Flight Centre New Zealand Avis 

A family member recently died, and we needed help in making international travel plans for the funeral. Rachael Booth, who helped us from our very first conversation, was incredibly welcoming and took the time to understand exactly what we needed.
She was remarkably thorough in organizing every detail, covering everything from flight logistics to visa applications. It is rare to find a professional who is as competent as she is friendly. She handled all the moving parts seamlessly, ensuring our itinerary was perfectly balanced and tailored to our needs.
We feel well taken care of.

We returned from our 9 night cruise on the Royal Carribean and specifically requested no themed cruise like the wiggles, an alternative date was suggested . We booked 10 months in advance looked forward to the cruise with working hard to get it paid off. We got on the cruise and it was the wiggles themed cruise. We have lodged our complaint since our return which was the 10th April sent numerous emails for a compensation the in incorrect product information however no one is getting ack to us, we have spoken to Nicolas Montgomery promising me he would get back to me two weeks ago. This company over promises and under delivers I would not recommend in booking anything with Flight Centre! they are happy to take your money and push you aside on complaints!

Very helpful

I love the ease of calling in while passing the shop and making a booking within minutes.

I have always booked our holidays myself but decided to use Flight Centre for our overseas holiday. What a mistake that was. Paid for flights, transiting via UEA 4 days before the war in Middle East started. Our Gov has a Do Not Fly alert in place and Flight Centre claim they dont have any info about this. Then when trying to change the flights, they claim it will be over $12k to change - for flights that only cost $15k in the beginning. Back and forth blaming the airlines and offering no help at all. Several calls to their overseas call centre staffed with people who read only from a script and have no care in the world - and have no better offers on the table. Called the airline directly, they called BS on their service and gave me details on what to get Flight Centre to do in the booking system. Airline offered waiver codes and put in the booking but Flight Centre claims they expired (after 2 days) and no TL or complaints person has called me back. Airline is now getting involved to get approvals to change flights with waivers in place - but Flight Centre then decided to charge me their fee for changing even though their policy says that if airline changes flight at no cost, they wont have fees either, but yet still insist they will be applicable as I am asking for the change not airline changing the routes.

Perfect suggestions, as if Kaylene was reading my mind.

The consultant was very informative, helpful and we walked away very happy

Chantel was friendly and efficient. I explained to her what I needed and she was able to book air fare's, hotels and the meet up the tour party for Japan.

Professional staff made my experience very easy

Easy, friendly, helpful service.

A company is only as good as its staff and Emma Quinn who picked up my call listened to my request and promptly sent me a quote for just what I asked for. Her efficient helpful service for exceeded my expectations
I am a truly happy customer
Veronika Brindley Richards

Jassu Singh of Riccarton branch has been a great help for my family in getting us a flight where it is not only budget friendly but also convenient for me as I will be travelling alone with an infant and my 11yr old daughter. He has rendered exceptional customer service and went well and beyond what is expected of him. I will definitely go back to him for our future travels. I highly recommend Jassu Singh.

Di was wonderful! Helpful, amazingly quick response every time and made it easy. We will definitely use Di again in the future.

Quick an easy Agent did as I asked

Mikayla is the best agent I have ever met. She accommodated my flights even when she was away in her days off work.
I would reccommend her to anyone.
Great job!

Amy at the chartwell branch was amazing. She is our go to person. Would highly recommend. Nothing was a bother and she even stayed past the branch closing time so that we could make payment over the phone to secure our flights and accommodation.

My travel agent Pashan Irani was wonderful to deal with from start to finish. He was very helpful, prompt in getting back and patient throughout the process.
Pashan provided the best options to me keeping in mind my requirements as I was solo travelling .
My booking was complex as I wanted to travel across 4 different countries and had many flights to plan out.
Thank you so much Pashan for being so patient and making my booking experience stress free and enjoyable.

Fast and efficient - responded to questions and was really helpful- thank you

Jing Wang is amazing. Really appreciate all her help. Thank you.

Leon has been a great Travel Agent. He is a good listener, and understands the actual plans. I wish to give him 11 out of 10.