Foudys Avis 285

Placed an order on 6th September for 2 kits. One arrived the 20th, the other one, a Chelsea kit for my daughter’s 7th birthday is still outstanding. No communication from Foudy’s explaining it’s delayed. Emailed twice, just gently asking for an update as I know they’re a small company who normally are great - nothing. Zero response from them. Have used them previous for all our shirts, I work within the female game so love supporting their work and recommending them to others, but it’s the lack of communication that I’ve found really annoying. Daughter’s birthday present is now late, and I feel a bit rubbish because I can’t even say to her if or when it’s arriving. You may be a small company guys, but surely you can still answer an email. Annoyingly the kit is in stock and available for shipping immediately in a couple of other stores now but i chose Foudy’s to support their small store. If you won’t send me the kit then how do I get a refund??????

Update
Thank you for your reply Helen, the other 1 star review is nothing to do with me I’m afraid (although I appreciate confusion what with both involving Chelsea kits)
My review is regarding order 11068

I placed my original order on the 15th September for 2 x Chelsea Away kits.

I received 1 x kit on 28th September. I then emailed straight away to see where the second kit was.

I have had no response to three emails this week to find out what is going on with the missing 2nd kit. I have received zero communication which is totally unacceptable.

It has now been 19 days since I placed my order and it is yet to be fulfilled. I would like a response and the 2nd item I have paid for Sent ASAP.

I was pleased to get a swift response from you Helen, however I have still had no communication from your team, and therefore still haven't recieved a refund.

Can you please get this sorted, now nearing 5 weeks without proper resolution.

Foudys were fantastic when asking them to personalise my daughter’s NUW shirt with the official Women’s Championship lettering, numbering and sleeve patch.

They ordered the required lettering/numbering/patch in youth size and applied it (very neatly) and sent out the shirt within 10 working days of receiving it.

My daughter is chuffed with the shirt and I wouldn’t hesitate to use the service again.

Get all my football shirts from here and had some upcycled as well. I love supporting a business that supports women’s football. Wouldn’t go anywhere else for shirts.

Boots ordered and delivered swiftly

I have been searching for an England shirt with Lioness printing on, for I don’t know how long. Due to preferring a straight fit shirt (not a tailored women’s shirt) this made things very difficult. Then I found Foudys.
Lovely quality, great communication (I needed to ask questions), trusted delivery process. 10/10 would shop again. R.I.P my bank account.

Really great price, quick shipping. I am so happy to have a place to buy Women's football gear.

Foudys is probably the most caring retailer I have ever purchased from. Their customer service is unparalleled, and they have shown great responsibility in keeping us informed about certain delays and the reasons behind them, which were beyond their control. Helen and her team have demonstrated how communication and transparency can make a significant change in the buyer's experience. They know how to build trust and credibility. Additionally, the product quality is excellent! 100% recommended. Foudys is now one of my favourite online stores, and I will continue to support them so they can keep growing and becoming the absolute leader in women's football retail

Used the up cycle service Emailed as accidentally forgot to send my top tracked delivery, really speedy response and very helpful.
Delivery was speedy & tracked.
Second time using Foudys and only ever had positive experiences!

I’ve ordered one shirt from Foudys and also had one of my WSL shirts upcycled with them. I couldn’t recommend them enough and they are the obvious option for upcycling in women’s football for me!!
Thank you Foudys

Excellent and prompt service. Great product, great price. Will shop again for sure.

Quick delivery, lovely packaging and excellent t shirts

If I want something in women’s football, I won’t go anywhere else. They are a lovely small business who really care about the products they sell and the women’s football scene. I’ve sometimes waited longer than I would have liked BUT they work as fast as possible, so if you’ve left something a little too last minute, this won’t be the best option for you.

Quick service, delivery was exactly what I ordered, best selection of women's football shirts out there!

Ordered the Thornaby FC T-shirt and it arrived pretty quickly, well packaged in a lovely box that went through the letter box. I love Foudy’s story - printed on the box- and what they’re doing for women’s football. A truly unique brand.

Great quality shirt, such cute packaging and a very worthy cause! Xx

Another great purchase from Foudys - two superb shirts from the sale, excellent quality printing on the WSL one, and quick delivery. A brilliant small business, I must be close to ten purchases from them now and they’ve never let me down. Thanks as always.

Very impressed that they went and sorted a charity t shirt for Thornaby girls. Purchased t shirt reasonable price, despite great demand, order arrived when it was anticipated. Quality really good, proud to wear and support Foudys.

Such a great and speedy delivery. I ordered 2 of the charity tshirts that were created last week, and they arrived so fast and are really great quality. 👍