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Frank's The Flooring Store Avis 445

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TrustScore 4.5 sur 5

4,3

Magasin de moquette
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Lisez les avis des autres

Noté 5 sur 5 étoiles

Went in on a Saturday to look at what options I had. This was the Guisbrough store. The two gentleman who I dealt with were superb (sorry, I can't recall names). Showed me what was the best options fo... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

My 91‑year‑old father recently ordered a carpet from the Shildon branch. He provided his own measurements, and I specifically asked whether someone from the store would be attending to verify th... Voir plus

Noté 5 sur 5 étoiles

Want great customer service? - Ask for Julie at Bishop. We purchased fake grass off her a few years ago when doing up our typical new build garden mess. She was very helpful in deciding what... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The manager Jack was really helpful and sent someone out to measure the same day so I could come back in and buy- when jack was busy I spoke to someone called Craig who was very nice also. This is... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de moquette
  2. Poseur de moquette
  3. Entrepreneur spécialisé dans les revêtements de sol
  4. Magasin de revêtements de sol
  5. Magasin de rénovation
  6. Fournisseur de bois et de laminés

Écrit par l'entreprise

From the far north of Northumberland, down to North Yorkshire, across County Durham, Tyneside and Teesside, Frank's The Flooring Store is the Northeast's most famous flooring retailer! With stores in Alnwick, Ashington, Bishop, Blyth, Chester Le Street, Consett, Coulby Newham, Cramlington, Crook, Darlington, Framwellgate Moor, Gilesgate, Guisborough, Hartlepool, Jarrow, Middlesborough, Newcastle Benton Rd & Stamfordham Road, North Shields, Peterlee, Redcar, Shildon, Shiremoor, South Shields, Spennymoor, Stockton, Roker, Ryhope and Washington, There's a Frank's The Flooring Store on just about every high street across the Northeast. Here at Frank's we save you money by buying better and passing the savings on to you. And Frank's ALWAYS makes sure it's impossible to buy flooring for less: Like for like, if you can find the same flooring for less, we'll give you the flooring free! See website for details of our price promise. I LOVE Carpets, Me!

Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

445 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 73 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus
Noté 5 sur 5 étoiles

Len was very helpful

Len was very helpful, polite and friendly. Got me booked in straight away. Very grateful, thank you.

4 décembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Lisa,

We really appreciate you taking the time to leave this positive review about your experience with Len at our Bishop Auckland store. We'll pass on the feedback!

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Julie from the bishop Auckland branch

Julie from the bishop Auckland branch was absolutely brilliant... Service was 100percent satisfactory from the moment of walking in store to choosing carpet and getting it fitted would highly recommend and will be back for future carpets.

3 décembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Laura,

That's fantastic, we're so glad Julie was able to help make your experience at Frank's The Flooring Store so great.

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Julie at franks flooring bishop…

Julie at franks flooring bishop Auckland was fantastic at getting us exactly what we wanted for an excellent price. She welcomed us as soon as we came into the store and organised our measurements straight away:)

3 décembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Rebecca,

That's amazing to hear! We'll let Julie know what a great experience she gave you at Frank's The Flooring Store.

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Fantastic customer service went above…

Fantastic customer service went above and beyond - thanks Paul

2 décembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Stacey,

Thanks for your kind words! We really appreciate you taking time out of your day to leave this positive feedback.

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

5☆ for James

James at the Consett Store turned my stressful morning in to a positive one, he was so helpful and so kind. Really appreciate the help, highly recommend!

1 décembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Abi,

We appreciate you leaving these kind words regarding your experience with James at our Consett store. We'll let him know what a difference he made!

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Warren was absolutely class sorting…

Warren was absolutely class sorting everything out
Fitters were great as well
Carpet looks fantastic
Very pleased thank you very much

1 mai 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Leanne,

Amazing to hear! We love receiving positive feedback, so thanks for taking the time to do this.

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Steve for a gold star ⭐️

Steve in Stockton was so helpful and patient. He went the extra mile to make sure I was happy with everything and I would get my carpet before Christmas.

29 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Michelle,

That's great to hear! We're glad Steve was a huge help in getting your carpet down before Christmas.

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Great experience at the bishop Auckland…

Great experience at the bishop Auckland branch, Len was incredibly helpful & made the experience easy, highly recommend that branch & Len

29 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Chloe,

We're so happy to hear what a great experience you had with Len at our Bishop Auckland store. We'll pass the feedback on!

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Thanks Steve

Thanks Steve, great service!

29 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Ash,

Thanks for your positive review! We appreciate it.

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Bishop Auckland store - Julie

Bishop Auckland store - Julie was lovely. Very helpful and friendly. Sorted what I need in no time

28 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi,

Thank you for taking the time to leave this positive review regarding your experience with Julie at the Bishop Auckland store. We'll pass on your kind words!

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Amazing

Sales man ste was absolutely amazing i would recommend asking for ste on your next visit to franks portrack 😁😁 5 stars from me amazing service and great price!!

28 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Eva,

That's fantastic! We're glad to hear your experience at Frank's The Flooring Store was a positive one.

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Warren was very helpful spot on

27 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Janet,

Amazing! Thanks so much for sharing your positive experience with Warren.

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Warren was very helpful!

Warren was very helpful and made the experience very easy and enjoyable.

26 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Luke,

Thanks for taking the time out of your day to leave this positive reviewing mention Warren. We'll pass on your kind words to him!

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

great service from warren

great service from warren. helped me choose a carpet within budget at a great deal so thank you.

16 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi,

We love to hear it! Thanks so much for sharing your positive experience with us.

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Julie at Bishop Auckland

Julie at Bishop Auckland, was lovely very polite answered all of my questions and reassured me about my worries to do with the carpets

25 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Amber,

That's great to hear! We'll be sure to pass on your positive feedback to Julie, she'll be happy to know she was such a huge help.

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Julie at bishop aukland

Julie at bishop aukland absolutely amazing customer service and very helpful with our choice

25 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Connor,

Thank you for taking the time to leave such a positive review about your experience with Julie at our Bishop Auckland store. We'll pass on your comments.

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Always ask for Julie in Bishop auckland

What a lovely lady (Julie)that helped me today in the bishop auckland branch
Very polite and helpful given the best options for my budget.
Will be coming back

25 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Hayley,

Amazing to hear! We will pass on your lovely words to Julie at our Bishop Auckland store. She'll be over the moon to know what a help she was.

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Warren was absolutely brilliant from…

Warren was absolutely brilliant from the moment I walked in. He helped me choose the perfect carpet and some artificial grass, taking the time to explain the options without any pressure. His product knowledge was spot on, and he made the whole process quick, easy, and stress-free. Great communication, great prices, and genuinely excellent customer service.

1 septembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi David,

That's great to hear! We really appreciate you taking the time to let us know about your great experience with Warren. We'll pass on your kind words.

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

SUPERB AND HELPFUL REDCAR OUTLET

Superb service from the guys at the Redcar Branch, especially Connor and Andrew who we dealt with, We had an issue with a previously purchased carpet and Connor rectified the problem immediately. Very helpful and professional.
First class service all round
many thanks....
Whose Ian as per your reply.?

21 novembre 2025
Avis spontané
Logo de Frank's The Flooring Store

Réponse de Frank's The Flooring Store

Hi,

We love to hear it! Thanks for taking the time out of your day to leave such positive feedback about your experience with Ian at our Redcar store.

Thanks,

Team Frank's

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