Extremely delayed delivery. This is by far the worst furniture delivery experience I've ever encountered. The shipping information on the logistics carrier clearly showed that the item (a couch) w... Voir plus
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Lisez les avis des autres
DONT WASTE YOUR MONEY. Like many other reviews state, your order will be delayed and customer service won’t update you. I finally got my order and the quality is atrocious. The sink down sectional is... Voir plus
Bed side tables ordered late Nov 2022. Both items came damaged (Feb 2023), not via transit but poor craftmanship and assembly - screws stripped out and scratches on painted surfaces. After reaching ou... Voir plus
There was an accident in my apartment where the ceiling caved in from an upstairs neighbor attempting to fix their leaking kitchen sink. My 2 year old Floyd sofa was essentially soaked and ruined. Nor... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Hi, we're Floyd. We make furniture for keeping. Simple to assemble, easy to move, and steeped in thoughtful high design. A timeless solution to a modern lifestyle.
Coordonnées de contact
1948 Division Street, 48207, Detroit, Etats-Unis
- (888) 794-0527
- hello@floydhome.com
- floydhome.com
1,8
Bas
115 avis
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A répondu à 50 % de ses avis négatifs
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Great quality
8 septembre 2023
The slowest logistics I’ve ever seen
Why does everything move SO slow with your company? My product has been “out for shipping” for months and I haven’t been contacted to schedule a delivery. And I waited 3 months before that since I placed the order.
11 septembre 2023
No communication after we ordered our…
No communication after we ordered our bed. I had to contact the Bette Business Bureau to even find a phone number. We still have not received our bed, though we have paid in full. Where is the bed? How to track our purchase? Is anybody home at Floyd?
11 septembre 2023
So far my experience with Floyd has not…
So far my experience with Floyd has not been great. I ordered a really expensive couch and have received 0 updates regarding my order even though I’ve already started paying it off. Would be great if Floyd provided some sort of updates regarding order that take more than a month to fulfill
11 septembre 2023
Hardware Replacement
I broke one bolt on my Floyd tall shelf system and requested a replacement. I was told that I had to buy an entire hardware kit for $25 in order to get that replacement piece. For an $800+ set of shelves, I would expect a better solution to replacing one tiny part.
11 septembre 2023
Réponse de Floyd
Hi Alex - Thanks so much for taking the time to leave a review! We're so happy that our modular design enabled you to service your piece through Floyd. We always offer complementary solutions for orders that quality for warranty issues, but in the event that damage is not covered by our warranty, we do offer replacement parts at a modest price. If you ever have any issues with your Floyd over time, we are always happy to work with you on a solution! Please let us know if you have any issues with the new part or assembly. We are here to help!
The lag time between ordering and receiving is realllllly intense. It would be great to know immediately that two months is the norm. It factors into the purchase process.
The lag time between ordering and receipt
7 septembre 2023
Réponse de Floyd
Hi Karen - Thanks so much for taking the time to review your order. We're so thrilled that you are happy with the product, and we appreciate your comments on the lead times. We try to do everything we can to inform customers of ship by dates and delivery timelines both on our product pages and at checkout before your order. We also do our best to describe in detail what shipping looks like in our FAQ. If a delay ever occurs, which can happen in today's supply chain climate, we will always do our best to update you promptly.
Thanks so much again for choosing us for this order and we hope you enjoy your Floyd for years to come!
Don't Ask if You Don't Have an Experience to Actually Report
Three days ago, you sent me a FedEx tracking number, and three days later, it seems the delivery is still sitting in your warehouse in Minnesota. Meanwhile, you've sent me two requests for feedback, but what do you want my feedback on. Your inability to get FedEx to move the package?
7 septembre 2023
Réponse de Floyd
Hi Ken - Thanks for leaving your feedback here. Our team is taking a look at your shipment and following up with you directly. We'll make sure to take extra good care of you and get this table moving! Thanks for your patience. Your table in color is going to be gorgeous!
The beautifully designed and finished…
The beautifully designed and finished shelf brackets came on time, as promised.
10 septembre 2023
Réponse de Floyd
We're so glad you are happy with your Floyd purchase! Thank you so much for choosing us and for your positive feedback!
False shipping information
The Floyd website was incredibly misleading. The site indicated that my item would be ready to ship in 5-7 days. A week later I had not heard anything, and followed up. They informed me that while the item is ready to ship from their warehouse in 5-7 days, their “delivery partner” would not deliver it until 5 weeks later.
I paid $180 for shipping. I would have purchased from a different seller had I not been so grossly misled.
5 septembre 2023
Réponse de Floyd
Hi Rick - We're so sorry to hear that there might have been some confusion over our shipping and delivery timelines. We try to be very transparent with how your items will ship. Items will ship according to their shipping timelines as posted, but delivery timelines may vary depending on whether the shipping method is FedEx ground or freight shipping.
It looks like your order did ship within the 5-7 business days noted, but it did ship freight, as is required for the product type. We're happy to explain:
Smaller items, such as side table, are going to ship FedEx ground and be delivered in a matter of days. However, larger or more delicate items, like your modular table, or orders with more than 100 lbs of merchandise will ship freight.
Freight shipping does take longer (2-5 weeks). We note that in detail on our FAQ: https://floydhome.com/pages/faq#what-is-the-shipping-and-delivery-timeline.
Additionally, you'll always see your final delivery timeline posted at checkout before you submit payment, so if the delivery timeline doesn't work for you, you can always make the decision that works best for you.
We're always working hard to make sure these timelines are as clear and visible as possible, especially at checkout and appreciate your feedback to help us make it clearer still. If you require any support on your freight-shipped modular table, please don't hesitate to reach out to our team directly at hello@floydhome.com. We're here to help and we promise it will be worth the wait!
Very disappointed in customer service
Very disappointed in customer service. Still waiting for credit for returned items. Will never buy from Floyd again. Contacting NBC 5 Chicago for help with this matter.
5 septembre 2023
Réponse de Floyd
Hi Aris - Thanks for sharing your experience with us. We can confirm your refund was processed. If you have any questions regarding your refund, please reach out to our team at hello@floydhome.com and we'll help! Per our return policy, refunds for returns are processed after the item is successfully returned to our warehouse. https://floydhome.com/pages/faq#what-is-your-return-policy
Do NOT Order Add-Ons!
I purchased the matching headboard add-on for my Floyd Queen bed and received a different color wood. Upon receipt I reached out to customer service with an image of the mismatched headboard. I did not hear back. I reached out again a week later and still have not received a response. Do NOT recommend buying from this company!
14 août 2023
Avis spontané
Réponse de Floyd
Hi Elena - Thanks for sharing your feedback and we are so sorry it sounds like there might have been a complication with your headboard color. That doesn't sound normal at all! We definitely want to make the right. We don't have a record of any emails coming from your address on file, so we have reached out to you directly. Please correspond with your customer advocate from hello@floydhome.com and make sure that hello@floydhome.com is whitelisted so that it doesn't go to your spam folder. That can happen!
Looking forward to hearing from you and resolving this for you!
Worst customer service imaginable
We mistakenly ordered the wrong color of a bed. We immediately realized our mistake and tried to contact company. They are extremely difficult to get ahold of. They would not let us change color. Said we need to cancel order and gave us a link. Guess what, it doesn’t work. A representative told us the bed wasn’t shipping for 6-8 weeks and now they say they can’t cancel it because it’s being shipped. It’s been 2 days
The worst customer service I have ever experienced. Hopefully, we won’t be out the $2000 that we spent on this bed. It’s ridiculous.
4 septembre 2023
Réponse de Floyd
Hi Lynda - Thanks for taking the time to leave a review. We're so sorry to hear that there might have been some confusion around how we deal with order changes and cancellations. We iron all this out on our cancellation FAQ on our website ( https://floydhome.com/pages/faq#do-you-accept-order-changes-and-cancellations ) and note that orders may not be able to be canceled at checkout and in your confirmation email, but we can ALWAYS help if you make a mistake!
It looks like at the time of your cancellation request, we were able to cancel your Underbed Storage but your Bed was already slated for shipping and could not be canceled. We understand that can be alarming, but it looks like our team helped you process an in-transit return instead (which is our version of a cancellation of a shipped order).
Your delivery has been successfully canceled and your full refund is processing. It can take up to 24 hours to receive your refund confirmation email, so please keep an eye out and check your spam folders as well.
We understand you were hoping for a different color and we hope you'll take advantage of our Fall Sale to purchase the color you did want. If you have any questions at all, please don't hesitate to reach out at hello@floydhome.com. We're here to help!
Sectional
Company did not fully disclose shipping time after the initial time up until shipment. The couch wasn’t fully put together and it it very difficult to connect with an actual person. Furniture is beautiful, however the hassle may outweigh that.
7 septembre 2023
Réponse de Floyd
Hi Grace- Thanks for taking the time to review your Floyd experience here. We understand how sensitive shipping and delivery timelines are, which is why we do our best to iron out how and when items will ship and what to expect for delivery in our FAQ: https://floydhome.com/pages/faq#what-is-the-shipping-and-delivery-timeline
Small items ship FedEx ground relatively fast, but larger items or several smaller items over 100lbs will ship freight. While these items may ship in a matter of days, freight-shipped items take 2-5 weeks in transit to accommodate the bulkier orders.
You'll always see your final delivery time clearly posted at checkout before you buy. If by then the timeline doesn't match your needs, you can always make another decision.
Thanks also for your feedback on assembly. We don't currently offer in-home assembly and also note this on our website, but it is something we are looking into for the future.
We're thrilled you are happy with the aesthetic and quality and appreciate so much your thoughtful note on your delivery experience. We are always working to make it faster, which is hard when items are made to order, but we take all feedback seriously and really appreciate you taking the time to share it with us!
Enjoy your Sectional and we hope to see you back soon!
Like so many others… :(
Like so many others, I’m shocked by the disconnect between the thoughtfulness of design for the pieces themselves and the total backwardness of the customer experience. I was sent a very badly damaged piece (looked like a forklift hit it) and Floyd acts like replacing it is a benevolent act. No shortened wait time for the replacement, no work to ensure that the replacement delivery and pickup of damaged piece is as minimal of an intrusion as possible, and absolutely no compensation for all of the wasted time and effort (including catching their mistake in originally ordering the wrong replacement item…) If you have been lured in by the Form sectional as I was, I would strongly encourage you to check out the new and very similar sectional available at IKEA. I wish I had. Floyd is not a serious furniture company.
7 septembre 2023
Avis spontané
Réponse de Floyd
Hi Sarah - Thanks so much for taking the time to leave a review. We're so sorry that your original Sectional didn't arrive in perfect condition. In the event that your order arrives in less-than perfect condition, we always strive to make things right, including offering either a full replacement or the option of a full refund with return. We do understand that because this product and its replacements are made-to-order that lead times will not be overnight, but we are doing what we can to make sure your replacement arrives as quickly as possible and that your retrieval of your damaged piece is smooth. We do take your feedback and your satisfaction as well as our product very seriously, which is why we ensure your order with the option for a replacement or a full refund with return as a matter of our official policy.
If you have any issues with your replacement or decide to change your mind and cancel your replacement for a full refund, please let our team know at hello@floydhome.com and we will be happy to help.
Orders majorly delayed, poor communication and customer service
I placed my order in May and after the estimated shipping window of 5-6 weeks passed, I reached out to Floyd for an update. After making extensive efforts to reach someone, they informed me that my order would not ship until the end of October. I got the feeling that they would not have contacted me about the delay had I not reached out. I inquired about changing my order to something that would ship sooner, and they said it could not be done. They offered me nothing more than a $105 store credit as compensation for the major inconvenience.
6 septembre 2023
Horrible experience
Horrible experience. The shipping location was based on my billing location, and Floyd is giving me no options to have it delivered to my new home. I am scrambling to determine what to do....Nightmare...
6 septembre 2023
Sink down lounger still hasn't been shipped
My lounger still hasn't been shipped, and it's almost two weeks past the expected ship date. I cannot get a straight answer from customer service, and it takes them 2-3 days to even acknowledge my email. No phone number to be found, and they don't accept cancellations. So I've paid $1,200+ more than two months ago, without any indication of when the item will be shipped or arrive. A friend recently ordered a Floyd sofa and is having a similar experience. You shouldn't really send dozens upon dozens of marketing emails trying to sell products if you can't realistically deliver on your promises. Really disappointed, as I recently moved into a new apartment and still don't have a couch to sit on.
6 septembre 2023
Réponse de Floyd
Hi Jaclyn - We're so sorry to hear about the delay with your order. It looks Andi from our team has been in close contact with you and it looks like your Sectional is also scheduled for delivery this week!
While we note that shipping timelines are estimates, we also understand that made-to-order products like ours do take longer than your average mass-produced furniture. But you are also getting something different and built just for you and with durability that is designed for keeping. We're so excited for you to receive your Sectional this week and know it will be worth the wait! Thanks for hanging in there! If you have any questions about your order at all, please reach out to us at hello@floydhome.com. We're here to help!
Our headboard arrived damaged
Our headboard arrived damaged, with a large dent in the wood. When Floyd sent another heardboard, not only did it also have small scratches on it, but it was missing the veneer all around the border of the wood. When we asked for a refund, not trusting that Floyd would get it right a 3rd time and honestly not wanting to waste the materials and fuel it would take to ship yet another headboard, they refused. The best they could do was give us a $50 refund. It was a disappointing experience, and as cool as this brand looks in all their online ads etc, they didn’t deliver when it came to providing us with a quality product and service.
4 août 2023
Réponse de Floyd
Hi Jason - Thanks for sharing your review. This doesn't sound very much like Floyd at all. We're having our team dig into this and will shoot you an email from hello@floydhome.com asap. Look out for our email! We definitely want to make this right!
The couch arrived dirty and with…
The couch arrived dirty and with threads hanging out on most of the cushions. With the price of the couch, I expected more.
10 août 2023
Réponse de Floyd
Hi Megan - Oh no! That doesn't sound like Floyd at all! As we note in our return policy, if there are any issues with your Sectional upon delivery, we will make it right, including up to a full replacement. We totally get that our pieces are an investment, and we only want you to have a Sectional that you are going to love and be proud to show off. Please shoot us an email at hello@floydhome.com so we can discuss a solution and make this right for you!
Not strong still makes creaky sounds
When we bought this bed, we thought it’s gonna be strong real wood. In a month or 2 one of the board got little briloken from the top but Floyd send me another board. Thanks for that. But we didn’t like the quality for that price which we were expecting
1 juin 2023
Réponse de Floyd
Thanks so much for taking the time to review your Bed. We're so sorry it sounds like the first one had some issues! As we note in our return policy, we want you to end up with the perfect piece, so if there are any issues with it upon delivery, we're happy to replace it for one that is absolutely perfect. It sounds like we were able to get you a replacement, but there might be an issue with the quality on the second one? If so, we'll replace that too. :) Just reach out to us at hello@floydhome.com and we can discuss the best resolution for you.
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