Flowers & Plants Co. Avis 

Terrible service
Poor flowers for my 25th birthday
Went bad in less than 3 days and they wouldn’t be even sympathetic to it
First they offered a refund and then declined it because it was as too long for them to process
If they had responded properly in the first place would have saved us so much time and effort
Brandon was useless at the costumer service and pathetic in treating people

Do not recommend to anyone you will end up getting disappointed and hurt

Waste!!!!

Terrible and appalling customer service from the Canary Wharf branch. Poor quality flowers that didn’t even last a day. The shop attendant was so rude! Left a google review on multiple occasions and they kept deleting my review this instead of addressing and fixing their internal business issues. I do not recommend going to this florist. You are better off buying from waitrose

Wow Brandon who I think works at the Kensington branch went above and beyond.
I ordered some flowers and wanted to change colour from pink and purple to pink and blue as this was for a funeral and the ladies fav colour
Brandon made sure this happened then also to make sure these got there before the funeral car left Monday early Brandon got them delivered today thank you so much as this is top top service highly recommended 💐💐💐💐💐

Do not buy your flowers from this scam company! You will spend a fortune just for your flowers to turn up dead, scattered around in the delivery box, and half the size the website shows (even smaller than the small bunches they show) I have tried to get in contact with them 3 times regarding my complaint, to no avail. Others have had the same issue I see. Don't use, go to Waitrose for a lot cheaper and nicer flowers!

Ik kocht hier een Scrog-net. Na een maand was deze al helemaal uitgerokken en niet meer bruikbaar.

Ordered some flowers to be delivered in London for Valentine' Day. Ordered in the morning and the flowers were delivered in the afternoon. Beautiful flowers and very good price.

Flowers and Plants Co sent THE worse bouquet of flowers ever imaginal as a Xmas gift from USA, I complained, Freddie from customer services agreed with me re the very poor quality of the flowers, as an apologie Freddie promised to resend a upgraded bouquet on 21/01/22, an important date in our family calendar.all confirmed via e-mails.
This needless to say never happened,!!! so never mind the flowers been of poor quality the custom service from Freddie is of the same standard. My advice, don't use this florist and certainly don't take any notice of Freddies promises, they mean as much as the flowers were...DEAD.

I had ordered the Champagne and Flowers package for my other half's graduation gift. The flowers came and were such poor quality, flattened and already dying. I asked to be refunded on this as the element of surprise and occasion had been ruined and didn't want any other flowers. After chasing the refund on many occasions to no avail, they then confirmed the refund had been placed. I explained the card has since changed so the refund would need to be changed, but for a while nothing back until they stated it is something I would pick up with the bank. The refund was minimal too whilst charging way over the RRP for a bottle of Moet. Poor quality product and worse customer service.

Made two separate orders for two separate deliveries and had confirmations for both with all the correct details. First was delivered without fault and were beautiful. Second was sent to the wrong address (5 doors up from first delivery; how they managed that I dont know!!!). However as the name was correct (from the first delivery) she got a second bouquet, which was also lovely. Called the shop and a new delivery was arranged for three days later with an upgrade to the bouquet as compensation. Delivery day came and bouquet was delivered to the first address again!! Not only this, but the 'upgrade' was significantly smaller than the original! Not impressed at all. Will not be using them again. Only gave two stars as the original correctly delivered flowers were actually very nice.

Flowers delivered in a parcel box not presentation box .
Vase ordered & paid for not delivered with flowers. Phone call made vase delivered later that day, not the vase ordered. Not impressed, won’t be using again.

Incredible customer service. I sent an email and they called to fix my mistake. Very happy.
The flowers are beautiful and arrived when they said they would. Excellent service all round.

I ordered an outdoor plant for a birthday gift for next day delivery. Despite emails confirming my gift was 'on board with a driver' it later transpired that it was not - too late for a new order to make delivery on the right day. This happened twice! Eventually I got a call (as requested) and a substitute plant was identified and delivered. The gift was late, delivery costs were not refunded nor the small gesture of recompense followed through with. Just expensive mediocrity. How disappointing. There is better.

After a small blip with my flowers I contact the company and can honestly say the customer service I received from Niki was fantastic. Niki replied to my email within 30 mins and had everything sort within a couple of hours. I would highly recommend this company and they should receive a reward for the customer service Niki provide. She should be very proud
Excellent
Lynn

Quick and efficient service. Unique plants and presentation!

The order arrived in perfect condition and on time. I ordered a Peace Lily and the beautiful plant arrived in a very pretty small pot (not the cheap stuff you buy from local flower shop). I will definitely order again from them!

Last Sunday my wifes 75th birthday she got a bouquet of flowers from my son, you could not fault the wapping or the jell balls on the flowers, but they arrived in a box far to big and upside down. The flowers were wilted, badly damaged, discoloured and went in the bin straight away. I sent a email to their web site and so far have received no reply or acknowledgement. I have photographs of my wife trying to save some. Not recommended

Never had any problems with this service. Beautiful flowers delivered always on time

Used this service for many times and always beautiful flowers delivered on time

Super fast delivery. Great service. Good quality plants.
Mike

My plant came in a beautiful pot and came in perfect condition. It came with instructions which is good for me as a first time plant mum. I would definitely purchase from here again:)