Giant Food Avis 

They keep deadnaming me on purpose. Harass random people via email all the time. Seriously screwed up company.

~ Polly Yazmine Weyer

Employee standing at customer service at 8:15 pm would not give rain check cause it was closed, said rudely.
Heavy advertising on well priced items that are not in stock and no way to get them. Nice trick.
Any wonder you get one and half stars?Trying to be smart about shopping for family these days and have avoided Giant now I remember why.

Went to the register up the front they had two ladies just sitting there not doing anything refused to help me

My neighbors call the Giant in Newtown Square "Bad Giant." We all live 8-10 minutes from the store but drive another 10 minutes to shop elsewhere. We have a Whole Foods and shop there even though its much more expensive. Here is why we all call it "Bad Giant"...

1 checker at all times. Everything else is self-check. From time to time, it's 2 checkers. I asked the manager about this and he said he has to maintain profitability.

2. Very poor deli department due to lack of workers. At times, the deli is closed after 6:00 PM.

There are more reasons, but these are the top two my neighbors complain about.

There are very few customers in the store for good reason.

Dear Giant,
Please, look at the ingredient label of your brand 4% fat small curd cottage cheese!!! Except for the dairy and enzyme components, almost all the rest (6) are all triggered as probably or potentially harmful for humans. What a shame. I will never buy this product again and would advise anyone to do the same.

I grew up on Giant foods when it had an outstanding reputation. Now it’s horrendous the food standards have gone down.
And for the employees they hire anyone now they have no standards have you seen what they hire NOW!! And they don’t do drug testing anymore which says it all So you have no idea who’s handing your food theses days which I find horrifying
Beware

I frequent the Giant market on Main Street in Dickson City and it is a wonderful place to shop especially if you go early and avoid some very rude and entitled shoppers. But the staff are wonderful. I have found them to be very helpful and polite and even going out of their way to assist me. I especially wish to acknowledge Tyler- produce, Lisa & Gigi- floral, Teresa & Rasheen & others- check out, John,Ty, Trent, Lisa and Pat- deli. Thank you all! 👍🏻 I cannot pick one specific date but I had to, however every time I go there is phenomenally good in regards to the staff.

Giant Food is one of the pearls of our neighborhood. We have three. They adopt rapidly to our ever-changing diverse needs and offer the variety of foods you can't find elsewhere. This is extremely important around the holidays! Their prices are reasonable and sometimes downright unbelievably awesome. I stock up on things like corned beef when they put it on sale around easter time. Or Alaskan crab legs and other fresh seafood in the summer. The customer service is always friendly regardless of which department you're visiting. The bakery sells a "Chocolate Bomb" cake that gets rave reviews each time I've served it up to family and friends. Haven't found that cake anywhere else in any other grocery store.

The Giant Food Store in Pottsville, PA has got to be the best Giant anywhere. The customer service people are always friendly and do all that they can to help you. Also, they have the best donuts of any other Giant that I have been to.

I recently visited the olive bar at this store and had a very disappointing experience. I asked a staff member if I could try an olive before purchasing, just to know the taste, and was rudely told that I should buy first and then try. I understand if there’s a policy against sampling, but the way it was communicated was unprofessional and unwelcoming. Good customer service goes a long way, and unfortunately, this experience has made me decide to take my business elsewhere. I wouldn’t recommend shopping here if you value friendly and respectful service.

I just had to write
to compliment your employees that work at the giant pick up in Abingdon , MD. No matter who bring my groceries out, they are polite and will not let me help.
Also when the store is out of what I ordered, the call me to offer Substitute. Giant should be proud to To have employees like this.

I've used giant direct for months now all the sudden because I only had three things on my order they kept telling me the time slot wasn't available making me change it then my credit card was no good which is is complete bull then it was a time slot then it was a credit card cuz they don't want to bring three things out to my car that would be the only reason for this I won't shop with them anymore

Giant Food, with the narrower aisles, and “dividers” of unnecessary display boxes and products in the middle and ends of EVERY aisle, you risk hitting someone when you round almost every aisle due to their blind spots. Grocery shopping is bad enough. But what I'm NOT going to do at a grocery store? Utter 50 "s'cuse me's" as I pick up butter. Who wants to spend their energy having to "size up" the mood, temperament, disposition and attitude before deciding if it's "safe" to utter a "pardon me”. Each time I was looking at cereal, a cut of beef, or the best-looking smoked turkey necks, I had to move forward and away from what I was looking at, because there was no room for anyone to get around me.
My tape shows how the store has narrowed its aisles, making it hard to navigate the store without constantly bumping into other carts or having to spend time waiting to get around a cart. I have had to put up with so many changes at this store, since it was affectionately called the “Gucci Giant”. Last year I accepted the store now has scales to weigh groceries at the register. It let me know that incidences of theft have increased. But I'd always had an enjoyable experience, even with the increased "security". I'd never had a negative experience, so I was never hindered at shopping here. But TODAY?!! Giant owes me an apology for speaking me in a very derogatory manner and threatening to touch my purse and put me out of the store for NO just cause. I did not commit a crime. In a video I was expressing my exasperation at the new, awful, crowded design. Yes, the CHEAP doors on both sides of the dairy and breakfast meats aisles was not thought-out. When you add two aisles of people and carts, its mass congestion.
This is the first major establishment I will no longer visit, because of its poor decision-making skills. Any executive within The AHOLD Companies should question the basic thinking skills for all who signed off on making this store a battlefield of angry customers who can’t shop proficiently because of the narrow spaces, especially when the shelves are being stocked.

I had to spend over 700 dollars to get my free turkey this year. Its supposed to be 400 points which equals 400 dollars. Frustrated I tried to gather as many receipts that I still had.
I looked at 2 of my reciepts the first said I had 180 points. A few days later I was minus 40 of those points.
I tried to explain this to costumer service with receipts in hand, she blew me off saying they must have rolled over. Wouldn't even look at the dates on my receipt.
They have the WORST costumer service, basically its a return area.
I suggest you monitor your receipts carefully. There scamming you into spending more money, which is tight around the holidays.
I'm done with Giants.
Acme will be my new go to grocery store. They have better variety and quality anyway.

I ordered, approx. 10/8 deli cheese and roasted turkey breast. I received some Price-Rite garbage and a turkey roll lunch meat. If this ever happens again, I will report you to the Pa Attorney General and the Frauds division of the federal government. I will also let all you unsuspecting customers about your fraud. Try me! I have some very influential friends.

Awful service and selection. They are ALWAYS out of commonly sought after products. It’s either apathy, incompetence or both.

Impossible to download digital coupons. Super user unfriendly web site. Stuck on wanting to deliver groceries. Wants me to be in a state I don't live in.
Giant's ad directs me to digital coupons that you can not get to. I have been shopping at Giant for over 40 years. I will NEVER shop there again. Build an up to date user friendly web site before you direct customers to it.

I'd like to commend the manager at the Feasterville PA store.. Her name was Dhiel (not sure of the spelling) She went the extra mile helping me with a batch of bad grapes..

We shop at Giant on Jonestown Road in Harrisburg PA. Spend an average of over $750 a month. After standing in line when my husband reached the cashier she told him I am sorry but I'm closed and he had a basket full of groceries. So he moved to the next cashier. Then the original cashier stayed and checked out someone that had a few items. Then my husband said I thought you were closed. She said well he only has a few items. My husband said well now you have a cart full of items you can put back and left. We will not go back. Shopping at Karns now.

The service provided by the pharmacy staff is great every time I go there.