FlooringInc.Com Avis 

Do not buy from this company. Complete misinformation on their website. Ordered the "Quick Ship" and paid extra. Order should have shipped between 6/16 - 6/18. On 6/19 it was still processing. I chatted with a representative who informed me it wasn't suppose to ship until 6/24 but she would try to expedite. Never heard back. Then receive an email that it had shipped and was delivered. Complete lie. Just got off the phone and was basically given another run around. I will never do business with this company again.

Try to call they don’t answer. They don’t deliver on time. They lie and say it manufacturers behind. You pay and don’t get a response. I’m behind on installing because they make excuses. I wish I never ordered from this scam company.

The customer service department at FlooringInc.com is by far the worst that I have ever experienced by any other company, ever. It took over 6 weeks and more than 8 calls to even get them to respond in any way. Once they did ,their representative repeatedly never read or at least, never took the time to understand my concerns and my many comments. I was a previous customer who had placed a large order two years ago for Nitro Flexible Tiles that were fading and separating having been properly installed on a flat, smooth concrete base in a climate controlled 3 bay garage in Florida. Because of this, at my expense, I had to remove and replace 63 tiles (@ 4% of my floor). Because of the marked delay in hearing back from FlooringInc, I ordered and paid @ $600 for the replacements. All that I was asking for was a monetary adjustment of some kind. Bottom line is that this company is totally unconcerned and non responsive to customers and that at least their Nitro Flex Tiles are terrible-they fade and continue to separate even in an enclosed environment with very limited traffic. Be advised, do not do business with this company. Actual customer, Tomzi

A horrible mess! They don't even know how to send proper emails or use the phone! I placed a order for my business not my house. Because it was a big order they claim the policy says to confirm the customer can receive order. Why would you send me a email to survey you but not one about my order! Then I click the link for the survey and it takes me to a message sent 6 damn days ago. Even my response they received a day late! If this is a B2B order why wouldn't I be able or even know what I ordered? It's stupid. No y'all problem was y'all did not have enough people to move it off your own truck! You shouldn't be requesting help for your driver! And I'm sure I would not be covered under your insurance! Just close your doors because your worthless

Unfortunately, my order was one tile short. I ordered 17 "Gray-20%" floor tiles, and somehow only 16 made it to the floor. Not sure where the missing tile went, but whatever - should be easy to order ONE additional tile, right? Nope - not with this company. I have called numerous times to try and order a single replacement tile (I've even offered to pay for it) but I cannot get any type of response and no one will call me back.

I had written a five-star review because the ordering and shipping process was great. But...watch out if you have any issues with your order, you will be ghosted by this company.

I purchased carpet from Flooring Inc. after speaking with a representative on the phone who explicitly assured me that the product would be delivered on March 19, 2025. Based on this confirmation, I scheduled related installations and made plans around that date.

However, the carpet did not arrive as promised. I spent an entire day on hold, repeatedly being disconnected before I could reach a representative. When I finally got through, I was told the delivery would happen Friday, March 21. I waited again on hold that day for hours, only to be told the new delivery date would be March 24.

That date also passed without delivery — and I later found out it was because Flooring Inc. failed to pay the trucking company, which is completely unacceptable.

The customer service experience has been horrible — it is nearly impossible to reach anyone, and I’ve been given misleading or outright false information at every turn. I now feel like I’ve been scammed, as I’ve paid for a product I have yet to receive, with no reliable communication or resolution from the company.

Flooring Inc is not a trustworthy company. The email on their website no longer works. If you email it, it says "Address not found". On December 15th, placed order. On January 10th, the order was still processing. I called them for an update. They said they were not sure when it would ship. I asked them to cancel it and refund me. It is March 2nd. I've called several times only to be given the run around or wait on hold. I've communicated via chat several times and many emails. They say they are sending it. Once they say that it was processing. I still do not have my refund and now their email does not work. Buyer beware.

They messed up my 5000 dollar order and wouldn let me change it without cancelling and making a new order. Sense i did the loan through affirm this wasnt possible. The way to fix it was another 44 long strip but they wouldn add that to the same order and wanted to charge me shipping again. Thier customer service is terrible. Was on hold for hours for them to say they dont have enough managers.

Ordered sport court flooring last year and it was very poor quality to the extent it wasnt even worth using so I requested a refund and it was granted however there there was an issue with paypal since I used a temporary acct on paypal so I went back in forth for months via email with the rep at Flooring Inc and either they werent competent enough or didnt care enough to resolve the issue so eventually I got in touch with their superior Lydia Settles who seemed to have resolve the issue and promised to send a FULL refund via check in the mail. Instead I got a partial refund and have spent the last few months trying to reach her and/or get someone else to resolve to no avail. I would avoid this company. ——I have since gotten the rest of my refund after threatening legal action.

FlooringInc.com operates in a fraudulent manner. I placed an order on 12/3/24 and was told that I'd have it within two weeks and would received confirmation when my order shipped. No such confirmation was received so I contacted them after the holidays and was told that they would check on my order status and get back to me. I received no such update on my order. So on 1/30/25 I cancelled my order and requested a refund. I received a response confirming the receipt of my cancellation and said my refund would be processed within 5-7 days. It's 2/16/25 and I have yet to received my refund or any further communication from the company. I would highly recommend taking your business to a reputable company.

I ordered rubber rolls for a commercial space. They only sent me half of my order. 10 days have passed and they still haven't gotten me the remainder of the order. Dealing with their customer service to just get a tracking number for the order is a nightmare. I would not recommend dealing with this "company".

The entire process with Flooringinc.com was an unmitigated disaster. After processing my order and charging my credit card, it took them three weeks to tell me that the gym flooring I wanted was out of stock. After choosing a new option, it took another three weeks to ship despite paying over $600 in shipping fees. Then, to top it all off, thes geniuses gave the wrong zip code to the shipper and my flooring was delivered to the wrong state! They could not have done a worse job if they tried. Avoid this company like the plague.

Hi, I have been following on Order # 100046349 that I placed during blackfriday. I am supposed to get the order delivered this monday. No one is answering the call / chat / email. How can this order gets expedited?
Hi, I have been following on Order # 100046349 that I placed during blackfriday. I am supposed to get the order delivered this monday. No one is answering the call / chat / email. How can this order gets expedited?
Hi, I have been following on Order # 100046349 that I placed during blackfriday. I am supposed to get the order delivered this monday. No one is answering the call / chat / email. How can this order gets expedited?
Hi, I have been following on Order # 100046349 that I placed during blackfriday. I am supposed to get the order delivered this monday. No one is answering the call / chat / email. How can this order gets expedited?
Hi, I have been following on Order # 100046349 that I placed during blackfriday. I am supposed to get the order delivered this monday. No one is answering the call / chat / email. How can this order gets expedited?
Hi, I have been following on Order # 100046349 that I placed during blackfriday. I am supposed to get the order delivered this monday. No one is answering the call / chat / email. How can this order gets expedited?

I ordered a gallon of their floor sealer online. I never received the product. When I turned in a request to find out why my order never arrived they sent me images as "proof" that it was delivered. However the address the product was delivered too was in Ohio. I live in California. When I asked for a refund or to have my order resent they said they would look into it but now are not responding. They are completely ignoring my request and are not willing to correct their mistake. If this is over a small dollar purchase imagine what it would be like for a high dollar purchase.

They sent me a sample in a timely manner. I made the order Nov 20th. They claim most orders ship within 3 days. In just a few minutes it will be Dec 4th and as far as i can tell, it hasn't shipped.

I called customer service, waited on hold for 20 minutes before selecting the prompt for a call-back. Then an automated voice stated there is no one available to call back that day, they would call tomorrow. That was a week ago, still no call. I did receive an email stating it was a busy holiday, but no info on my order. My advice is forget about this company.

Terrible company. They said if I ordered before 2pm, my order would ship 1 to 3 business days......it has been 2 weeks and the order still says processing. I spoke to someone over the phone and they said they would refund the shipping, which I was ok with, and the order would be out the next day. It has been 7 more days and it still says processing. I will be canceling the order. Beware of this company. The headache is not worth it. Lastly, you think you're getting a deal until checkout, the realize the shipping is over 300 bucks!!!

Ordered 11/4 after speaking with a sales rep, asking for them to hold the order and ship 11/18 (later than advertised ship date). He confirmed.

11/19 - “Processing”
11/20 - “Processing” (began live chatting - would only confirm “processing”
11/21 - Processing (sent email - no response)
11/22 - Called. 2.5 HOURS
Person 1 - Item will ship approximately 12/2 custom size adds production time due to “quality control” (we ordered 19’ instead of 20’ - “custom” was cutting 1’ off 5 rolls. Told Person 1 I would just take the rolls and cut them myself. Would not do that (1st proposed solution rejected). Would change colors (second proposed solution rejected). Would take an alternate in-stock size / color (third proposed solution) - asked for manager.

-Person 2 - apparently manager. Proposed all three solutions (rejected). Proposed cancelling order and ordering a “Next Day Shipping” product advertised as “with an order placed by 2pm today, product will ship tomorrow.” Was told that does not include processing time. Went back and read the description directly off the we website. Was put on hold to “check with sales”. Came back and said 4 colors were available. Would need to cancel my order and re-order. Agreed, but asked for order cancellation confirmation email. Put on hold.

Person 3 - Training manager. Apologetic. Appreciated the opportunity to make it right. Gave the options and said I would get a discount for my trouble. Began taking information. But…. I explicitly asked if the product would ship next day (11/25 - as it was before 2:00pm). Put me on hold. Eventually came back on and said it would ship Tuesday - one color option. Frustrated…but it WAS a workable solution. 30ish minutes in with Person 3 - original order cancellation did not come through. Asked person 3 for it - had been a scam like experience and did not want to run my card for another $1500 without that confirmation. He said “oh, that’s accounting. It is cancelled but it will take them about 3 days. I said “I need an email confirming my order is cancelled from someone at your company… referencing my order number *10001XXXX*.

Tried to confirm approximate shipping time. Was told he could not give me that answer but would call me back within the hour.”

Called back and said 2-3 business days from Wisconsin.

Said “okay…how much?”

He said “with the 40% discount we will authorize, your total is $1774.00.”

I asked how that could be. Full price was $1796. 40% off would be $1077. He explained shipping was $324 and tax was $98.

I said “that math is not mathing…”

He said “okay let me see if I can make it make sense for you…. Our Black Friday sale is already 27%. I gave you 40% instead - an extra 13%.”

I said “Understood. The price on your website says $1796. How does that make sense?”

He said “well you see that is already 27% off.”

I said “How? “Full retail” is $1796. Holiday discount shows $1311.” 40% off the full retail price is $1077. $1077 + $324 + $98 (tax) is $1,500.

He said he would try to explain it to me again.

I asked again for my cancellation email. He personally, manually, sent it.

The second it came through I told him the entire 2.5 hours I spent on the phone was absolutely ridiculous and very much felt like a scam. If a scam, that would be better than if they are a legitimate business…because I have never in my life experienced such insane - across the board - ineptitude. Said I’d be hanging up. Hung up.

Googled “Wisconsin Rubber Roll Manufacturers”. Lucked upon the direct mfgs rep. Within 10 minutes I had an order acknowledgment in my inbox - shipping 11/25. $1350 delivered - even adding lift gate service.

What. The. F@ck?!?!?

Dishonest, poorly managed company with no customer service. Placed an order for ~$900 that the company accepted payment for. They subsequently cancelled the order and when I reached out, said they have no record of receiving the order at all. Contacted the company and was unable to reach anyone despite multiple attempts with calls/emails/online chat/online form. Ultimately had to dispute the charge with my credit card company and file a complaint with the BBB. Still waiting to receive a refund. Writing this review to warn others that they should take their business elsewhere. Many other flooring companies out there to choose from. Buyer beware!

we purchased apprx. $1500 in rubber tile flooring- however this item (which typically ships with edging) did not. Company has at the bottom of the text on item description (which you have to look closely to find) that edging is not included- so we wanted to return.

we were offered 15 cents on the dollar for the value of our order (after shipping fees and a steep restocking charge). Buyer beware!

nice and trust