Very poor customer service, particularly with regards to cancellations and refunds. I booked my flight through on Indigo airlines through Flysharp and the flight was cancelled by the airlines. I was p... Voir plus
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Lisez les avis des autres
I would strongly advise against booking with Fly Sharp. Even if they offer discounts, it’s far better to book directly through the airline or official websites. Their customer service is extremel... Voir plus
I was well pleased how efficient the service provided in booking my flight meticulously from the start to end.In particular I was handled very politely by Mohit who was able to suggest various flights... Voir plus
L'entreprise a répondu
Was really worried about my trip for ‘Umrah in thebholy month if Ramadan being cancelled 😢 due to the ongoing situation in the Middle East. However, after speaking to MANVI i was reassured she helpe... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
www.flysharp.com is a UK based cutting-edge online travel company committed to providing travellers with unbeatable value on global journeys. Specialising in both flights and hotels bookings, Fly Sharp serves a diverse array of travellers, whether one's plans are for leisure, business, or spontaneous getaways. The company is renowned for its enticing offers on last-minute deals and premium travel, including distinguished business and first class options. A hallmark of Fly Sharp is its robust alliances with prominent airlines, ensuring competitively priced flight tickets that facilitate dream journeys without financial strain. Fly Sharp's user friendly website is designed for simplicity, transforming booking into a seamless experience. Fly Sharp presents a vast selection of curated deals on flights and hotels that cater to a spectrum of tastes and interests, ensuring every traveller can find an experience that resonates. With a team of experienced travel advisors, exceptional customer support is provided 24/7, year-round, affirming Fly Sharp’s dedication to service excellence. In terms of assurance, Fly Sharp holds IATA Accreditation and is a Civil Aviation Authority's ATOL member, offering financial protection on many flight and flight-inclusive holiday bookings. Many of their flight bookings and flight-inclusive holidays include financial protection for customer peace of mind. Please verify which protections apply to your individual booking and consult our booking conditions for more detailed information on financial protection. Set off on your next escapade with Fly Sharp, where value, convenience, and a world of possibilities are always within reach. Embrace the straightforwardness and trustworthiness in every booking with Fly Sharp.
Coordonnées de contact
PO Box 783, SOUTHALL, UB3 9TN, UB3 9TN, London, Royaume-Uni
- 0208 843 4250
- info@flysharp.com
- flysharp.com
3,3
Moyen
3 k avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Very poor customer service
Very poor customer service, particularly with regards to cancellations and refunds. I booked my flight through on Indigo airlines through Flysharp and the flight was cancelled by the airlines. I was promised a full refund within 4 weeks. However whenever I phone up they keep on saying that it is delayed, refuse to take ownership or responsibility saying it is not their faut. Spoke to someone who gave her name as Arathi at around 12:50 pm GMT on 16/04/2026who was rude and unhelpful.
16 avril 2026
Avis spontané
I had booked a ticket from booking.com…
I had booked a ticket from booking.com flysharp , I had made a mistake while booking the ticket and as soon as I saw it I called the flysharp to change it . I was told to pay more money to fix that mistake and I did on the 15th of march and I was told it will be sorted in 24 to 48 hours ever since that day the guy dealing with my booking ‘felix’ is dogging me around, every time I call them someone or the other picks up and says felix is not in the office and they will ask him to call me back asap for 15 days I’ve been hearing that same excuse on 15 of April I had called back and one lady picked up and said he will be calling you back, I called back in 10 mins one other male received and said he is done for the day, I then said I just called like 10 mins ago and I was told he was on another call, he then replied saying oh I don’t know he might be off or on his break , this people have been lying every Since and I don’t know how legit this company is, please avoid this travel agent, it’s more like a fraud
15 avril 2026
Avis spontané
Worst customer support
Worst customer support. The number they have given doesn’t work and the email looks suspicious and takes forever to reply. I had to reschedule my flight and I have been trying to contact them for 3 days now, with any luck. Please do yourself a favour and do not book with them.
12 avril 2026
Avis spontané
I spoke with Kunal from Flysharp
I spoke with Kunal from Flysharp, and he has resolved the enquiry very well
14 avril 2026
Avis spontané
Réponse : Fly Sharp
Dear George,
Thank you for taking the time to share your positive experience.
It's wonderful to hear that Kunal from Flysharp was able to assist you in a satisfactory manner.
Regards,
Fly Sharp
Was assisted by Kunal over call…
Was assisted by Kunal over call regarding refund, was a great help.
13 avril 2026
Avis spontané
Réponse : Fly Sharp
Dear Aashi,
Thank you for taking the time to share your positive experience with us. We are delighted to know that Kunal was able to assist you effectively and satisfactorily regarding your refund.
Regards,
Fly Sharp
I would strongly advise against booking…
I would strongly advise against booking with Fly Sharp. Even if they offer discounts, it’s far better to book directly through the airline or official websites.
Their customer service is extremely poor. It took around 4-5 weeks for us to receive a refund, and even then, they deducted additional fees during the cancellation process. In fact, you’re likely to receive a better refund if you book directly.
I had to call customer support multiple times just to follow up, and they still delayed processing the refund. Overall, a very frustrating experience and not worth the hassle.
23 mars 2026
Avis spontané
Shocking customer service
Shocking customer service, dishonest staff. Never use again. No reply to email and promises of someone will call you back.
12 avril 2026
Avis spontané
Réponse : Fly Sharp
Dear Valued Customer,
We are extremely sorry for the poor experience you've had with our customer service recently. Please accept my deepest apologies for the inconvenience this has caused you.
Could you please, at your earliest convenience, provide us with additional details regarding your experience, citing the specific incidents that led to this dissatisfaction. Also share your booking reference number.
Regards,
Fly Sharp
Okay i will send you from another email…
Okay i will send you from another email tell me which email you want me to send to.
12 avril 2026
Avis spontané
Réponse : Fly Sharp
Dear Babaldeep,
Please write to us at info@flysharp.com and share your booking reference number along with your concerns so that we can look into the matter as a priority.
Regards,Fly Sharp
I booked with FlySharp on the 5th March…
I booked with FlySharp on the 5th March for a Trip to Thailand, was promised a full refund on the 7th of March and 5 weeks later… I’m still chasing this refund. I have sent emails to them and still haven’t got back to me.
5 mars 2026
Avis spontané
Réponse : Fly Sharp
Dear Jack,
We sincerely apologize for any inconvenience you may have experienced related to the refund of your trip to Thailand.
We kindly ask that you share your booking reference number with us, so that we can expedite the refund process.
We will be personally monitoring the progress and will inform you as soon as we have an update.
Regards,
Fly Sharp
Réponse : Fly Sharp
Dear Navjot,
Thank you for taking the time to let us know that you had a great experience.
Regards,
Fly Sharp
Réponse : Fly Sharp
Dear Saima,
Thank you for your compliment. We aim to provide the highest quality service possible. Your positive feedback means a lot to us.
Regards,
Fly Sharp
I am 100% happy excellent coustmer…
I am 100% happy excellent coustmer service well done
11 avril 2026
Avis spontané
Réponse : Fly Sharp
Dear Nimra,
Thank you so much for your kind words. We are thrilled to hear that you enjoyed your experience with our customer service.
Regards,
Fly Sharp
£550 to cancel 20 minutes after booking...
Had to cancel a flight around 20 minutes after booking because I had to change some dates. Charged me £550 to cancel. Then shortchanged my refund by another £250.
4 avril 2026
Avis spontané
Réponse : Fly Sharp
Dear Kayleigh,
We apologize for any inconvenience you may have experienced.
We understand that you were charged £550 for cancelling your flight. However, please note that our standard policy allows cancellations with minimal charges, if carried out within 24 hours.
May we kindly request you to share your booking reference number with us? This will allow us to give priority to your concern.
Regards,Fly Sharp
Wouldn't even give 1 star
Wouldn't even give 1 star. How they operate is beyond me. Rude, unhelpful and the number is there just to take money.
Should of checked reviews before buying through them.
The 5 star reviews are comical...
31 mars 2026
Avis spontané
Réponse : Fly Sharp
Dear Tom,
Thank you for taking the time to share your feedback with us. We deeply regret to hear that your experience with us did not meet your expectations.
We also acknowledge your skepticism of the 5-star reviews. We strive for transparency and all our reviews, positive and negative, are from real customers. We cannot explain why other customers have different experiences, but we can assure you we take each review seriously and use it to better our services.
Regards,
Fly Sharp
I’m very happy to book my flight ticket…
I’m very happy to book my flight ticket with fly sharp, Kartik was very helpful and co-operative.
I wanted to re-schedule my flight, so Kartik helped me to do it. I will definitely refer to my friends and book my flight tickets with fly Sharp.
9 avril 2026
Avis spontané
Réponse : Fly Sharp
Dear Shefali,
Thank you for taking the time to write to us. We deeply appreciate your valuable feedback.
Regards,
Fly Sharp
AVOID THIS SCAMMING COMPANY!!
AVOID THIS SCAMMING COMPANY!!! FLIGHT CANCELLED BY AIRLINE, IVE EMAILED THEM 5 TIMES IN THE LAST 2 MONTHS REQUESTING A REFUND. IGNORED EVERY TIME WITHOUT REFUND
6 mars 2026
Avis spontané
Réponse : Fly Sharp
Dear James,
We are deeply sorry to hear about your recent experience with us.
Providing exceptional customer service and resolving issues promptly is of utmost importance to us. We regret that we fell short on this occasion.
Please share the booking reference number so that we can track your refund process intensively.
Regards,
Fly Sharp
Rude ill informed customer service
Rude ill informed customer service. I had queries about our flights being rescheduled, baggage allowance and updating our contact details on the airlines websites. I had over 7 phone calls and 3 emails with Flysharp, till I got answers from them.
Highly do not recommend
8 avril 2026
Avis spontané
Réponse : Fly Sharp
Dear Adelphia
Please accept our most sincere apologies for any inconvenience you may have experienced.
At Flysharp, we take pride in ensuring our customer's satisfaction. Evidently, we fell far short of meeting your expectations on this occasion and we understand how disappointed you must be.
To address the issues you have raised, please share the booking reference number with us
Regards,
Fly Sharp
Definitely not recommended.
Definitely not recommended.
Air India have changed my flights and need to find out what can be done about it.
Called twice, yesterday and first thing this morning, been told twice that I would get a call back from the relevant department with in 15 minutes.
Still waiting……..
8 avril 2026
Avis spontané
Réponse : Fly Sharp
Dear Valued Customer,
We understand your frustration and sincerely apologize for the inconvenience caused to you due to the flight changes by Air India and our delay in response.
Please note that customers who face unanticipated flight schedule changes are generally offered with alternatives such as rescheduling to another flight or a complete refund depending upon what suits the customer the most.
We request you to kindly share the booking reference number with us in order to prioritize the case and resolve it amicably.
Regards
Fly Sharp
Flights got changed causing huge…
Flights got changed causing huge inconvenience, when contacting customer support they would not offer any assistance to change and were very rude. No matter how much money you save with this company if you book, do not do it - if anything goes wrong you will receive no support.
8 avril 2026
Avis spontané
Réponse : Fly Sharp
Dear Matthew,
We sincerely apologize for the inconvenience you've experienced due to the changes in our flight schedules and the challenges you faced while seeking assistance from our customer support.
We assure you that your feedback has been taken very seriously.
please share the booking reference number with us so that we can thorough investigation into the matter to ensure that such instances do not occur again in the future
Regards,
Fly Sharp
Don't use this company
I booked my India holiday with this company.
Once they got my money, any help i required, i got no answer. No one answers the phone and no reply to my emails. Don't use this company.
17 février 2026
Avis spontané
Réponse : Fly Sharp
Dear Kishor,
We would like to sincerely apologize for the inconvenience you have experienced with our service.
In order to rectify the situation, could we ask for your booking reference number and details of the issues with which you needed help. This will enable us to investigate the situation further and make amends accordingly.
Regards,
Fly Sharp
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