It was fairly quick and the necklace I bought may be the best jewelry purchase I've made in a long time. I got it to commemorate my husband leaving and it makes me feel better every time I touch it.
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Lisez les avis des autres
I was so excited to receive my Anxious AF Stainless Steel Necklace, until I opened it & realised the small disc that's engraved is so ridiculously tiny, it doesn't matter how close you are, it is ill... Voir plus
I received my item within a couple of days of ordering. I notoriously turn green with any plated jewellery and can only wear real solid silver (not my colour) or real solid gold (hella expensive). I b... Voir plus
Really quick delivery and great products. Zome very amused friends with their Christmas presents. It's always a slight unknown ordering after seeing an insta add buy I had no problems at all and the n... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The antithesis of typical friendship gifts, FRANKLY is the home of brutal, honest and satirical jewellery gifts. Whether you are buying a gift for yourself, your bestie, or your partner, our pieces are a subtle f*ck you to the world, that reveal parts of ourselves not often found in dainty and delicate pieces like ours.
Coordonnées de contact
Unit 13c Miners Way, CT3 4LQ, Hersden, Royaume-Uni
- help@franklycollective.com
- franklycollective.com
4,3
Excellent
105 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Quirky yet personal gift
Quirky yet personal gift, good quality would definitely buy again 😊
27 novembre 2023
My Besties and Myself Love It 🥰
28 juin 2023
Love it all! So cute and exciting!
The website has some really nice products and the backing paper makes them even better! Now that is some creativity right there! The products themselves, are just lovely, I'm so happy with them! I haven't stopped wearing my necklace, and I can't wait to share the non-bio sibling one!
9 janvier 2023
Love em!
Easy website to use, good showcase of jewellery and reasonably priced. Quick delivery and love the finished product! Two happy besties.
1 janvier 2023
Lovely Item
Lovely, high quality necklace and quick delivery. Love it, thanks :)
5 décembre 2022
Avis spontané
Quality product and fast dispatch.
12 décembre 2022
Réponse de Frankly Collective
We are so pleased to hear this! Thank you for your lovely review 💕
Fab product and amazing service
Fab product that I bought as a gift for a friends birthday. Amazing communication with the company due to the postal strikes, received the order in plenty of time.
Will definitely be ordering from here again!
6 décembre 2022
Avis spontané
Réponse de Frankly Collective
Hi Helen, thank you so much for your kind review, we are so pleased that you love your order! 💕
Can’t wait to buy more!
Great product that I cannot wait to give to my friend for Christmas and also great communication between the customer service team as to tracking the parcel I ordered, due to the post office strike they were quick to respond to let me know it had been sent, will definitely buy from them again!
5 décembre 2022
Avis spontané
Réponse de Frankly Collective
Thank you for such a lovely review Anya, we hope your friend loves her gift! 💝
My order still hasn’t arrived a week…
My order still hasn’t arrived a week and a half after ordering it
5 décembre 2022
Réponse de Frankly Collective
Hi Hope,
We are so sorry to hear of your disappointment . Sadly the Royal Mail strikes have caused significant disruption within the delivery network, creating a huge backlog that is taking time to get through.
We can assure you that your order was shipped from us on the 29th November, and should arrive with you shortly.
As Royal Mail have been going through a period of strike action which affected collections and deliveries on the 24th November, 25th November, 30th November and 1st December, and with more scheduled over the coming weeks, deliveries are taking longer than usual, and we thank you for your patience.
Kind Regards
Frankly Customer Care Team
I've still not received my order or a…
I've still not received my order or a response from my contact with Frankly chasing it. Terrible service so far. Very disappointed.
1 décembre 2022
Réponse de Frankly Collective
Hi Emma
We are so sorry to hear of your disappointment . Sadly the Royal Mail strikes have caused significant disruption within the delivery network, creating a huge backlog that is taking time to get through.
We can assure you that your order was shipped from us on the 24th November, and should arrive with you shortly.
As Royal Mail have been going through a period of strike action which affected collections and deliveries on the 24th November, 25th November, 30th November and 1st December, and with more scheduled over the coming weeks, deliveries are taking longer than usual, and we thank you for your patience.
Kind Regards
Frankly Customer Care Team
I haven’t received my item so I am…
I haven’t received my item so I am unable to review
1 décembre 2022
Réponse de Frankly Collective
Hi Lauren
We are so sorry to hear this!
We can confirm that your order was shipped from us on the 24th November, and should arrive with you shortly.
As Royal Mail have been going through a period of strike action which affected collections and deliveries on the 24th November, 25th November, 30th November and 1st December, deliveries are taking longer than usual, and we thank you for your patience.
Kind Regards
Frankly Customer Care Team
Réponse de Frankly Collective
Thank you so much for your lovely review!
Absolutely LOVED my Frankly necklace &…
Absolutely LOVED my Frankly necklace & so did my bestie. Gorgeous quality & SUPER fast delivery! Thanks Team Frankly!
12 novembre 2022
Réponse de Frankly Collective
Thank you so much for your lovely review!
I did like my end product but the chain…
I did like my end product but the chain looks cheap
27 octobre 2022
Réponse de Frankly Collective
We are so sorry to hear this, we can assure that our chains are made to last, but if you do experience any problems at all, please drop us an email at help@franklycollective.com so that we can assist 💕
Réponse de Frankly Collective
So lovely to hear 💕 Thank you for your review
Beautiful necklace
Arrived on time, packaged beautifully and the necklace is just perfect
21 octobre 2022
Réponse de Frankly Collective
Thank you so much for your lovely review, we are pleased you are happy with your purchase :)
Réponse de Frankly Collective
Thank you so much, we are pleased to hear you love your necklace and that it arrived quickly :)
Quick delivery, good quality.
Arrived quickly, nice customisable packaging included with the item for onwards gifting and necklaces appear to be good quality.
16 septembre 2022
Réponse de Frankly Collective
We are so pleased to hear you love your order 💗 thank you for taking the time to leave us this lovely review 💗
I was anxious for my parcel to be…
I was anxious for my parcel to be shipped as it was a friend I was traveling to visit, I got a really prompt response back and it was great!
13 juin 2022
Réponse de Frankly Collective
So pleased to hear this Kate, thank you for leaving this lovely review 💗
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