Framorey Avis 31

BEWARE! if you need to return and refund. After several communications they stopped replying to email after they received my returned frame. I too eventually used my bank to return my money to me. How are they getting away with this?

Save your money, time and frustration!
I purchased 2 frameless frames for a mothers day gift. Delivery was quick, however 1 of the Perspex panels was not cut square which rendered it useless! They promptly replied to apologise and offer a replacement, which never arrived! After multiple attempts to contact them via email, text messages and phone calls I gave up. I contacted my bank and sent them all the information, including their offer of a replacement and fortunately I received my refund from my bank! It wasn’t for a great deal of money, I done it out of pure principle!
The reviews of other people’s experience says it all, just wish I had read them first.
Please avoid this company and save yourself the same frustration and inconvenience I endured 😊

Really excellent service, the frame I ordered is fantastic quality, was well packaged and delivery was fast. I contacted them via email and got a response really quickly. Highly recommended

I placed a large order with Framorey, all intended as gifts for my family. According to them, my parcels were “delivered” and “signed for” by me. I work from home, and at no point did any delivery arrive on the day they claimed it did.

When I tried to contact Framorey, it was almost impossible to get through to anyone. They never answered my phone calls or replied to my emails and it often took several days to receive even the most basic response on WhatsApp despite my messages being urgent and clearly explaining the situation. When they did reply, the messages were robotic and copied, offering no real answers or solutions.

After almost two weeks of frustration I finally received “proof of delivery” photos from them, which clearly showed a front door that isn’t mine and a signature that isn’t mine either. Despite this clear evidence of misdelivery, Framorey has still not resolved the issue or issued a refund.

I spent my hard-earned money to support what I thought was a small business instead of buying from a big retailer and it’s been an absolute nightmare.

Please think twice before ordering from this company. I wish I could warn every single customer about this business, which genuinely feels like a scam. Based on my experience and numerous similar reviews, Framorey’s customer service is disorganised at best and negligent at worst. I’ve now had to escalate the issue with my bank and the local authority, as I still haven’t received either my order or my money back.

Avoid! Sent wrong size frame, said it was my fault and to sent it back and they would send the right one back. I sent it back at my cost, ( the frame they sent was HUGE) and from then on they ghosted me.

Top quality frames and fast delivery, highly recommend

⭐️⭐️⭐️⭐️⭐️
High-Quality Frames & Excellent Service!

I recently purchased a few photo frames from Framorey, and I’m genuinely impressed with both the product and the service. The frames are beautifully crafted, sturdy, and really enhance the look of my photos. You can tell the materials are high quality — nothing cheap or flimsy.

What stood out the most was the attention to detail in the packaging. Everything arrived in perfect condition, and the delivery was quicker than expected. Customer service was also helpful when I had a quick question about sizing — they responded promptly and kindly.

If you're looking for elegant, well-made frames to display your memories, Framorey is a brand you can trust. I’ll definitely be ordering again!

⭐⭐⭐⭐⭐ Framorey Photo Frames – 5‑Star Review

Review Title: Absolutely stunning frames & superb service!

Review:

I recently ordered a photo frame from Framorey and I couldn’t be more impressed! From the moment I placed my order to the moment I unboxed it, the entire experience was flawless.

Top-notch product quality – The frame arrived in perfect condition, featuring a rich, beautiful finish that exceeded my expectations. Every detail was refined, from the mount to the backing.

Super-fast delivery – I received my frame within just a couple of days, securely packaged and carefully labelled. It felt like I ordered and received it in record time!

Excellent craftsmanship – The frame is sturdy and elegant—just what I needed to display my photo beautifully. It’s solid without being bulky, and the flush corners give it a premium look.

Great value for money – The price felt fair considering the quality. I got a stylish, durable frame that looks and feels like a luxury product—without breaking the bank.

Outstanding customer service – Quick responses and genuine care made shopping a breeze. They were helpful and friendly, and it truly felt like they cared about me as a customer.

Highly recommended – I’ll definitely be using Framorey for all my future framing needs. If you’re after a stylish, reliable frame and seamless delivery, look no further!

Thanks, Framorey, for making my framed photo look its absolute best!

— A very satisfied customer

Ordering was simple process and product arrived within a few days - much better quality frames than expected when taking into account the cost - overall quality product at excellent price

I have purchased several frames now from Framorey. Most recently, I purchased a large custom frame. The frame was large and fragile (150x80cm) and had unfortunately not survived the journey. However, Framorey were understanding and sent out a replacement promptly - even adding extra reinforcement to the corners to minimise the chances of its breaking again. Corresponding with them via WhatsApp was handy, and they were keen to resolve my issue.

Not sure about all the negative reviews on here, I am over the moon with my frames! They took around a week to arrive very well packaged and exactly how they were described on the website. I also contacted customer service who replied very quickly with an ETA.

Avoid at all costs.

Order was delayed initially and they kept saying it had been sent (it hadn't) and when it did finally arrive nearly two weeks later they weren't correct.

I ordered 6 frames, and they did not match the description and most importantly measurements on the website.

Quality is ok for a cheap frame, but you're probably better off with IKEA at a similar price tbh, but absolutely useless if the measurements listed on their website don't match the product.

Customer service appauling, emailed repeatedly and used their online contact form and was ignored every time.

Have now instructed my bank to do a charge back to get my money back.

Absolute waste of time and effort, wish I'd read the reviews on here before ordering.

Very poor quality frames, I wish I read the previous reviews before I ordered. Ended up having to use the backs of the frames we were replacing because of such poor fitting and missing fixings.

Ordered a frame for my wedding photo to go into and it turns up and cracks in front of my eyes. Contacted the company for a refund and they’re trying to send me a new one. Don’t send me a new one please I’d rather the refund as I now don’t trust this company. Low quality; expensive and quite dangerous frames.

Items are absolutely nothing like pictured. Very misleading and what has actually arrived is pretty ugly and low quality.

Mostly bad, but some good.
The good:
1. I placed two orders, both arrived.
2. When I reported damage to the second order, it was replaced.
The bad:
1. The first order was wrong because the seller’s webpage had inconsistent size information, was totally unclear. Basically, the webpage gives blatantly incorrect sizing info in places, and further it confusingly mixes millimetres and inches. The seller ignored my complaint and did not even reply.
2. The second order was ordered express (2-3 days) but took a whole week to arrive because the seller used the worst courier in the country – Evri – who tried (supposedly) to deliver it several days in a row but failed.
3. The second order arrived damaged because the seller chose to use inadequate packaging.
4. For both orders, I received an inarticulate email automatically-generated by XXX. It demanded five photos of any damage (five!) but gave only a no-reply address. Pathetic!
5. The seller took FIVE DAYS to reply to my complaint about the damage, and then demanded more photos even though I had already provided a clear photo.

Several orders in the past few months....Fantastic customer service, spotless logistics, and superb product, very reasonably priced! 🏆

Delivery was fast and frames perfect! Thank you

I’ve used the company for 5 years and they provide great quality frames for a reasonable price. Highly recommended as I’ve never been let down

Highly recommend these frames if you’re looking for a mix of style, comfort, and durability. Definitely worth the investment!