Food Lion Avis 

So as most customers here I normally love shopping at Food Lion. But here lately it's easier shopping at Walmart, which seems to be the case for many across NC. I placed an online order today. First before I get into the actual issue I had here are some other issues I ran into: (1) Buy 1 get 1 items only applied if they were 2 of the EXACT same item. Not 2 items in the same brand. Which is insane. Cause if I can get it with 2 different items of same brand in stores I should be able to online. So I end up spending more because of that. (2) Trying to choose substitutes has changed. You can no longer search and choose the item you want. You are given a list of 5 items that Food Lion considered similar(usually not even close to being similar) and if you don't choose one of those then you have to choose best comparable and put in notes what you want. But then shopper completely ignores the notes and refuses to give you the items you asked for. (3) You can no longer send messages or chat with shopper. They can't reach out to you about item related questions or substitute concerns and you can't contact them. (4) Shopper does whatever they want and gets away with it. They don't read notes I spend hours putting in for each item giving valid substitutes that I deem decent substitutes, instructions on what I want, ect. And if you deny the substitute, there isn't an option to choose a different item for them to get for you instead. So then you have to turn around and either reorder or go somewhere else to get the items that the shopper ignorantly grabs random items they choose to. (5) My actual issue is that I called today while shopper was shopping because half items I ordered was marked "missing" when I ordered a substitute and they didn't get the sub or a recommended item. They just point blank skipped it. So the person gave me free delivery and a coupon to shop again to get the items the shopper messed up. So then the items arrive and half the stuff is missing or wrong. Like I ordered 6 of the SAME Starbucks frappuccino coffees in COFFEE flavor and they send 3 coffee flavors and 3 caramel. Why would you do that when they order says 6 of the same. If they aren't all available, then mark that so and get substitute for the others. But that didn't happen. So I called again and was given a refund. So then I get the finalized receipt and not only did they recharge me for the delivery service they blatantly ignored the fact that it was previously refunded to me. Or they just didn't care and recharged me anyway. Either way I'm angry. Ordering online sucks now. They made it harder to order online and get the items and substitutes that I really want. Customer service either lies or just goes back over what one customer service agent says and do whatever they want instead. I'm just going to go back to ordering on Walmart.com or their app because it's by far the best app so far since Food Lion decided to make everything that much harder for customers to order. It seems like Food Lion has gone down the toilet and is loosing so many of their customers because of horrible customer service, horrible employees, bad online and pick up services. Y'all need to get y'all's sh¡T together because y'all are loosing way too many of your customers because of crap that should be easy, a given or a simple minor standard.

I brought a box of smash beef burgers food lion brand they did not taste like beef at all. The also stranck to the size of silver dollars. The box said,
100% beef a d they tasted synthetic chemicals smashed together. I also brought a 6 pack of Linsey ices and they tasted synthetic also. I had to throw the food in the garbage. For now on I WILL be very careful when I buy all my food. I will not buy any more food from food
Iion. If you shop at food lion be careful what you to eat.

I went to the Food Lion in Clinton SC Sunday morning 8 Feb, as I was pushing a cart in the interior doors the anti theft wheels locked up, almost making me fall over the cart, I did get a abrasion on my right foot from it impacting the cart, I brought this to the store managers attention showing him the abrasion, he said it’s a new system and he needed to look at the settings, needless to say as I exited the store he was still sitting at a computer, Beware this is the 3rd time this has happened to me,

I visited food lion McCormick store and I had to used bathroom and then shop the manager followed me everywhere in store and the other night I bought an item I have a video of manager wispy to tall black girl the cashier watch that guy I never stole anything from food lion new in town I think it discriminates against brown people ( the should not discriminate any one i was thinking to upload video of him and what he doing to paying customers I think he should be removed immediately ( I have many pictures of him following me in store)

They claim that there customer service is there top priority yet they can't be bothered to answer the phone. And if by a miracle you get someone on the phone they are incredibly rude.

Worst Food Lion ever. Did pickup order for the snowstorm they never shopped. I showed up to ask why they apologized and said theyd shop it tomorrow and will call me but it will be ready at 8:30am. Never received a call so i called and spoke with Kelley who said they cancelled my order without my consent. Called customer care who said the order was never cancelled. They tried calling the store and no one would answer. Called store ten more times to speak to Tracey who first lied and said it was cancelled then told me i needed to call customer care back to cancel my order because theyre too busy shopping other orders and they cant do mine anymore. I asked for district managers number and they said they didnt have it. Still have received a refund and was on hold with customer care initially for an hour and 30minutes. Time i dont have because i have a job. Very unprofessionally. Workers need to be fired

I go in this store (Reed Street, Leland NC)two to three times a week.  This morning January 7, 2026 between 9:00am-10:00am I went to the deli to place a order,  I stood in front of the deli counter, Sarah looked at me stop what ever she was doing started walking towards the counter passed me and went behind me then started putting bread on the shelves. I stood there 7 more minutes until the young lady from bakery came to serve me.. In the last 6 to 7 months I have reported her to three managers, two stores managers and the deli manager.  I let 2 of the managers know that she is starting to race discriminate against me ( I am a black woman)Once I spoke with the managers you would think customer service would get better.  It only became worse with me getting anything from the deli if Sarah is in deli.  They will wait until she walks away, then they will serve me or I just do the same. So I decided to call corporate since this is a going problem with EMPLOYEES BEING RACIST. It has been 4 days and still no call or email back yet.

For the most part I like this store (Eastern Shore of Virginia locations). However, the online shopping experience needs a lot of work. Mostly I think they need to train their picker staff and 3rd party delivery servers better.
There is always a problem - the picking staff does not seem to understand anything about how you pick quality produce. This is a teachable skill - train your staff. Also, if an item is a buy 1 get 1 or buy 2 get 1 free the staff should be aware of these specials and make sure those items are included in the online order. Both these problems originate in the store with Food Lion staff - again train your staff.
3rd party delivery - In the ordering process there is a comment section on delivery instructions - Please train your staff to read and follow these instructions!

We were in the store on 12/28/25 around 4 PM Rude floor manager.

North East, MD store (21901)Received a $100.00 FL gift certificate as a Christmas present from my brother. I used $41.00 on 12/26. Attempted to use it for a $36.00 purchase on 12/28 and was told "we can't accept it because it's been printed." When I told them it was used on 12/26, the manager said, "IF it was used (implying I was lying), then it shouldn't have been." It WAS used and was perfectly valid. The instructions on the gift card said to PRINT it out to use it. When I pointed that fact out to the so-called "manager" (older man, short, gray beard) he just gave me a blank stare and said, "Sorry, but I still can't help." Food Lion, you have cheated me out of $58.00 that we needed for groceries! I have been a loyal customer of this store since it opened in 1998 but no more! Was it worth it, Food Lion, to lose an account worth thousands each year because you didn't want to honor a perfectly valid gift certificate??? I will be filing a formal BBB complaint against this store. Also, heavyset female clerk with black hair (appeared to in her 30s or 40s) was VERY rude. When I attempted to tell her that the instructions on certificate specifically said to PRINT out the certificate, she snapped, "I don't have time for this!" and promptly turned her back on me. I don't have time for you anymore, Food Lion. It was a humiliating experience. I was treated worse today at Food Lion than I've ever been treated at Walmart.

I brought my own reusable bags to the Food Lion in Berlin, Maryland. The cashier rang up my groceries and pushed my items and my bags to the end of the bagging area, handed me my receipt and walked away from the register to stand at the entrance of the store. I turned to another cashier whom I think was the on-duty manager and asked if cashiers do not have to bag in reusable bags and her response was “ no they don’t. You can ask them to.” My response was that should be posted at the registers. If cashiers don’t bag in reusable bags, why does Food Lion sell them? This particular store doesn’t have any self-checkout registers. This store is in a town and county where recycling is mandatory. There are recycling bins outside the door of the store.

When I asked the manager how to request products, she told me to get online. So I did. A few weeks later I receive a call from her boss saying how much they appreciate their customers and that she would look into getting the products back on the shelves, lite soups that were removed, fat free products they once carried, lite version of salad dressing they already carry. I was told she would make a follow up call to let me know if there was a problem getting the products back. Ha! Never heard from her again. And none of the products have been restocked. Obviously, from reading all the other reviews, they don't give a damn about their customers. I'm shopping elsewhere from here on so I can get the products I have to have without going to two different stores.

Cashier held three boxes of frozen food in their hand, scanned it five times, then subtracted three, and added back two; that makes getting charged for 4!! Took several minutes to get that sorted out.
Aisles are full of and sometimes blocked with freight, empty pallets, shopping carts of empty cardboard, it's a real obstacle course to shop and a LIABILITY for customers to trip over -I cannot believer they don't care about that one with the high number of elderly customers. Several trips have seen aisles almost completely blocked, only the brave would venture down those.
Stocker was actually vaping! Same one on two different visits!! Have given them several attempts to improve, but the place is sinking , slowly, but it is definitely sinking and they don't seem to care.
Food Lion #0939 4621 Hillsborough Rd Durham

Very clean and well organized. Weekly special are true savings. Good variety and fresh vegetables and fruit.
We save at Food Lion on Denver, North Carolina.

I went to Food Lion on 12/10/25 @12:51PM. 907 S. Chapel St. Newark, DE. They had 2 lines open. I had to wait 15 minutes in line, for 4 items, Meanwhile, there's 4 or 5 employee's just hanging out and talking in the customer service area. There was another guy behind me that had 2 items. The cashier from the 2nd open lane came over and got the guy behind me becasue he knew him.
This is typical for this location. I call it the "ghetto" food lion. It's alway's filthy and they don't have an express, or self check out for that matter. This is definitly the last time I run in here to pick something up. I don't have the 45 minutes to an hour to pick up a couple of items. My cashier was very nice. But they are usually not at this location. My other experience with them, they were rude.

Food Lion will never get my support again after how they treated my daughter.

Food Lion on Hampton Roads Pkwy in Suffolk VA has a very rude employee who told me to make sure I put my hamburger in a bag before I bring it to her register next time. Now, normally I’m a pretty easy going person and I would normally ignore a comment like this. But I couldn’t resist this time because of the tone of her voice. So I politely told her that I would not and that it was rude for her to tell me matter of factly what I should do with the meat I’m purchasing for my family before I bring it to her register. Like, who does that 🤷🏽‍♀️ She said it’s to keep down germs. I told her wearing gloves may help and if she doesn’t like how the meat department packages the meat she needs to have a conversation with the manager not a customer. Especially a customer who just got off work and is dead tired but still has to go home and feed her family. I was not in the mood. Just ring me up and chill on the chatter. She needs to go back to customer service training immediately.

Meat quality is terrible! Ground beef, check dates and is spoiled when you get home. This has happened twice, and there is nasty gray Hamburg put all over inside! Chicken looks like it has been through a shredder!

Stores that use Instacart to fulfill delivery orders have started assuming the position that once they load your groceries in the delivery driver's vehicle. They are no longer responsible. The driver who picked up my $350 order AND another $200 order in a Honda accord. Tried to deliver me the other guys order. Then left to go back and get my order from Food Lion.

But he immediately marked the order as COMPLETE as he drove away. An hour later I still haven't heard anything. Call FoodLion and they can't locate the driver and the other customer ALSO never received their order. At 5:30pm the food lion store finally calls FOOD LION CORPORATE customer service who is then supposed to call INSTACART and track down the driver. Then they'll call me and figure out how to proceed.

Well, it's over 3 hours late at this point and you still can't find the driver. Refill the order and have another driver deliver it. Seems pretty simple right? But FoodLion basically washed their hands of it. After dealing with them for decades in many places. They've let Instacart destroy their brand.

Nobody should trust a company that tells you it's THE CUSTOMER'S FAULT AND RESPONSIBILITY because FOOD LION doesn't employ the drivers. So if Amazon decided to use a third party to deliver your xmas gifts. And the third party driver just disappears with your entire Xmas. FoodLion is saying it's no longer the retailer (you purchase at FoodLion.com or the food lion Togo app..NOT INSTACART). But they feel like it's not their responsibility at all when their 3rd party partner. Not someone we have a choice about. But here I am. A recent amputee who can't eat dinner tonight or breakfast in the morning. Because they refuse to ACCEPT RESPONSIBILITY AND FIX IT. NOW, NOT WHEN IT'S CONVENIENT FOR YOUR PARTNER!!!

Store #1226 in Woodbridge Va 22191
It seems management has changed at the Food Lion located on Jefferson davis Hwy. It really shows. The store stays clean and the caliber of employees has changed drastically, and the new Manager is really professional and a neat dresser and speaks to the customers with respect.

Just because of these facts I decided to give Food Lion another chance. I often wonder, if the employees from the stockers to the Manager, realize how important they are not only as a unit; but, as individuals.

I believe if one is old enough to work one is able to know their value and the value of the customer. Without each other there is no area store to offer goods for the customers and there are no paychecks for the employees.

The power of words and/or actions can put a place out of business over time or lessen its business in the community.

Perhaps these young people and Management should stop to think of how neighborhood businesses make life easier for our parents and grandparents, and do their jobs with pride and dignity.

Which I am now seeing.👍

I wish the new Manager and the new employees the best.