FOCO Avis 787

All they do is lie. I pre-ordered a christmas ornament that said it would ship no later than 12/15. Once 12/15 passed, it changed to 12/22. Once 12/22 passed, they told me it’d ship today, 12/24. Nothing. This company might actually have the worst customer service I have ever experienced. Never pre-order anything from them. Probably shouldn’t order anything in general from them. They just lie about your order status. I’m not sure the christmas ornament I ordered will ever arrive at this point. Then they just gaslight you. Their instagram account, their email address. Just an awful company. It feels like they genuinely stole my money.

If I could give this company a zero I would . Ordered a Christmas sweater for two day shipping December 15th at 5 pm est . Order was labeled the next morning at 10 am est . Sat there on labeled status . I finally reached out to customer services Thursday afternoon the 18th no response . Package continued to sit there . Reached back out on the 22nd of December they finally wrote back claimed the item was out of stock and were refunding my order . Don’t waste your time . Check other reviews as this is common here .

FOCO lies about how they handle returns. There is no apparent quality control on the products. Plus, there is no customer service phone number. Run, do not walk, away from patronizing this business.

My experience with shipping didn't go well, however it was rectified. More than satisfactory I received customer service help from (BREANNA) she guided me through the process in rectifying my order. She was very professional and knowledgeable in the matter at hand. Her assistance will allow me to make future orders.

I would give 0 if I could, ordered a football shirt for Grandson on 8th December, the past 10 days I e been emailing and getting no answer, even I threatened to take legal action I get email to say it’s out of stock so won’t be coming, this was grandsons Xmas present, I have no extra money to buy anything else as a pensioner & they still have my money, they said to pick something else but I am demanding the money back as they are obviously a scam firm & should be avoided at all cost, I’m fed up with people like this taking hard earned money from people for nothing in return, I will be reporting them to trading standards as already got process in motion.

Ordered a Boston Red Sox Fenway Park BRXLZ Stadium. Received notification item shipped only to receive a set of Michigan Beverage Coasters. Reached out to customer service and took days to receive a response only to learn company unable to resend correct item. Thanks to the company's error - Xmas ruined for a special young man!!!

Received a message that my order was out for delivery. 8 days later received a message that my item was not available because of inventory issues.

The company messaged me that they had to cancel my order (during Christmas time!) due to an inventory error. While I appreciate them letting me know and issuing a refund, I am now a week out from Christmas left floundering to find another suitable gift that will also arrive in time. This just added another stressful task to my plate in an already stressful time. Can't say I ever want to purchase from this company again when they can't even honor their orders or reflect accurate inventory for their consumers. Now I'll have a disappointed little boy who won't be getting the one gift he asked for specifically.

I used the enclosed shoe size guide provided within the company’s website. Ordered Texans Crocs, shoes several sizes too small and wanted to exchange them, however, company does not pay for shipping returns and, couldn’t guarantee the size I needed would be available. Terrible return policy and I will not ever order from this company again. AND, I just received more items from them that I ordered for Christmas gifts, and SAME ISSUE, except this time it’s for clothing. I am extremely disappointed and also very aggravated because now I am back to square one, needing to re-shop elsewhere, and I am out the money.

I placed an order and after I got a notice that it was being shipped, a few days later the order gets cancelled.
I get an email with the following
"Unfortunately, we need to inform you that due to an error in our inventory, we had to cancel and refund the following item from your order:"
This is ridiculous. And they didn't even offer a discount coupon for my next order to make up for this mess, just a sorry for the inconvenience.
Will not be ordering from here again anyway.

I ordered items in October which were supposed to be delivered early December. However, after waiting (back ordered) I received text package was delivered but was not. I reached out via email to FOCO. They emailed me back with same “Delivered “ email from post office. Item was not insured so no refund was given. FOCO responded with duplicate email of “Delivered”. No phone contact. Customer Service is terrible after they get their money

Pre-ordered something in april with delivery time of October. Then it switched to December 4. Now says February 2026 and it's supposed to be a christmas gift. Told them to cancel the order and they promised me a refund but instead sent me an emailed gift card which is useless because I'll never shop with them again. No phone number to actually speak to someone. Just have to rely on email. Guess I'm just out $128.

FOCO make great products. But they don't honour their vouchers. In our case, they told us to order, promising a refund on the voucher's discount. We made the purchase and they refused then to pay the discount. Very, very unprofessional and hardly the way to treat a regular customer. Paul Hodgson, their Marketing Manager, didn't even acknowledge our communication. Perhaps they just don't care. If so, they won't last long.

I’ve ordered 5 BRXLZ items from FOCO. Yes they are challenging to put together but have a little patience and double check each row before moving on. (I had to tear the big stadium almost all the way down because I was off one space).

Long story short I messed up some pieces on a football with glue. I emailed customer service and they replaced the pieces I needed even though it was totally my fault. They were very prompt in responding and it was the most amazing customer service I have had in a long long time

I've purchased a lot of items from FOCO but mainly their bobbleheads. FOCO loves to take your money for a pre-order bobblehead and then seems to randomly select a shipping date that they will eventually push back (sometimes more than once). Case in point, I finally received my Jayden Daniels bobblehead after the initial ship date was pushed by by a couple of months and I had pre-ordered an Ovi bobblehead back in April and it was supposed to ship out today (I checked their webpage yesterday and it said "shipping out no later than 12/4) but just checked it a few minutes ago and now the ship date is NOW 1/29/2026! No notification or anything...I reached out to them regarding the Daniels bobblehead and it was like pulling teeth just to get a $10 credit.

If you do a pre-order, plan on waiting over half a year before getting the order.

Breanna got back to me immediately and sent over missing instructions on a PDF. Excellent customer service. Thank you 🙏

My ordered arrived within 3 days, which was excellent as it was to the Highlands. I did have an issue with one of the items but the customer service was outstanding. A quick response and sorted out with no hassle. Would highly recommend.

I placed an order over the weekend. Within a minute, I looked at the order and I noticed an item was missing. I tried IMMEDIATELY to correct it. There is no number to call to fix the issue. I sent several emails to fix it. NO RESPONSE. I received a confirmation that they processed the order WELL after all my requests to ADD an item to it. Both items are needed at the same time and rushed. I paid for 2 day shipping . They showed no concern to add what is needed. NO one bothered to respond to my URGENT messages.
DO BETTER FOCO!

Bought on Black Friday deal. Then a better deal and would not price adjust.
Will return order and not buy again

I ordered a model to build and was missing lots of pieces. I got in touch with them and they were very professional to ask what pieces I was missing as they would replace them. I sent what I needed and they said to make it easier they would send me out another model at no cost to myself. Extremely satisfied with the way they handled my problem and very quick response time too.