Frank's The Flooring Store Avis 445

TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Went in on a Saturday to look at what options I had. This was the Guisbrough store. The two gentleman who I dealt with were superb (sorry, I can't recall names). Showed me what was the best options fo... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

My 91‑year‑old father recently ordered a carpet from the Shildon branch. He provided his own measurements, and I specifically asked whether someone from the store would be attending to verify th... Voir plus

Noté 5 sur 5 étoiles

Want great customer service? - Ask for Julie at Bishop. We purchased fake grass off her a few years ago when doing up our typical new build garden mess. She was very helpful in deciding what... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The manager Jack was really helpful and sent someone out to measure the same day so I could come back in and buy- when jack was busy I spoke to someone called Craig who was very nice also. This is... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de moquette
  2. Poseur de moquette
  3. Entrepreneur spécialisé dans les revêtements de sol
  4. Magasin de revêtements de sol
  5. Magasin de rénovation
  6. Fournisseur de bois et de laminés

Écrit par l'entreprise

From the far north of Northumberland, down to North Yorkshire, across County Durham, Tyneside and Teesside, Frank's The Flooring Store is the Northeast's most famous flooring retailer! With stores in Alnwick, Ashington, Bishop, Blyth, Chester Le Street, Consett, Coulby Newham, Cramlington, Crook, Darlington, Framwellgate Moor, Gilesgate, Guisborough, Hartlepool, Jarrow, Middlesborough, Newcastle Benton Rd & Stamfordham Road, North Shields, Peterlee, Redcar, Shildon, Shiremoor, South Shields, Spennymoor, Stockton, Roker, Ryhope and Washington, There's a Frank's The Flooring Store on just about every high street across the Northeast. Here at Frank's we save you money by buying better and passing the savings on to you. And Frank's ALWAYS makes sure it's impossible to buy flooring for less: Like for like, if you can find the same flooring for less, we'll give you the flooring free! See website for details of our price promise. I LOVE Carpets, Me!


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

445 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 73 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 5 sur 5 étoiles

Great Service from Julie thank you so…

Great Service from Julie thank you so much for your help & guidance.
Fabulous Price & supporting our local community.

21 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Karen,

That's what we like to hear! We'll let Julie know how helpful she was. We appreciate you leaving this positive review about your experience.

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

great service from Julie at Bishop…

great service from Julie at Bishop Auckland fantastic. Thank you very great job yet again.

21 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Sharon,

We appreciate you taking time out of your day to leave this positive review. We'll pass on your feedback to Julie!

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Ian is an absolute gent and wonderful…

Ian is an absolute gent and wonderful ambassador for the store. Their store has the message playing that they are built upon customer care and this is exactly what we have experienced today. The measure of people and a business is what happens when things need a little help and support. Franks are all that you could wish for and more. We very rarely leave reviews as they all read a little bit staged. But this is genuine from people who have lived their lives in and around Stockton.
Thank you Ian and your team. You truly have gone over and above.
5* and some.

21 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Paul,

Thank you for leaving such a positive review. We're so glad to hear Ian was a huge help during your experience at Frank's The Flooring Store. We'll pass on your kind words.

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Amazing service in the Guisborough…

Amazing service in the Guisborough store by Lorraine, lovely friendly and very efficient

20 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Rosie,

Thank you for kind words! Lorraine at our Guisborough store will be thrilled to know how helpful she was to you. We'll pass the message on.

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Excellent service.

Excellent choice of carpets.
Len, was extremely helpful and knowledgeable.

20 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Lisa,

Amazing to hear! We're so glad you had a great experience with Len at our Bishop Auckland store. We'll be sure to let him know how helpful he was.

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Jules at Bishop Auckland

Jules was very helpful and explained everything in detail to me. Very friendly lady and excellent service. Really appreciate all the help I received and my flooring is beautiful!

19 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Jess,

Thanks so much for taking the time to leave such a lovely, positive review about your experience with Julie at our Bishop Auckland store. We'll pass the message on!

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Nathan at Coulby Newham

Visited the Coulby Newham store and was advised by Nathan, his knowledge of the products were amazing , he also advised on fitting arrangements which were very welcome, a very pleasing experience, it's easy to see why the staff "love carpet's " will be back soon

14 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Jim,

We're so pleased to hear you had a great experience at our Coulby Newham store with Nathan. We'll pass on your positive feedback!

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Great choice

Great choice, great prices!
Spoke to Julie in the Bishop Auckland store who was very helpful and really made the process easy.

18 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Helen,

Thanks for taking the time to leave us a review! We'll be sure to let Julie know how helpful she was.

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Warren was very knowledgeable

Warren was very knowledgeable about the products and which carpet would be appropriate for each room. The company has a wide and varied range of quality carpets.

4 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Malcolm,

That's what we like to hear! We appreciate you taking time to leave this positive feedback and mention Warren. We will pass on your kind words.

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Warren helped me some much took the…

Warren helped me some much took the stress out of my shopping experiance gave me a good price and advice thankyou warren

16 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Lisa,

Amazing! Thanks for your positive feedback. Warren will be thrilled to know what a help he was for you.

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Great service from Colin

Great service from Colin. THANKS

15 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Nadine,

We'll pass your lovely feedback on to Colin. Thanks for taking the time to review us!

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

I visited the coulby Newham store…

I visited the coulby Newham store recently and had been served my Nathan. Nathan was very helpful and had great knowledge about all the different styles of flooring, he then helped me pick the best flooring for my living room with a great price. Thank you

22 octobre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Michelle,

We love to hear it! So glad that Nathan at our Coulby Newham store was a huge help in the decision-making process.

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Very helpful service from Mal at Coulby…

Very helpful service from Mal at Coulby Newham. Has great product knowledge.

14 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Pamela,

Thank you for your kind words! Mal at our Coulby Newham store will be thrilled with your positive feedback.

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

No hard srll

I visited the Bishop Auckland store with a vague idea of what I wanted, but feeling quite overwhelmed at all of the choices. Julie took the time to explain to me what my options were and explained the difference in flooring types to me. I was able to upgrade from what I originally thought I would get and still came in on budget. She didn't give me a hard sell and left the decision to me. Thank you again Julie!!

27 octobre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Craig,

We really appreciate you taking the time to leave this positive feedback. We'll let Julie know she was able to help you find your perfect flooring!

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

I always use Frank’s for all my…

I always use Frank’s for all my properties — Warren is consistently helpful, offering excellent service and great prices. The fitters are reliable, efficient, and do a fantastic job every time. Highly recommended!

12 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi David,

We love to hear it! Thanks for your kind words, we'll be sure to let Warren know he was a huge help.

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Julie from bishop Auckland store

Julie from bishop Auckland store, was very helpful and safe us alot of time choosing our flooring. It was a pleasure have her serve us and she very well mannered and polite.

12 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi,

We really appreciate you taking the time to leave this positive review sharing your experience at our Bishop Auckland with Julie. We'll let her know!

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Mark at skippers Lane store

Mark at skippers Lane store
Was very helpful and polite and helped us get the best deal on our LVC flooring and living room carpet , nothing was to much trouble for him would highly recommend him
Excellent customer service spot on .

12 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi,

Thanks so much for leaving such a positive review and mentioning Mark at our Middlesbrough store. We'll pass on your great feedback to him.

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Nathan Coulby Middlesbrough Parkway

Nathan Coulby Middlesbrough gave me the best service. Im some indesive that he helped me so much im very grateful and will recommend and return to this store

10 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Julie,

We love to hear that Nathan from our Middlesbrough store made your experience at Frank's The Flooring Store a good one. We'll pass on your kind words!

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Julie in the Bisop Auckland store was…

Julie in the Bisop Auckland store was amazing. I wasn't sure what I wanted but she listened and sold me exactly what I needed. Great service and a good listener.

4 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi,

We really appreciate you taking the time to leave such a kind review mentioning Julie at our Bishop Auckland store. We'll let her know what a difference she made!

Thanks,

Team Frank's

Noté 5 sur 5 étoiles

Amazing staff

Visited the Middlesbrough parkway store with no idea of what I wanted and was helped by Nathan he was amazing helped me pick out some carpet and arrange a measurement appointment around my awkward schedule

11 novembre 2025
Avis spontané
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Réponse de Frank's The Flooring Store

Hi Emma-Leigh,

We love to hear positive feedback, so thank you for sharing yours! We'll let Nathan know he provided such a great experience in helping you choose your flooring.

Thanks,

Team Frank's

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