Floyd Avis 

The customer service has been horrible. We order a bed 11 weeks ago expecting 5-9 weeks per their website. There is no way to follow up with anyone directly. After a 2 emails, they said oh great news! the bed is on its way via our freight company RXO. That was 2.5 weeks ago and RXO states they never received the order. Still no response. DO NOT BUY ANYTHING FROM FLOYD.

Absolutely miserable experience. I purchased over $700 in bedside tables from Floyd in NOVEMBER 2022! On the site it said it would be delivered before Christmas. It was a christmas present, and literally on Christmas day we received an email saying that actually the product never shipped and wouldn't ship for another 5-6 weeks from the date of the notice. I had to scramble and buy a giftcard for my daughter instead and apologize that no christmas presents would arrive in time.

6 weeks later (end of Jan), no update from Floyd. I emailed again and they took 13 days to respond. Finally, their response comes, and the tables are delayed again and its another "5-6 weeks from the date of this notice".

So, 6 weeks later, I email again as the date has come and passed, it's now March and the company has taken my money and provided no products, has been cagey whenever I email, never replies in a timely manner, and then makes promises that they never deliver. Finally, a week after I emailed in March, they replied again saying 5-6 more weeks. They have never offered a discount, any money back. I spent $700 and don't expect to ever ever even see the product. I can't log into the site and there's no way to get an update except to use their contact form and wait 10 days for them to reply.

This has been the most horrible customer experience I've seen in a long time. Avoid at all costs.

Do not purchase from this company. They are the absolute worst company I have ever dealt with. I am sorry that I did not do my due diligence and research customer reviews as they are all bad. Horrible just horrible. You can find much higher quality and aesthetically pleasing products than what you get from this joke of a company. Products did not look as they were advertised and are way too expensive for what you get. Customer service is awful. Do yourself a favor and go elsewhere. Floyd should be ashamed of themselves. Stay away.

Purchased the sectional on September 5th. Delivery estimate was early October. In February there's still no couch to be found, one half was made and other half went missing. No customer support and at the end offered a refund after holding my money for 5 months.

HORRIFIC EXPERIENCE, STILL NOT RESOLVED! No customer service phone number to contact when the wrong order was sent to us. We spent thousands of dollars on a bed frame over Black Friday ( late November). It is now late January and the incorrect order is still sitting on our living room floor. Have to email with inept customer service who takes 3-5 business days to even respond. The matter could have been resolved in minutes if there was a phone number. This should be illegal business practice.

We ordered a couch in October that was supposed to be delivered within 3-7 weeks. Floyd had us deal with a middle man called RXO to coordinate the delivery of our shipment, which is misstep number one. Why am I paying you for furniture than having to take hours out of my life each week to follow up with RXO? In mid-November, RXO said that they had our sectional but not the pillows so could not deliver our couch. We pleaded with Floyd to let them ship the couch (RXO said there was a hard hold on the delivery) but Floyd would not release the couch until the pillows arrived at the RXO center. As of last week, after two months of waiting, RXO now says they only have the pillows, and NO COUCH. Where did the couch go?! Floyd's response to that has been they can order a new couch but it will take until March. We ordered this couch specifically to get here for the holidays. I've called pleading to talk with a supervisor many times but no one will call me back. As of today there is still no plan they have offered to send us the couch we have paid for. Atrocious.

Three pieces of our new sofa arrived damaged, as they were shipped with no protection other than loose plastic wrap.

I tried calling the company immediately, only to learn that Floyd has no customer service number. The only way to get in touch with them is email.

So frustrating.

I have two Floyd tables, a rectangular table in Fog and a round table in Birch. We've had major quality issues with both.
The original round table top had a beautiful veneer but he clear coat was bad so it was returned for another. The replacement looked like a lower quality veneer was used and the table top has now warped to the point that one of the legs no longer touches the ground. Speaking of legs. One of the original legs had a giant metal bur on it which sliced my hand open when I was taking it out of the box. The leg was replaced as well. The rectangular table top has now bowed in the middle by half a centimeter. I would love to return both to get my money back but it is a battle. Will likely be stuck with another shoddy replacement.

This is to balance out the inherent bias of reviewing (i.e. people are more likely to write one in case of a bad experience). I bought the Floyd sofa, delivery from XPO was fine, and the sofa is extremely solid, well designed and manufactured. I'm very happy with it!

Floyd has the nerve to charge over $700 for shelves I have to assemble myself—-that are drilled wrong. No customer service. No phone service, no one answering their own chat line, no one answering 4 emails. Appalling.

It's the worst company I've ever dealt with as far as customer service goes. I have written so many emails to get something done and the response time is horrendous at best.... what company in this century does not have a 800 customer service number to speak to a live CSR???? I mean really..... I'm still dealing with them for 2 orders I placed and they can't even refund me the right money for the right item from the right order...I mean they are just all over the place and with them not answering emails until after 7/8/etc days, it just makes the whole experience suck all around.... I hope that everything I bought lasts because otherwise is a company that charges a lot of money for their products but with extremely bad customer service and perhaps not so great products...time will tell if these sofas and rug lasts. Bought 3 sectional pieces and the 8x10 rug but really, I wish I had never done so.

A very satisfactory purchase of the Bed and Mattress, from online order to delivery and return. Delivery was made after about 4 weeks by XPO. XPO was timely , efficient and very professional: they called a day ahead of delivery, confirmed delivery on the date and 30 minutes before arrival. They helped put all the boxes neatly in a corner of our home. Return of the storage was easy with refund credited quickly.
Assembly: we recommend watching the Floyd video on YouTube (not the others) before opening the boxes then rewatching it during the assembly. For the storage, highly recommend that you assess the dimensions and watch the video first before deciding. Do not destroy the boxes and their padding until the very end.
Storage: assembly is cumbersome. Requires that you undo the straps that have been fixed under the bed (a task that is not that easy as the bed is low); and then you will end up not using 2 or 4 bases (2 for each storage). Storage place is very small.
In summary: we love the minimalist style of the bed and its low height. Floyd products are of quality and its services, including XPO, are customer-oriented, fair and very good.

I placed an order online for a sectional couch by mistake and requested to cancel it within hours.
It took 13 days for Floyd to respond to tell me that they couldn't cancel it because they could not catch it before it shipped.

That is false information. On Floyd's website, it states, "Estimated delivery time 6-9 weeks". Also, they could have caught it if they had tried to cancel it when I requested.

Now they are claiming that I have to fill out a return request form, and there's a chance they can re-route my order, but when attempting to access the return request form, an error is provided. Effectively meaning there is no possible way to cancel an order even if it's more than two months out from shipping.

This company either carries malicious intent or gross negligence. They are an absolute horror to deal with either way and not in the fun Halloween sort of way. Avoid at all costs.

Floyd unfortunately delivers with XPO (look up XPO on TrustPilot). We had all kinds of trouble getting the delivery sorted out (XPO was very unprofessional and unhelpful). Floyd doesn't list a phone number on their site. Email communication was slow.

I'd give the Floyd bed platform itself 4 out of 5 stars. The assembly video was helpful. I'm not sure we'd buy again from Floyd. Though we're happy with the bed (hence three stars), getting it was rough. I was marketed and priced like a premium product but the experience was not even average.

The bed is less than stellar. It was disappointing to realize just how low to the ground it is--I couldn't even slide certain storage containers underneath. You'll need something in between the mattress and platform bed to keep the mattress from sliding around on top of it. Personally, I think the headboard attachment is necessary, but that unfortunately, that will run you extra. Concept was good, marketing was great, but it simply didn't meet expectations.