The furniture itself is GORGEOUS and HIGH QUALITY, definitely what we wanted! The white glove delivery was not good. The delivery man left it with our warehouse and there was no 'white delivery' unb... Voir plus
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The bed is stunning! Very well made and matches the online photos and description nicely. I am disappointed by the lack of communication. The bed was delayed several weeks and arrived much lat... Voir plus
L'entreprise a répondu
I ordered an item that was back ordered and the delivery got postponed 2 more times before it actually arrived. I placed the order in May and it did not arrive until August for 2 pillows. For such a s... Voir plus
L'entreprise a répondu
The Cora sideboard is perfect for our entryway, but the inside smells strongly of acetic acid or similar. Maybe something used for shipping. While I am sure it will eventually dissipate, it is quite... Voir plus
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À propos de l'entreprise
À propos de Lulu and Georgia
Écrit par l'entreprise
We design and curate the best in interiors to inspire your home. Shop our carefully curated selection of rugs, furniture, and décor.
Coordonnées de contact
5410 Wilshire Blvd, 90036, Los Angeles, Etats-Unis
- support@luluandgeorgia.com
- www.luluandgeorgia.com
3,5
Moyen
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I received the wrong item and no way to…
I received the wrong item and no way to get in touch with Lulu & Georgia or a response to get it corrected.
11 août 2026
Réponse de Lulu and Georgia
Hi Sarah,
We’re sorry to hear you received the wrong item and had difficulty getting in touch with our team. We do see that a representative is currently assisting you with this matter and will provide further updates as they become available.
Thank you for your patience.
The rug sample we received was large…
The rug sample we received was large enough to have a really good idea of how it will look in our home. We promptly ordered the rug, and look forward to receiving it.
11 août 2026
Réponse de Lulu and Georgia
Sue,
We are so happy to hear that the rug sample was helpful in making your decision! We hope you love your new rug when it arrives.
Lulu and Georgia
Beautiful weave, design and quality
I love, love love the quality and style of both trays and have been eyeing them for a while. The only thing I would comment on is the packing for shipping. The handles on the rectangle tray weren't supported so they curl inward. It's ok, but perhaps use stuffing to support properly so no damage. Thank you
4 août 2026
Réponse de Lulu and Georgia
Susan,
We're so happy you love the quality and style of the trays! We appreciate you bringing the shipping issue to our attention. We are always looking for ways to improve our packaging to ensure our products arrive in perfect condition. Your feedback about supporting the handles is very helpful, and we will certainly take it into consideration for future shipments. Thank you for your valuable input.
Lulu and Georgia
Quick processing …items (unless…
Quick processing …items (unless advertised delays) arrive well packaged and on time.
Wood quality, well-curated items.
10 août 2026
Réponse de Lulu and Georgia
Susanah,
We're so happy to hear that your items arrived well-packaged and on time, and that you appreciate the quality of our curated items! Thank you for your wonderful feedback.
Lulu and Georgia
Samples arrived quickly!
10 août 2026
Réponse de Lulu and Georgia
Hi Julia,
We're glad to hear the samples arrived quickly. Thank you for your wonderful feedback.
Lulu and Georgia
Réponse de Lulu and Georgia
Stephanie,
We are so happy to hear that you had a great experience with both our service and our product. Thank you for your kind words!
Lulu and Georgia
We love the fabric great product
We love the fabric, the construction of the sham and the fast delivery. We are extremely pleased with our pillow shams! We used dreamy blue pillow inserts for them, and they fit perfectly with the standard size. Thank you.
10 août 2026
Réponse de Lulu and Georgia
Janie,
We're absolutely delighted to hear how pleased you are with your new pillow shams! It's wonderful to know that the fabric and construction met your expectations, and that the delivery was fast. We're especially happy that they fit perfectly with your dreamy blue pillow inserts.
Lulu and Georgia
The customer service is superb and the…
The customer service is superb and the quality is unmatched. We have had a great experience all around.
3 août 2026
Réponse de Lulu and Georgia
Theresa,
We are so happy to hear that you had such a great experience with us! We truly appreciate your kind words about our customer service and the quality of our products.
Lulu and Georgia
Unfortunately the delivery service you…
Unfortunately the delivery service you use on small- mid size rugs, which is FedEx sits on the product for days before delivering. Promise after promise and consistent date changes. Their service is a huge fail as this is not a 1 off. I found this service terrible for years now. So no I don’t have my product yet and idk when I will get it. It’s 19 miles from my house just sitting.
10 août 2026
Réponse de Lulu and Georgia
Hi Debbie,
We’re sorry to hear about the repeated delivery delays and understand how frustrating it is to see your package sitting nearby without being delivered. We appreciate you sharing this feedback regarding our third-party carrier.
We do see that your 8x10 rug has now been delivered, and we hope you’re happy with the rug itself. Thank you for your patience while this was being resolved.
Réponse de Lulu and Georgia
Kelsey,
We are so pleased to hear that your experience was punctual, professional, and easy! Thank you for sharing your positive feedback with us.
Lulu and Georgia
Beautiful sofa❤️great delivery service!
3 août 2026
Réponse de Lulu and Georgia
Kanchana,
We're so happy to hear that you love the sofa and that our delivery service met your expectations! Your kind words mean a lot to us.
Lulu and Georgia
I had issues with the delivery company
I had issues with the delivery company, twice they scheduled and did not deliver.
3 août 2026
Réponse de Lulu and Georgia
Ana,
We’re truly sorry to hear about the repeated delivery issues you experienced. We understand how frustrating this must have been. We do see that your order has now been delivered, and we appreciate your patience while we worked to get this resolved.
Thank you,
Lulu and Georgia
Réponse de Lulu and Georgia
Michelle,
We're glad to hear our team was helpful and respectful. We appreciate your kind words.
Lulu and Georgia
Timely delivery and great notifications.
2 août 2026
Réponse de Lulu and Georgia
Betsy,
We're so glad to hear that your delivery arrived on time and that you appreciated the updates! We always strive to keep our customers well-informed.
Lulu and Georgia
Poor quality
We ordered a rug and it’s already fraying with several loose threads despite following the care instructions. I’m so disappointed in the quality for the price.
22 juillet 2026
Réponse de Lulu and Georgia
Hi Lexy,
We’re sorry to hear about the fraying and loose threads, especially after following the care instructions. We do see that one of our agents is currently assisting you with this matter and will continue working with you toward a resolution.
Thank you for your patience and understanding.
Great customer service
Orders are quickly filled and customer service is personalized. The quality of the item I bought was excellent and the color depicted online was accurate.
30 juillet 2026
Réponse de Lulu and Georgia
Hi Patti,
We're so happy to hear your order was filled quickly, and that you received personalized customer service! It's wonderful that you're pleased with the quality, and accurate color of your item.
Lulu and Georgia
Sofa arrived on time
Sofa arrived on time, it was moved into my house easily, the guys put the cushions on, took a pic, I signed the paperwork and left. Good job by all
7 août 2026
Réponse de Lulu and Georgia
Nancy,
We're so happy to hear that your sofa arrived on time and that our delivery team provided such a smooth and efficient experience! Thank you for sharing your positive feedback.
Lulu and Georgia
Getting contacted by an actual person…
Getting contacted by an actual person offering to assist me with wallpaper selection and purchasing was an unexpected pleasure. While I didn't love the samples, shipped free and timely, I'm sure taking the next steps would have been met with superior customer care for an online store.
30 juillet 2026
Réponse de Lulu and Georgia
AG,
We're so pleased to hear that our team provided such a positive experience with your wallpaper selection! We appreciate your kind words about our customer care, and we're glad the samples arrived promptly.
Lulu and Georgia
Impossible to reach customer service…
Impossible to reach customer service for days and then order never arrived in time.
The item showed a 1-3 business day shipping time. It will end up arriving nearly 3 weeks after I placed the order.
6 août 2026
Réponse de Lulu and Georgia
Hi Joe,
We’re sorry to hear about the difficulty reaching our Customer Experience team and the delay with your order. We understand how frustrating it is when an order doesn’t arrive within the expected timeframe.
We do see that your order has recently shipped and a delivery date has now been scheduled with our carrier. We appreciate your patience and hope the remainder of the delivery process goes smoothly.
It has been quite unbelievable trying…
It has been quite unbelievable trying to get the furniture and rugs delivered for my project through metropolitan. I have spent over two hours trying to coordinate the delivery because I keep getting different information about when the items will be received by the warehouse. Then I’ve scheduled a delivery and no one comes to deliver. So then I call to find out and they tell me they are still waiting. And this has happened over and over again. It’s unbelievable. I am very very reluctant to purchase from Lu Lu and Georgia again for my business which is unfortunate because there are a lot of beautiful things.
28 juillet 2026
Réponse de Lulu and Georgia
Hi Emily,
We’re very sorry for the frustration and inconvenience caused by the repeated delivery delays and conflicting information from the carrier. We understand how disruptive this can be, especially when coordinating deliveries for a project.
We do see that your items are scheduled to ship tomorrow, and we sincerely hope the remainder of the delivery process goes smoothly. If anything else comes up, please don’t hesitate to reach out to our Customer Experience team so we can assist in addressing your concerns.
Thank you for your patience and for sharing your feedback.
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