The table I ordered came two days after the scheduled delivery date without them notifying me. Then the table came damaged and it’s taken forever for them to communicate with me after I submitted a da... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Ordered items that were on sale - so I love that right away. One item came crushed. When I reached out to tell them I refused receipt, the customer service representative was super helpful and rush or... Voir plus
L'entreprise a répondu
Purchased a platform bed from Lulu and Georgia for more than $2K. The bed arrived in the box with a massive tear in the fabric, so I was understandably baffled by the quality of the bed given its stee... Voir plus
L'entreprise a répondu
I was very impressed with how Lulu and Georgia customer service handled my inquiry about my return. They texted me with an update after the initial correspondence and ensured they were there to help.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Lulu and Georgia
Écrit par l'entreprise
We design and curate the best in interiors to inspire your home. Shop our carefully curated selection of rugs, furniture, and décor.
Coordonnées de contact
5410 Wilshire Blvd, 90036, Los Angeles, Etats-Unis
- support@luluandgeorgia.com
- www.luluandgeorgia.com
3,4
Moyen
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Not sure how long to wait for the…
Not sure how long to wait for the mirror I ordered. Will call the courier tomorrow to see.
22 mai 2026
Package delayed multiple times with no…
Package delayed multiple times with no updates or clear contact with the company
27 mai 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Found exactly what I was looking for…
Found exactly what I was looking for and it’s met my expectations. Shipping and delivery were a tad slow but worth the wait.
22 mai 2026
Réponse de Lulu and Georgia
Hi Maria,
We're so glad you found what you needed! We appreciate your patience with shipping, and are happy it was worth it.
Lulu and Georgia
Late and damaged
The table I ordered came two days after the scheduled delivery date without them notifying me. Then the table came damaged and it’s taken forever for them to communicate with me after I submitted a damaged goods form. Still don’t know when or if I’ll get a new table. Super frustrating. The table, besides the damage, is beautiful. That’s the only reason I gave 2 stars.
23 mai 2026
Réponse de Lulu and Georgia
Hi Kathryn,
Thank you for your feedback, and we sincerely apologize for the delays you’ve experienced in resolving this issue. We see that you've been in contact with our Customer support team regarding a replacement for the damaged table. If there’s anything else we can assist you with in the meantime, please let us know.
Lulu and Georgia
I got an email that my chandelier was…
I got an email that my chandelier was ready to be scheduled for delivery and I selected a day. I scheduled an electrician for the same week to install it. Then on the day that it was supposed to be delivered I heard from no one and I went and checked, and it said that my delivery had been canceled. No one explained why. I called and the guy said that it was stuck in Atlanta and didn’t give me any idea as to when it would be here. As of now, I still have heard nothing.
23 mai 2026
Réponse de Lulu and Georgia
Hello,
Thank you for sharing your experience with our freight carrier. We sincerely apologize for the inconvenience you encountered with delivery scheduling, and we will share your feedback with our shipping team to improve our processes in the future.
Lulu and Georgia
Delivery experience has been terrible
Delivery experience has been terrible. Agreed on a delivery date and they but in a whole different date in the system. I had no idea they put a different date until the day before my expected deliver i questioned by I hadn’t recieved a delivery window timeframe yet. That when the rep told me I was not on the schedule for the day we agreed it a totally different day that week that does not work for me at all. When I explained this to the rep on the phone he was extremely nasty and just trying to hang up. This was not my mistake it was their and they did even apologize for the major inconvenience just rushed off the phone and told me to call back when I figure it out..
20 mai 2026
Réponse de Lulu and Georgia
Hi Keith,
Thank you for sharing your experience with our freight carrier. We sincerely apologize for the inconvenience you encountered, and we will share your feedback with our shipping team to improve our processes in the future.
Lulu and Georgia
Easy deliveries and nice workers
23 mai 2026
Réponse de Lulu and Georgia
Hi Andrea,
We appreciate your feedback! We are delighted to know you had a positive shopping experience.
Lulu and Georgia
I was very impressed with how Lulu and…
I was very impressed with how Lulu and Georgia customer service handled my inquiry about my return. They texted me with an update after the initial correspondence and ensured they were there to help. I was surprised that they paid for my return shpping when it was a costly shipping item and understood why I wanted to return it.
25 mai 2026
Réponse de Lulu and Georgia
Hi Darci,
We are so happy to hear our Customer support team provided such a positive experience with your return. We truly appreciate your kind words, and valuable feedback!
Lulu and Georgia
Réponse de Lulu and Georgia
Hi Lisa,
We are so glad you enjoyed our items. Thank you for your kind words!
Lulu and Georgia
We still have not received our order
22 mai 2026
Réponse de Lulu and Georgia
Hi Rodney,
Thank you for your feedback. I'm pleased to let you know that your made-to-order bench is currently in transit to the warehouse hub in your area. Our carrier will be contacting you shortly to schedule the white-glove delivery service. Please let our Customer support team know if you need assistance tracking your order, and we are happy to help.
Lulu and Georgia
defective products
defective products - holes in rug, loose strings and disconnected patterns of pillows. I wrote to the company immediately after receiving part of the products - there was no responses.
28 mai 2026
Réponse de Lulu and Georgia
Hi Elaine,
Thank you for your feedback! We sincerely apologize for the quality issues you’ve experienced. I see that our Customer Support team assisted you with a free return for a full refund. Please let us know if you have any further questions; we are happy to help!
Lulu and Georgia
The Avayah vase is stunning
The Avayah vase is stunning! Shipping was quick, and the packaging was thorough - it arrived safe and sound! It adds such a classy touch to my living room mantle. Would absolutely purchase from Lulu & Georgia again.
22 mai 2026
Réponse de Lulu and Georgia
Robin McCollom,
We are so happy to hear how much you love the Avayah vase and that it arrived safely! We appreciate your kind words and look forward to your next purchase.
Lulu and Georgia
Lulu and Georgia have the finest linen…
Lulu and Georgia have the finest linen and the most high quality products. We are so impressed!
29 mai 2026
Réponse de Lulu and Georgia
Michelle Area,
We are so impressed to hear you find our linen and products to be of the finest quality. Thank you for sharing your positive experience!
Lulu and Georgia
Réponse de Lulu and Georgia
Hi there,
Thank you for sharing your positive experience!
Lulu and Georgia
at first I was frustrated because I…
at first I was frustrated because I only wanted to return one rug and it was trying to return 2 - but once I’dgot a real person on the chat it went very smoothly and they were very helpful
2 juin 2026
Réponse de Lulu and Georgia
Hi there,
We appreciate you sharing your experience. We're glad our team could assist you effectively once connected, ensuring a smooth resolution.
Lulu and Georgia
The pillow was excellent quality and as…
The pillow was excellent quality and as pictured. Arrived in a timely manner. Would recommend.
29 mai 2026
Réponse de Lulu and Georgia
Jan,
We are so happy to hear you love the pillow and that it arrived quickly! Thank you for your kind recommendation.
Lulu and Georgia
Experience was good
Experience was good. The smell of the curtains is not good and quality is not what I expected for this process point.
29 mai 2026
Réponse de Lulu and Georgia
Hi Cat,
Thank you for sharing your feedback with us! We understand your concerns regarding the quality and scent of your curtains, and we want to ensure you're completely satisfied with your purchase.
If you'd like to share any additional feedback or process a return, please reach out to our Customer Experience team at support@luluandgeorgia.com.
Very quick shipment and seamless delivery
Very quick shipment. Delivery guys were great and very efficient. Love the mirror!
22 mai 2026
Réponse de Lulu and Georgia
Hi there,
We're so pleased the shipment was quick and the delivery team was efficient. We're glad you love the mirror!
Lulu and Georgia
It’s been weeks and I received the…
It’s been weeks and I received the carpet pad but haven’t received the actual rug??
29 mai 2026
Réponse de Lulu and Georgia
Hi there,
Thank you for reaching out to us! We sincerely apologize for the confusion regarding your delivery. Since our items are often stocked in different warehouses, they may ship separately and arrive at different times. We are happy to confirm that your rug has now shipped and is scheduled to arrive this Saturday. If you have any further questions, please reach out to our Customer Experience team at support@luluandgeorgia.com.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.