Big thanks to Fran for a very straightforward purchasing and delivery experience. I rarely write reviews, but have been really impressed with Floorsave from start to finish. Their free samples were be... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very pleased with our purchase, but still yet to install the click and lock tiles. 30 year warranty for residential use and 10 year warranty on commercial use. 100% waterproof. Built in underlay. What... Voir plus
L'entreprise a répondu
From ordering to delivery the service was flawless. The vinyl laminate flooring is well made and accurately manufacturered so fits together without gaps. Some of the boards were damaged by strapping... Voir plus
L'entreprise a répondu
Floorsave advise you to order free samples, which arrive so fast, brilliant. Its great to so excitedly what the product is like.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
One of the leading wood and laminate flooring suppliers online, we also offer a wide range of flooring accesories to complete. Established in 1993, Floorsave offers expert advice as well as quality products at low prices.
Floorsave - Customer service
Écrit par l'entreprise
- Excellent customer service
- Due to our wide range of flooring knowledge floorsave.co.uk can offer expert advice on all your wood or laminate flooring needs.
Fast shipping
Floorsave can get deliveries to your property within 48 hours of order. (Excludes weekends and Bank Holidays)
Order before 1pm and have your flooring delivered within 2 working days
Coordonnées de contact
84 B&C London road, TN4 0PP, Tunbridge Wells, Royaume-Uni
- 01892576540
- sales@floorsave.co.uk
- floorsave.co.uk
4,8
Excellent
985 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Floorsave
Thank you for your review. We are glad you are happy with your flooring, we are always at the end of a call or email, if we are busy in the showroom, to help with any enquiries.
Kind regards, The Floorsave team.
Excellent service nice people and…
Excellent service nice people and advise. thank you floorsave team.
2 juin 2025
Réponse de Floorsave
Thanks for your review. We are glad that you liked our service and thought we were nice too! Double bonus.
Kind regards,
The Floorsave Team.
Impressive customer service
Called up with a query about matching a floor 7 years old. Really helpful and sent samples that arrived the next day. Thankyou. Exemplary service
20 juin 2025
Avis spontané
Réponse de Floorsave
Thanks for taking the time to review us. We will always do our best to try to help with new or old flooring enquiries, let us know if you need any further help.
Kind regards,
The Floorsave team.
Fantastic help line regarding…
Fantastic help line regarding engineered floor, or advice how to find 15 years old floor board. Free sample was send same day received promptly with additional samples. Thank you for your service.
5 juin 2025
Réponse de Floorsave
Thanks for taking the time to review our service. We are always happy to help with advice via email or phone, we are glad we could help.
Kind regards,
The Floorsave Team.
Promt delivery of sample but decided to…
Promt delivery of sample but decided to look elsewhere.
Many thanks.
21 mai 2025
Réponse de Floorsave
Thanks for your review. Please let us know if there is anything else we can help with, or if you wanted other options sent out.
Kind regards,
The Floorsave Team.
Sample revived promptly.
Sample of a vinyl click floor was received very quickly through the post. I am now making my mind up on the floor and quantities required.
Thank you.
2 juin 2025
Réponse de Floorsave
Thanks for taking the time to review us, please don't hesitate to contact us with any questions you may have.
Kind regards,
The Floorsave Team.
Réponse de Floorsave
Thank you for your review. Please let us now if you need any help with your flooring.
Kind regards,
The Floorsave Team.
The floor is of good quality
The floor is of good quality, and the sample was received quickly, thank you
28 mai 2025
Réponse de Floorsave
Thank you for your review. Please let us know if you need any further help or advice.
Kind regards,
The Floorsave Team.
Excellent customer care profession…
Excellent customer care profession supportive and a pleasure to deal with
23 mai 2025
Réponse de Floorsave
Thank you for taking the time to review our service. We are glad that we could find more flooring for you and that you were happy with our service.
Kind regards,
The Floorsave Team.
Good quality
Good quality. Excellent customer service. Unfortunately delivery schedule was not reliable as they didn’t deliver on the due date and no communication from the supplier or the delivery company to tell us when they will be delivering. We waited whole day expecting and nothing turned up. Fran was good in communicating but she neither had any info. On delivery timing. It was not helpful to plan our day.
9 mai 2025
Réponse de Floorsave
Thank you very much for taking time to review us. We are sorry that your delivery did not go to plan as you would have hoped. We always let customers with pallet deliveries know that although we book them in for a day, and unfortunately it is a all day delivery, that it can overrun to the next. So our expectation, that we explain on the phone but also via the confirmation email, is that realistically it has a two day window. We have been unable to find anyone to deliver who will guarantee that day only delivery. Consequently if they arrive within those days we feel that is reasonable, it is a long time but we have explained it clearly.
However, and the pallet company is sometimes not great, when using agency drivers, at updating their software. This was the case for you, so we are sorry that was your experience. We do try and keep the customer as well advised as we are able.
Kind regards,
The Floorsave Team.
Réponse de Floorsave
Thanks for your review. We hope you are happy with your new flooring.
Kind regards,
The Floorsave Team.
We have bought from Floorsave twice and…
We have bought from Floorsave twice and their service is excellent. Nothing is too much trouble and their advice invaluable. Samples come out quickly and any questions answered. Our oiled oak floor is now down and looks amazing!
10 mars 2025
Réponse de Floorsave
Thanks for your review. We are glad that we were able to help and that you returned to buy again! Any photos of the flooring laid would be lovely as we could add them to show other customers it in situ if you were happy to share them with us?
Kind regards,
The Floorsave Team.
Take time to think about it
Buying experience was good. Simple straight forward on the website. The delivery company are a complete shambles, four days late, no communication on the actual day of delivery and badly packed. They floor itself, spc planks, looked good, felt good, but after two weeks from installation the plank end joints have snapped and lifted making a cracking sound when walking over. Wish I had tiled the whole floor now.
1 avril 2025
Réponse de Floorsave
Thanks for taking the time to review us. We are sorry that you had issues with the delivery company, we use third party carrier, our understanding was that they tried to deliver early, on the Friday rather than the Monday as planned, which is unusual but were then unable to get to the address, so spoke to someone and offered Saturday but was told to stay on Monday.
This would have meant that the delivery had arrived as planned and not without any communication as somebody told them the earlier delivery was not possible. The flooring arrived as originally planned on the Monday. I don't believe this means it was late or without communication. It is odd to try and deliver earlier but this can be the case only if this works for the customer.
Any issues you have had with the flooring could have been looked at and we would, as per some reviews on here attest, have done our best to resolve this for you.
However you didn't let us know there was any problem and have not responded to our email directly to you.
Problems can arise, this flooring is a great product but does need to go down on a really level, smooth subfloor and without any further underlay. If instructions are followed then we would not expect issues, however we would advise anyone with an issue to please contact us first to allow us the chance to help rather than communicate just through this review platform.
Kind regards,
The Floorsave Team.
Great customer service
Great experience informed about delivery the day after ordering online
Email about delivery tracking
Text message giving a 2 hour window that was delivered in time
Friendly delivery driver
6 mai 2025
Réponse de Floorsave
Thank you for taking the time to review our service, we are glad that you are happy with the flooring and it arrived well and on time.
Kind regards,
The Floorsave Team.
Sample arrived in one day and was…
Sample arrived in one day and was perfect, did the fill in to order only to discover the delivery date was a minimum of 3 weeks away and as it was delivery to Scotland I had to phone up to arrange delivery, so I found another company with same product with no delivery as per above.
29 avril 2025
Réponse de Floorsave
Thank you for your review. We do have some products that can take a little longer so we have put it on the website so customers are immediately aware. This however, is very rarely the case as we would have explained in our telephone call to you.
Kind regards,
The Floorsave team.
Réponse de Floorsave
Thanks for taking the time to review us. If you need any help with your flooring please let us know.
Kind regards,
The Floorsave Team.
Great process
It all worked from the freindly interface with the young lady, through the technical assistance, to receipt of the product. Thank you.
9 avril 2025
Réponse de Floorsave
Thank you for your review. We are glad that you were happy with the service and hope you love your flooring. The young lady is also really happy to be considered as young! Thank you.
Kind regards,
The Floorsave Team.
Great timely delivery of flooring samples
Great timely delivery of flooring samples, nice colour and finish selection, website easy to navigate.
Was looking for some hard wearing floor covering for a new kitchen, and it's so nice to see the quality without having to drive out to a store.
22 avril 2025
Réponse de Floorsave
Thanks for taking the time to review our service, we are glad to have such nice feedback. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.
Highly recommend this company for your…
Highly recommend this company for your flooring. I moved into my first home recently and purchased flooring from floorsave. I floored my whole house with their flooring, and no issues. Had a couple issues of some of the packets arriving damaged but they were quick enough to rectify this and send out new packets asap. They made sure I had the right amount for my moving in day. Customer service was 10/10. Any issues or questions, they were super at emailing and sorting all.
24 février 2025
Avis spontané
Réponse de Floorsave
Thanks so much for taking the time to review our service. Thank you for your patience and understanding when things went wrong. We always try to resolve any issues if they arise. We are glad that you are happy with the flooring too!
Kind regards,
The Floorsave Team.
Réponse de Floorsave
Thank you for your review. We are glad it all went to plan and arrived as it should. We hope you are happy with the flooring.
Kind regards,
The Floorsave Team.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.