Lulu and Georgia Avis 

The curtain rod purchased was just an Umbra Cappa rod under a "new name" bestowed by L&G, yet cost 2x as much as the same rod on Amazon (plus you get free shipping with Amazon), at Bed Bath and Beyond or other places selling the Umbra Cappa in a transparent manner. I know b/c the item arrived in an Umbra branded box. When asked about this L&G was very defensive and said they did nothing wrong - while they may have heavily obfuscated the provenance of the item, they never outright said this item was not another company's cheaper product, so they owe me nothing. Just feels pretty gross coming from a company that prides itself on to quote: "At Lulu and Georgia, you'll find exclusive designer collaborations, uniquely curated collections, and one-of-a-kind vintage pieces to bring your home to life." They don't mention, and questionable mass produced products that sell elsewhere for cheaper on stores that are OK with transparency and honesty... In short, buyer beware of being scammed by L&G. Edit based on L&G feedback. : the return was offered because it is in the return window, and this was explicitly made clear to me by customer service, not because it was offered as part of this situation. I was told given they have done nothing wrong, the item is returnable in its standard window and the 10 dollar delivery fee is not refundable b/c this is a standard return. So again, L&G spinning their side as a decent company. And I still stand by my view they are slippery folks over there. Also not the first to experience this, it turns out.

Waited months and rug is not the same colors…pictures attached

i bought a present expecting it to arrive maximum in 10 days and it took up to 3 months

My order was never delivered and the support email has been non responsive.

I ordered two lights, it said both shipped out, but I was only delivered one. Even the FedEx delivery photo shows only one box being delivered. I’ve tried reaching out to customer service multiple times, and I’ve gotten no response.

Love the rug. Only wish that the underliner arrived at the same time as rug or before.

The design is excellent. I loved the shape of the base and fit of the shade - just a very unique lamp overall. However, I found the actual construction to be quite middling. The “harp” piece was bent in such a way that it made it difficult for the shade to sit evenly, the shade fabric had an strange mark that was inconsistent with the rest of the material, and the grommet that houses the cord near the base is loose. These small details really cheapened the overall feel of the product and does not justify the $500+ price point.

Helpful customer service. Also friendly.

Very helpful and got us exactly what we needed

Ordered several area rugs. Two of the three ordered arrived. The last and most important, still hasn't arrived, it's been 3 weeks?

The chair looked exactly the same as in the photo. Delivery was smooth. Your company is definitely one of my favorites!

Delivery Service is not responsive. I received an email and text asking me to confirm my availability for a delivery today, 8/19/26 between noon and 3:00 p.m. I replied that didn't work. I received a reply back noting they were sorry it didn't work and that a member of their team would contact me to discuss my preferred scheduled. I did not hear back and so I contacted them on Monday, 8/17/26 and explained I wouldn't be home until 1:00 p.m. and that I could be home from that time on. I spoke with a woman who put me on hold several times to confer with dispatch. She indicated the time could be before 1:00 and I clarified that no, it would need be from 1:00 p.m. throughout the rest of the day. I was put on hold again and she came back and said they could make my delivery toward the end of their route after 1:00 p.m. Today, I received a call at 11:30 a.m. indicating they would be at my home in 15 minutes and I explained that I would not be home until 1:00. Then another person called me and told me I would have to be scheduled for next week because the delivery team was leaving my area. I explained that I never received a call to discuss my scedule prior to today and so I had taken the initiative to reach out to the company on Monday. Then, when I asked which day next week, I was told they are only in my area one day per week and they didn't know which day that would be yet. The person was very apologetic, however didn't seem to have any power to make this right. This is very disappointing, especially with a $199 delivery fee. I feel you need to examine your delivery vendors to be responsive and to be customer oriented. I have no idea when the table will be delivered. I'd appreciate it if you would consider reimbursing me for the delivery fee since the process is not effective.

The lamp was delivered and was missing a piece. Sent information and email to support over 24 hours ago and have not heard anything. Super dissappointed.

This is the fourth time I’m requesting for the return label for two packages. Every time I get an email that it would take two business days. I hope somebody would take it more attentively this time.

Shipping was fast and communication about the order was good, the product itself is disappointing. The round pillow is not actually round, rather irregular and kind of oblong. Not annoying enough to return the pillow, I feel bad enough about how wasteful shopping online is already, but the product not being as advertised is disappointing.

Great customer service!
Two beautiful light fixtures had defects and they promptly sent replacements—can’t wait to get them installed. Open packages as soon as you get them!

I placed this order on July 7, 2026, when the advertised delivery timeframe was 1–3 weeks. The order was then scheduled for delivery tomorrow, August 19, and I relied on that confirmed delivery date when making arrangements.

I have now received an email stating that the delivery has been delayed with no new delivery date or timeframe provided.

Communication has also been horrible.