Giant Food Avis 

I’m a current employee at Giant and I don’t understand their Grow Care Belong headline. The more I work here the less I feel like I generally mattered.

My order was scheduled for 1 - 2 pm. It did not come. There was nothing online. I called customer service and was told the driver did not want to deliver my water and took the order back to the store. Giant did not contact me. Customer Service told me they would send the order again. It came around 4 pm. The delivery service is not satisfactory with third party delivery. It was much better when Giant had the delivery truck. Third party drivers are not prepared with carts to bring orders to customers.

This iss a mess of a grocery store. Over priced,under stocked and expired goods. or some reason the have no small shopping carts that are not convenient for the over 40 percent o the population in the New Hope pa area that are single or need to pickup a half of dozen items.
I was told that all the small carts are out for repair...?
I have used them in the last 5 months and had no problem with most other then a noisy wheel. here and there. I think this is a line of BS trying to get you to get
a bigger cart to get more over priced crap in them.
I'm willing to drive an extra 6 miles to ACME then deal
with the greedy Dutch!

Extremely bad service all around!. And when I call their Customer Care number noone answers the phone.

I ordered two platters from the Kentlands Giant three days in advance of my party. When arriving to pick them up my husband was told there was no order received. He had printed out the confirmation email and gave that to the deli worker, who apologized and asked him to return in an hour.
EVEN WITH PRINTED INSTRUCTIONS THE ORDER WAS FILLED COMPLETELY WRONG!
We had to accept them at that point since it was too late for anything else. Severely disappointed.

My favorite Giant food store is at 1230 west broad st falls church.
This is one of the greatest Giant store in Virginia.
The manager Mr.Thioune and another staff member Mr.Nadal are amazingly helpful ,pleasant people. Actually all the staff are very nice . Never experience any shortage of what I was look for.
There is a closer Giant store to me but I go to the falls church one and I enjoy shopping there.

I just ordered for delivery the 2nd time in a couple days because I forgot a couple things and I didn’t allow substitutions so I place my order for chicken gravy packets, tomato sauce and light red kidney beans and out of my last 4 orders I had to go to the store anyway. Delivery is worthless if you don’t have quality control!

Giant food store in Huntingdon valley carries many organic or natural products at a reasonable price. Appreciate the helpful staff.

YOUVE RAISED PRICES WHERE AN AVERAGE FAMILY CANT KEEP UP WITH PRICES AS THEY LITERLY GET RAISED WHILE SHOPPING. SHAME ON YOU GREEDY DONT CARE CORPORATE EMPLOYEES.
I'M SURPRISED YOU HAVNT CHARGED CUSTOMERS TO PARK IN THE LOT. WHAT HAPPENED TO FREE HAM VOUCHERS. I STILL HAVE SOME YOU DONT HONOR. VERY DISAPPOINTED IN YOU AFTER SHOPPING WITH YOU 20+ YRS. TARGET NEXT DOOR IS CONSIDERABLY LESS EXPENSIVE AND WE'VE CHOSE TO MAKE ENDS MEET THERE. EVEN YOUR EMPOLYEES HAVE MENTIONED THEY CANT AFFORD YOUR PRICES. EVEN YOUR PHARMACY ISNT COMPETITIVE. WE USED TO ENJOY SHOPPING WITH YOU BUT IT ISNT IN OUR BUDGET. AND WE'RE A 6 DIGIT INCOME. IMAGINE HOW IT FEELS BEING ON S.S.I. ITS GOT TO THE POINT TOILET PAPERS SO EXPENCIVE A PERSON CANT AFFORD TO DEFICATE ANYMORE.

I recently had an unpleasant experience at the self-checkout area of my local Giant store at Warrington PA.

One of my items scanned at a higher price than I expected, so I politely asked the self-checkout attendant for help. After finally getting his attention, I started to explain the issue by saying that I thought the price might be incorrect. Before I could finish explaining, he interrupted me and repeatedly told me, "Put it in."

I was confused because I was trying to determine whether I even wanted to purchase the item. I asked what he meant, and attempted several times to explain that I wanted the price checked before deciding whether to buy it. Each time I tried to speak, I was interrupted and not allowed to finish my sentence.

The conversation became frustrating because I felt that the attendant was not listening to my concern. When I asked to be treated respectfully and given a chance to explain the issue, he walked away and returned to his station without helping me further.

Fortunately, a manager came over, listened to the problem, and resolved it professionally and courteously. I appreciate her assistance. However, the interaction with the self-checkout attendant fell far below the level of customer service I expect. Customers should be treated with patience, respect, and given the opportunity to explain their concerns.

I hope Giant uses this feedback as an opportunity to improve the customer experience.

So, my Cardiologist is adjusting me to a new medication. They wanted me to double the dose, and monitor that my pressure doesn't go too low. Needed another refill, so put that in as well. Get home to load my dispenser and notice my old medication is in a new pill shape. Then I open the other--AND THE PILLS ARE IDENTICAL! They had given me the new medication in the bottle for a totally different med. Had i not noticed, I would have been taking three-times the dose. Their response? "Sorry. Have a nice day. "

I shop Giant regularly because it's close to home but now I'm traveling further for other supermarkets. Their fruits are the worst..they must freeze them or? They are tasteless...I no longer purchase any fruit or veggies there. They also are inconsistent with product brands.. I can buy the same product for a few weeks then they no longer have the brand at all or it will appear again a few months later for a short period of time..we are talking well known brand products...what's up with that? The only 2 things I found I actually like is their premium brand paper towels and their online ordering service from their app. That app I do find convenient but other stores are now doing the same as far as ordering on an app and picking it up curbside.

GIANT DIRECT - ORDER# m778327513 Negative experience on 6/11/26 when ordering online. Would love to know what is going on with GIANT’s online Delivery software? In order of priority, I’ll begin with the following:
• glitches in software? After my order was delivered on 6/12/26, little by little I began remembering at least 5 food items I absolutely placed in Cart that somehow did NOT make it into their system, so that these items could be viewed! These were FOOD items I needed for my family! I know for certain the glitch was not on my end, as I have the latest software version iPhone.

• Careless (?) mistakes with honoring their SALE PRICES: I purchased numerous items on sale, clipping the correct coupons, as instructed. Yet, when all was said and done, on the final receipt emailed to me, I observed that I was charged the original price! Called Customer Service (CS) on 6/12, CS agreed it was their error, and I was credited for the correct “Sale” amount. In addition, a BOGO offer was not honored either. Shoppers beware - sharing so that other shoppers will not experience this. This should not be happening. GIANT, do better - please be thorough and honor your sale prices.

Worst customer service ever looking for a product couldn’t find it anywhere so I went to customer service ask them where it was. All they could tell me was it was in the organic section could not tell me what aisle it was in. That was it I went back couldn’t find it with back up to get help. Nobody can help me and this is why I shop at Wegmans if I ask for help at Wegmans, they not only tell me the aisle which side it’s on they will walk me there and show it to me.

Visited Giant in DC on 4/14/26. Bought 2 York Peppermints on closeout at what should have been 50% off of $ 7.69. When I returned home, I noted that I had been charged $ 6.69 @, intead of the correct price of $ 3.85. Returned to the store on 4/17/26 with the two purchases and my receipt. Was told by 'customer service' (?) that, a) I should have come back the same day I purchased the items and, b) since there was no way to verify the closeout price because it was no longer applicable I was, basically, out of luck and there was nothing I could do. I returned the two items and was issued a refund. Since Giant was kind enough (?) to share with me what I SHOULD have done, allow me to return the favor. First of all, don't rip off your customers by advertising a price of of $ 3.85, then charging $ 6.69. Second, when an error is brought to your attention, don't blame the customer for your mistake and don't have an attitude. Guess the moral of the story is ... don't shop at Giant.

There is a lot that needs improvement at Giant Food. To begin, their point of sale software on the self-checkout registers is horrible. Very touchy and no matter how careful you are, you will likely end up needing assistance from one of their staff to clear some error or mis-checked item. And the fact that they are obviously cutting back on staff means you will likely have to wait. Also, their "digital coupon" system means that I need to have 1 more username and account to remember and reset every other time I go there. Just issue coupons in your flyers, or offer them to the member tag/card holders via a swipe. I'm in-store and want to "clip" a digital coupon, and the store doesn't get cell reception unless I go up to the front windows with my phone to access the web site. I've often gotten meats from the deli dept that were suspicious looking when I got them home (like already bad looking). Finally, their selection is often poor in some specific areas. The only real thing they have going for them in my case is their location is convenient. Biggest improvement they could make is to change the POS register system and offer coupons in their paper flyers or just by virtue of having the frequent shopper card. This is not an issue just from a recent visit. This has been a frustration ongoing for years with them.

When Montgomery Country, Maryland banned plastic bags starting 1/2026, stores switched to brown paper bags. Giant's bags don't have handles so for us senior citizens it requires carefully lifting each bag to avoid dropping them when loading into cars. I have come to learn that Target, Harris Teeter and CVS, to name a few, have kindly stepped up to provide paper bags with handles. I will look to do more shopping at those stores for my groceries. And apparently when managers brought this concern from other customers before me (according to management at my local Giant) to corporate they refused to provide them. Small price to pay for customer service. The original Maryland based owners would have done the right thing and many would agree. Good luck Giant!

For many more people, times are hard. Gas prices are up, food prices are up, college graduates have difficulty getting jobs…why oh why do we have to take yet another step to get the lowest price on food? Will all seniors know how to or remember to do this? Will people with disabilities? Veterans with PTSD? Who are you benefiting? Giant benefits. The most vulnerable and those who don’t have the extra time to figure out and comb thru the app to find the coupons will pay more. But Giant benefits, yay for Giant, right?

I occasionally shop at Giant only because it's close to my home. I absolutely hate the rewards program. I'm marginally ok with entering a loyalty number, but why do I have to use the app in order to get their best prices? I much prefer Wegman's and Trader Joe's, where the prices and quality are far superior to Giant's and I don't have to jump through hoops to get their best prices.

Watch your invoice, they charge you a different price at checkout and when they refund you it's usually at a lower price and prices are not accurate..
Example,,, rumba marrow bone charge you 5 .98 and refund you a dollar less.. and the prices on your initial order is usually inflated when you get your final invoice.
I've noticed this several times..
Time to find another place to shop