Forth  Avis 1 640

Lovely communication and very good professionalism. Lucy was responsive and handled my case perfectly!

I use Forth regularly to keep a check on my various blood levels to optimise my performance and health during training. Quick, efficient and easy to use. The customer service is spot on, they react quickly to queries and couldn't do more to assist you. Will be continuing to use Forth for my blood panels, I highly recommend doing the same.

Slight delay in getting the results but excellent reporting quality and reassuring comprehensive approach

Fantastic service, very easy and super quick results! Still waiting to see my GP to have these tests done! Have already recommended to friends and family!!

The service online has been incredible. Cassidy reached out immediately - I booked two tests on one account for me and my partner accidentally and it was resolved immediately.

Simple test and easy to follow results and Thom gives me advice. Great way to know how things are going

Test arrived really quickly, I sent it back off the same day I received it, the test was relatively easy to use and I received the results of the test within 2 days of sending it back, very easy process with quick results.

Great experience. Got the kit to take blood very helpful videos to follow how to take the blood and how to send it back. Received my results in a few days reviewed by doctors. Will definitely have more blood tests done and highly recommend.

I’ve used Forth a few times and they always provide excellent service. My results came back only a day after they received my sample. Highly recommended.

I received both email and text from Forth saying that my test results were ready to view. They were not.

Despite 3 polite emails and a message via their website requesting and then begging (I know, I know) for them to be uploaded, nothing. Absolutely nothing. Even the promise of a brutally honest review, didn't do the trick.

The two Trustpilot review requests they had organised however, did manage to reach me.

It clearly states on their website that their service team were available from 9.30 - 5.30 Mon - Fri  - so does this mean the three happy smiley people pictured,  only answer queries when they feel like it?

Could one of them not taken the few minutes needed to correct the error Forth had clearly made?

It seems not.

UPDATE
Despite logging in and out of my account endlessly over 3 days and of course using the link they provided, the only results available to view were those from last year.

Miraculously, 5 mins before the email (below) arrived, the results appeared. How bizarre is that?

Still grinning at 'sending multiple follow-up emails can move your query to the back of the queue, which may have contributed to the delay' What fabulous customer service!

Not a good start - received a discount voucher to go on mailing list - doesn’t work…

But ordered anyway as heard good things..

May be worth looking at your codes working if you are advertising the fact!

Quick delivery and results. Well packaged test kit and clear instructions. The app is a bit finicky about password sign in (had problems with Google saved password, had to enter manually each time), but once into the app it is informative and professional.

I’m extremely disappointed with the service I’ve received.

I purchased a blood test, sent it off, and then waited more than five days for the results, only to discover that some of the data was missing or corrupted. After all that time, I was left without a complete or usable result.

To make matters worse, the doctor advised me to contact support for options. I did that straight away, yet I still haven’t received any response. Being passed from one point of contact to another without any resolution is very frustrating.

I feel completely let down by this experience, especially as I have recommended your service to many people in the past. At this point, I would expect a prompt response and a clear resolution to this issue.

Variety of Tests available is good. Fair pricing structure.
Always slow on results though , have never hit the timelines given on their Website , had 5 or 6 different tests done now and always 2 or 3 days later than published.
Why they don't alter the information to truly reflect the likely length of time it will take i don't know ?!
Also disappointingly slow Customer Service response - same as most companies these days.
Hence only 3 stars.

Total costs were not clear at point of sale and my experience of customer service was poor and incredibly slow. It took nearly a month to get a refund. Disappointed with my interaction with this company.

Kate was super helpful when I had a difficult query to figure out. I’ve had bloods lost or delayed before with forth (not their fault). But their customer service has always been been ridiculously helpful in sorting things out. Will continue using them / Thank you!

What an amazing service. The results were extremely quick and thorough. This will be what I need to take it further with my GP. Very satisfied.

Simple and speedy test - a very positive experience as always

Like pulling teeth.

First test, sent off, only tested 3 out of over 20 biomarkers. One month delay.

Contacted support, they sent me a new test, brilliant I thought! But then I book another blood test, travel to the next city over to get my blood taken as nothing else was available, and send off my samples.

Over a month later, I check the dashboard and see that the results have been analysed, only there is no option to export them or even view them! When I press the option to view the test it just tells me to buy the next test!!!

Contacted support who told me to click the export but which, as is visible in the screenshot I attached, was not there.

I have emailed them AGAIN to ask them to read the email and look at the attachment to see that the button is nonexistent on my order!! No response yet.

£150 down and NO RESULTS after over 3 months. Actual joke of a company. Has delayed an important surgery!!!