Thanks a lot fatma you kept your promise and delivered me a vehicle today, big shout out to Fleeto and all the employees there very professional attentive and they try their hardest to help people out... Voir plus
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Excellent company in term of simplfy services , very well customer services in handling phone calles and very friendly always available for their customers ,doesnt matter what type vehicle you wan... Voir plus
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I had a great experience with Fleeto. Special shoutout to *Yaamin* and *Mahir* — they were both incredibly helpful throughout the whole process. Yaamin sorted things out quickly and kept me up... Voir plus
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I haven’t experienced any other company taking care of customers more than fleeto Great prices. Great customer service service. Polite friendly staff not one not two all of them. If I write million... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Fleeto provides vehicle solutions for private hire drivers across London, offering flexible rental and rent-to-buy options designed to help drivers get on the road quickly and reliably. We understand that for many drivers, their vehicle is their livelihood. Our focus is on keeping the process simple, transparent, and efficient. From the first enquiry through to vehicle collection, our team works to ensure drivers clearly understand the requirements, documentation, and pricing so they can begin working without unnecessary delays. Our fleet includes a range of modern vehicles suitable for private hire platforms, including hybrid, petrol, and electric models. Vehicles are prepared to meet licensing requirements and are maintained to support drivers who rely on them daily for work. Fleeto supports drivers at different stages of their journey. Whether someone is new to private hire driving or an experienced driver looking to upgrade or swap vehicles, our team aims to provide practical guidance and support throughout the process. Customer feedback plays an important role in helping us improve. We encourage drivers to share their experiences so we can continue developing our service and supporting drivers across London.
Coordonnées de contact
Royaume-Uni
- fleeto.co.uk
4,5
Excellent
221 avis
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I came to swap my vehicle and very…
I came to swap my vehicle and very smooth experience with Mofazul, very quick and well informed, thank you
16 février 2026
Avis spontané
Réponse de Fleeto
Thank you for the feedback, Donatus.
We’re glad to hear the vehicle swap was a smooth and quick experience for you, and that Mofazul was able to assist throughout the process.
We appreciate your support and wish you all the best on the road. 🚗
Réponse de Fleeto
Thank you for the review.
We’re pleased to hear you found the service professional and efficient. We appreciate your support and wish you all the best on the road with Fleeto.
Swapping vehicles madalina and mofazul…
Swapping vehicles madalina and mofazul went through the process with me, again super service, with fleeto 8 months has been brilliant
13 février 2026
Avis spontané
Réponse de Fleeto
Thank you for the great feedback, Hasan.
We’re glad Madalina and Mofazul were able to help make the vehicle swap smooth for you. It’s great to hear you’ve had a positive experience with Fleeto over the past 8 months.
We appreciate your support and wish you continued success on the road.
Yasmin and Mofazul have been extremely…
Yasmin and Mofazul have been extremely professional and kind, they are very friendly and understanding people who sorted out my situation (accident and replacement vehicle) within 24 hours. I strongly recommend fleeto professional team and services!
13 février 2026
Avis spontané
Réponse de Fleeto
Thank you for the kind words, Nanie.
We're really pleased Yasmin and Mofazul were able to support you and get everything sorted quickly, especially following your accident. The team always aims to make situations like this as smooth as possible for our drivers.
We appreciate the recommendation and wish you all the best on the road. 🚗
Réponse de Fleeto
Thank you for the review, Abdul.
We’re glad to hear you found the service quick and smooth. We appreciate your support and wish you all the best on the road. 🚗
Great Experience
Picked up a car from Fleeto yesterday, and what a great service, Yaamin specially, helped me get all sorted and answered all my queries. Great customer support, even called me today asked how I was, if the car was all ok, if I had any issues etc. A++ experience so far, thank you Fleeto
4 février 2026
Avis spontané
Just picked up my car from fleeto
Just picked up my car from fleeto, and all I can say was it was Amazing service by Abdur Rahman, Sati and Fahad. Would highly recommend
5 février 2026
Avis spontané
At the time
At the time, a great service was provided. All information was covered and I. Left the business feeling good.
2 février 2026
Avis spontané
Very strange behaviour unnecessary…
Very strange behaviour unnecessary immobilising the vehicle, poor service
12 janvier 2026
Avis spontané
Réponse de Fleeto
Hi,
Thank you for your review.
Vehicle immobilisation is only used in serious circumstances, such as unresolved contractual breaches or significant outstanding matters. It is not applied without reason and follows the terms agreed within the hire agreement.
As this review provides very limited information, we are unable to identify the situation being referred to. If you are an existing customer, we would encourage you to contact our team directly with your booking details so the matter can be reviewed properly.
Kind regards
Fleeto Team
Very good service from yaamin
Very good service from yaamin. It was very smooth. I really recommend fleeto for other drivers.
23 janvier 2026
Avis spontané
Had a great experience with them nice…
Had a great experience with them nice customer service and support all team members are welcoming and doing their best to provide great customer experience & most important both Yaamin and Madalina was great
26 janvier 2026
Avis spontané
They were very helpful with the…
They were very helpful with the vehicle; we didn't encounter any difficulties. They had our car ready while we were finishing our coffees. Hamza and Yamin were very helpful and friendly, making us feel like we were at our own workplace. Today, Mofazul called to ask if everything was alright and if I was satisfied with the vehicle. You feel more confident in a service like this. Thank you, Fleeto team.
21 janvier 2026
Outstanding customer service from Yamin…
Outstanding customer service from Yamin and Hamzah, they know how to deal with customers and they were both very helpful in providing me with the Mercedes EQE.
21 janvier 2026
Avis spontané
Mandalina and Amir made my experience amazing…
Mandalina made my experience amazing with all the necessary documents and helping with other staff.
Also Amir made everything possible for me
16 janvier 2026
Thanks to Yamin for his dedication and…
Thanks to Yamin for his dedication and swift customer service.
14 janvier 2026
I have received great service since the…
I have received great service since the beginning of my contract."
13 janvier 2026
Avis spontané
Yameen gave excellent customer service
Yameen gave excellent customer service, he is very nice and polite.
18 décembre 2025
Unfair Charges & Deposit Refused — Very Poor Service
Unfair Charges & Deposit Refused — Very Poor Service
I hired an MG HS from Fleeto (Simple Self Drive) on 11/12/2025. Due to the vehicle being very poor on fuel efficiency which i wasn't advised about, I returned the car early on 17/12/2025 and Fleeto was unable to supply me with another vehicle and then i requested my refundable £250 deposit.
That is when Fleeto refused to refund it, claiming that I had breached the contract but i had returned the vehicle on the 6th day of hire. They stated they do not recognise the 14-day cooling-off period and then added unfair charges, saying I must pay for an extra two weeks after the vehicle had already been returned.
What makes this worse is that their own agreement does not state anything about having to pay additional weeks after returning the car, nor does it clearly explain why a refundable deposit can be withheld in this situation.
Customer service was extremely poor — dismissive, unhelpful, and unwilling to provide clear explanations or point to any valid contract clause. Charges were added after the vehicle was handed back, which feels completely unjustified.
In my opinion, this company operates in a misleading and unfair way and ignores UK consumer laws and regulations. Based on my experience, this feels like a scam, where deposits are withheld using questionable claims of “breach of contract”.
I strongly advise others to be very cautious and keep all written evidence before dealing with Fleeto (Simple Self Drive).
Choose your self a more responsible firm instead of this company that makes its own rules my advice to Uber drivers.
17 décembre 2025
Réponse de Fleeto
Hi Ihsan,
Thank you for your review. We understand your frustration; however, we would like to respond with the full context for clarity.
You collected the vehicle last week after requesting a Kia Niro, which was not available at the time. Before collection, our sales team clearly explained that the MG HS is less fuel-efficient than a Kia Niro, and this was acknowledged before you agreed to proceed, understanding it was the only vehicle available.
After using the vehicle, you returned this week and requested to end the hire due to fuel consumption. Despite limited availability, we made several reasonable attempts to assist, including offering a future vehicle swap, a Kia Niro option, and a Toyota Prius at a reduced rate. All options were declined, and you chose to end the hire early.
We always try to resolve situations fairly and avoid retaining deposits wherever possible. However, in this case, the vehicle was returned without prior agreement, and the hire was ended unilaterally. You also requested a refund not only of the deposit, but of hire charges for the days the vehicle was used, during which it was driven well above average mileage, which was not reasonable or in line with the agreement. We have agreed to reduce the breach charge and retain half the deposit amount only.
Short-term rental agreements do not include a 7- or 14-day cooling-off period, and early termination terms are clearly set out in the signed agreement (Clause 9.1). These terms were explained and shown directly from your own documents.
The deposit is refundable only when the agreement is completed in line with its terms. The charges applied reflect the minimum hire commitment agreed at the outset, not fees added after the vehicle was returned.
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