Good luck navigating the cancellation process. The food is not look very appealing. The containers were wet when we received them due to condensation making the product material unreadable du... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Lana has been helping me a lot with my order she's always responding when she's off so any questions ask for Lana positive u won't have no trouble
Customer service: 10/10. I had a 100 questions and FRANCE helped me with all of them and I feel comfortable requesting help again. Food: 10/10. Tastes amazing, beats the living hell out of ov... Voir plus
L'entreprise a répondu
The company is switching menus, so made an offer blowing out the previous menu at a very low price, so I gave it a shot. The package arrived in Florida with thawed cooling packs and meals. I was... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de produits alimentaires
- aussi dans
- Livraison de repas à domicile
- Service de commande de repas en ligne
Écrit par l'entreprise
FlexPro Meals is a Top Rated Meal Delivery Service. We prepare healthy, fresh, gourmet meals & deliver weekly across the United States.
Coordonnées de contact
3017 Dodge Road, 66115, Kansas City, Etats-Unis
- 816-542-4212
- admin@flexpromeals.com
- flexpromeals.com
4,5
Excellent
12 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Food showed up saturated and wet, poor customer service
My food showed up in a box but inside that box they were in a bag tied in a knot with a few freeze pouches. Not sure what happen on their journey but everything was saturated, labels were so bad you can’t even see what each meal is. Also one of the cool pack had burst and there was the Jell chemical over everything too. Emailed right away to explain and they didn’t care. I asked to cancel my account and it was suggested I just suspend it or I will lose my discounts. The other issue was they charged me again 2 days later for the following week supply when I hadn’t even got to check out the food yet. I expressed my concern again that they glazed right over the condition my food showed up in and rather than apologise or do anything to rectify they just cancelled my account like I had asked. Really bad customer service. Clearly do not care about the clients
23 avril 2026
Avis spontané
Réponse de FlexPro Meals
Hi Ryan, We're sorry to hear about your experience, we sincerely apologize for the inconvenience and the lack of support you felt when you reached out. Your feedback is incredibly important to us, and we want to make things right. If you're open to it, I’d love to personally assist you in resolving this and ensuring you have a better experience with FlexPro Meals in the future please email us at admin@flexpromeals.com. Thank you for sharing your thoughts, and I hope we can earn your trust back!
THE BEST MEALS
Flexpro has improved their food quality big time and customer service is always helpful and very responsive! France, has been great at helping me with my orders for the last couple months and i’ve had zero issues as he is always on top with what i needed like placing my orders manually, answering my questions, and fast response. Keep up the great work flexpro team!!
24 avril 2026
Avis spontané
Réponse de FlexPro Meals
Hi Red, thank you so much for your amazing review! We're absolutely thrilled to hear that you've noticed the improvements in our food quality and that France has been such a superstar in helping you with your orders! It’s fantastic to know that you’ve had a smooth experience with us. We’re committed to making healthy living easy and enjoyable, and your support means the world to us! Here’s to many more delicious meals ahead! 🎉
Highly recommend these meals for…
Highly recommend these meals for everyone.
Does representative I spoke with is very professional.
23 avril 2026
Avis spontané
Réponse de FlexPro Meals
Hi Dustin, Thank you so much for the glowing recommendation! We're thrilled to hear that you loved our meals and had a great experience with our team. It’s fantastic to know that our commitment to professionalism shines through! We can’t wait for you to enjoy even more delicious and nutritious meals on your journey with FlexPro Meals!
I had something come up and needed to…
I had something come up and needed to contact RJ to get it handled. He was quick in making the necessary changes. With this experience I will be coming back for more.
23 avril 2026
Avis spontané
Réponse de FlexPro Meals
Hey BT, Wow, thank you so much for sharing your experience! We're thrilled to hear that RJ was able to help you out quickly and make those changes for you. It’s fantastic to know you’re planning to come back for more — we can’t wait to keep supporting your healthy journey! Here’s to many more delicious meals ahead! 🎉
Rj has been very helpful with my whole…
Rj has been very helpful with my whole signing up process and getting me started. He was able to get me signed up for flex pass today and it was breeze. The meals have been amazing and can’t wait to continue with my subscription! Thanks flexpro!
23 avril 2026
Avis spontané
Réponse de FlexPro Meals
Wow, thank you so much for your awesome review, Ryan! We're thrilled to hear that Rj made your sign-up process a breeze and that you're loving the meals! 🎉 It sounds like you're off to a fantastic start with your Flex Pass, and we can't wait to be part of your healthy journey. Here’s to many more delicious meals ahead—welcome to the FlexPro family!
Réponse de FlexPro Meals
Thank you so much for your awesome feedback! We're thrilled to hear that you found FlexPro Meals helpful! Our goal is to make healthy living easy and enjoyable, and it sounds like we're hitting the mark for you! Keep up the great work on your journey, and we can't wait to support you every step of the way!
I spoke to Starsky about an issue…
I spoke to Starsky about an issue regarding changing my protein snacks and he was able to help me over the phone.
21 avril 2026
Avis spontané
Réponse de FlexPro Meals
Wow, thank you so much for sharing your experience! We're thrilled to hear that Starsky was able to assist you with changing your protein snacks! It’s always our goal to provide top-notch support and make your journey with FlexPro Meals as smooth as possible. We’re excited to have you as part of our community, and we can’t wait to keep helping you reach your goals! If you ever need any assistance, don't hesitate to reach out to us via email at admin@flexpromeals.com or by texting 816-542-4212. We’re available on weekdays from 9 AM to 5 PM Central Time (CST/CDT). Have a great day!
As always wonderful customer service
As always wonderful customer service. RJ took his time to get the right meals
21 avril 2026
Avis spontané
Réponse de FlexPro Meals
Wow, thank you so much for your amazing review! We're thrilled to hear that RJ provided you with wonderful customer service and helped you find the perfect meals! It’s our mission to make healthy living easy and enjoyable, and it sounds like we hit the mark for you! We can’t wait for you to dive into your meals and continue your journey with FlexPro Meals! 🎉 If you ever need any assistance, don't hesitate to reach out to us via email at admin@flexpromeals.com or by texting 816-542-4212. We’re available on weekdays from 9 AM to 5 PM Central Time (CST/CDT). Have a great day!
RJ was quick to pull up my profile and…
RJ was quick to pull up my profile and setup my order. The whole process was easy and fantastic. Great employee to have.
20 avril 2026
Avis spontané
Réponse de FlexPro Meals
Wow, thank you so much for your awesome review! We're thrilled to hear that RJ made your experience smooth and fantastic—he's definitely a rockstar on our team! It’s great to know that you found the ordering process easy, and we can’t wait for you to enjoy your delicious meals. Welcome to the FlexPro family, and here’s to your healthy eating journey ahead! 🎉If you ever need any assistance, don't hesitate to reach out to us via email at admin@flexpromeals.com or by texting 816-542-4212. We’re available on weekdays from 9 AM to 5 PM Central Time (CST/CDT). Have a great day!
Réponse de FlexPro Meals
Wow, thank you so much for the awesome shoutout! We're thrilled to hear that you found our meals fast and simple—just the way we like it! France is indeed a superstar, and we’re so glad their hard work made a difference for you. This is just the beginning of your delicious journey with FlexPro Meals, and we can’t wait to keep serving you! We're just an email or text away if you need anything! Reach out at admin@flexpromeals.com or 816-542-4212. We’re here to assist on weekdays from 9 AM to 5 PM Central Time (CST/CDT). Have a great rest of your day!
I can not say a lot about flexpro but…
I can not say a lot about flexpro but RJ is amazing he explained all my options in a way I truly understand an he was truly kind with my wishes and choices and he has truly made me knowledgeable of everything. First time I didn’t feel I would be scammed by a company. So far so good
17 avril 2026
Avis spontané
Réponse de FlexPro Meals
Wow, thank you so much for your amazing feedback! We're thrilled to hear that RJ made such a positive impact on your experience and helped you feel informed and valued. It’s fantastic to know you’re feeling confident and excited about your journey with FlexPro Meals! This is just the beginning, and we can’t wait to support you every step of the way! We're just an email or text away if you need anything! Reach out at admin@flexpromeals.com or 816-542-4212. We’re here to assist on weekdays from 9 AM to 5 PM Central Time (CST/CDT). Have a great rest of your day!
Réponse de FlexPro Meals
RJ, we’re so thrilled to hear you found our meals nice and organized! 🎉 Fast and easy is exactly what we aim for, and it’s fantastic to know we hit the mark for you! Your experience is what we’re all about, and we can’t wait to keep supporting your healthy living journey. We're just an email or text away if you need anything! Reach out at admin@flexpromeals.com or 816-542-4212. We’re here to assist on weekdays from 9 AM to 5 PM Central Time (CST/CDT). Here’s to many more delicious meals ahead! 🍽️✨
Thank you RJ for getting me setup and…
Thank you RJ for getting me setup and prepped for my FlexPass! Always quick to reply and there to assist of any concerns that I may have.
17 avril 2026
Avis spontané
Réponse de FlexPro Meals
Wow, thank you so much for your awesome review! We're thrilled to hear that RJ has been such a fantastic support for you as you get started with your FlexPass! It’s all about making your healthy journey smooth and enjoyable, and it sounds like you’re in great hands. Here’s to many delicious meals ahead—let’s crush those goals together! 🎉 We're just an email or text away if you need anything! Reach out at admin@flexpromeals.com or 816-542-4212. We’re here to assist on weekdays from 9 AM to 5 PM Central Time (CST/CDT). Have a great rest of your day!
They substitute meals without notification
The food is just okay. All the ingredients seem to be mushed together in a casserole fashion. But with my first order of 10 meals, they substituted and gave me one of the meals three times (even though I only ordered one). No explanation, no apology. They just decided not to give me two of my meals and instead gave me two extra of the same boring one. No thanks. Cancel.
11 avril 2026
Avis spontané
Réponse de FlexPro Meals
Thank you for sharing your feedback. We regret to hear about your experience and value your concerns. Your input is crucial for us. When you have a moment, please reach out directly at admin@flexpromeals.com or by texting 816-542-4212 so we can better understand the challenges you faced and work towards a resolution. Thank you again for your input! We’re here for you on weekdays from 9 AM to 5 PM Central Time (CST/CDT).
RJ was very patient and helped me place…
RJ was very patient and helped me place my order. He was kind and courteous.
16 avril 2026
Avis spontané
Réponse de FlexPro Meals
Wow, thank you so much for your kind words! We're thrilled to hear that RJ made your ordering experience smooth and enjoyable! Our team is dedicated to providing top-notch service, and it sounds like RJ really nailed it! Welcome to the FlexPro family, and we can't wait for you to dive into your delicious meals! We're just an email or text away if you need anything! Reach out at admin@flexpromeals.com or 816-542-4212. We’re here to assist on weekdays from 9 AM to 5 PM Central Time (CST/CDT). Have a great rest of your day!
France was absolutely amazing
France was absolutely amazing! She went above and beyond answering all of my questions, and because of her help, I ended up saving even more throughout the year with the FlexPass. France and help help was truly fantastic!
16 avril 2026
Avis spontané
Réponse de FlexPro Meals
Wow, thank you so much for your amazing review! We're thrilled to hear that France made such a positive impact on your experience and helped you save with the FlexPass! 🎉 She truly embodies the FlexPro spirit of going above and beyond for our customers. We're so excited to have you as part of the FlexPro family, and we can't wait to support you on your healthy living journey! Keep up the great work! We're just an email or text away if you need anything! Reach out at admin@flexpromeals.com or 816-542-4212. We’re here to assist on weekdays from 9 AM to 5 PM Central Time (CST/CDT). Have a great rest of your day!
Avoid at all costs
first off, could not even get through my first order of meals, they are so bad and also messed up my gut big time (not a typical issue of mine). Not only were the meals bad, but the customer service was extremely rude and not understanding. Id rather eat my dog's farmers dog meals than this crap. Tried to get them to refund my meals about 2 minutes after it posted on my card but they said it's too late. Such a waste
16 avril 2026
Avis spontané
Réponse de FlexPro Meals
Thank you for sharing your feedback. We regret to hear about your experience and value your concerns. Your input is crucial for us. When you have a moment, please reach out directly at admin@flexpromeals.com or by texting 816-542-4212 so we can better understand the challenges you faced and work towards a resolution. Thank you again for your input! We’re here for you on weekdays from 9 AM to 5 PM Central Time (CST/CDT).
Not gonna lie
Not gonna lie, I’ve had issues more than once with meals arriving damaged, which is frustrating. But Starsky actually steps up every time and gets it handled without giving me the runaround. He’s responsive, straight to the point, and makes sure there’s a real resolution. At this point, he’s the reason I’m still dealing with them.
16 avril 2026
Avis spontané
Réponse de FlexPro Meals
Wow, thank you so much for your kind words! We're thrilled to hear that Starsky has been there for you and has made your experience smoother despite the bumps along the way. It’s our mission to ensure you feel supported and valued, and it sounds like he’s really nailed that! We’re excited to keep serving you delicious meals and making your healthy living journey as enjoyable as possible! We're just an email or text away if you need anything! Reach out at admin@flexpromeals.com or 816-542-4212. We’re here to assist on weekdays from 9 AM to 5 PM Central Time (CST/CDT). Have a great rest of your day!
Great meals with excellent macros
Great meals with excellent macros and customer service. I had issues receiving my meals after a move and RJ was extremely helpful trying to find a solution for the issue.
16 avril 2026
Avis spontané
Réponse de FlexPro Meals
Wow, thank you so much for your amazing review! We're thrilled to hear that you loved our meals and found the macros to be just right for your goals! It’s fantastic to know that RJ was there to help you out during your move—our team is always here to support you! This is just the beginning of your journey with FlexPro Meals, and we can’t wait to keep fueling your healthy lifestyle! Please feel free to email us at admin@flexpromeals.com or text us at 816-542-4212 if you ever need anything. We’re available on weekdays from 9 AM to 5 PM Central Time (CST/CDT). Have a great rest of your day!
RJ was a huge help after I had an issue…
RJ was a huge help after I had an issue with my order! Thankful for the fast response and solution!
16 avril 2026
Avis spontané
Réponse de FlexPro Meals
Wow, thank you so much for your kind words! We're thrilled to hear that RJ was able to help you out and get everything sorted quickly! Our team is always here to ensure you have the best experience possible, and it sounds like we hit the mark! We're excited to keep supporting your healthy journey with FlexPro Meals! We're just an email or text away if you need anything! Reach out at admin@flexpromeals.com or 816-542-4212. We’re here to assist on weekdays from 9 AM to 5 PM Central Time (CST/CDT). Have a great day!
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