Giant Food Avis 

There is a fellow named Charles or Charlie. He said whichever. He works the parking lot with the carts at the Stonemill store in Lancaster. He is absolutely the hardest working, most pleasant person I have ever encountered working at Giant.. He is always helping somebody and he just doesn't slow down. I always look for him when I go to Giant. Hire some more workers like him!!!!!!

I would like to take a moment to say thank you to, a cashier at this store, Yvonne, and as Assistant Manager, I believe her name is Tiana. These two women are such hard workers and always so very professional, under all circumstances. It is indeed a pleasure to see that True Customer Service Does Still Exist. Thank you, Giant!!!

A security officer wrongly accused a customer , that was really shopping and did not apologize and the customer took on police brutality that was greatly appreciated.

I have utilized the Giant food store habitually over the last couple of years because of its closeness to my home. But it has become more and more evident that their prices are inflated and in fact they gouge their customers compared to Walmart and other competitive grocery stores. Take a moment and compare prices at Giant with Walmart, you will find .50 cents or more price differences on most commodities. Giant also constantly targets its customers at checkout with donation prompts, what seems on the surface as charitable interventions is in fact an evil corporate public relations scam where giant collects these donations and then uses them for their own PR purposes and also most probably to reduce their tax burden when in fact it is a another way they make their customers pay more for using their stores. They do have a loyalty rewards program but with closer analysis a customers will only get mere pennies back while the store is jacking up their prices on their commodities. Beware of using Giant if you are trying to save any money, Walmart may be a global entity but they do not act like their really are doing something special for their customers while Giant uses clever PR ploys to make their customers pay significantly more a checkout.

I talked to the lady Miss Nola for three days about a Dr Pepper cake she told me to call Monday morning to order the cake for her to just tell me she did not have time to get it ready for Thursday very bad business

Joined in the free ham promotion for Christmas, when I accumulated the correct number of points I had the certificate printed. I went in yesterday to find out that they are out of hams and will NOT be getting any more. The meat department suggested I get a frozen lasagna? Sure, merry Christmas welcome to my home, here's a frozen lasagna. Ridiculous!! I'll be taking my business somewhere else.

The Outstanding Customer service from Fran my cashier today, December 17 around 11:00 AM. She was an outstanding cashier and enjoyable to have her as my cashier. I shop once a month and bought $346.00! I worked for 10 years split between Colonial Village Meat Market and Raph Corner Grocery Super Market, so I know what I am talking about for sure. At Colonial I work in every department starting as the clean-up boy in the meat department and worked up to Store Manager with keys to the store and combination to the safe and alarm. At Raph Corner I stared in manager training position could have gine far but I finish graduated from Temple University and I am a CPA retired now. One thing I know is that the last point of contact with a customer is the cashier which is Critical! I also worked at American Olean Tile and AT&T Wireless and was recognized by all level of management as outstanding employee and outstanding customer service. I can be reached at (484)802-8915 if you have any questions. Fran be a great trainer of new cashier.

The Tuesday evening before Thanksgiving 11/25/2025. I was shopping for someone that could shop anymore and needed specific care products. I needed some specific dove lotion that was locked. I asked several for help, everyone said they would call, but for 15 minutes no help. Finally I was told to go to Customer Service and that service was closed. All employees must have started their holiday. Addison showed up and was very helpful. Thanks for Addison!

deli department- anyone else notice when you need food from the deli the associates act like they’re just so inconvenienced to have to help you? every time I go to this store this is my experience. the last time was with a woman that had eyelashes that looked like caterpillars and red clown lipstick. Didn’t even know the items she was supposed to be in charge of. Anywho, I politely said sorry to bother you and moved on with my day. Won’t be going back to this store.

I want to praise the caterer manager for their chicken. I order 50 pieces of baked and fried chicken. The chicken was a hit at my HOA event.

The fried chicken was perfect. The bake chicken had so many spices, it was just so good. Everyone wanted to know where I got it. I told them, Giants in Lorton off Ox road. The other Giants that I tried were not good or did not presented their packages nicely.

The caterer manager told me that she made the chicken herself. Great job and I really appreciate your effort.

I went to the Giant on Centerville Road Lancaster. Every year i order a large chocolate chip cookie cake for my son’s birthday and it has always been amazing. But this time was a different story. The cake was so hard and I believe it was the 1st time the person ever decorated a cake! I was so embarrassed to serve the cake. The cake decorator then put the cookie cake in a huge sheet cake box and the cake was sliding all over the place.

i used the app to fill a order for delivery....took me almost an hour to pick out the things i needed, i am vegan, selections are slim.
i was ready to check out, when i was prompted to sign in. so i signed in.
the app emptied my cart....this is the only app that i use that did this.. please fix this. Giant may have lost a lot of orders this way, because i don't feel like doing this again.

I go to the giant on Quentin Road in Lebanon, Pa. The store may be clean but is so old and worn looking you can’t tell. They are frequently out of stock of various items throughout the store. They don’t carry certain quality items like the imported Parmesan cheese, they don’t have a good variety of gluten free products, too much junk food especially candy which they have a display you pass after going in before you even get to the produce section. I feel bad for parents with small children because that’s the first thing they see. Not a great selection of red meat although they do have good ground beef choices. Their prices are what you would expect with inflation being what it is. If I went in there for the first time I would probably think they might be going out of business. I gave it a year but think I have to take the majority of my business elsewhere.

Short lines good service great meats

i lost my wallet an a very nice store manager named Quisha helped me find my wallet she helped me locate an retreive my wallet with very great suggestions she retreived footage of my transactions at the register to help me Great person keep hiring people such as herself very self suffiicient keep up the great work truely appreciated THANK YOU Yorel Hicks store address 12057 HWY 49 Gulfport Ms

I had the most awesome experience with Chris at the Online pick up order department at the Giant in Haymarket, Merchants View Plaza today. I was missing an item from my online order and had just come from the doctor dealing with knee issues, he went above and beyond to be sure the item I needed was included in my purchase without me having to retrieve with my knee issues. I want to thank Chris for his amazing customer service. This occurred at around 5:30-6:00 today, August 1.

I went you your Giant Food Location in Derwood Md today and checked out at 5:48pm, per the receipt. Due the self check out process one of the items that I rung up was a different price then when I checked the price using the Giant app. The item was sitting on the shelf near the utensils in the baking isle above a tag that showed a price of $2.06, but on review was for a measuring cup. I didn't see another item anywhere in that area to find a price. So I used the price checking option on the app, and whats shown a price of $4.22. The item was a strainer that was made out of metal screen and back plastic, and there was simmilar strainers but smaller in a set for sell for around $5.50 so the price the app gave stemmed approrate in comparison. But when I went to pay a different prince of $6.62 was what it rang up as with a sale price of $6.02. I asked for help and the associate who came to help didn’t know what to do so she proceeded to get a manager I assume. At that time the manager approached me and I showed him the price that came up on the app and he advised me that my choices were to either pay the price that it rang up at or he could take it off order. He did ask me something so you were asking me to do what and I said match the price by reducing it to $4.22. The reason I was so adamant about this was because I had used $6.00 of my Giant rewards to be able to purchase this along with another item that was $2.99. unfortunately I was on an addition to pay the $6.02 amount that the representative had advisory is my only option so I had to have him remove it from my order. Which then forced me to use that giant grocery reward on food items that recovered by my EBT card. Which I find unacceptable. I went to great links to ensure that this would not be a problem I'm gonna make sure I had the proper amount of money checked the price and even cash in my rewards so that I would not have any issues then I get to the register ring everything up and I have an issue because your app is faulty or your customer service is bad and also your employees can't put products back where they belong to customers know the actual price when they pick them up. Due to all this I was embarrassed I got my benefits of rewards improperly used and I was punished repeatedly. I also felt that customer service representative that helped me was very dismissive very rude and condescending. I'm not sure if it was a manager he was a Caucasian man probably in his 30s with brown hair middle size in had a chip on his shoulder. If you were looking for somewhere where you disrespected treat like crap and no one cares this is real. As a whole Giant Food has gone down Hill dramatically and they need help because they have poor customer service poor quality of food and poor choices. You would think the one thing they could get right would be customer support or Customer Service because regardless of what's going on we are the bread and butter not the bread and butter

I have been a customer of the giant store #353 for 24 yrs. I shop at least once a week and normally everyone is very friendly and helpful. On 7/13/25 I asked a young man who was stocking the shelves did he have a key to open a display case that has dove body wash in it. He said he would get someone for me.When he returned to tell me that someone was coming I heard a voice behind me yell "I am right here" so I said Loud enough for her to hear me "oh by" I am sorry I did not hear you. I thank the helpful and kind young man and follow her to the display case. The second incident happened at the check out counter. I live in Baltimore, MD and plastic bags are outlawed in our state . I had 2 bags I sat on the counter. Cashier Amonee told me with attitude that I would have to take everything out of my bags and put them on the counter which I proceed to do . Then she told me all I needed to do was put all the vegetables and fruits on the counter. Which meant I had to go in each bag and pull these items out. Normally the cashier tells me to keep the items in the bag and then ring the items up and then put them back in the bag. I did not mind her telling me to put the items on the counter but I did mind the manner in which she spoke to me. I did not appreciate either one of their actions. I stopped at the customer service desk to file a complaint but there was only one person there and she was busy. There was no need for either one of them to act that way and I don't appreciate it. Thank you.

Deep Concerns About Customer Service at 6223 Baltimore National Pike

I am writing to express my deep disappointment and growing frustration with the decline in customer service at your Rolling Road store, particularly in the bakery and pharmacy departments. As a loyal customer for over 35 years, I find myself at a complete loss as to what has happened to the store that was once a pleasant, welcoming, and service-oriented environment.

Over the decades, I have always chosen Giant because of the courteous staff and the high standards of service. Unfortunately, that is no longer the case. In recent months, my shopping experience has consistently been marked by inattentiveness, indifference, and in some cases, outright rudeness. It now feels like I am a burden when I ask for help, rather than a valued customer.

The bakery department has become especially disappointing. There is rarely a manager available to answer questions or address concerns, and staff in the area often appear unmotivated or disengaged. On several occasions, I have asked for assistance only to be met with blank stares, shrugged shoulders, or the frustrating phrase, "I don't know." This is unacceptable, especially in a department that relies heavily on customer interaction and customization.

Equally troubling is that when I have attempted to escalate these concerns, the store manager has been repeatedly "unavailable," often reportedly stuck in the office and unable to assist. This suggests not only a lack of management presence on the floor but also a serious gap in leadership and accountability.

Giant has been a part of my family's shopping routine for decades, but if this level of service continues, I may have to seriously reconsider my loyalty. I am urging you to take this matter seriously and to investigate what has led to the deterioration of service at this store.

I hope to see positive changes soon, not only for my sake but for the many other long-time customers who, like me, still want to believe in the Giant brand.