponse de FIXR
Hi there,
Thank you for your feedback. We're sorry to hear about your experience and would like to look into this for you.
We're happy to help resolve any issues, so please could you share the email address you used to contact us? This will allow us to investigate further and assist you as quickly as possible.
We look forward to hearing from you.
Best Regards,
Team FIXR
Really great experience
Really great experience, very quick response to my query, very helpful and knowledgeable… all in all a great experience!!
11 mars 2026
Avis spontané
Réponse de FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your query was handled quickly and that our team was helpful and knowledgeable. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Réponse de FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that the process was quick and personable. We appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Helpful staff
Helpful staff - Hayley Ann was quick to issue my refund when i duplicated my purchase.
11 mars 2026
Avis spontané
Réponse de FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your refund was processed quickly and smoothly. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Very helpful team
What a helpful team , they respond as soon as possible and they make sure they give u full information
I really love it
Thank u for ur help
11 mars 2026
Avis spontané
Réponse de FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that our team was able to respond quickly and provide you with all the information you needed. We appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Had a query around some tickets…
Had a query around some tickets purchased and was helped very quickly with helpful advice, good customer service on display
11 mars 2026
Avis spontané
Réponse de FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your query was handled quickly and that you received helpful advice. We appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Resolve issues effectively
Fixr took over the management of tickets from an event that I originally bought tickets for from the actual event organiser. At times it has seemed like the interface between the two companies has been a bit clumsy but each time I have contacted Fixr they have responded and resolved the issue. The people sending emails seem to be polite and friendly
10 mars 2026
Avis spontané
Réponse de FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that any issues were resolved quickly and that our team was polite and friendly throughout. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Ticket Enquiry
The feedback I received from Tramaine on the uncertainty I had really left me at ease. Response time is great as well. Keep it up Team FIXR. 👏
9 mars 2026
Avis spontané
Réponse de FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that our team was able to put your mind at ease and that you were pleased with the quick response time. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
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