Thanks a lot fatma you kept your promise and delivered me a vehicle today, big shout out to Fleeto and all the employees there very professional attentive and they try their hardest to help people out... Voir plus
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Excellent company in term of simplfy services , very well customer services in handling phone calles and very friendly always available for their customers ,doesnt matter what type vehicle you wan... Voir plus
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I had a great experience with Fleeto. Special shoutout to *Yaamin* and *Mahir* — they were both incredibly helpful throughout the whole process. Yaamin sorted things out quickly and kept me up... Voir plus
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I haven’t experienced any other company taking care of customers more than fleeto Great prices. Great customer service service. Polite friendly staff not one not two all of them. If I write million... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Fleeto provides vehicle solutions for private hire drivers across London, offering flexible rental and rent-to-buy options designed to help drivers get on the road quickly and reliably. We understand that for many drivers, their vehicle is their livelihood. Our focus is on keeping the process simple, transparent, and efficient. From the first enquiry through to vehicle collection, our team works to ensure drivers clearly understand the requirements, documentation, and pricing so they can begin working without unnecessary delays. Our fleet includes a range of modern vehicles suitable for private hire platforms, including hybrid, petrol, and electric models. Vehicles are prepared to meet licensing requirements and are maintained to support drivers who rely on them daily for work. Fleeto supports drivers at different stages of their journey. Whether someone is new to private hire driving or an experienced driver looking to upgrade or swap vehicles, our team aims to provide practical guidance and support throughout the process. Customer feedback plays an important role in helping us improve. We encourage drivers to share their experiences so we can continue developing our service and supporting drivers across London.
Coordonnées de contact
Royaume-Uni
- fleeto.co.uk
4,5
Excellent
221 avis
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Fleeto ignores the law and takes your…
Fleeto ignores the law and takes your money — avoid them
They took £80 from my account without consent, claiming to cover a £75 bus lane fine — but the fine was issued in error, and I had clear proof.
Instead of transferring liability to me so I could appeal (as the law allows), they paid it themselves and charged me more.
Worse: after my rental car was damaged during a criminal attack, they faked a return report without me and sent a huge repair bill.
Fleeto acts against drivers, ignores procedure, and profits from abuse.
Never rent from them.
23 juin 2025
Avis spontané
Réponse de Fleeto
Hi Sergejs,
We understand your frustration, and we actually share similar concerns when it comes to how certain fines are handled by TfL. Unfortunately, bus lane fines are the one type of PCN that cannot legally be transferred to the driver. This is something we explain clearly during the handover process. In these cases, we’re required to pay the fine directly to prevent escalation, and then recover the cost from the driver as outlined in the agreement.
Regarding the vehicle damage, we fully appreciate the difficult situation you were in. However, as the incident occurred while the car was in your possession, we have a duty to repair it promptly to keep it roadworthy and safe for the next driver. Just as with any owned vehicle, repairs are necessary, and we ensure they are carried out properly and transparently.
For clarity, all our vehicle check in and check out reports are completed digitally, with time stamped photos automatically sent to the customer by email. This ensures full transparency in how vehicle condition is recorded.
We also noticed that this same review was shared on Google, where we’ve already provided a detailed response. Our team is still more than happy to go over any remaining concerns — please feel free to contact us at support@fleeto.co.uk
so we can review it together.
Taci
I booked my car today for service and maintenance, it was really great, especially with Mr. Taci, this person is professional and helpful he done great job for me
17 juin 2025
Avis spontané
Fleeto is scammed
New
“”””””Fleeto is scammed company pls beware of this “”””””””
Fleeto company is fruad and scammers for private hire drivers
pls pay attention for all private hire drivers fleeto is a big scammer company they give the vehicle for hire and if you return the car before 3 months even you give advance 2 weeks notice and return the car they not refund your deposit back pls dont hire a car from them i have 3 more collegues as they had a same happened and i am the one of them as he took my deposit and never gave me my deposit so pls make sure when you hireing the var from them they misslead the information and when you return the car they point out new terms and conditions which is they have never manshion when they giving you hire rental agreement.
if someone wana see evidence pls wellcome i got all paperwork with proof
“”””””Fleeto is scammed company pls beware of this “”””””””
2 mars 2025
Avis spontané
Réponse de Fleeto
Hi Muhammad,
Thank you for sharing your feedback. However, we strongly disagree with your comments, which are unfair and misleading. Fleeto operates with full transparency and has proudly served thousands of private hire drivers across London with honesty and professionalism.
When you sign a hire agreement, the terms including contract length, notice period, and deposit conditions are clearly outlined. Just like with a mobile phone contract, an 18 month term would naturally offer a better rate than a 12 month term, but early termination comes with charges, which are also detailed in the agreement you signed.
Returning a vehicle early without completing the agreed minimum 3 month hire term may result in deductions or loss of deposit to cover costs, as per the signed contract. Should you have wanted a shorter term, we may have been able to adjust it before the start of the agreement. In many cases, we also try to avoid these charges unless there is a clear breach, as our aim is always to maintain good relationships and welcome customers back on hire.
We use a clear system for agreements and vehicle check in and check out reports, with time stamped records automatically emailed to customers for complete transparency.
We also noticed that this same review was posted on another platform, where we have already responded in detail. If you have any genuine concerns or documents you would like to review with us, we are happy to discuss this directly. Please contact support@fleeto.co.uk
and our team will review your case promptly.
Fleeto remains committed to fairness, transparency, and professionalism, as our many long term customers will confirm.
Worst customer service
Worst customer service. Called them to get pco hire agreed on price and send documents, when all checks done the guy asking more rental then what we agreed. Later he called me and making stories I told you this and that. Guys please be careful with this company.
20 janvier 2025
Avis spontané
Réponse de Fleeto
Hi Abi,
We’re sorry to hear about your experience, but we’d like to clarify that all rental prices are confirmed in writing once documents are verified and checks are complete. Occasionally, there can be changes based on vehicle type, insurance criteria, or driver profile, and we always explain these clearly before any agreement is finalised.
We do not change prices after confirmation, and any misunderstanding is never intentional — transparency and fairness are central to how we operate.
If you believe there has been a genuine miscommunication, please reach out to support@fleeto.co.uk
with your details so we can review this properly.
Fleeto has built its reputation on honesty and professionalism, and we’ll always take the time to resolve any concern fairly and respectfully.
I'm very satisfied with Fleeto customer…
I'm very satisfied with Fleeto customer services, always straightforward and helpful,staff are very friendly to sort out any problems, will be highly recommended to any PCO drivers.
3 janvier 2025
Avis spontané
I'm a new customer and Masum and staff…
I'm a new customer and Masum and staff at Fleeto self drive has from my experience driving for 35 years customer service is outstanding with there polite and caring attitude towards customers.
Nothing is to much trouble and helpful regarding any issues.
I highly recommend to anyone thinking of hire a car short or long term that thay take all the stress and worry from hiring there vehicles.
17 décembre 2024
Avis spontané
Avoid Simple Self Drive – Misleading Information and Poor Service
I want to share my experience with Simple Self Drive to help others avoid losing their deposit and wasting time. When I first contacted them to rent a hybrid car, they pushed me towards an electric vehicle, claiming they didn’t have any hybrids available—even though their website clearly showed hybrids as an option.
The information on their website is completely misleading. They advertise a £200 deposit, but in reality, they demanded £500. Additionally, the minimum rental term was listed as 4 weeks, but when I spoke to them, I was told it’s actually 3 months.
After some time, I agreed to their terms. They required the deposit upfront before sending any documents. Once I sent the deposit, I had to chase them with multiple messages before receiving the documents—but even then, not everything I needed was provided.
When I tried to contact them for clarification, their customer service was awful. They repeatedly told me I didn’t understand their system and made it clear that if I didn’t go through with hiring the car, I would lose my deposit. Unfortunately, that's exactly what happened.
In summary, my experience was a complete nightmare. If you’re considering renting from Simple Self Drive, be prepared for hidden fees, misleading information, and terrible customer service. I hope this review helps others avoid the same issues I faced.
8 octobre 2024
Avis spontané
Réponse de Fleeto
Hi Sorin,
We’re sorry to hear that you feel this way, though we’d like to clarify a few key points to avoid any misunderstanding. We always aim to be transparent and fair with every driver.
There are no hidden fees — all deposits, hire terms, and rates are explained in advance before any booking is confirmed. Vehicle availability and pricing can vary depending on the model, insurance criteria, and driver profile, which is why final details are confirmed during the booking process rather than solely relying on website examples.
All required documents are created individually based on the customer’s submitted information and are always provided before vehicle collection to ensure accuracy and compliance. We also upload the vehicle documents on your behalf to your ride hailing app to make the onboarding process smoother and save time.
Deposits are handled in line with the rental agreement and are refundable where applicable. However, cancellations after a deposit is made are subject to the standard terms agreed at the time of booking.
We appreciate your feedback and are happy to review your case directly if you believe something was not handled correctly. Please contact support@simpleselfdrive.co.uk
and our team will gladly assist.
I went to hire a car Jak was very…
I went to hire a car Jak was very helpful he even made me 2 cups of tea
So far the service has been good
3 octobre 2024
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Madalina she been helpful and she had…
Madalina she been helpful and she had good customer service
25 septembre 2024
Avis spontané
Excellent job done
Excellent job done, the performance of the car improved personally I think SATI is an experience technician and would to patronise him anytime I come for service or repairs. Further more he has the patience to explain and advise you on important issue's of the car.
18 septembre 2024
Avis spontané
This is the very good given me services…
This is the very good given me services
So good and I’m very satisfied thank you Madalina
17 septembre 2024
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Very good service from abdur rahman jak…
Very good service from abdur rahman jak and kalam. Very professional and amazing service. They helped me with all my doccuments. Would highly reccommend
10 septembre 2024
Avis spontané
Amazing customer service
Madalina and Kalam have been really helpful today and I am looking forward to coming back!
5 septembre 2024
Avis spontané
Abdur rahman and ayhaan have excellent…
Abdur rahman and ayhaan have excellent service, and are always happy to help. Evertime i come into the office there always smiling and help me with everyrhing. Excellent customer servic3
5 septembre 2024
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Very satisfied with whole service
Very satisfied with whole service, especially from abdur rahman and ayhaan and madalina and jak
5 septembre 2024
Avis spontané
My contacts with Ayhan and Abdur Rahman…
My contacts with Ayhan and Abdur Rahman has been a pleasure, professional and very freindly.
Infact the whole experience with Simple Self drive gives me confidence that I will not have any problems as the company is run like a large company should 😊
5 septembre 2024
Avis spontané
Always good service
Always good service, always good response. Especially ayhaan, Billy and Abdul rahman and taz
5 septembre 2024
Avis spontané
Abdur Rahman and Ayhaan always have…
Abdur Rahman and Ayhaan always have phenomenal service and attend to everything I need. Abdul rahman is always please to help.
4 septembre 2024
Avis spontané
very good service from abdur rahman he…
very good service from abdur rahman he was always very polite and helpful. would highly recommend
14 août 2024
Avis spontané
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