The furniture itself is GORGEOUS and HIGH QUALITY, definitely what we wanted! The white glove delivery was not good. The delivery man left it with our warehouse and there was no 'white delivery' unb... Voir plus
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The bed is stunning! Very well made and matches the online photos and description nicely. I am disappointed by the lack of communication. The bed was delayed several weeks and arrived much lat... Voir plus
L'entreprise a répondu
I ordered an item that was back ordered and the delivery got postponed 2 more times before it actually arrived. I placed the order in May and it did not arrive until August for 2 pillows. For such a s... Voir plus
L'entreprise a répondu
The Cora sideboard is perfect for our entryway, but the inside smells strongly of acetic acid or similar. Maybe something used for shipping. While I am sure it will eventually dissipate, it is quite... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Lulu and Georgia
Écrit par l'entreprise
We design and curate the best in interiors to inspire your home. Shop our carefully curated selection of rugs, furniture, and décor.
Coordonnées de contact
5410 Wilshire Blvd, 90036, Los Angeles, Etats-Unis
- support@luluandgeorgia.com
- www.luluandgeorgia.com
3,5
Moyen
6 k avis
Demande des avis aux clients
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The delivery was smooth however I was…
The delivery was smooth however I was disappointed that the rug pad is being delivered separately so now we will have to move the furniture again and redo the whole install once the pad arrives. Additionally, I have dogs and have had many rugs over the years and this one has already taken a real beating in less then 24 hours. My dogs have never done this to another rug before, even other flat weaves, so I would tell anyone with dogs not to purchase this rug. I don't think it is going to last 6 months in my home. I have rugs in my home that I've had for 15+ years that are in much better condition than this one is one day later.
7 août 2026
Réponse de Lulu and Georgia
Hi Alie,
Thank you for your feedback! We sincerely apologize for the inconvenience your pets have caused with the rug's quality. If you're looking for pet-friendly rug options, we are happy to assist you. Our Design services can help you find a more suitable rug, just let us know!
Lulu and Georgia
Long shipping time despite claiming item would be shipped in 1-3 business days
The online advertising for this rug stated that it ships in 1-3 business days. I ordered the rug 2 weeks ago (to arrive before hosting a family event) and the white glove delivery courier still does not have the rug. For such an expensive item, the shipping logistics are quite disappointing.
29 juillet 2026
Réponse de Lulu and Georgia
Hi Erin,
Thank you for your feedback. We sincerely apologize for the inconvenience regarding the shipping delays of your rug. We're pleased to let you know that the rug has reached the final mile warehouse in your area, and a delivery date has been scheduled for this week. Please let us know if you have any further questions, we are happy to help.
Lulu and Georgia
I love the pillows, but too small
I love the pillows, but disappointed with their size. I wish that they could be made larger, 16 inches instead of 14 inches
7 août 2026
Réponse de Lulu and Georgia
Hi Annette,
We're happy to hear you love the pillows! We appreciate your feedback regarding the size which is helpful for us in considering options for future designs.
Lulu and Georgia
Love this mirror!
Love the mirror! So sexy and spicy but also neutral at the same time. It’s perfect
6 août 2026
Réponse de Lulu and Georgia
Emma,
We are so happy to hear you love the mirror and find it both exciting and versatile! Thank you for your wonderful feedback.
Lulu and Georgia
I order an awesome mirror by Aimee Song…
I order an awesome mirror by Aimee Song and arrived quick and safely packed. I'm over joyed to have discovered a precious gem Lulu and Georgia. I'm excited about my next purchase.
22 juillet 2026
Réponse de Lulu and Georgia
Crystal,
We are so happy to hear how much you love your new mirror and that it arrived quickly and safely! We appreciate your kind words and look forward to your next purchase.
Lulu and Georgia
After initially receiving two outdoor…
After initially receiving two outdoor pillows with defective zippers, we were very pleased to finally receive a replacement pillow cover that worked perfectly! Throughout the entire process, the customer service team was exceptionally responsive, courteous, and helpful. Their continued follow-up and commitment to resolving the issue were greatly appreciated. Excellent customer service and a very positive experience!
30 juillet 2026
Réponse de Lulu and Georgia
Greg,
We are so glad to hear that we were able to resolve the issue with your outdoor pillow covers and that you are now pleased with the replacement. We truly appreciate your patience and kind words about our customer service team's responsiveness and commitment. Your positive experience means a lot to us!
Lulu and Georgia
Réponse de Lulu and Georgia
Hi Gianna,
We're so glad you love the sconces that you ordered! Thank you for your kind words, and for choosing to shop with us.
Lulu and Georgia
Great quality, comfy, and gorgeous!
The order took longer than we expected to arrive but it was worth the wait. The quality is 10/10. The delivery team was great. It was a bit of a tight fit to get the sofa into the room. The team figured it out and had it set up in no time. Sofa is super comfy and the bed is easy to pull out.
29 juillet 2026
Réponse de Lulu and Georgia
Hi Lolo,
We're so glad to hear you're enjoying the sofa's quality and comfort! We appreciate your patience with the delivery time and are happy our delivery team could expertly navigate the tight space.
Lulu and Georgia
I don’t have my rug and have no eta
I don’t have my rug and have no eta. I tried to reach out to customer service and never heard back
30 juillet 2026
Réponse de Lulu and Georgia
Hi Morgan,
We’re sorry to hear you haven’t received your rug and have not been provided with an updated ETA. We also apologize that you did not receive a response from our Customer Experience team.
We’ll have a representative review your order and follow up with you regarding the status and next steps. Thank you for bringing this to our attention.
Fast shipping!
29 juillet 2026
Réponse de Lulu and Georgia
Hi Stephanie,
Thank you for your feedback! We're thrilled to hear that our shipping service met your expectations. We sincerely appreciate you choosing to shop with us.
Lulu and Georgia
Great customer service
Great customer service . I ordered samples of wallpaper and they contacted me to help with number of rolls I would need and advice /assistance.
5 août 2026
Réponse de Lulu and Georgia
Hello,
We're so happy to hear that our Customer support team was able to provide such helpful assistance with your wallpaper order. Thank you for sharing your positive experience!
Lulu and Georgia
Still haven't received my full order!
Still haven't received my full order!! Ordered towels and a shelf. Received towels over a week ago shelf still not delivered.
4 août 2026
Réponse de Lulu and Georgia
Hi Dawn,
Thank you for your feedback! We sincerely apologize for the delays regarding the shelf from your order. Our Customer support team is currently working on obtaining updated shipping information, and will follow up with you via email as soon as we retrieve the tracking details. Thank you for your patience!
Lulu and Georgia
Réponse de Lulu and Georgia
Hi Kerstin,
We are so happy to hear that you had such a positive experience with our customer service! We appreciate you sharing your kind words.
Lulu and Georgia
Réponse de Lulu and Georgia
Hi Christine,
We're so happy to hear you appreciate our unique products, and pricing! We're glad you enjoyed your experience.
Lulu and Georgia
Great products but access to customer…
Great products but access to customer service needs to be more than email. Talking to someone makes a big difference…..
29 juillet 2026
Réponse de Lulu and Georgia
Hi Matthew,
Thank you for your feedback! I can understand how this situation may be frustrating. If you need further assistance, please feel free to reach out to our Customer Support team via live chat, phone, or email during regular business hours. We are happy to assist you, and can even schedule a callback if you prefer.
Lulu and Georgia
Bed frame was damaged twice
Bed frame was damaged twice. Not much contact at all. Took over two weeks to get replacement and that was damaged too.
4 août 2026
Réponse de Lulu and Georgia
Hi Dana,
Thank you for your feedback! We sincerely appreciate your patience as we reviewed the situation. I'm sorry that the bed arrived defective again. Due to the repeat issues, we will be issuing a full refund to your original form of payment or as store credit, as a replacement cannot be processed at this time. We sincerely apologize for the inconvenience. Our Trade support team will follow up with you shortly to assist with the return of the pillows you requested to return.
Lulu and Georgia
Unable to speak to anyone about status…
Unable to speak to anyone about status of a return
23 juillet 2026
Réponse de Lulu and Georgia
Hi Rebecca,
We’re sorry for the frustration regarding your return. We do see that one of our representatives sent you a message today with an update regarding your return.
Please check your email for their response, and we appreciate your patience.
Réponse de Lulu and Georgia
Hello,
We are so happy to hear that you had such a positive experience with our delivery service team. Thank you for taking the time to share your feedback!
Lulu and Georgia
LOVE this wallpaper
LOVE this wallpaper! It’s also bathroom safe which was the original reason for purchase. I will be adding pictures at a later time.
29 juillet 2026
Réponse de Lulu and Georgia
Hi Kate,
We're so happy to hear you love the wallpaper! We appreciate your positive feedback.
Lulu and Georgia
Great experience from ordering to…
Great experience from ordering to delivery and installation.
28 juillet 2026
Réponse de Lulu and Georgia
Hi Abigail,
We're so happy to hear that you had such a positive shopping experience from the moment you placed your order all the way through to delivery, and installation! Thank you for sharing your kind words.
Lulu and Georgia
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