Paid off the account early, and have received multiple phone calls for the balance that was paid off. I sent documentation of the payment twice. Evident was a call center that's not following up on th... Voir plus
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Lisez les avis des autres
Flexshopper is a win win. You pick out the item you want & you know how much it is going to cost you weekly. Rent to own it. Merchandise can be returned should you find yourself struggling due to unf... Voir plus
Initially everything was fine, even though it took what I thought was an incredible amount of time to approve. Since then I have had trouble trying to make purchases with an available credit balance.... Voir plus
L'entreprise a répondu
I love shopping on Flexshopper I have ordered so many things the payment process is easy they have greet customer service . They literally have Anything your looking for I’m Amazed each time i browse... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.
Coordonnées de contact
North Military Trail 2700, 33431, Boca Raton, Etats-Unis
- flexshopper.com
3,1
Moyen
953 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 13 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Great place for payments customer service is awful
This site was great for first purchase. I wanted to make another still have credit on the account and for some reason I can’t progress through the checkout keeps saying something went wrong try again. Talked to support 3xs and got no where but to email the same address that hasn’t responded back in 3 weeks. So frustrating. Their customer support is awful. The first purchase was quick and easy not sure wth is going on now.
24 janvier 2025
Avis spontané
Réponse de FlexShopper
Thank you for sharing your experience, and we’re sorry to hear about the frustration you’ve encountered with your second purchase. While we’re glad your first experience went smoothly, we understand how disappointing it is to face issues with checkout and a lack of response from customer support.
Our team would like to review your account and help resolve the issue promptly. Please reach out to us at (855) 353-9289 or help@flexshopper.com so we can assist you further. Your feedback is important, and we appreciate the opportunity to make things right.
crooks !
crooks !! I’m paying $2000 for something that cost $900. in this economy, this is a major loss for me who can afford to pay $1000 for nothing. I’m so pissed that when I signed up at my tire shop, they didn’t go over the terms and conditions with me.
15 mars 2024
Avis spontané
Réponse de FlexShopper
Thank you for sharing your feedback, and we’re sorry to hear about your frustration. We understand how concerning it can feel to discover the total cost of your lease, especially in a challenging economy. We strive to ensure all terms and conditions are transparent, but we regret that they were not clearly communicated to you at the time of signing.
If you’d like, our team can review your account and go over your lease agreement to clarify any details or explore potential options. Please reach out to us at (855) 353-9289 or help@flexshopper.com so we can assist you directly. We appreciate your feedback and the opportunity to address your concerns.
I was “approved” in December 2024…
I was “approved” in December 2024 placed an order for an item I paid my initial fee signed the agreement only to find out the item was out of stock so I canceled the agreement. Now I go to place a new order only to be told I’m not approved but I have $1000 that I’m approved for what a bunch of jokers and it took them two weeks to update my current address what a waste of time.
Update:
Now I applied again got approved for the same amount and now they are saying fraud alert and they can’t identify me. My last time dealing with these people and customer service is so rude after I called in today then I get denied what a bunch of clowns Give me back my down payment and forget yall
18 janvier 2025
Avis spontané
Réponse de FlexShopper
Thank you for sharing your experience, and we’re sorry to hear about the frustration you’ve faced. We understand how disappointing it is to deal with canceled orders, conflicting approval information, and delays in updating your account details.
Our team would like to review your account and clarify the situation to help resolve this issue. Please reach out to us at (855) 353-9289 or help@flexshopper.com so we can assist you further. Your feedback is valuable, and we appreciate the opportunity to address your concerns.
I’d give them 5 stars but the products…
Id give them 5 stars but the products bought usually take longer to receive than stated.
17 janvier 2025
Réponse de FlexShopper
Thank you for your feedback! We’re glad to hear you’ve had a positive experience overall, but we apologize for the delays in receiving your items. Your input about delivery times is valuable, and we’ll share it with our team as we work to improve. If there’s anything else we can do to make your experience even better, let us know. Happy shopping!
I was approved for $2,000 and purchased…
I was approved for $2,000 and purchased an item for $200. I’ve been making my weekly payments on time. I’ve been trying to purchase another item for $140 for the past two weeks! Each time it says “unfortunately you’re not approved, you’ll receive a follow up email in 30 days.” I’ve reached out to customer service several times, which was useless. I’ve been told to use a “different browser, clear my cache and reach out to the help team.” I’ve done all the above! No one seems to be able to help solve the problem! Pretty pointless to give $2000 credit & you can’t use it all.
13 janvier 2025
Avis spontané
Réponse de FlexShopper
Thank you for sharing your experience, and we sincerely apologize for the frustration you’ve been dealing with. We understand how disappointing it is to encounter issues when trying to make a purchase.
Our team would like to investigate this matter further to understand what’s causing the issue and work toward a resolution. Please contact us at (855) 353-9289 or help@flexshopper.com so we can review your account and assist you directly. Your feedback is important, and we appreciate the opportunity to make this right.
Easier than i thought give them a try
12 janvier 2025
Réponse de FlexShopper
Thank you for sharing your experience! We’re glad to hear it was easier than you expected. We appreciate your recommendation and look forward to serving you again in the future. Happy shopping!
It came in perfect condition
It came in perfect condition. I highly recommend flexshopper.
14 janvier 2025
Réponse de FlexShopper
Thank you for your feedback! We're thrilled to hear your item arrived in perfect condition and that you would recommend FlexShopper. We appreciate your support and look forward to helping you with future purchases. Happy shopping!
Réponse de FlexShopper
Thank you for your feedback! We're glad to hear you had a great experience. If there’s anything we can do to make your experience even better, let us know. Happy shopping!
Not bad but horrible customer service
Ordered a MacBook Pro off their site. Site is easy to use and has reasonable prices. The one I chose had the quickest pick up date from Best Buy and a pretty decent delivery day. I chose the pickup option, big mistake. Called Best Buy after my pick up time and they don’t have it, after many chats and calls finally got an answer from Best Buy that it has to come from their warehouse and would probably be two more weeks. So then I reached out to flex shopper to see what they would say, they said I should be able to pick it up in the next couple days. So then I informed them that Best Buy will not have it available for another two weeks and all they could say is, well I’m sorry. Asked if someway they could resolve it and again the only response was, well I’m sorry. I like Flexshopper And may use again, but they have horrible customer service that isn’t worried about finding a solution to assist a customer
15 janvier 2025
Avis spontané
Réponse de FlexShopper
Thank you for sharing your experience, and we’re sorry to hear about the frustration you’ve had with your order and the lack of assistance from customer service. We understand how disappointing it is when there’s a disconnect between order updates and the actual availability of your item.
Your feedback about the need for more proactive solutions and better communication is important, and we’ll share it with our team to help improve our service. If you still need assistance or further clarification about your order, please reach out to us at (855) 353-9289 or help@flexshopper.com so we can review your account and see how we can assist you. We appreciate your patience and the opportunity to make things right.
Réponse de FlexShopper
Thank you for sharing your feedback! We're glad to hear that customer service was easy to work with and resolved your issue. If you need any further assistance, don’t hesitate to reach out. Happy shopping!
Flex was great except best buy
Flex was great except best buy . My laptop was supposed to be picked up Friday. Never got to the store now they’re saying Wednesday maybe.
11 janvier 2025
Réponse de FlexShopper
Thank you for sharing your experience. We’re glad to hear you found FlexShopper helpful, but we’re sorry to hear about the delay with your Best Buy pickup. We understand how frustrating this must be and appreciate your patience.
If there’s anything we can do to assist or follow up on this issue, please don’t hesitate to reach out to us at (855) 353-9289 or help@flexshopper.com. We’re here to help and ensure your experience improves.
Réponse de FlexShopper
Thank you for your feedback! We're thrilled to hear you had a great experience and look forward to helping you with future purchases. Happy shopping!
Réponse de FlexShopper
Thank you for your feedback! We're glad to hear you love the selection and found the prices great. If there’s anything else we can do to enhance your experience, feel free to let us know. Happy shopping!
Customer service is shit
Customer service is shit. I have been trying to get refunded funds for that protection program that took 2 payments of 3.99.. and because it shows that I owe that money, I constantly have to call Customer service so I can get my credit back it takes it away. They said they would refund me those funds back in August. Nothing yet. Just earlier today as well.. instead of charging the card I have on file.. it charged directly to my bank account.. which is now negative.
8 janvier 2025
Avis spontané
Réponse de FlexShopper
Thank you for sharing your experience, and we sincerely apologize for the difficulties and frustration you’ve faced with the refund process and unexpected charges. We understand how upsetting this situation must be and regret that it has not been resolved promptly.
Our team would like to investigate this issue further and ensure your concerns are addressed. Please contact us at (855) 353-9289 or help@flexshopper.com with your account details so we can assist you directly. Your feedback is important, and we appreciate the opportunity to make things right for you.
If I could give a negative star
If I could give a negative star, I would. These Muslims not only took our biweekly payment from us, but tool an additional charge and told us that we made a payment online (on top of our payment), which we never did because the money was never in the account. At one point, my fiancé's account was negative $150 because of flex shopper and their shady bullshit. I told them that if they didn't quit screwing us, they'd never see a dime from us. Fast forward to today, and they tried to get a collection agency to fraudulently withdraw funds from our account. The bank is in the process of getting our money back. We will close the account once the money is returned. DO NOT GET INVOLVED WITH THIS SCAM SITE.
1 juillet 2024
Avis spontané
Réponse de FlexShopper
Thank you for bringing this to our attention, and we’re very sorry to hear about the distress and frustration you’ve experienced. We understand how concerning it is to deal with unexpected charges and difficulties resolving these issues.
Our team takes these matters seriously and would like to thoroughly review your account to address your concerns and work toward a resolution. Please contact us at (855) 353-9289 or help@flexshopper.com so we can assist you further. We appreciate your feedback and the opportunity to help clarify and resolve this situation.
Am being told I am over due on paying a…
Am being told I am over due on paying a 3.99 a week for flex advantage protection plan yet still pending on my items. Is this a scam. 3.99 a week from lots of people when possibly denying funding is quite a bit of money. Preying on the less fortunate seems like it. Do I pay cause I am overdue and ruin potential of my loan or wait until I get an approval. This is madness!
7 janvier 2025
Avis spontané
Réponse de FlexShopper
Thank you for sharing your experience, and we’re sorry to hear about the frustration you’re feeling. We understand how concerning this situation must be, especially with pending items and uncertainty about payments.
Our team would like to assist you in clarifying your account status and addressing your concerns about the FlexAdvantage Protection Plan. Please reach out to us at (855) 353-9289 or help@flexshopper.com so we can investigate your account and provide the guidance you need. We appreciate your feedback and the chance to resolve this for you.
I love flexshopper alot
I love flexshopper alot. It helps people get what they need and how the kinda need to pay for it in payment wise and to me I love it. Still playing my ps5 and waiting for my ps portal to come in the mail. I have recommended you to my gf and friends and ik they have atleast been shopping on it.
3 janvier 2025
Réponse de FlexShopper
Thank you for your wonderful feedback! We're thrilled to hear how much you love FlexShopper and that it's been helpful for your needs. It's great to know you're enjoying your PS5, and we hope your PS Portal arrives soon. We truly appreciate you recommending us to your friends and family—it means a lot. If there’s anything else we can do for you, don’t hesitate to reach out. Happy shopping!
Réponse de FlexShopper
Thank you for your feedback! We're glad to hear FlexShopper is helping you get what you need. If there's anything we can do to make your experience even better, feel free to let us know!
Réponse de FlexShopper
Thank you for your feedback! We're glad to hear your experience was quick and easy. If there’s anything else we can do to make it even better, let us know. Happy shopping!
Réponse de FlexShopper
Thank you for your feedback! We're delighted to hear you found our prices reasonable and our service fast and reliable. We look forward to serving you again in the future. Happy shopping!
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