Fragrance Click Avis 

170
•
TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Purchased Montblanc Explorer 200ml for £30 less than the RRP for 100ml! Incredible value and fast delivery that was tracked and delivered swiftly. Would recommend to anyone who finds their perfume of... Voir plus

Noté 5 sur 5 étoiles

Points : 1. Easy to order item ; 2. Price extremely competitive ; 3. Genuine item ; 4. Tracking OK ; 5. Item arrived on time ; 6. Item well packaged , so no defects or damage .

Noté 5 sur 5 étoiles

Easy to order, great value original branded perfume with fast and free delivery on my order. I was initially skeptical about ordering as I had not heard of Fragrance Click but after researching I foun... Voir plus

Noté 5 sur 5 étoiles

Recently bought Viktor and Rolf Flowerbomb Nectar. Quick delivery, well packaged genuine product. Very Happy and will order again.

À propos de l'entreprise

  1. Parfumerie
  2. aussi dans
  3. Magasin de produits de beauté

Écrit par l'entreprise

Fragrance Click. A UK based online fragrance store offering bestselling designer fragrances at affordable prices. No gimmicks, just great value and friendly customer service. Simple, honest, and focused on you. You will only ever find authentic fragrances here, never counterfeits or imitations. Every item is held and dispatched from our UK warehouse to maintain quality, freshness and accurate batch tracking. We aim to make premium fragrance more affordable and accessible.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

170 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 90 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(170)

169 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Heaven Scent

Genuine savings, vast stocks, straightforward ordering, well packaged and timely delivey. Will certainly use again and again.

7 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

Highly recommended

Purchased Montblanc Explorer 200ml for £30 less than the RRP for 100ml! Incredible value and fast delivery that was tracked and delivered swiftly. Would recommend to anyone who finds their perfume of choice being sold by this company!

13 octobre 2026
Avis spontané
Noté 1 sur 5 étoiles

'DAMAGED PRODUCT AND NOT ISSUING A REFUND'

Placed my order on the 30/09/26 and delivery was scheduled for the 02/10/26 only to be informed by there courier that the parcel is 'damaged at delivery office' - tracking on royal mail website states the same.
So I email Fragrance click to inform them of this and asked if they could send another 1 out as its a b'day present and I don't want to be let down.
Fragrance click ignored my request and said they were sorry and they can see that the parcel is being returned to them and once they receive it they will issue a refund.
I then email them on the 12/10 - 10 days later only to be informed by the same person 'EDWARD' that he will open a formal enquiry with royal mail and find out when my parcel will be delivered. Hold on a second EDWARD i'm not expecting a parcel but a REFUND because either you or your courier company have messed up.
Royal mail are your chosen delivery company and it clearly states on their website that the parcel was refused by the customer and is sent back to the sender so why are you still withholding my refund.
If royal mail have lost or not delivered your parcel back to you then that's not my problem it's between you and them and you should issue my refund immediately.
Poor service and not acceptable as you have my money and left me in the shit basically.

30 septembre 2026
Avis spontané
Logo de Fragrance Click

Réponse de Fragrance Click

Hi Nadeem,

We're very sorry to hear that you are so unhappy, but we do feel it's really important to clear up some of the misunderstandings here.

No requests have been ignored, our team have made sure to thoroughly explain the process and we would never leave you without the original order or a full refund.

As the item is still moving through the Royal Mail network our team have opened an enquiry to confirm its status so we can then issue your refund.

Regarding the miscommunication with one of our customer service assistants. They immediately let you know that they had misspoken and corrected themselves to avoid any further confusion

We completely understand how frustrating any delivery issues can be and we always make sure to resolve any concerns as soon as possible. If you do need any further support please do feel free to reach out to us via email again we're always more than happy to help.

Noté 5 sur 5 étoiles

Great Service

Recently bought Viktor and Rolf Flowerbomb Nectar. Quick delivery, well packaged genuine product. Very Happy and will order again.

9 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

Genuine site with great deals

Easy to order, great value original branded perfume with fast and free delivery on my order. I was initially skeptical about ordering as I had not heard of Fragrance Click but after researching I found it is a trusted site with majority positive reviews. Would recommend - my order arrived very quickly and well packaged.

5 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

Birthday gift

Can't believe how quickly my parcel arrived thank you.
Was kept updated all the way.
Would definitely buy again and would highly recommend.

2 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

Quick delivery, great product

Perfume quickly and as described. In original sealed packaging. Completely legitimate and much cheaper than competitors. I would recommend and buy here again.

29 septembre 2026
Avis spontané

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