Paid off the account early, and have received multiple phone calls for the balance that was paid off. I sent documentation of the payment twice. Evident was a call center that's not following up on th... Voir plus
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Lisez les avis des autres
Flexshopper is a win win. You pick out the item you want & you know how much it is going to cost you weekly. Rent to own it. Merchandise can be returned should you find yourself struggling due to unf... Voir plus
Initially everything was fine, even though it took what I thought was an incredible amount of time to approve. Since then I have had trouble trying to make purchases with an available credit balance.... Voir plus
L'entreprise a répondu
I love shopping on Flexshopper I have ordered so many things the payment process is easy they have greet customer service . They literally have Anything your looking for I’m Amazed each time i browse... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.
Coordonnées de contact
North Military Trail 2700, 33431, Boca Raton, Etats-Unis
- flexshopper.com
3,1
Moyen
953 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 13 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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No Customer Service
I am still unable to login to my account as they will not speak with me due to not calling from my old number... The original phone was lost and am not able to access it! I just want to make a payment arrangement to pay off this debt before it goes to collections! Why is it so difficult to do so...? I definitely do not recommend this place as if you lose your number you are screwed and told they cannot help you make a payment arrangement without calling from the phone number on file.... Very shady practices as they are unwilling to help you.
15 avril 2025
Avis spontané
Réponse de FlexShopper
Thank you for your review, and we’re so sorry to hear about the difficulties you’ve faced trying to contact us to update your account phone number and make payment arrangements. We understand how frustrating it must be to feel locked out of your account and unable to get through, and we appreciate you letting us know.
We’d like to help you get this sorted out and ensure you can access your account to make your payments. Could you please share your updated contact details by emailing help@flexshopper.com or calling (855) 353-9289? Our Customer Service team will assist you with updating your phone number and setting up payment arrangements. Thank you for your patience—we’re here to resolve this for you.
Very sucky experience they said I was…
Very sucky experience they said I was approved then when I go to put a order they said I wasn’t very unprofessional place don’t use
8 avril 2025
Avis spontané
Réponse de FlexShopper
Thank you for your review, and we’re so sorry to hear about the confusion with your approval status. We understand how frustrating it must be to be told you’re approved and then face issues when trying to place an order. We appreciate you letting us know.
We’d like to look into what happened and help get this sorted out for you. Could you please share your contact details by calling (855) 353-9289 or emailing help@flexshopper.com? Our Customer Service team will review your application and assist you from there. Thank you for your patience—we’re here to make this right.
Great customer service
Great customer service! Easy way to get things you need with easy payments! Very satisfied!
30 mars 2025
Réponse de FlexShopper
Thank you for your kind words! We’re thrilled to hear you’re satisfied with our customer service and found our payment plans easy to use. We appreciate your support and look forward to serving you again soon!
The only reason I give you 2 stars
The only reason I give you 2 stars. It's because you had to wait too much to get what you want. You see in the front that you're gonna get something the next day. And then you have to wait 3 or 4 days.
To get a product when they already take you money. It's not only happened once it happened a couple times already
24 mars 2025
Avis spontané
Réponse de FlexShopper
Thank you for your review and for sharing your thoughts. We’re sorry to hear about the delays you’ve experienced with getting your products, especially after expecting next-day delivery. We understand how frustrating it must be when this happens more than once, even after payment, and we appreciate your feedback.
We’d like to look into what’s causing these delays and make things right for you. Could you please share your contact details by calling (855) 353-9289 or emailing help@flexshopper.com? Our Customer Service team will review your orders and work to address this for you. Thank you for your patience—we’re here to help!
Says I’m approved but when i click on…
Says I’m approved but when i click on the shop now button it won’t let me shop even when im logged in
16 mars 2025
Avis spontané
Réponse de FlexShopper
Thank you for your review, and we’re sorry to hear you’re having trouble shopping after being approved. We know how frustrating it can be when the ‘Shop Now’ button isn’t working as expected, and we appreciate you letting us know.
We’d like to figure out what’s going on and get you shopping as soon as possible. Could you please share your contact details by calling (855) 353-9289 or emailing help@flexshopper.com? Our Customer Service team will look into your account and help resolve this for you. Thank you for your patience—we’re here to assist!
I borrowed $1500 for tires and some…
I borrowed $1500 for tires and some maintenance on my car. Five months later I have paid over $1000 and they say I still owe $1200. This means that their interest rate on this is approximately 70%. The customer service is rude and told me they didn't have my agreement and couldn't send it to me so I told them that since there was no agreement that they could not charge my card anymore. Magically she found it. This kind of practice should be illegal. 70%!!!! Please don’t write the generic comment to call you. That’s a standard blurb to try and make people think you care. You don’t care when you’re charging people 70% and skirting the law by renaming this deal. I called you three times. I emailed you a revocation of charging my card. Your people were rude. You’ve ignored my email. You can call me.
10 mars 2025
Avis spontané
Réponse de FlexShopper
Thank you for your review, and we’re so sorry to hear about your frustration with the payments on your $1,500 lease for tires and maintenance, as well as your experience with our customer service. We understand how upsetting it must be to feel unclear about your balance and agreement, and we appreciate you bringing this to our attention.
We’d like to review your account and address your concerns. Could you please share your contact details by calling (855) 353-9289 or emailing help@flexshopper.com? Our Customer Service team will look into your lease details, clarify what’s happening with your payments, and assist you from there. Thank you for your patience—we’re here to help resolve this for you.
Poor service and bad deception
Well where too start, Ishould have checked with BBB that was my first mistake, second was actually believing the company. So I had placed an order on a laptop and gave me the option to pick it up at my local Best Buy the next day, so far it’s been a week and no computer, forget trying to chat it always hangs up I found a number on the BBB website that’s the number you want for all potential customers to use cause you will trust me.after a few days I went to Best Buy to get an update I had a Best Buy for business order number but the store or corporate could not find any info, so I was told by Best Buy and flex lease that and was told to wait 48-72 hrs and I did, I called again today and still best buy has no record of anything. Then when I asked about the buy today pick up tomorrow on the site I was told that’s if you go to the store and buy it without using the flex shopper app lol. I asked why is it then advertised on the site and they had no answers. So now I’m gonna give it another week then contacting Amy bank but a heads up, find different options besides flex lease.
1 mars 2025
Avis spontané
Réponse de FlexShopper
Thank you for your review, and we’re truly sorry to hear about the delays and confusion with your laptop order. We understand how frustrating it must be to expect a next-day pickup at Best Buy, only to still be waiting a week later with no clear answers—especially after reaching out multiple times. We appreciate you sharing this with us.
We’d like to investigate what’s gone wrong with your order and get this resolved for you. Could you please share your contact details by calling (855) 353-9289 or emailing help@flexshopper.com? Our Customer Service team will dive into this, coordinate with Best Buy if needed, and ensure you get the support you deserve. Thank you for your patience—we’re committed to making this right.
Charging me over 5000 for a 1800 car problem.
I had $1800 worth of car work done. The car repair company referred me to Flexshopper due to not being eligible for an in store credit card (the only other leasing option outside of cash or personal credit). Flexshopper sent me a lease to pay them over $5000 on a $1800 lease. $5000! And the car eventually died a few months later anyways due other issues that would have cost me an additional 5000. I will never use them or that auto repair shop again. Complete waste of time and incredibly predatory.
25 septembre 2024
Avis spontané
Réponse de FlexShopper
Thank you for your review, and we’re so sorry to hear about your experience with the lease for your car repairs. We understand how upsetting it must be to face a $5,000 lease for an $1,800 repair, only to have the car fail later on. We appreciate you sharing this with us—it’s feedback we take seriously.
We’d like to review your lease details and see how we can assist you. Could you please share your contact details by calling (855) 353-9289 or emailing help@flexshopper.com? Our Customer Service team will look into what happened and work to address your concerns. Thank you for your patience—we’re here to help.
Deceptive
Horrible. They approve you on the website and send you an email stating your approved and how much your approved for. You then spend your time browsing their site for the product you're looking for, try to check out, only for them to suddenly change their mind and tell you you're not approved. Wasted my time. Got my hopes up for nothing. Ridiculous. They don't need to be sending emails to people saying they are approved if they are not. And I double checked, there is no fine print ANYWHERE in the email that says anything about it not being the final decision.
28 février 2025
Avis spontané
Réponse de FlexShopper
Thank you for your review, and we’re so sorry to hear about the frustration you felt after being initially approved and then unable to check out. We know how disappointing it can be to spend time shopping only to hit a roadblock, and we appreciate you letting us know.
We’d like to review your situation and help get this sorted out for you. Could you please share your contact details by calling (855) 353-9289 or emailing help@flexshopper.com? Our Customer Service team can assist you from there. Thank you for your patience—we’re here to make this right!
Does not even work no text ever is sent…
Does not even work no text ever is sent during check out and new agents ever available it’s a joke.
27 février 2025
Avis spontané
Réponse de FlexShopper
Thank you for your review, and we’re sorry to hear about the issues you’ve faced during checkout and with our support. We understand how frustrating it must be when texts aren’t sent and help isn’t readily available—we appreciate you letting us know.
We’d like to assist you and resolve this as soon as possible. Could you please share your contact details by calling (855) 353-9289 or emailing help@flexshopper.com? Our Customer Service team will look into this for you and get it sorted out. Thank you for your patience—we’re here to help!
I am extremely disappointed with my…
I am extremely disappointed with my experience with FlexShopper. Their customer service is unacceptable, and their billing practices are highly questionable. I discovered that I was being overcharged, with my payments not adding up correctly. Even after making a payment, my remaining balance would somehow increase instead of decrease, which is completely unacceptable.
I strongly advise others to avoid this company and not make the same mistake I did by using their services. Their lack of transparency and poor customer support make them one of the worst companies I have ever dealt with.
18 février 2025
Avis spontané
Réponse de FlexShopper
Thank you for sharing your feedback, and we’re deeply sorry to hear about your disappointing experience with FlexShopper. We take your concerns about billing and customer service seriously, and we understand how frustrating it must be to see your balance increase unexpectedly. We appreciate you bringing this to our attention.
We’d like to investigate this matter thoroughly and make things right for you. Could you please provide us with your contact details by reaching out to (855) 353-9289 or help@flexshopper.com? Once we have that, our Customer Service team can review your account and address these issues promptly. Thank you for your patience—we’re committed to resolving this for you.
Impossible bank verification
After at least 20 attempts to verify my banking information with Chirp, there were 20 failed attempts. Each time I get an error message saying "Error, we're unable to process your request at this time, please contact FlexShopper. I spoke with customer service and he said I'll need another link. I've used at least 20 different links. There is no other way to verify this information. A true dead end
12 février 2025
Avis spontané
Réponse de FlexShopper
Thank you for your review, and we’re so sorry to hear about the trouble you’ve experienced verifying your banking information. We understand how frustrating it must be to face repeated errors, and we’re here to help get this resolved.
To assist you further, we’d love to review your account and provide a solution. Could you please share your contact details with us by calling (855) 353-9289 or emailing help@flexshopper.com? Once we have that, our Customer Service team can step in to assist you promptly. We appreciate your patience and look forward to fixing this for you!
LOAN SHARKS
I don’t like to ever say what I will and won’t do but if I can help I will NEVER use this service again. They are no better than LOAN SHARKS !!!!!!
9 février 2025
Avis spontané
Réponse de FlexShopper
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. If there’s anything we can do to address your concerns or clarify any details, please don’t hesitate to reach out to us at (855) 353-9289 or help@flexshopper.com. We appreciate your input and the opportunity to assist you.
Paid off my item and was still charged…
Paid off my item and was still charged a payment after the fact. I contacted them and was told they could not issue a refund or it would initiate a new payment schedule. I don't buy that. Beware, if you pay off your item, wait until before or after your payment due date.
31 janvier 2025
Avis spontané
Réponse de FlexShopper
Thank you for sharing your experience, and we’re sorry to hear about the unexpected charge after paying off your item. We understand how frustrating this must be, and we appreciate your feedback.
If you still have concerns or need further clarification, our team would be happy to review your account and assist you. Please reach out to us at (855) 353-9289 or help@flexshopper.com so we can look into this further. We appreciate your patience and the opportunity to help.
Rocky start, but problem was fix
I sign my lease Jan 23 and the took payment one and payment two. I did not think nothing about it because, I get paid every two weeks. Until Jan 31, I get a email saying thank you for you second payment. That not me second payment it's my third. I call the billing line and they told me they only see two payments. Send me a picture of my bank statement. I send them one and they tell me they did not receive the email. I send the email four times and they still did not receive it. Then told me I need to depute the chargers to my bank. Thank you for resolve the issues.
29 janvier 2025
Avis spontané
Réponse de FlexShopper
Thank you for sharing your experience, and we’re very sorry for the frustration you’ve encountered with your payments. We understand how concerning it is to be charged an extra payment and to struggle with getting the issue resolved.
Our team would like to review this matter further and ensure your concerns are properly addressed. Please contact us at (855) 353-9289 or help@flexshopper.com so we can assist you directly. We appreciate your patience and the opportunity to make this right.
Life savers!!!
I have used Flexshopper now four times. They have saved me for Christmas one year when my roof fell in and didn’t have the money to get my kids anything for Christmas. You may have to pay extra but it’s worth it. It’s affordable payments and they have sooooo many items. I will continue to use them as long as they let me.
30 janvier 2025
Réponse de FlexShopper
Thank you for sharing your experience! We're so glad FlexShopper was able to help during a challenging time and that you've found the payments affordable and the selection extensive. Your support means a lot, and we appreciate your loyalty. We look forward to continuing to serve you! Happy shopping!
Excellent service and innovation
Excellent service. Easy to purchase rather paying full fee, i can buy any product in installments
30 janvier 2025
Avis spontané
Réponse de FlexShopper
Thank you for your feedback! We're glad to hear you found the service excellent and that the installment option makes purchasing easier. We appreciate your support and look forward to serving you again. Happy shopping!
Everyone was an awesome help every step…
Everyone was an awesome help every step of the way.
26 janvier 2025
Réponse de FlexShopper
Thank you for your feedback! We're so glad to hear that you had a great experience and felt supported every step of the way. If there’s anything else we can do for you, don’t hesitate to let us know. Happy shopping!
This company is unprofessional and I…
This company is unprofessional and I will never make this mistake again. I’ve leased before through Acima they are quick no nonsense waiting for this and that it’s either yes or no. This company tells me I’m approved I order the site tells me I can pick up in store the next day. Next day comes no email nothing then the next then the next so finally I call and they tell me I’m being verified. So I’m like verified I signed the lease you already charged my card guys? Why would you do all that and not have me verified so she goes on to tell me they call the bank they do this they do that and I quickly said cancel this lease yal sound like a rent a center company. A joke!! Don’t do it.
26 janvier 2025
Avis spontané
Réponse de FlexShopper
Thank you for sharing your feedback, and we’re sorry to hear about the frustrating experience you’ve had. We understand how upsetting it is to encounter delays and miscommunication, especially after being charged and signing a lease. The additional verification process should be clear and seamless, and we apologize that this was not your experience.
Our team would like to review your account and address your concerns. Please contact us at (855) 353-9289 or help@flexshopper.com so we can provide further assistance. We appreciate your feedback and the opportunity to improve.
Waste of time with a POS company
Waste of time with a POS company. Will approve your purchase and you pay the initial payment for your ordered product, then deny you days later.
17 janvier 2025
Avis spontané
Réponse de FlexShopper
Thank you for sharing your experience, and we’re very sorry to hear about the frustration this has caused. We understand how disappointing it must be to have your order approved and then later denied after making an initial payment.
Our team would like to investigate what happened and ensure your concerns are addressed. Please contact us at (855) 353-9289 or help@flexshopper.com so we can review your account and assist you further. We appreciate your feedback and the opportunity to make things right.
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