Great range of products at a good price . Ordering and delivery seamless . Very quick to respond to queries/advice via email. Very helpful . Highly recommend. .
L'entreprise a répondu
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Lisez les avis des autres
Very high quality floor panels! Sturdy and easy to put together. Look absolutely amazing! Professional and swift service! Thank you very much Tile Mountain!
L'entreprise a répondu
Big thanks to Fran for a very straightforward purchasing and delivery experience. I rarely write reviews, but have been really impressed with Floorsave from start to finish. Their free samples were be... Voir plus
L'entreprise a répondu
Very pleased with our purchase, but still yet to install the click and lock tiles. 30 year warranty for residential use and 10 year warranty on commercial use. 100% waterproof. Built in underlay. What... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
One of the leading wood and laminate flooring suppliers online, we also offer a wide range of flooring accesories to complete. Established in 1993, Floorsave offers expert advice as well as quality products at low prices.
Floorsave - Customer service
Écrit par l'entreprise
- Excellent customer service
- Due to our wide range of flooring knowledge floorsave.co.uk can offer expert advice on all your wood or laminate flooring needs.
Fast shipping
Floorsave can get deliveries to your property within 48 hours of order. (Excludes weekends and Bank Holidays)
Order before 1pm and have your flooring delivered within 2 working days
Coordonnées de contact
84 B&C London road, TN4 0PP, Tunbridge Wells, Royaume-Uni
- 01892576540
- sales@floorsave.co.uk
- floorsave.co.uk
4,8
Excellent
987 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Sample sent as requested
Only requested a sample but it came quickly and well packed/labelled. Product looks good - just need to make a decision!
22 juillet 2024
Réponse de Floorsave
Thanks for your review. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.
Great and friendly staff at…
Great and friendly staff at southborough branch. Helped with storing panels for 2 weeks and no issue with return of panels not used
24 juin 2024
Réponse de Floorsave
Thanks for your review. We can normally store goods in our showroom or at the warehouse for a few weeks. Thanks for coming into store to pick up.
Kind regards,
The Floorsave team.
start to finish
made my order and made a mistake at the check out company emailed with a response remade the same order customer service was good, checked the order went through notified with another email it did then, i arranged the delivery a week later had no problems with delivery floor down not much waste satisfied with the whole process
7 juin 2024
Réponse de Floorsave
Thank you for taking the time to review our service. We are glad we were able to help and get the correct order out to you. We hope you are happy with your flooring.
Kind regards,
The Floorsave Team.
Réponse de Floorsave
Thanks for your review. We are happy we were able to get this delivered to our showroom for you, thanks for collecting so promptly. We hope you love your flooring.
Kind regards,
The Floorsave Team.
Easy order system and excellent…Vinyl Flooring enquiry.
Easy order system and excellent delivery service.
1 juillet 2024
Réponse de Floorsave
Thank you for your review, please let us know if you need any further help.
Kind regards,
The Floorsave Team.
Fantastic service
Fantastic service! Samples arrived next day, order also delivered fast and the flooring is a great quality.
Highly recommend
14 juin 2024
Réponse de Floorsave
Thank you very much for your review. We are glad you are happy with our service.
Kind regards,
The Floorsave Team.
Samples
I ordered some samples that arrived very quickly. From the samples the flooring appears good quality with lovely textures. I’m yet to decide which one to order
8 juin 2024
Réponse de Floorsave
Thank you for your review. Please let us know if you need any further help or advice to help you choose.
Kind regards,
The Floorsave Team.
Sample Product arrived quickly and they…
Sample Product arrived quickly and they were the only company that offered a comprehensive range of flooring closest to my requirements
30 mai 2024
Réponse de Floorsave
Thank you for your review. Please let us know if you need any more help with your flooring.
Kind regards,
The Floorsave Team.
The lady who took my order was very…
The lady who took my order was very helpful. The service overall was amazing, not often you get personal service nowadays! Everything from order to delivery was spot on. Will be using again !!!
14 juin 2024
Réponse de Floorsave
Thanks so much for your lovely review. We are glad that you were happy with our service and happy to share your views. Thanks again.
The Floorsave Team.
Réponse de Floorsave
Thank you for your review.Please do let us know if you need any further help with your flooring.
Kind regards,
The Floorsave Team.
Quality of samples helped us decide to…
Quality of samples helped us decide to buy from this company. The SPC flooring was thicker and cheaper then other websites. Very quick to sending samples and replying to emails. Amanda reserved the flooring we wanted as they are sold out very quickly.
13 juin 2024
Réponse de Floorsave
Thanks for taking the time to review our service and products. We can normally reserve products if customers need a little more time or if the products are selling quickly.
Kind regards,
The Floorsave Team.
A quick and prompt response.
A quick and prompt response, Knowledgeable staff, Complete professional thank you very much.
28 mai 2024
Réponse de Floorsave
Thank you for taking the time to review our service. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.
This company went over and above my…
This company went over and above my expectations, on customer service and arrangements on the delivery, would recommend on every aspect, based on my experiences with Floorsave
7 juin 2024
Réponse de Floorsave
Thank you for taking the time to review our service. We are glad that you are happy with your flooring and the service proceeding!
Kind regards, The Floorsave Team.
Réponse de Floorsave
Thanks for your review. Please let us know if you need any further help with your flooring.
Kind regards,
The Floorsave Team.
I recently ordered wooden flooring from…
I recently ordered wooden flooring from floorsave but wanted to return as my daughter decided she wanted carpet instead.These things happen.! I contacted the floorave ladies who were understanding and a return arranged at my cost..When I ordered in the first instance I found I needed a further two packs so immediately contacted to add to the order prior to dispatch.When the return carraige was agreed it was at £50 plus vat so I went along with that..Upon receiving my refund, noticed a discrepancy which I immediately queried...I was told that I had been charged for two collections / carraiges totalling £120 Inc vat..at which I am flabbergasted.Explaination was "two orders"....!! The delivery I received was on one pallet and I returned one pallet so I am left to presume that by having two invoices this required two carriage charges..!!That seems to be very unfair..We live in Sheffield but as it happens have a friend who works in close proximity to the floorsave warehouse, Surrey..He could,at a push have dropped the flooring in but to make things run smoothly I decided to make things less complicated. I cannot make common sense prevail here and feel totally humiliated and annoyed that it can cost an extra £50 plus vat to transport a piece of paper attached to another package..It does not make sense at all.I have photographs and cctv footage of the one pallet being collected from my house.. I would like a refund and will follow up on Trustpilot re the outcome. Very unhappy...Followup 11.06.24.Downgraded owing to further negativity and I do not accept the explaination / response..I paid for delivey when ordered so why would I pay delivery again due to cancellation. ! I accepted the return charge at £50 plus vat ( £60 ) and dont believe the outcome is satisfactory. 11.06.24 )
7 juin 2024
Avis spontané
Réponse de Floorsave
Thank you for your review although I have to say I am also disappointed in this review considering the communications between us. Unfortunately you have misunderstood my email explaining the way it was worked out. You have paid the original cost of delivery to your house, that was £54. That was for both orders as you had one delivery. You then decided you didn't want the goods, ie there was no fault and then you agreed with our quote for £60 to collect and return to the warehouse. We did offer that you could have your friend drop it, which would have done away with the collection/return charge. However the initial charge for delivery, the £54 charge is not refunded unless there was a problem, it was delivered and so a cost is due.
We did send out the returns guide twice to you, once with your initial order and again with your returns request, we also ask that customers read this in our email.
You did not pay two charges for your two orders, you paid one delivery charge, for your amalgamated orders, and one charge to return it.
We also think it is a shame for you to ask for a refund with your two star review rather than come back to us directly.
Kind regards,
The Floorsave Team.
Ordered samples which arrived quickly…
Ordered samples which arrived quickly excellent quality flooring will now have to decide which one to use
28 mai 2024
Réponse de Floorsave
Thanks for taking the time to review our service. Please let us know if you need any further help.
Kind regards, The Floorsave team.
Réponse de Floorsave
Thanks so much for your kind review, they really do mean a lot when customers take the time to write, good or bad, although we like the good ones better!
Kind regards,
The Floorsave team.
Quick Delivery
I received the sample which matched my existing and placed my order. This all went very smoothly and was delivered on time and very pleased with the quality of wood.
3 mai 2024
Réponse de Floorsave
Thank you for taking time to review our service. We will always try to help with matching existing flooring, we are glad you are happy with your purchase.
Kind regards,
The Floorsave Team.
Prices and service were both great!
Prices and service were both great. Ordered a set of free samples on a Monday and received them on Wednesday. Ordered the floor on Thursday evening. Got a call first thing Friday morning offering delivery on Monday, and the order arrived as scheduled.
15 mai 2024
Réponse de Floorsave
Thank you for taking the time to review our service. Glad that it all worked out and happened swiftly too, we hope you love your flooring.
Kind regards, The Floorsave Team.
Réponse de Floorsave
Thank you for your review. Please let us know if you need any further help or advice on your flooring.
Kind regards,
The Floorsave Team.
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