Foxy Bingo Avis 2 455

After signing up using my passport and tax documentation for id and proof of address could not deposit, was told they needed council tax bill and utility bill, as I live on a marina on a boat which is council tax exempt and all power is solar so no bills and I don't drive God help them if they use the details I have given them to spam me with emails will sue them

For years you and Ladbroke have been dishonest my personal view

2nd review I've left on this casino... Decided to come back to foxy bingo despite the fact I couldn't win a penny a few years back seems like things haven't changed if anything its got alot worse! The gambles are absolutely corrupt every time you gamble to spins it loses then as soon as you try to build the balance magically the spins gamble will fly in 3 times in a row when it's got the smallest chance it's absolutely ridiculous. Nothing about chance but pure rigged. I managed once to get lucky and gambled to 15 spins which is valued around £60... It paid £1.20 absolutely disgusting and they don't care. The bonuses are valued around £20 And yet you'll be lucky if they pay half that if you land one. Played the game on several other casinos online never once have they paid as bad as they have done on foxy bingo! Getting a profit on foxy is almost impossible and they never give you free spins or anything even after losing hundreds.

I log on to foxy last night to do my boosted plinko but the page kept freezing so I messaged them according to them it was working fine but they sent me a link to try and do my plinko that way I was expecting it to be a boosted one but this stupid site just put it back to the normal one and it robbed me of getting 3 free spins so dont not sign up to this stupid site cause they do not listen to anything you have to site and all they care about is stealing money from you

Do not use foxy bingo, they take all of the bonus winnings from you despite the legal wagering of it 10 times! It’s not even legal the fact they took £311 from the bonus winnings since the bonus was re-staked 10 times, which makes the winnings the sole property of the costumer. if I could post the screenshots of this I would! Next step the gambling commission. The original bonus would be restricted since you can not withdraw this, but the winnings using this would be your own since they take back the bonus funds.

I wonder how many other online sites are operating this way? It’s clearly sited from the commission:

“You are required by the terms of your licence to make sure that the terms on which gambling is offered are not unfair”
Consumer Rights Act 2015. Under that Act.

players must be told when they are playing with restricted funds and any requirements or restrictions associated with this, players must be told when they are playing with restricted funds, bonus funds for example, and should be reminded what these restrictions are
players must be reminded of the restrictions whenever they start a new play session. For example, if a player pauses play and logs out of their account, they must be reminded when they log back into the account that they are playing with restricted funds
when playing with restricted funds, players must be told of the nature of the play restrictions or wagering requirements, and the consequences if they don’t follow these requirements.
“Simply including the information in website terms and conditions is not sufficient.”

This s not the case here!

“Operators must comply with consumer protection laws and treat customers in a fair, open and transparent way. This extends to operators’ terms and conditions and practices.”

Bonus

Any funds or equivalent provided by the operator and added to a consumer’s account from which the consumer can place wagers, including deposit matching funds for wagering at the consumer’s discretion and free spins on specific games.

Bonus
Any funds or equivalent provided by the operator and added to a consumer’s account from which the consumer can place wagers, including deposit matching funds for wagering at the consumer’s discretion and free spins on specific games.

Bonus balance
The total of funds in an account belonging to the consumer comprising of:
* any Bonus which is not immediately withdrawable by the consumer of redeemable as case
* all winnings made with the Bonus, which are subject to uncompleted Wagering Requirements
* in the case of a Mixed Wager, such share of any winnings from the Mixed Wager as is proportionate to the share of the stake which came from the Deposit

Balance
* winnings from any Bonus which are either not subject to Wagering Requirements or for which Wagering Requirements have been satisfied.

Promotion

A special offer made available for consumers in relation to online gaming consisting of a bonus, which, if accepted by a consumer, is added to the consumer’s account, subject to terms and conditions set out in the promotion.

Restricted funds/ Bonus balance:

The total of funds in an account belonging to the consumer comprising of:

any bonus which is not immediately withdrawable by the consumer or redeemable as cash

all winnings made with the bonus, which are subject to uncompleted wagering requirements

in the case of a mixed wager, such share of any winnings from the mixed wager is proportionate to the share of the stake which came from the bonus balance, and which is subject to uncompleted wagering requirements.

Now the legal, the maximum wager for bonus winnings withdrawal is 10 times, this was completed, and in line with the new rules!

“Operators will also be limited on the number of times customers must re-stake bonus funds to 10 before they can withdraw any winnings. Some promotional offers include the condition that the consumer re-stakes any winnings multiple times before they are allowed to withdraw money from the bonus.” This came into effect: December 2024.
Source: Josie Clarke, PA Consumer Affairs Correspondent.

Gambling commission website was updated 15/02/22

Now taking back the original bonus of x amount plus the withdrawal cost would be fair practice, but to take the x amount bonus funds plus 100% winnings from this would in fact be deemed as unfair?
How many consumers have been unfairly deducted since the new regulations ? And how much money has the operator of the app and the owner made from these people in regards to winnings ?

This operator of the app, and the owner of the site, its trademarks and such is breaking the various laws and legislation here, which are a requirement of licensing!

I set up an account and used my daughter’s bank to deposit £270 in 2 days. Had a win of £1000 tried to withdraw £900 to be told my account was being reviewed asked to provide identification of myself and daughters bank card in which I did. Was left for 24 then to be told I needed further identification so provided another 5 documents of id was told on Friday this would take 24 hours again told on Sunday it was being reviewed again and would be another 24-48 hours had not had any communication from this company today so I emailed again to be informed the account is now being reviewed by player advisory team and they will in contact when they know anymore. Has anyone had issues like this before? I am going to wait until tomorrow and if I have not had this dealt with I will be contacting a solicitor and the gambling commission. Quick enough to take £270 but not so quick to release funds you have won

Supprised to see all bad reviews on here. Got me worried so I checked my account play history. To my suprise out of 43500 wagered on slots only 400 down over year and 100 up on bingo. I dont even dare look at any of the other sites I do not want to know : ) keep it a hobby guys they advertise they are going to take your money. Stick to the 96 RtP slots and they will take it slower.

Such a poor site don't waste your time or money love to take but never pays out its a joke of a site stay well clear

Had some good wins. Not a bad site and like playing the tournaments but the safer gambling side is bull. The offers and rewards section keeps being removed for me. I was once told it was due to safer gambling policy. However they only ever remove it when I haven’t spent money in a few days/week. The reason for not spending money is because I follow safer gambling and have limits in place so they clearly just don’t want us getting freebies

Please do not waste ur time here. No support whatsoever when they experience technical difficulties they become your difficulties and u don't have to take my word for it if see for ur self. the 'chat staff' are literally, i mean literally, all chat bots. And not even sophisticated ones. Don't believe me? Be my guest and just let me know what turing test they were able to pass. Kik has more realistic chat bots than these con artists.

In the past 4 days I’ve spent £200 at 35p a spin on multiple games and received 5 bonuses where I won £20 at most. What a joke. When the random chance isn’t there it’s just being robbed

Honestly if I could rate foxy bingo less than 1 star I would! Do not use this site EVER!!
Customer services is dreadful your bounced around between multiple agents.
I’ve had so many issues with there app, site and games it appalling.
Now i understand the saying as cunning as a fox they will rip you off and when encounter issues they will as unhelpful as they possibly can!!

Do not play this company’s games, just played “fishin frenzy even bigger catch 2” “95% rtp btw” and it deadspun the whole time and rinsed £35 off of me on 20 pence spins that’s over 150 spins of just deadness, save your money and play on trustable casinos like paddypower 👍🏼will never play here again

Been playing for years tried to sign in and get this message 'Player is scrubbed because he is in RG Suspended category' contacted them to be told I have been banned because I queried why I couldnt deposit!! Site is scamming needs shutting down. Disgusting full of bots.

This is how dodgy foxy is I typed in the search bar cheeky bingo redirected me to foxy. They have dropped the total money to be won in the free room from £30 to a measley £18 total prize money that's after 10am from midnight to 9am the total prize money is now just £8 and the ticket popper you now have to get over 1,000 points just to get 5 free tickets it was a little bit better before hand and all I got told was I quote " the team are trying to make the site better " what a load of bull entain have obviously been fined again and they're taking it out on the customers. PLEASE DON'T SIGN UP FOR FOXY.

You want get reply’s because there all linked coral Ladbrokes and these don’t play rigged to fk

We have created a ticket with your query. We try to respond to all requests within 24 hours and will contact you as soon as possible.

Thank you for your understanding.

Your Customer Service Team

This is an outright lie! They have avoided me for days and days because they don’t want to answer joe my name address and email wasn’t picked up their system as they have zero safeguards in place.

Have took money out of my bank but not credited it to my account I have proof so I've asked for them to refund getting a load of excuses it's not alot but it still not the point my money so should get it back if It's not gunna let me play
Telling me to log in and out not worked obviously and then to wait 24 hrs twice now while they look into it never again

Absolutely disgusting husband won a lot of money. He has withdrew in the past had no problems and now all of a sudden asking for card details he has never used asking for bank statements photo id of him holding it bank statements of another account all sent and still won’t give him his money asking for proof of deposit from account he never used also closed his account down . Been going on since Saturday. We are now going to contact the gambling commission and contact a solicitor as it in the thousands that he has won. account was verified a long time ago which is why he had winnings withdrawn before no problems. Frauds the lot of them. He has kept all screen shots of conversations had with each agent all saying different things. Don’t touch this site they won’t pay you if you win big just sent another bank statement and because the payment cleared in the bank on the second of April but he paid it on the 1st of April they won’t accept it

Up date my husband got his money in the end

This site like many others are abusing the volatility system of there games hence why they don’t pay in either the base spins or bonuses, just tonight alone I managed to spin in over 15 bonuses at 20p best size on Fishin frenzy I barely got one collector per bonuse and the ones that I did get didn’t even collect anything, I personally think online gambling/casinos should be band and all gambling should only be legal in an actual real life casino as they have so many ways to rig and scam you out of your money, but hey who cares really right.