Really helpful and allowed me to understand what I was actually purchasing , and what I could gain from it. Didn’t push me into buying anything and just recommended the best one to suit me. Paula was... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I have used force mutual since last year and it really helped me when I cancelled my flight for service reasons
L'entreprise a répondu
Lynne Dickaty was fantastic. My car renewal quote was given with outdated information held on account (my fault) she quickly updated the system which cut my final payment in half next month. The renew... Voir plus
L'entreprise a répondu
I cannot fault the Forces Mutual team, particularly Sally McShea. She was extremely helpful setting up various insurances for me. She explained and outlined everything to me in detail. I knew exactly... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Committed to offering a competitive range of insurance, money and health products to meet the needs of the Army, RAF, Royal Navy and Royal Marines, we exist only to improves the lives of the military and their families.
Coordonnées de contact
3rd floor, Exchange Station, Tithebarn Street, L2 2QP, Liverpool, Royaume-Uni
- 0151 363 5290
- forcesmutual.org
4,8
Excellent
271 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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I have used force mutual since last year
I have used force mutual since last year and it really helped me when I cancelled my flight for service reasons
12 mai 2026
Réponse de Forces Mutual
Hi Karanja,
Thank you for taking the time to leave us a review, we are thrilled that you have had a positive experience with Forces Mutual and that we were able to assist you with your cancelled flights. I will ensure your review is shared with the wider team.
Kind Regards
Sophie - Regional Manager
Really helpful and allowed me to…
Really helpful and allowed me to understand what I was actually purchasing , and what I could gain from it. Didn’t push me into buying anything and just recommended the best one to suit me. Paula was amazing!
30 avril 2026
Avis spontané
Réponse de Forces Mutual
Hi Harry,
Thank you so much for taking the time to leave us a positive review. We are glad you found Paula to be amazing and that she was able to help you understand what we offer and how this could benefit you.
I will ensure this is shared with Paula and the wider Forces Mutual Team.
Kind Regards,
Sophie - Regional Manager
Avoid - They don't pay out
Terrible experience trying to make a claim.
A removals company destroyed our dining room table and the company refused to pay out because the table was disposed of. As we have a toddler and nowhere to store the table, it made most sense to get rid of it and was a hazard to our child in the house. Even providing photos and the removals company admitting blame and damage, Forces Mutual used the small print to avoid having to pay out. The whole process took nearly 6 weeks of continuous chasing for a deeply disappointing result.
We have been with Forces Mutual for 6 years now and it is telling to see how they treat loyal customers.
Avoid Forces Mutual as they will do anything to avoid supporting the customer.
11 mai 2026
Avis spontané
Réponse de Forces Mutual
Hi Charlie,
We are sorry to hear you have had a poor experience with our Claims Team. We would like the opportunity to look into this further for you and I have escalated this today on your behalf. We have your email address and will be in touch soon to try to resolve this matter to your satisfaction.
Kind Regards,
Sophie - Regional Manager
Extremely good discounts for the sivil…
Extremely good discounts for the sivil service,
30 avril 2026
Réponse de Forces Mutual
Hi Andy,
Thank you for taking time to leave a positive review. I'm glad you are happy with our products and pricing.
Kind Regards,
Sophie - Regional Manager
very knowledgeable…
Advisor Karoline very knowledgeable understanding and always talks through all the options possible and lets you choose without any pressure on you or feeling cornered into buying a certain package or go with a specific company
22 avril 2026
Avis spontané
Réponse de Forces Mutual
Hi Rhys,
Thanks for leaving a positive review for Karoline. It's good to know she provided you with great service and options. I will ensure this review is shared with Karoline and the wider team.
Kind Regards,
Sophie - Regional Manager
Réponse de Forces Mutual
Hi Maria,
Thank you for taking the time to leave a positive review for Dianne, we will make sure its shared with her and the wider team,
Clare - Regional Manager
Sue was helpful and thorough
Sue was helpful and thorough. She navigated the systems and helped find solutions. I could not have asked for more.
Thank you Forces Mutual
6 mai 2026
Avis spontané
Réponse de Forces Mutual
Hi Sophia,
Thank you for leaving a positive review for Sue, will will make sure this is shared with her and the wider team,
Clare - Regional Manager
Réponse de Forces Mutual
Hi Martin,
Thank you for taking the time to leave a positive review, will ensure its shared with the team,
Clare - Regional Manager
Simple process
Simple process, competitive prices.
Really easy to find the right policy and set it up. Exactly what I was after, and in a rush!
23 mars 2026
Réponse de Forces Mutual
Hi Matt,
Thank you for taking the time to leave a positive review, we will ensure its shared with the team,
Clare - Regional Manager
Really professional and helpful
Really professional and helpful. I found the experience and absolute education, and will definitely recommend to others.
16 avril 2026
Avis spontané
Réponse de Forces Mutual
Hi Chris,
Thank you for taking the time to leave a positive review, we are delighted to hear that you would recommend Forces Mutual to others. We will ensure your feedback is shared with the wider team,
Clare - Regional Manager
Worth it - Don’t Delay!
Karoline helped me understand the policies, process and implication in a simplest way that eventually enabled me in making an informed decision. My heartfelt thank you to Karoline and team for being genuinely helpful to us!
24 mars 2026
Avis spontané
Réponse de Forces Mutual
Hi Khim,
Thank you for taking the time to leave a positive review. We are very happy to hear that Karoline made the process simple and helped you make an informed choice. We will share your feedback with Karoline and the wider team,
Clare - Regional Manager
Good customer service and policy cover
Jennie was really helpful and dedicated, agreeing to meet me out of normal office hours to accommodate my own circumstances, and spending more time to discuss everything than I expected to need. I'm satisfied that I got the right Critical Illness cover for my needs.
24 mars 2026
Avis spontané
Réponse de Forces Mutual
Hi Rob,
Thank you for taking the time to leave positive feedback for Jennie, we're delighted to hear she was helpful and dedicated and appreciate you leaving a review
Heidi
Regional Manager
Jennie was a fantastic advisor
Jennie was a fantastic advisor. She was really great at explaining all the options available to us and answering all of our questions.
9 mars 2026
Avis spontané
Réponse de Forces Mutual
Many Thanks for leaving a positive review for Jennie! we will ensure this gets fed back to her and the rest of the team.
Heidi
Regional Manager
5*effort
Paula was superb, patient and understanding. Took time to simplify everything for me and work around my schedule.
4 mars 2026
Avis spontané
Réponse de Forces Mutual
Hi Robert,
Thank you for taking the time to leave a positive review for Paula. Its great to hear that the process was simple and she worked around your availability. We will ensure your feedback shared with Paula and the wider team,
Clare - Regional Manager
Great customer service
Stacey was patient to explain the product/services and also provided a follow up info via text, which I found very helpful.
25 mars 2026
Avis spontané
Réponse de Forces Mutual
Hi Mark,
Thank you for taking the time to leave a positive review for Stacey. Its great to hear that Stacey was patient and took the time to follow up with you. We will ensure that your feedback is shared with Stacey and the wider team,
Clare - Regional Manager
Really helpful
Really helpful, Karoline went through with detail and made sure i understood everything, she genuinely wanted the best package for me!
9 mars 2026
Avis spontané
Réponse de Forces Mutual
Hi Je,
Thank you for leaving positive feedback for Karoline. We appreciate you taking the time to leave a review for her and are pleased to hear you found her really helpful.
Heidi
Regional Manager
Sam from forces mutual helped me find…
Sam from forces mutual helped me find the best illness cover and the right price
18 mars 2026
Avis spontané
Réponse de Forces Mutual
Hi Kieran,
Many thanks for leaving a positive review for Sam. We will ensure this gets fedback to Sam and the wider team.
Heidi
Regional Manager
Forces Mutual-Ross
Ross from Forces Mutual made everything clear and was extremely helpful.
16 mars 2026
Avis spontané
Réponse de Forces Mutual
Thank you for taking the time to leave a positive review for Ross. We are delighted to hear he was extremely helpful and made everything clear.
Heidi
Regional Manager
I cannot fault the Forces Mutual team
I cannot fault the Forces Mutual team, particularly Sally McShea. She was extremely helpful setting up various insurances for me. She explained and outlined everything to me in detail. I knew exactly what I was paying for and the cover I was being provided. It was such an easy process setting everything up and the Forces Mutual team (Sally) sorted everything for me. If you haven’t sorted any insurance or are thinking about setting some up, I fully recommend having a sit down with them and discussing the various options available, they will help you every step of the way.
18 mars 2026
Avis spontané
Réponse de Forces Mutual
Hi Liam,
Many thanks for leaving positive feedback for Sally. Its great to hear she was extremely helpful in setting up your policies and that you would recommend.
Heidi
Regional Manager
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