The furniture itself is GORGEOUS and HIGH QUALITY, definitely what we wanted! The white glove delivery was not good. The delivery man left it with our warehouse and there was no 'white delivery' unb... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The bed is stunning! Very well made and matches the online photos and description nicely. I am disappointed by the lack of communication. The bed was delayed several weeks and arrived much lat... Voir plus
L'entreprise a répondu
I ordered an item that was back ordered and the delivery got postponed 2 more times before it actually arrived. I placed the order in May and it did not arrive until August for 2 pillows. For such a s... Voir plus
L'entreprise a répondu
The Cora sideboard is perfect for our entryway, but the inside smells strongly of acetic acid or similar. Maybe something used for shipping. While I am sure it will eventually dissipate, it is quite... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Lulu and Georgia
Écrit par l'entreprise
We design and curate the best in interiors to inspire your home. Shop our carefully curated selection of rugs, furniture, and décor.
Coordonnées de contact
5410 Wilshire Blvd, 90036, Los Angeles, Etats-Unis
- support@luluandgeorgia.com
- www.luluandgeorgia.com
3,5
Moyen
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Lulu and Georgia
Hi CJ,
We're glad to hear you received great customer service from our team. Thank you for your feedback!
Lulu and Georgia
Réponse de Lulu and Georgia
Hi Ly,
We are so happy to hear you love your unique tapestry, and artistic pot! We appreciate you sharing your positive experience with us.
Lulu and Georgia
Réponse de Lulu and Georgia
Hi there,
Thank you for your feedback. After reviewing this with our team, the White Glove portion of the delivery was not completed because the space was not ready for the service at the time of delivery.
Please note that our delivery teams are unable to move existing furniture, as outlined on our shipping page. We appreciate your understanding and hope you're happy with your rug.
Urgent
Urgent: Correct Refund Needed for Returned Items (Incorrect Order Refunded)
Dear Lulu and Georgia Customer Service Team,
I am writing to follow up on my return and correct a previous detail: I did drop my return off at FedEx as requested. My apologies for any confusion on that point.However, the core issue with my refund remains unresolved, and I feel I am getting the run-around. While I did receive a refund recently, it was issued for the wrong order—specifically, a different order I placed during the same time period. I still have not been refunded for the items I actually sent back via FedEx.The last email I received from your team contained a return code to send the items back, but as stated, I have already returned them.Please review this case carefully. I want to resolve this confusion and receive the correct refund for the products I returned.
13 juillet 2026
Avis spontané
Réponse de Lulu and Georgia
Hi Marie,
We’re sorry for the confusion. We see that an agent from our Customer Support team has already addressed this matter. If you have any additional questions or concerns, please continue working with the agent assisting you so they can further review your case. Thank you for your patience.
Gorgeous, but too heavy
The cutting board is gorgeous, no complaints with quality. It’s just awfully heavy. So heavy that I can’t figure out when I’ll actually use it. Certainly won’t be often as it’s unwieldy for washing and will only get heavier if used as a serving board.
4 août 2026
Réponse de Lulu and Georgia
Hello,
Thank you for your feedback! We sincerely apologize for any inconvenience caused by the weight of the cutting board not meeting your expectations. We have shared this with our team for review, and will update our product listing to reflect the weight shortly. If you have any other questions or need assistance with a free return, please let us know, we are happy to help!
Lulu and Georgia
Great update communications
Great update communications, fast delivery, as always great products.
5 août 2026
Réponse de Lulu and Georgia
Hello,
We're so happy to hear that you appreciate our communication updates, and fast delivery. It's wonderful to know you consistently enjoy our products!
Lulu and Georgia
Do not purchase custom outdoor pillows
I would highly discourage you to buy any of the made to order outdoor pillows. They’re cheaply made, rough fabric, light weight. NOTHING like some of the other pillows on their website. I spent a lot of money on pillows I do not want but cannot return.
17 août 2026
Avis spontané
Réponse de Lulu and Georgia
Hi Jennifer,
Thank you for your feedback! We are sorry to hear that the quality of the outdoor pillows didn’t meet your expectations. We are happy to assist you in finding a resolution. Please let me know how you would like to proceed, and we can discuss the options available. Thank you for your understanding, and I look forward to your response!
Lulu and Georgia
The seamless service from order to…
The seamless service from order to delivery was great. Of course, it’s what you expect for the price you’re paying.
I reached out to customer service about a back ordered item to confirm it will be available if I purchase the rest of the product in the collection. This representative worked with me one-on-one to ensure I’d be able to order all of the product. Over communication from the customer support and final delivery partner. Thank you!
5 août 2026
Réponse de Lulu and Georgia
Hi Jacob,
We are so pleased to hear that your shopping experience with us, from ordering to delivery, was seamless. It's wonderful to know that our Customer support representative was able to provide such dedicated one-on-one support to ensure you received all the items in the collection. We truly appreciate your feedback!
Lulu and Georgia
Excellent service!!
Excellent service. I ordered a wallpaper sample, very simple process, the communication was exceptional! I was offered help with any questions about the wallpaper, the delivery was fast and they notified me along the way! Makes shopping enjoyable!
12 août 2026
Réponse de Lulu and Georgia
Hi Lynda,
We are so pleased to hear that your experience ordering a wallpaper sample was so positive. It's wonderful that our communication, and fast delivery made your shopping experience enjoyable.
Lulu and Georgia
Great trade rep interaction
Great trade rep interaction, overall communication and quality and assortment of merchandise!
25 juin 2026
Réponse de Lulu and Georgia
Hi Mary,
We're so happy to hear you had a great experience with our team, and enjoyed the quality, and variety of our merchandise. We appreciate your kind words!
Lulu and Georgia
Réponse de Lulu and Georgia
Hello,
We are so happy to hear you love the pepper grinder that you ordered. Thank you for your wonderful feedback!
Lulu and Georgia
I still don't have my order
I still don't have my order. I was called by the delivery service, and they were delivering to an address in Florida, and I live in Northern California. I sent two emails and called once and finally got a response but nothing since..still no order
4 août 2026
Réponse de Lulu and Georgia
Hi Laura,
Thank you for your feedback! We can understand how frustrating freight delays can be, and we sincerely appreciate your patience. Your order is scheduled for White Glove service on 8/19, and we're here to help with any further questions or concerns in the meantime. Thank you for your understanding.
Lulu and Georgia
Great experience there were some issues…
Great experience there were some issues with shipping but loving our rug
28 juillet 2026
Réponse de Lulu and Georgia
Ashley,
We're so glad you love your new rug! We sincerely apologize for the shipping issues you experienced and appreciate your understanding.
Lulu and Georgia
Beautiful chair
Deliver of this chair was truly white glove, excellent all around and the chair is gorgeous. Not quite as squishy as the photos would lead you to believe but still its so pretty.
5 août 2026
Réponse de Lulu and Georgia
Amy,
We're so glad to hear you love the chair's appearance and our delivery service! We appreciate your feedback regarding the squishiness.
Lulu and Georgia
I have no clue what’s going on with…
I have no clue what’s going on with shipping. They said en route and I scheduled a date and now it’s cancelled with no update at all.
12 août 2026
Réponse de Lulu and Georgia
Hi Jenna,
Thank you for your feedback! We sincerely apologize for the communication delays regarding your order shipment. Our Customer support team has recently reached out with updated delivery scheduling information, which we hope helps you in setting up the White Glove appointment. If you have any further questions in the meantime, please let us know. We are happy to help.
Lulu and Georgia
Kitchen pendant light
The kitchen light arrived on time. I love the look and it fits beautifully for the space however, the bulbs were dim for our kitchen so we had to purchase a brighter bulb. The bar that holds the shades does not stay level it tips a bit so the light looks a little off balance.
4 août 2026
Réponse de Lulu and Georgia
Bambai,
We appreciate your feedback on the kitchen light. We're glad you like its appearance and how it fits your space. We understand your concern about the dim bulbs and the unlevel bar. We are always working to improve our products.
Lulu and Georgia
They sent me the wrong rug twice
They sent me the wrong rug twice. Unbelievable. I don't even want the original one now that's it's been two months.
20 juillet 2026
Réponse de Lulu and Georgia
Hi Amanda,
We’re truly sorry to hear about the repeated issues with your rug and understand how frustrating it must be, especially after waiting two months. We do see that a representative is currently assisting you with this matter and will work with you on the next steps.
Thank you for your patience.
I ordered a wallpaper sample
I ordered a wallpaper sample. It was fish wallpaper. The sample I received was so small, I couldn't even tell there was a fish on the paper!
11 août 2026
Réponse de Lulu and Georgia
Tracy,
We appreciate you sharing your feedback about the wallpaper sample. We understand your frustration when the sample size makes it difficult to see the full design. We are always working to improve our samples.
Lulu and Georgia
Absolutely beautiful pillows
Absolutely beautiful pillows. Exactly as described. Great workmanship, beautiful color and timely delivery.
11 août 2026
Réponse de Lulu and Georgia
Barbara,
We are so happy to hear that you love your beautiful pillows! We appreciate your wonderful feedback about the quality and timely delivery.
Lulu and Georgia
Love the pictur! Customer service was excellent!
Love the picture and customer service was very helpful when I had an address issue. The delivery service was great at communicating and the delivery people were very polite and friendly. Everything was seamless!
4 août 2026
Réponse de Lulu and Georgia
Kathleen,
We are so happy to hear you love the picture and that our customer service team was able to assist you with your address issue. We appreciate your kind words about the delivery service as well!
Lulu and Georgia
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.